Air France

  www.airfrance.com
  www.airfrance.com

Air France Reviews

Updated November 17, 2014
Updated November 17, 2014
38 Reviews
3.8
38 Reviews
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Recommend to a friend
Approve of CEO
Air France Frédéric Gagey
Frédéric Gagey
8 Ratings

Employee Reviews

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  1.  

    Interesting job, many things to see, future depending on where you are

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Air France part-time (less than an year)

    Pros

    Great experience to meet a lot of people around the world with so many different stories and background. All the staff are close like family, very supportive. Perks include flight benefits, monthly uniform cleaning payment, free parking at the airport, all is good for the company. The job can be stressful with different scenarios, but as an airline customer service job, you don't need to worry about the flight again with new happenings the next day.

    Cons

    It is a prestigious opportunity to work for the company, but there is limited growth in moving up in the job. The job is mostly repetitive and with an employee system like a hierarchy, it is hard to get one promoted or learn newer things without certain supervisors leave or promoted. Personal growth is even more limited at a smaller destination station. As being the first encounter of passengers with the airline, it can be stressful if it gets mishandled.

    Advice to ManagementAdvice

    I understand that if you are not working in Paris, or France, or a main hub for any airline, it is hard to have personal growth in the same location unless moving elsewhere. The company culture and values are fairly positive, but it is difficult to induce personal growth for a small destination station. Perhaps if there is more flexibility for employees to learn what supervisors do would be helpful for the station in a longer term.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Passenger Service Agent in New York, NY
    Former Employee - Passenger Service Agent in New York, NY

    I worked at Air France full-time (more than an year)

    Pros

    Excellent way to learn about customer service and great training is provided. You get to meet people from all over the world. Once you get a hang of it, it can be a lot of fun.

    Cons

    Life/work balance is poor and the hours are very long. The pay isn't competitive so you have work overtime here amd there. Very difficult to get weekends off.

    Advice to ManagementAdvice

    Be more attentive to staff

  3.  

    Very interesting work but no benefits and lots of drama

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Boston, MA
    Former Employee - Customer Service Agent in Boston, MA

    I worked at Air France as a contractor (less than an year)

    Pros

    You meet a ton of interesting people and you will have crazy stories that you will be telling to friends and relatives for the rest of your life. For an example, "that time someone tried to bring a harpoon on the plane"

    Cons

    Extremely stressful job. The Air France employees were rude and looked down upon the Swissport employees. It was insulting and demeaning to see how AF treated both their own employees and how they talked about other airlines

    Advice to ManagementAdvice

    Pay attention to the lower level employees. Even if they work for Swissport, make them feel like they are included as part of a team. There are also little to no benefits. There was an employee who had been there for 10+ years and she still could not fly for free.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    things have gotten worse

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Air France

    Pros

    travelling to Europe or in Europe is convenient

    Cons

    Opportunities are given based on anything but merit

  6.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Passenger Service Agent in New York, NY
    Former Employee - Passenger Service Agent in New York, NY

    I worked at Air France full-time (less than an year)

    Pros

    They really do believe in training the right way.

    Cons

    They overstaff sometimes.It doesn't take that many people to run a departure at the gate.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    "You are just a number"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Passenger Service Agent in Jamaica, NY
    Current Employee - Passenger Service Agent in Jamaica, NY

    I have been working at Air France full-time (more than 10 years)

    Pros

    Limited flight benefits with Delta and Skyteam alliance airlines

    Cons

    Pay does not go up although management explains that the company is gaining in profits. The application says that French is preferred but if you do not speak French be aware that both passengers and management will not treat you fairly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    PSA at Air France

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Passenger Service Agent in San Francisco, CA
    Current Employee - Passenger Service Agent in San Francisco, CA

    I have been working at Air France part-time (less than an year)

    Pros

    There's never a boring day.

    Cons

    High heels. My feet is in stage 11 pain every single day at work. Invest in Dr.Scholl or try find a lower heel.

    Advice to ManagementAdvice

    Make the work environment feel more like a family. Workers work harder when they feel like they belong. Encourage workers to smile more.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Being a nice, kind, and helpful person makes job bearable because pay is not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Passenger Service Agent in New York, NY
    Current Employee - Passenger Service Agent in New York, NY

    I have been working at Air France full-time (more than 3 years)

    Pros

    Some really nice agents that you will form life time friendships with. Some will become like family because you see them every day. The kindness and friendship of some employees and some (few) managers made the job very bearable. If you are a nice, kind, and helpful person and like being nice, kind, and helpful you will enjoy working here

    Cons

    Pay very much lower than what you expected to be offered during hiring. This is especially true in U.S.A / New York City area with high cost of living. You would expect fair-ness in pay, but Equivalent position in France/ Europe will make much more. Fairness is lacking in many aspect of the company. Some take job for the prestige of the company. Pay raised only after a 10months- 1 year of performing in higher position of responsibility, or 10-1year after receiving training for a higher position of responsibility. May be they did away with it, but it was wrong and not fair at all.

    Advice to ManagementAdvice

    Do the best you can with what you have. Hire really nice, kind, and competent employees. Be fair. Give a raise when employee is trained for more responsibility/a new or higher position, not a raise after 1year of performing in that position.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Not so bad for a student, good stepping stone job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Passenger Service Agent in Jamaica, NY
    Former Employee - Passenger Service Agent in Jamaica, NY

    I worked at Air France part-time (more than 5 years)

    Pros

    Flying benefits, health/ 401k benefits, cultural experience. Great job for students.

    Cons

    Long hours, no recognition for a job well done, and poor pay.

    Advice to ManagementAdvice

    Own up to their mistakes and stop blaming those underneath you.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Air France was one of the best employer i worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Air France

    Pros

    air France has a very Good health benefit, friendly employees.

    Cons

    the time when the flights are cancel you have to stay late

    Advice to ManagementAdvice

    I love you all

    Recommends
    Approves of CEO

Air France Photos

Paris the thing (Photo thanks to Flickr user Robert Oxford, Some Rights Reserved)
Air France office (Photo thanks to Flickr user Jeremy Johnson, Some Rights Reserved)
Air France - Office Building, Paris (Photo thanks to Flickr user Alok Y, Some Rights Reserved)

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