Air France-KLM
3.3 of 5 27 reviews
www.airfranceklm-finance.com Paris, France 5000+ Employees

Air France-KLM Reviews

Updated Mar 29, 2014

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3.3 27 reviews

                             

60% Approve of the CEO

Air France-KLM Chairman and CEO Alexandre de Juniac

Alexandre de Juniac

(5 ratings)

70% of employees recommend this company to a friend
27 Employee Reviews
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  • Culture & Values
         
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More than 14 years at Customer Service

Anonymous Employee (Former Employee)

I worked at Air France-KLM full-time for more than 10 years

ProsGood environment, good benefits, frequent trainings

ConsNo weekends due to various shift, stressful with difficult customers

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Overworked & Underpaid

Anonymous Employee (Current Employee)

I have been working at Air France-KLM full-time for more than 10 years

Proscolleagues are a good group of people

ConsPoor work-life balance, if salaried, be willing & committed to putting the company first otherwise you suffer the consequences if only working 45 hours regardless of your family situation or health. Limitless number of hours. Too much work & not enough people due to staff reductions.
Directors constantly pushing their workload down to staff who is already overloaded.
Salaries are well below industry average
flight privileges are not free.
No room for advancement unless an EU citizen.
.

Advice to Senior ManagementAssets are not only the airplanes but the people. Treat the employees fairly. Most importantly train the Directors before sending incompetent individuals to other countries in leadership roles, and ensure these so-called leaders are aware of labors laws in the country. The company waste time/money developing Mission statements yet never follow thru on their ideas. Ask any manager, and they can not describe the current Mission.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Success of operations strongly tied to team work.

Administrative and Budget Assistant (Former Employee)
New York, NY

I worked at Air France-KLM full-time for more than 5 years

ProsAmple opportunities for growth and professional development. The employee quickly understands the importance of team work and, building and maintaining a healthy relationship with internal and external clients. For those who like travelling, might also be a good place of employment.

ConsThe industry is unfornately undergoing few restructurations. Opportunities for advancement are becoming scarce, thereby affecting employees morale: High turnover, and high operating costs.

Advice to Senior ManagementInvest in human capital, you are in a service industry.

Yes, I would recommend this company to a friend

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stagnant

Customer Service Agent (Former Employee)
Fort Lauderdale, FL

I worked at Air France-KLM full-time for more than 5 years

ProsFlight benefits and flexible schedule made it tolerable.

Conslow wages and work on holidays.

Advice to Senior Managementbetter salaries to keep employees motivated to perform above and beyond.

Yes, I would recommend this company to a friend

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Yes, definitly a great and nice company!!

Passenger Service Manager (Former Employee)

I worked at Air France-KLM full-time for more than 10 years

ProsGood place to work, with a lot of training opportunities.
Good pays and benefits

ConsAs a major international airline serving many countries and continents, Air France KLM should give equal opportunities to grow and to progress to all of his employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Did not like working here

Passenger Service Agent (Former Employee)
Jamaica, NY

I worked at Air France-KLM full-time for less than a year

ProsGreat coworkers. Some flight benefits. There were a couple good managers (leaders, yet kind and understanding). Nice uniforms.

ConsLate hours (past midnight) if you're working at the boarding gates.
Micromanagers, catty managers, vindictive managers.
No buddy passes.
Low pay, especially considering that you're working and living in NYC, and small raises (25 cents here, 10 cents there).
Low possibility of advancement.
Can encounter some rude and stuck-up flight attendants.

Advice to Senior ManagementValue your employees.

No, I would not recommend this company to a friend

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  • No Opinion of CEO

 

Horrible Employer

Anonymous Employee (Current Employee)

I have been working at Air France-KLM full-time for more than a year

ProsYou co-workers are friendly and are always willing to help

Conspoor management, un-professional, no room for advancement, favoritism, can not use any sick days, no flexibility, they don't appreciate their employees, no recognition for good work

Advice to Senior ManagementEach Management has their own rules, no one is on the same page, they are very unorganized

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good Company , highly competitive industry with unfortunately many lay off

Anonymous Employee (Former Employee)

I worked at Air France-KLM

ProsGreat Culture and product, Flight Benefits,our center was like a big family

Consunfortunately my center in the US was closed and many of my colleagues were laid off due to corporate decision from Paris.

Advice to Senior Managementnext time invest in your employees.

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long drive without water

Financial Analyst (Current Employee)
New York, NY

I have been working at Air France-KLM

ProsFree airline tickets
Great location in the City
No need being scared of getting fired (it's almost part of the job description that you will get fired)

ConsPoor management
All decisions centralized in Paris
Promotion are granted based on friendship instead of merit
Too many people doing the same thing

Advice to Senior ManagementStop playing tag with unions and make a bold move for once.
Management losses are taxpayers losses. No need to throw good money after bad every single year

No, I would not recommend this company to a friend

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Did Not Like Working Here

Passenger Service Agent (Current Employee)
New York, NY

I have been working at Air France-KLM

ProsGreat benefits package: medical, dental, vision. The company matches up to 6% in 401K plan. Travel benefits. 2 weeks paid vacation. Nice uniforms. Opportunities to work overtime.

ConsChanging shifts and days off, if you like a set work schedule. Work 6 days in a row, with no overtime pay, once a month. No real career advancement, or it would take a very long time. Plane cancellations or delays (the process is disorganized). Management doesn't treat employees with respect. Pay is low with low raises. No buddy passes like other airline companies. Travel benefits are more expensive than other airline companies.

Advice to Senior ManagementOffer more positive reinforcement to employees. Treat employees with respect to help increase employee morale. Pay higher wages. Lower the cost of travel benefits.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Air France-KLM reviews and ratings — including employee satisfaction and approval rating for Air France-KLM CEO Alexandre de Juniac. All 27 reviews posted anonymously by Air France-KLM employees.