Agero (MA)

  www.agero.com
  www.agero.com

Agero (MA) Reviews

Updated December 18, 2014
Updated December 18, 2014
33 Reviews
3.8
33 Reviews
Rating Trends

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Dave Ferrick
10 Ratings

Employee Reviews

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  1.  

    Great place to work! Great People too!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Medford, MA
    Current Employee - Marketing Manager in Medford, MA

    I have been working at Agero (MA) full-time (more than 3 years)

    Pros

    Great work-life balance, supportive management and I feel truly valued as an employee

    Cons

    We are outgrowing our office space so accommodations are a little tight right now.

    Advice to ManagementAdvice

    Keep up the great work.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Tucson's Best, by far!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ

    I have been working at Agero (MA)

    Pros

    I like the people I work with. I enjoy the fact that we help people in difficult situations and they appreciate it. We don't sell or upsell things, we don't have billing issues and we don't get yelled at on every call like some other call centers in Tucson. Agero's culture is like no other I have ever been a part of. If you do your job and don't have attendance issues, they will support you and help you be successful. If you need anything else, you just have to ask and they will work with you.

    Cons

    This one is hard... nothing really... During the winter it is really busy with back to back calls. They try to staff more people during that time to make it better and they have raffles and give away prizes to help make it worth your while. I mean they do surveys every month. If there is something agents don't like they fix it!!

    Advice to ManagementAdvice

    Step up the Tech. TV's vs corkboards, reader boards around contact center, high tech whiteboards etc.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It's just an OK job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher in Clarksville, TN
    Former Employee - Dispatcher in Clarksville, TN

    I worked at Agero (MA) part-time (less than an year)

    Pros

    Training is very good
    Medical/Vision/Dental benefits

    Cons

    Hours
    Pay
    Management
    Forced Overtime
    Managers need to speak to one another before announcing anything.

    Advice to ManagementAdvice

    Don't try to sneak in overtime hours. Just let people know.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    It is a love and hate relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Agero (MA) full-time (more than 5 years)

    Pros

    Hours are guaranteed. Great benefits: potlucks, paid holidays, time off, insurance, 401k etc. Most of the employees are fun to work with, can be like a 2nd family depending who's team your on. Raises available according to the quality of your performances.There are time periods during the year where overtime is available all the time. The company is growing, good job security if you can handle it.

    Cons

    Consistent high call volume, slow days are rare. Customers can get pretty nasty sometimes and so can the tow providers. A few supervisors can be really lazy and others over the top. Hourly rate should be a little higher, but its getting better.

    Advice to ManagementAdvice

    Fix scheduling so we are not at such a high call volume all the time, it would decrease stress upon the employees. It really sucks to be busy and then call after call is an upset customer or provider upset over holding times etc.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good People, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Systems Analyst in Medford, MA
    Current Employee - Senior Business Systems Analyst in Medford, MA

    I have been working at Agero (MA) full-time (more than 3 years)

    Pros

    Generally the people are all really good to work with. Work environment is good and management has trust in employees. Feels good to work knowing that you are helping people often stranded or in a time of need. Company is investing in business but has lost a few large clients over the course of the last 2 years.

    Cons

    non recognizable brand name. old and corporate culture and the pay is not at market value for some of the back office positions.

    Advice to ManagementAdvice

    invest in your back office culture. trying to become a tech company but not having the benefits and competitive pay is hurting your ability to attract and maintain skilled tech staff.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Agero (Formerly Cross Country Automotive Services)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Manager in Medford, MA
    Former Employee - Client Services Manager in Medford, MA

    I worked at Agero (MA) full-time (more than 8 years)

    Pros

    Great company that cares for it's workers. The market leader in Private Label Roadside Assistance and claims management. Work life balance was a high priority along with health and family friendly benefits.

    Cons

    Training for the headquarters staff was often lacking, requiring the team members to get people up to speed on proprietary technologies and processes

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    customer service representative

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Agero (MA)

    Pros

    compettive pay benefits time-off policy

    Cons

    managmentcompettive pay benefits time-off policy

  9. 1 person found this helpful  

    Do not bother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Sebring, FL
    Current Employee - Customer Care Representative in Sebring, FL

    I have been working at Agero (MA) full-time (more than 3 years)

    Pros

    Full time... that is the only thing.

    Cons

    No hang up policy for abusive customers, Too much overtime and too little staff.

    Advice to ManagementAdvice

    Listen to your reps and attempt to make things better instead of just brushing things off. Get on the same page with everyone and not allow everyone to do as they wish.

    Doesn't Recommend
    Negative Outlook
  10. 2 people found this helpful  

    Great growth potential, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Agero (MA) full-time (more than 3 years)

    Pros

    Most of the people are phenomenal. Good work ethic, but know how to make it fun. Definitely enjoyed coming to work most days. Also, the growth was great. I was able to grow rapidly within the company, and even tailor my position to include different areas I was interested in, even if they previously were not a part of that position. They really invested in helping you improve your skills and grow within, as long as you put the effort in as well.

    Cons

    The pay scale isn't great. Enjoying your job is great, but sometimes the pay was difficult. That being said, it was offset a lot by their investment in the persons growth.

    Advice to ManagementAdvice

    Once you have invested in helping a person develop their skills, invest in keeping that person at the company. Bringing salaries up a small amount would make so many happy, and would keep people longer. Lower turn over rates are always money savers.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great Begining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Agero (MA)

    Pros

    The pay is descent.

    Cons

    Frustrating work day is a possibility

    Advice to ManagementAdvice

    Remember the the importance of the contact center, as the front line.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Agero (MA) Photos

Call Center in Clarksville,TN

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