Airbnb Reviews in San Francisco, CA

Updated October 16, 2014
Updated October 16, 2014
51 Reviews
4.0
51 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
35 Ratings

Review Highlights

Pros
  • Great work environment, great people (in 4 reviews)

  • The people at this company are more humble, more interesting, more curious, and more kind than any other group of people I've ever been a part of (in 2 reviews)


Cons
  • long hours, long decision making process (in 4 reviews)

  • No opportunity to move up/around for Customer Service staff (in 3 reviews)

More Highlights

21 Employee Reviews Back to all reviews

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  1.  

    Hypergrowth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product in San Francisco, CA
    Current Employee - Product in San Francisco, CA

    I have been working at Airbnb full-time (more than 3 years)

    Pros

    Companies in hypergrowth offer amazing opportunities and chaos. People who think things should be done by the book, don't love Airbnb. It takes flexible, entrepreneurially minded people to succeed here. We have a motto: embrace the adventure.

    Cons

    Change, there's a lot of change. Founders have very little work experience at all before their roles at Airbnb.

    Advice to ManagementAdvice

    Get to know the team right below e-staff better.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    A Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Airbnb full-time (less than an year)

    Pros

    Airbnb is a very fun place to work at. The culture is great, the people are fun and everyone is really smart, talented & passionate about what they are doing. Oh, and you will never be hungry!

    Cons

    With breakfast, lunch, dinner and multiple snacks served throughout the course of a day, "freshman fifteen" is inevitable.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 6 people found this helpful  

    Great Culture, everyone is very passionate about the product. Passionate high level leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Airbnb full-time (less than an year)

    Pros

    Great work environment, great people. Lots of perks and upper level management really cares about employees and the community of users.

    Cons

    Fast growing company, while we talk a lot about personal life and travel, workdays and weeks are long. As others mentioned some disorganization which can result in poor decisions.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 15 people found this helpful  

    Generally good but lack of accountability in work can be maddening.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Lead in San Francisco, CA
    Current Employee - Customer Experience Lead in San Francisco, CA

    I have been working at Airbnb full-time (more than an year)

    Pros

    I've met some of the most interesting and unique people from all backgrounds here; I can say that for most of my working time here I have genuinely loved my team and my colleagues. I've also had a lot of freedom to act and take decisions without tons of oversight, and I felt very empowered and happy about this. The compensation and benefits are good.

    Cons

    The freedom I mentioned above has started to go away; as they attempt to run themselves like a real company and not a start-up, there is a sensation of an iron fist clamping down on us. Trying to become a real company (with accountability, transparency, and future profitability) without becoming corporate is hard. Right now I don't feel that Airbnb is doing very well with that.

    Advice to ManagementAdvice

    Perks and benefits and 'fun!' don't make a place worth working for the long haul; it's about more than that. To be a great place to work, the actual WORK has to go well. There is too little focus on this generally.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 8 people found this helpful  

    No egos, great people, understanding management, and a wonderful mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee Experience in San Francisco, CA
    Current Employee - Employee Experience in San Francisco, CA

    I have been working at Airbnb full-time (more than an year)

    Pros

    Airbnb is the best place to work for 2 reasons. The product and the people. Travel fundamentally changed my life for the better, and I truly believe that building global empathy can be built on travel and connection. This, in turn, will bring humanity to a better place. I'm ridiculously lucky to contribute to this mission everyday thru my normal job.

    The people at this company are more humble, more interesting, more curious, and more kind than any other group of people I've ever been a part of. I've built long-lasting relationships with co-workers, and felt incredibly accepted throughout my entire tenure. Grabbing lunch here and meeting someone new everyday is an adventure and a good experience.

    Cons

    Many times we are victims of hypergrowth. This can internally manifest itself as constantly re-vamping processes, that only work for a short amount of time. Hiring people non-stop is hard anywhere. You have to get them up to speed and make sure they can't damage results.

