Agilysys Reviews

Updated August 21, 2015
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2.6
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Agilysys President and Chief Executive Officer James H. Dennedy
James H. Dennedy
44 Ratings

Pros
  • Good people in all offices working hard (in 3 reviews)

  • I've had a great experience learning a lot and making lasting connections with so many great people (in 3 reviews)

Cons
  • Upper management has turned over three times in the last 6 years (in 9 reviews)

  • Senior management has no clue what is going on at the field level (in 4 reviews)

More Pros and Cons

83 Employee Reviews

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  1. Sales

    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Agilysys full-time (More than 10 years)

    Pros

    Salary, leads, technology, freedom, commission

    Cons

    they need to train better


  2. Helpful (1)

    Its the products stupid. . .

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Agilysys full-time (More than a year)

    Pros

    Work, life balance, some good loyal employees trying to make it happen. Good product vision.

    Cons

    Product Management upper management. Agilysys has long time loyal customers which makes them lazy when in come to delivering solid new products. Most of their customers are entrenched in the legacy software solutions. This causes new product development, updates and innovations to be mismanaged and often poorly executed. Instead of holding product management accountable, they are rewarded if they praise upper management, sweep problems under the rug, but hit deadlines regardless of the state of the software. There is no link to performance and rewards except in sales.

    Advice to Management

    Hold Program managers accountable. Commit to new product development or don't bother. Ship solid software when it is ready. Work with sales and marketing to really understand the products, customer needs and what value they provide to the customer.


  3. Leadership Desperately Lacking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Agilysys full-time (More than a year)

    Pros

    Good office locations, good salary and benefits, great industry to work in. Networking opportunities are positive for future endeavors. Stock is at all time lows so there is a good chance equity may be positive for new hires.

    Cons

    Leadership team is inexperienced and reactive vs. proactive. Senior leaders do not value their employees and this has left company morale dead, nonexistent. CEO can be a compelling speaker but it is actions that give words weight and credibility, you will find no credibility here.

    Advice to Management

    Actions speak louder than words. You will never build trust until you learn to value the people who work for you. Please step up (or down), there are too many people and their families that need you to be better at your job.


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  5. Helpful (2)

    Disconnected upper-management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Agilysys full-time (More than 10 years)

    Pros

    Most people are good hard-working people and many are long time professionals in the hospitality industry. If you like a typical corporate management style, this place can be ok.

    Cons

    Company fits many corporate stereotypes due to upper and middle management. 1. Departments are in silos and middle management puts there own agendas before the greater good of the company. Not that upper management is listening anyway. 2. Top-Down communication. Many people never saw their ideas flow above 2 levels of management. If you like to be involved, this is not a good place for you. 3. Even though there are people with 30+ years of experience in the hospitality industry, they were rarely involved in any decision making process. In fact, many were laid-off. In one shot, the CEO laid off about 500 + years of hospitality experience. 4. Outsourced many development jobs to China and Russia. Considering the CEO is an ex-military man, I found this very embarrassing especially considering that many of the developers and QA staff were excellent. But, it was done for cost-saving which speaks to the overall personality of the CEO who used to be in hedge funds. 5. As mentioned in other posts, the CEO will say one thing, but do another. I have read transcripts from his speeches to investors and felt embarrassed at some of the things he said. In short, the man speaks with a fork-tongue. Not a man of character.

    Advice to Management

    There are a lot of great ideas on the front lines (installers and people who have worked in the industry). Listen and gather this info.


  6. Helpful (1)

    Financial Involvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Cincinnati, OH
    Former Employee - Financial Analyst in Cincinnati, OH
    Neutral Outlook
    No opinion of CEO

    I worked at Agilysys (Less than a year)

    Pros

    Laid Back with their daily routine.

    Cons

    No training, no loyalty with Staff, Senior Management disconnected from Staff. Chaos with their ERP system and their goals not clear. Company in the Red.

    Advice to Management

    Need better training, More loyalty with Staff, Senior Management connect with Staff. Order with their ERP system and have clear goals. Better Sales Division and a linear operations structure.


  7. Helpful (1)

    Company losing money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Agilysys full-time

    Pros

    My team and teammates were great. Business casual attire, work from home opportunities.

    Cons

    Salary and benefits are low to midland. Management is not focused on providing excellent products to the marketplace. If they were, they would hold the product management leadership more accountable. Instead, it's the fault of sales or implementation or the developers or marketing. Layoffs are frequent, every 6-9 months and affect almost every area of the company. Products are often vapor-ware and rarely deliver what is promised to the customer.

    Advice to Management

    Hold product management leadership accountable. Stop telling customers the products are integrated when you know they are not. If product mgmt leadership can't deliver what they promise, send them on their way. Stop punishing everybody else who is trying to make the best of product mgmt's half-baked ideas.


  8. Software Support Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Support Specialist II in Henderson, NV
    Current Employee - Applications Support Specialist II in Henderson, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Agilysys full-time (More than 8 years)

    Pros

    Good training VP walks thru the office saying good morning and good night when he leaves. VP always has an open door excellent starting wage

    Cons

    Lake of raises Bad benefits 30 minute lunches Training product documentation

    Advice to Management

    Everyone has their shortcomings


  9. Helpful (4)

    Leadership is a joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contractor in Bellevue, WA
    Former Employee - Contractor in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Everybody below Director of Product Engineering level are great to work with.

    Cons

    Director of Product Engineering and above have no morals, ethics, leadership quality, responsibility, accountability, ownership, strategies, mission, values, patience, honesty, humor, positive attitude, confidence, inspiration, creativity. All round, basically they are inept.

    Advice to Management

    Reflect within yourself and you shall see the problem.


  10. Great people, decent company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    work/life balance is good. management is approachable and engaged--they actually do try hard. great customer base to work with. good culture overall

    Cons

    products are aging. management is having trouble executing it's current vision so job security becomes an issue. sometimes travel schedules can be grueling


  11. Helpful (1)

    Sales and Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Direct managers and my team were very supportive and collaborative.

    Cons

    Products are dated and inferior to competitive cloud based products. Product Management struggles to integrate their hospitality software suite (POS Software, Workforce Management, Property Management, Inventory/Procurement, Analytics, Document Management, Table Management, etc.) and thus fail in their holistic view of the guest experience. Massive layoffs are a direct result of management failing to lead the company in the right direction.

    Advice to Management

    Invest in your staff and product lines. Do not launch cloud based software products until they are ready for market. You cannot sell your products at a higher price vs. the competition if you do not have the same features/functionality/integration.



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