Afni Reviews in Tucson, AZ

I worked at Afni full-time for more than a year

Pros – Work at home
9.50 an hour
Using a thin client

Cons – This is a sales job. You must upsell on every call and say something to the effect of "While I am reviewing your account I notice that...." You have to sign a contract for 635 dollars worth of equipment. if the equipment is damaged you must pay. You don't have to have a CPU because you will be using a thin client that plugs into your computer and you are good to go. Training was miserable and 6 weeks long and done at a brick and mortar site After which you switch over to home. You will be taking calls for Verizon's WireLINE service. This is NOT wireless but Verizon's cable phone and internet. You will have to use several different systems and have different passwords that you have to write down. You will also need a webcam so they can peek on you to see if you are actually working or the person you say you are but they provide the webcam.

Advice to Senior Management – Before you train a class, have your act together. No one wants to be sitting there bored looking at each other while the trainers have no idea what they are doing.

Yes, I would recommend this company to a friend

I have been working at Afni full-time for less than a year

Pros – 100% legit. They provide the equipment. You don't need home phone service, just internet and electricity. Flexible scheduling and the people are nice.

Cons – low pay, especially for the puppet show they want you to put on when speaking to customers. You can't just answer the customer's questions effeciently, they also want you to be their best friend while keeping handle time down. Thanksgiving was not a paid holiday

I have been working at Afni full-time for more than a year

Pros – Almost nothing, My trainer was a really nice guy, and my coworkers are great.

Cons – This job eats away at your soul, You are treated as if you are not a person, but someone who can be replaced within seconds. Do good at your job and you only get scolded for not doing better. Managers refuse to take supervisor calls, refuse to help you with questions you have, and refuse to talk to you in any decent manner.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Afni part-time for more than 3 years

Pros – Vto, pto, sick time, flex time.

Cons – Lack of recognition or employee development. Very limited growth opportunities given that organization centers on proving outsource services.

Advice to Senior Management – Management tends to view their most valuable asset as disposable while the company spends significant amounts of money rehiring and retraining new people. Management does not realize that investing in their employees can contribute to the company's bottom line.

No, I would not recommend this company to a friend

I worked at Afni full-time for more than a year

Pros – bilingual and cuota bonus for sales

Cons – stressfull to meet quality, and no benefits

I have been working at Afni full-time for less than a year

Pros – The training is good, the people are nice, they work with your schedule and are flexible as long as you play by their rules.

Cons – The pay starts out at 9 per hour. It is hard to move up even when you have a lot more experience than everyone else. Hours are horrible if you have a family life.

Advice to Senior Management – Managers need to care more about their employees rather than the numbers if you have a happy team then the numbers will fall into place.

No, I would not recommend this company to a friend

I worked at Afni full-time for more than 3 years

Pros – Afni is a very fast moving, top notch outsourcer. There are always new projects and plenty of work for anyone willing to roll up their sleeves.

Cons – Due to client demands, sometimes it can be challenging for individual contributors to keep up with the changes.

Advice to Senior Management – Always look to improve communications.

Yes, I would recommend this company to a friend

I worked at Afni full-time for less than a year

Pros – The pay and the pizza

Cons – They only care about their sales and not the health of the employees

No, I would not recommend this company to a friend

I worked at Afni

Pros – The pay and benefits are meaningful. The people are great. Good working enivronment. Coaches are wonderful. Some managers done care about their employees.

Cons – The hours are not flexable enough. The training is not perfect. It does not get you ready for real calls like on the floor. Managers have their mind of their own.

Advice to Senior Management – Some management personnel and HR do not listen to their employees issue enough. My advice is to retrain them by putting them in their employees shoes and see how they handle issues. Teach them not deceive employees and tell the truth.

I have been working at Afni

Pros – Great benefits, they do take care of you
Good Pay (conditionally), can have possibility of bonus depending on positions
Great coaches
Often have many options to move to other positions
Fairly stable, you really have to mess up to get fired
Clean work environment
Easy to accrue paid time off (hard to actually use)
If you sell well, you cant get fired, period.
Free hot chocolate once a month (at my center)
If project closes they will do their best to place you elsewhere

Cons – for a company that presents itself as a "great place to work" the only times i ever remember wanting to be there was during training and the first six months. to be honest not all of the problems come from Afni (they outsource to other company's for call center positions) but they still make many mistakes. Bonus payout rarely happens, and if you attempt to dispute it you may be waiting a long time to hear "we are looking into it", and nothing else.
the options to move positions are not going to be move up, but more like sliding around the company, you can also be demoted for literally no reason. one coach at my center who has been with the company for 5 years as a supervisor is getting demoted to floor consulted because the project is closing, and she is being passed up for many others who have less experience then her.
the amount of information related to offers and promotions (also work as sales rep but they don't tell you that at start) rarely get down to the reps for one or two weeks after they have been sent out (again this may be a artifact of the company they outsourced my center to)
Clean work environment does not mean healthy, you have to be able to take a great deal of verbal abuse from callers, and expect to have little to no help dealing with issues outside of the normal from supervisors (again not all ways their fault)
Good pay means i started at 9$ an hour, however representatives assigned to different projects have different starting wages, the review process for raises happens at 6months 1year 1year 6months 2years and every year afterwords, the most you can expect to make as a floor consultant is 12$ an hour but you can only get a raise of 25 cents at max, which no one I've ever talked to has seen, but i have revived 2 separate for 21 cents and heard a rumor someone got 23 cents once. Similar positions dealing with the same company i am outsourced to can make 15$ for the same job at starting or fairly quickly.
Playing favorites is a big part of this company, if you can get in good with your supervisors and local management/hr you can quickly find your self going up the chain, but you can fall back down just as easy.
Pay attention to your check, they have a really nasty habit of charging you for the pleasure of forced overtime.
0 warning for major changes, i just found out last week my center would be closing at the end of the month, and that the upper management knew about it for at least 3 - 5 week prior, but they waited to tell us because "We thought that we would have another project ready at this facility at the time". my direct supervisor was not even informed about the change until approximately an hour before they made the center wide announcement. during said announcement they did muscle in some interesting facts and misrepresent some others, they offered a "voluntary resignation" and attempted to make it sound like you still could file for unemployment for quitting.

Advice to Senior Management – Pay more attention to your employees, if everyone has the same complaints you should be trying to look into it, not ignore the issues and just state you are looking into it.
Pay attention to the company you are working with, guilty by association does still work, and you can easily tarnish your already spotty reputation.

No, I would not recommend this company to a friend