    Advice to ManagementAdvice

    Never stop being ethical. Keep communicating honestly. Never forget the customers we serve and how meaningful airbnb is to them.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    An exciting ride, definitely going places!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiting Coordinator in San Francisco, CA
    Current Employee - Recruiting Coordinator in San Francisco, CA

    I have been working at Airbnb full-time (less than an year)

    Pros

    Working for Airbnb is challenging, stimulating, and makes you feel like you are a part of something that is growing and changing every day, constantly evolving and moving forward. I love that! My team is incredibly supportive of one another, and takes the time to both provide helpful/constructive feedback, and also genuine appreciation/recognition on a regular basis. The perks/benefits/food are wonderful, and I also love the physical office space: can't believe I get to go there every day! Basically, this company gives you the opportunity to have a real voice and a real impact, no matter what your job title. Airbnb has also been intentional and careful about maintaining it's unique culture, and hiring people that are not only technically very skilled, but are also good human beings all around.

    Cons

    At least on my team, we are still working out the kinks in our processes and trying to keep up with the rapid growth. Things that used to work on a smaller scale have become a bit unwieldy, and so on top of our regular work, we are trying to update our workflow/processes. Sometimes I just wish there were more hours in the day! On the other hand, this gives us an opportunity to have a real impact on the way the department operates, which is cool!

    Advice to ManagementAdvice

    Continue to treat every employee as though they matter and you care about us: this is something you already do very well, so I hope it can continue! Also, continue the balance of constructive vs. positive feedback: both are extremely important! Transparency and communication are also key: yet again, just keep it up.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Amazing Culture. Amazing People. Amazing Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Airbnb full-time (less than an year)

    Pros

    The people here are inspiring, passionate, motivated, scrappy, helpful and believe in what we are doing. The departments work well across the spectrum. The company culture here is fantastic and I have never experienced anything like it before joining Airbnb. I have worked at some pretty amazing places, but I have never experienced such an amazing culture as we have here at Airbnb. The people here truly want to make the world a better place.

    Cons

    If you don't want to work at a company where the people, product and culture will inspire you, then this place isn't for you.

    Advice to ManagementAdvice

    Keep doing what you are doing, cause this place rocks!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Very lovable place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in San Francisco, CA
    Current Employee - Program Manager in San Francisco, CA

    I have been working at Airbnb full-time (less than an year)

    Pros

    Great people, opportunities, growth and freedom.

    Cons

    Still a start-up feel so there's little structure put in place (which is awesome for builders like me!)

    Advice to ManagementAdvice

    Keep communication lines open and decisions made throughout all levels.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Wonderful group of crazy, creative types making amazing things happen every day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Engineer in San Francisco, CA
    Current Employee - IT Systems Engineer in San Francisco, CA

    I have been working at Airbnb full-time (less than an year)

    Pros

    We work hard and have a lot of fun doing it. The offices are beautiful and the food is healthy and delicious.

    Cons

    Things are growing fast and the hours are often very long. We have new challenges in managing that growth every day.

    Advice to ManagementAdvice

    Keep learning, keep getting better and keep sharing your successes. It's always difficult to keep communication flowing well when we're growing this fast. So far we're making headway in improving our cross-departmental communication, but I'm pretty sure it's going to take constant attention.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 16 people found this helpful  

    It's a resume builder and nothing more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Deputy in San Francisco, CA
    Current Employee - Shift Deputy in San Francisco, CA

    I have been working at Airbnb full-time (more than 3 years)

    Pros

    It's nice to have food and coffee everyday without having to think about it. It's also nice not to have to grocery shop anymore living in SF. I'm a big fan of dogs in the office (since I like most of them more than the humans)

    Cons

    Management is a uneducated group of thugs who don't have any real-world people management experience. Airbnb needs to invest in a management team (from the top down) that understands people management and employee retention- not just those who repeat what HR says to them with deaf ears.

    HR - This is a group you go to when you have an issue and need help deciding on the best options available for you. I hardly talk to HR as I've heard nothing but horror stories of the team overall. Ive had colleagues talk to HR and mysteriously "quit" very soon after. It's honestly a bit crazy.

    Airbnb likes to promote from within. This means they promote individuals who lack essential skills to grow and scale teams and processes.

    Advice to ManagementAdvice

    Promote people in the company with the SKILLS to do the job. If you don't have those people, HIRE people to do it. Don't continue to promote managers without management skills. It's very hard to work when you're teaching your manager how to manage you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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