Agilysys Reviews

Updated July 1, 2015
80 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.7
Rating Trends
Recommend to a friend
Approve of CEO
Agilysys President and Chief Executive Officer James H. Dennedy
James H. Dennedy
41 Ratings

Pros
  • Good people in all offices working hard (in 3 reviews)

  • I've had a great experience learning a lot and making lasting connections with so many great people (in 3 reviews)

Cons
  • Upper management has turned over three times in the last 6 years (in 9 reviews)

  • Senior management has no clue what is going on at the field level (in 4 reviews)

More Pros and Cons

80 Employee Reviews

Sort: Popular Rating Date
  1. Sales

    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Agilysys full-time (More than 10 years)

    Pros

    Salary, leads, technology, freedom, commission

    Cons

    they need to train better


  2. Helpful (1)

    Financial Involvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Cincinnati, OH
    Former Employee - Financial Analyst in Cincinnati, OH

    I worked at Agilysys (Less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Laid Back with their daily routine.

    Cons

    No training, no loyalty with Staff, Senior Management disconnected from Staff. Chaos with their ERP system and their goals not clear. Company in the Red.

    Advice to Management

    Need better training, More loyalty with Staff, Senior Management connect with Staff. Order with their ERP system and have clear goals. Better Sales Division and a linear operations structure.


  3. Helpful (1)

    Company losing money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA

    I worked at Agilysys full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    My team and teammates were great. Business casual attire, work from home opportunities.

    Cons

    Salary and benefits are low to midland. Management is not focused on providing excellent products to the marketplace. If they were, they would hold the product management leadership more accountable. Instead, it's the fault of sales or implementation or the developers or marketing. Layoffs are frequent, every 6-9 months and affect almost every area of the company. Products are often vapor-ware and rarely deliver what is promised to the customer.

    Advice to Management

    Hold product management leadership accountable. Stop telling customers the products are integrated when you know they are not. If product mgmt leadership can't deliver what they promise, send them on their way. Stop punishing everybody else who is trying to make the best of product mgmt's half-baked ideas.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Software Support Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Support Specialist II in Henderson, NV
    Current Employee - Applications Support Specialist II in Henderson, NV

    I have been working at Agilysys full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good training VP walks thru the office saying good morning and good night when he leaves. VP always has an open door
    excellent starting wage

    Cons

    Lake of raises
    Bad benefits
    30 minute lunches
    Training
    product documentation

    Advice to Management

    Everyone has their shortcomings


  6. Helpful (1)

    Leadership is a joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contractor in Bellevue, WA
    Former Employee - Contractor in Bellevue, WA

    I worked at Agilysys

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Everybody below Director of Product Engineering level are great to work with.

    Cons

    Director of Product Engineering and above have no morals, ethics, leadership quality, responsibility, accountability, ownership, strategies, mission, values, patience, honesty, humor, positive attitude, confidence, inspiration, creativity. All round, basically they are inept.

    Advice to Management

    Reflect within yourself and you shall see the problem.


  7. Great people, decent company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Agilysys

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    work/life balance is good. management is approachable and engaged--they actually do try hard. great customer base to work with. good culture overall

    Cons

    products are aging. management is having trouble executing it's current vision so job security becomes an issue. sometimes travel schedules can be grueling


  8. Helpful (1)

    Sales and Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA

    I worked at Agilysys

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Direct managers and my team were very supportive and collaborative.

    Cons

    Products are dated and inferior to competitive cloud based products. Product Management struggles to integrate their hospitality software suite (POS Software, Workforce Management, Property Management, Inventory/Procurement, Analytics, Document Management, Table Management, etc.) and thus fail in their holistic view of the guest experience. Massive layoffs are a direct result of management failing to lead the company in the right direction.

    Advice to Management

    Invest in your staff and product lines. Do not launch cloud based software products until they are ready for market. You cannot sell your products at a higher price vs. the competition if you do not have the same features/functionality/integration.


  9. Extremely Inept Senior Leadership Team Dooms Fantastic Market Dominance Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Agilysys full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Actual employees are generally very good people that have applicable skills and care about the customer. They're good at their jobs and are seeking the leadership and strategic focus that great companies possess.

    Cons

    Executive leadership has no clue how to run a company and it shows. Management is focused on the street results solely and does not invest in its most critical assets - the employees. It's painfully obvious that the leadership team is incompetent and the way they "fix" their egregious strategic errors and management missteps is to continually cut staff, increase already unrealistic sales quota's and and continually reorganize. There is no real follow-through or long term strategy or cohesive vision.

    The development organization is a mess as well. The tech exec staff are all self-centered, egotistical know it all's that know absolutely nothing about the hospitality industry and treat our long-term customers like they owe us a debt of gratitude for being a customer. It's really quite sad how they have recently alienated customers that have been with the business for over a decade. I guess the plan is to get new customers at the expense of our loyal existing clients. Again, mismanagement at the executive level.

    Advice to Management

    Sell the company to an organization that understands how to run a business, cultivate and train their employee's and provide a realistic and attainable corporate strategy.


  10. Not the place it use to be. Look elsewhere if you want a longtime job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hard Worker
    Current Employee - Hard Worker

    I have been working at Agilysys full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Maybe the pay is good. Some managers really care but not the top level.

    Cons

    Use to be a great place to work but not these days. Lots of BS about how the staff is the key to success but not the case. Even the market knows this company is falling fast. Stock dropping quicker than staff. Latest market word is sell while you can get some value for that paper. Staff forces to hourly but some can't get 40 hours without top management complaining.

    Advice to Management

    If you look when this mess started it would be when the top restructured. Jim Dennedy may have some good ideas but he sure can't run a company. It is sad that the board doesn't see this. Loyal long time staff are getting forced out as it is not about the staff but about the buck. Customers are getting upset because we cannot provide the level of service we have in the past. They drive everyone to bill for all time trying to assist the customer but the customer doesn't want to pay..


  11. Good Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Agilysys full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most products are very solid. Easy to get time off when you need it. Benefits are decent. Pay is pretty good, and there are opportunities for raises, and some advancement.

    Cons

    Management seems to value people who suck up, more than those that actually do good work. Hard work is recognized occasionally, but sucking up seems to be a far better way to get recognized.

    Advice to Management

    Check out the actual work that is done, not just what you are told is done.



Showing 80 of 82 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.