Air France Reviews

Updated July 6, 2015
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3.4
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Air France CEO Frédéric Gagey
Frédéric Gagey
12 Ratings

Pros
  • sente LA FRANCE dans le monde entier (in 5 reviews)

  • Excellent way to learn about customer service and great training is provided (in 3 reviews)

Cons
  • Les informations et communications (in 8 reviews)

  • savoir que cela ne durera pas longtemps (in 6 reviews)

More Pros and Cons

45 Employee Reviews

Sort: Popular Rating Date
  1. Passenger Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Menzies Aviation in Kingwood, TX
    Current Employee - Menzies Aviation in Kingwood, TX

    I have been working at Air France part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sometimes high stress level, but I would not trade my career for anything.

    Cons

    Sometimes flight is delay, but that goes with the airline career.


  2. Great way to learn about airport customer service. Pay awful fir what you do high thrn around place.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Air France

    Pros

    You learn a lot. Training if you can get it awsome. You'll learn a bit of french the co-workers

    Cons

    Co workers drama, managers good but not at managing. Pay sucks big time.

    Advice to Management

    Deal with your egos and wipe the brown stuff off your nose stick up for your employees


  3. sales account manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Air France

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    AIR FRANCE has very good flight benefits

    Cons

    cultural differences of french / non-french managers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Interesting job, many things to see, future depending on where you are

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Air France part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great experience to meet a lot of people around the world with so many different stories and background. All the staff are close like family, very supportive. Perks include flight benefits, monthly uniform cleaning payment, free parking at the airport, all is good for the company. The job can be stressful with different scenarios, but as an airline customer service job, you don't need to worry about the flight again with new happenings the next day.

    Cons

    It is a prestigious opportunity to work for the company, but there is limited growth in moving up in the job. The job is mostly repetitive and with an employee system like a hierarchy, it is hard to get one promoted or learn newer things without certain supervisors leave or promoted. Personal growth is even more limited at a smaller destination station. As being the first encounter of passengers with the airline, it can be stressful if it gets mishandled.

    Advice to Management

    I understand that if you are not working in Paris, or France, or a main hub for any airline, it is hard to have personal growth in the same location unless moving elsewhere. The company culture and values are fairly positive, but it is difficult to induce personal growth for a small destination station. Perhaps if there is more flexibility for employees to learn what supervisors do would be helpful for the station in a longer term.


  6. Internship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in New York, NY
    Former Employee - Passenger Service Agent in New York, NY

    I worked at Air France full-time (More than a year)

    Pros

    Excellent way to learn about customer service and great training is provided. You get to meet people from all over the world. Once you get a hang of it, it can be a lot of fun.

    Cons

    Life/work balance is poor and the hours are very long. The pay isn't competitive so you have work overtime here amd there. Very difficult to get weekends off.

    Advice to Management

    Be more attentive to staff


  7. things have gotten worse

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Air France

    Pros

    travelling to Europe or in Europe is convenient

    Cons

    Opportunities are given based on anything but merit


  8. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in New York, NY
    Former Employee - Passenger Service Agent in New York, NY

    I worked at Air France full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They really do believe in training the right way.

    Cons

    They overstaff sometimes.It doesn't take that many people to run a departure at the gate.

    Advice to Management

    none


  9. "You are just a number"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in Jamaica, NY
    Current Employee - Passenger Service Agent in Jamaica, NY

    I have been working at Air France full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Limited flight benefits with Delta and Skyteam alliance airlines

    Cons

    Pay does not go up although management explains that the company is gaining in profits. The application says that French is preferred but if you do not speak French be aware that both passengers and management will not treat you fairly.


  10. Helpful (1)

    PSA at Air France

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in San Francisco, CA
    Current Employee - Passenger Service Agent in San Francisco, CA

    I have been working at Air France part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    There's never a boring day.

    Cons

    High heels. My feet is in stage 11 pain every single day at work. Invest in Dr.Scholl or try find a lower heel.

    Advice to Management

    Make the work environment feel more like a family. Workers work harder when they feel like they belong. Encourage workers to smile more.


  11. Being a nice, kind, and helpful person makes job bearable because pay is not

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in New York, NY
    Current Employee - Passenger Service Agent in New York, NY

    I have been working at Air France full-time (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Some really nice agents that you will form life time friendships with. Some will become like family because you see them every day. The kindness and friendship of some employees and some (few) managers made the job very bearable. If you are a nice, kind, and helpful person and like being nice, kind, and helpful you will enjoy working here

    Cons

    Pay very much lower than what you expected to be offered during hiring. This is especially true in U.S.A / New York City area with high cost of living. You would expect fair-ness in pay, but Equivalent position in France/ Europe will make much more. Fairness is lacking in many aspect of the company. Some take job for the prestige of the company. Pay raised only after a 10months- 1 year of performing in higher position of responsibility, or 10-1year after receiving training for a higher position of responsibility. May be they did away with it, but it was wrong and not fair at all.

    Advice to Management

    Do the best you can with what you have. Hire really nice, kind, and competent employees. Be fair. Give a raise when employee is trained for more responsibility/a new or higher position, not a raise after 1year of performing in that position.



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