Aimia

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Aimia Reviews

Updated August 10, 2014
Updated August 10, 2014
45 Reviews

3.1
45 Reviews
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Aimia Group Chief Executive Rupert Duchesne
Rupert Duchesne
16 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Part of something special

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I really like the new vision for the US Business. Hard working people from leaders to front line that really want the company to succeed. Winning new business that indicates the direction is working!

    Cons

    Company is moving fast and people need to be okay with some ambiguity. People that aren't on board should decide to move on to a place that would fit them better.

    Advice to ManagementAdvice

    Stay committed to the direction!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    What Strategy?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    Pros

    The Company is filled with smart , agressive people, who are looking for strong leadership. The most recent change in management (another one) sounds promising.

    Cons

    The most recent change in management has been short on details and lacking on a clear answer as to what we are and what we want to be. Classic case of a company who does everything….Loyalty, Consulting,Project Management, Technology Platforms,Travel, Events, Merchandise etc., yet none of them real well. The sales force is inadequately trained and the cost structure makes us non competitive in key areas. Large number of recent employee resignations is a big concern.

    Advice to ManagementAdvice

    Admit to employees that the company is primarily interested in Loyalty and Employee engagement programs with predictable cash flow and train the sales force accordingly. Get rid of the low margin, high labor cost services. Lastly, Sr. Management needs to lead by working/living where our corporate headquarters is located!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great Benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Operations Coordinator  in  Dayton, OH
    Current Employee - Travel Operations Coordinator in Dayton, OH

    Pros

    The benefits are amazing--three weeks paid vacation to start! I work in travel and event planning, which is different from the loyalty management that the majority of the company does. I really like it.

    Cons

    There is lots of downtime. Micromanagement is more common that I would like it to be. There isn't a lot of movement into new departments.

    Advice to ManagementAdvice

    Trust and empower your employees more. Let us rise to the challenge. Don't micromanage.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    On it's way out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Cool environment. New technology. Big/fun clients to work on

    Cons

    US business is barely hanging on. Basically being subsidized by every other region. US business is too big, too bulky, and too expensive. Work life balance was marginal at best. Go into work in the morning and open your email to find that you have already missed a half days work just from the emailing back and forth at night. Constant turnover and turn at the top levels.

    Advice to ManagementAdvice

    Realize that the US region is nothing like the rest of the world. You can't approach it the same way. Get out of consumer loyalty in the US and just stick to what makes money

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Strong global vision but still dealing with identity crisis in US

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pockets of committed, tenured employees who want business to succeed; Strong global leadership eager to place bets on innovation

    Cons

    Analysis paralysis compounded by high turnover at highest leadership levels in US and reluctance to make decisions without complete consensus; Competitive pay if you fit the 'new model' (consultant background, right academic pedigree)...if not, there's a big disparity even with same/greater experience and greater success rates;

    Advice to ManagementAdvice

    Be more decisive. Ask meaningful questions about the real issues, not the minute details that really don't matter. Press for answers and move ahead with a decision. While not everyone may agree, they'll appreciate that things are moving. Be laser-focused on successful change management. You've rolled out the vision, now you need to help folks see what and how they need to change in order to all be pushing in the same direction.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Internal turf wars and constant leadership changes impede any progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    Pros

    A very select few are fighting the good fight and trying their hardest to turn the ship around.
    The pay was good.

    Cons

    Sadly, it doesn't seem like most of the leadership is interested in the good fight. They're more concerned about quick wins to impress the owners. Most managers didn't know the subject matter that they managed or were inept at actually managing people.

    The account team can't seem to keep clients or correctly advice the ones they have still. Solutions are sold by the account team before they're even vetted by the experts in the field.

    They constantly tote the "AIMIA culture" around, but the only culture that exists is manufactured.

    Advice to ManagementAdvice

    Focus on improving the way teams work together.
    Either get rid of or teach the account team to manage clients rather than being yes men.
    Empower those who are working to improve the company rather than waiting to see if they do.
    Get rid of employees who are clearly stagnant or actively making it difficult to get quality work done.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Not A Friendly Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The day-to-day people are authentic and team players

    Cons

    The culture has decreased dramatically in the last 2 years. It is not a place that I wanted to get up and go to work each day, so I left at the first chance I got. The Executives fly in each week from NY and not one of them even make an effort to talk to anyone. And somehow its OK for the Executives to spend lots of $ on travel, dining, etc., but the rest of the company gets little consideration.

    Advice to ManagementAdvice

    Re-think your approach to the culture because there are many smart and talented people who already work for you.

    Negative Outlook
    Disapproves of CEO
  9.  

    Challenging and rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer
    Current Employee - Senior Software Developer

    Pros

    Lots of support for growth and career advancement if you know how to work in the organization

    Cons

    Organizational structure in constant flux

    Advice to ManagementAdvice

    Do more and talk less

    Recommends
    Neutral Outlook
  10. 2 people found this helpful  

    Every experience leads to the next great thing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Plymouth, MN
    Former Employee - Anonymous Employee in Plymouth, MN

    Pros

    Exciting Company. Lots of things going on. People are friendly throughout the company. Nice vacation package.

    Cons

    Pay is not competitive, unless you negotiate at the start of your new hire. They want only young people to work there and of course you have to show that you are smart. It is a kind of sweatshop mentality. Expect to work after hours.
    Their individual development is not good. Hard to move somewhere else in the company. I was bullied by my manager and there was no one who would help me. HR does not listen. They let emails go un-answered unless they feel it is important to answer them.

    Advice to ManagementAdvice

    Listen to your employees. Help them work smarter, not harder. Many workers have been "crying" that they are overworked, in all areas of the company. Allow for personal development.

    Doesn't Recommend
    Positive Outlook
  11. 1 person found this helpful  

    US Region in trouble

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Plymouth, MN
    Former Employee - Anonymous Employee in Plymouth, MN

    Pros

    There are many good hard working people.

    Cons

    Back in the late 90s when it was Carlson Marketing, the company took up two large business buildings and part of the Carlson Towers. After layoffs due to lack of sales in nearly every year since 2001, it is now down to less than a quarter of one of those buildings with no sign of a real change in this continual downward slide.

    Advice to ManagementAdvice

    You need a reliable flexible relatively inexpensive platform in order to get sales to then regrow the brand. This has been tried repeatedly for well over ten years and a combination of poor vision, changing vision, internal politics and poor management in general has thwarted all attempts.

    Doesn't Recommend
    Negative Outlook

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