Aladdin's Eatery Systems Reviews

Updated June 23, 2014
Updated June 23, 2014
9 Reviews

2.2
9 Reviews
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Jamie Samaha
6 Ratings

Employee Reviews

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  1. 2 people found this helpful  

    Double Sided

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Lakewood, OH
    Former Employee - Director in Lakewood, OH

    I worked at Aladdin's Eatery Systems full-time for more than 8 years

    Pros

    Overall, the concept regarding health and nutrition is great. The food is tasty! The employees and guests you meet will keep you coming to work. In house managers can be very flexible with your schedule. Good place for a part time job. No tip sharing is a perk to being a server. Lots of potential for growth within the company while learning how to operate a restaurant. Because you are working with arabic food, naturally you will adapt to the culture as well.

    Cons

    High expectations. Very pressuring. Amount of work vs compensation does not add up from service to upper management. Will use employees to their breaking point. "Your life" should be 100% company focused and if it's not, you can be shut out for that. Hard work can go easily unrecognized. Upper management and owners have little knowledge and lack of awareness of actual things going on inside of their restaurants both locally and nationwide. Quick to put people in positions of power where they do not belong or do not have the right qualifications for.

    Advice to ManagementAdvice

    Be positive and proactive. Don't try to "buy" people's happiness, money does not solve all problems. Learn to accept people for who they are. Understand that most american employees come to work, get the job done and want to go home at the end of the day. Employees do not want to be your friend and they don't to be part of your family. They want to do a good job and be acknowledged for doing so.

    Don't treat employees like they are easily disposable. The in-house work and training that employees must go through is extensive and difficult. You will lose people who actually have faith in your company if you are unable to hold on to or recognize this dedication. Putting people in positions of power who do not have the in-house understanding of your operation will lead to failure.

    Don't put unrealistic expectations upon people.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Who need's a tv when your job is the source of comedy?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Aladdin's Eatery Systems part-time for less than a year

    Pros

    The food is probably the only perk. Absolutely delicious! If it wasn't for this place, I wouldn't like Mediterranean food.

    Cons

    All management views themselves as an all knowing god who can do no wrong and every screw up, slow night, customer complaint etc. is the waitstaff's fault. The GM of my store was nowhere near qualified to be in that position and often had double standards for everything they preached. All of the employee's were often victims of the senseless anger from the GM. What does getting angry about a slow night solve? Nothing. The owner of the store only cared about the ratings of the store on the internet and not about the fact that every night at Aladdin's was a slow night. The constant repetitive lectures from the owner that were shoved down the throats of the entire waitstaff due to one person's disregard for rules was enough to drive someone insane. Low pay and low tips are no surprise either. The best part is all of the gossip that everyone is in on. No matter how good of a job you do or how much effort you put into your work, you will be talked about and have things that are false said about you. I can't tell you how many times I would hear stuff from my friends that I worked with about others. Getting blamed for something that you had no part of is downright insulting. In short, you're guilty until proven innocent and if you are proven innocent, nothing is done to compensate you for time lost being taken off of the schedule. Excuse me management. Maybe instead of stuffing yourselves with free food, why don't you discipline these employees who do nothing but stir the pots and cause a low morale work environment?

    Advice to ManagementAdvice

    Quit running this place into the ground. Stop giving people power they don't deserve and can't handle. If there is a member of management can't handle stress, consistently takes it out on the waitstaff, and you , the owner, is aware of it, fire them and replace them with someone who can do the job. Start laying down the law with the kitchen staff who can be flat out disrespectful to the waitstaff just because they like being rude. Instead of devoting 100% effort into banning all cell phones, something that is clearly not a big problem, make an effort to make all employees respect not only you, but each other as well, or fire the ones who refuse to be a positive asset. How do you make employee's respect you? Treat them as valued members of your crew and show them some respect. We do the heavy lifting and if we weren't around, your store would be nothing. Fire employee's who don't listen, spread rumors, and generally cause nothing but aggravation for the rest of the staff. There is no need to let someone stir the pots just because you don't want to do paperwork and let someone go. Enough with these "rules" that change every week! You can't be surprised when none of your soldiers have any clue what is expected of them when the rules change every week. Pay your employees more! I'm not saying $15/hour but how about something that at least makes a difference on a week that most nights are slow. You'd be amazed how many of your employees actually care about Aladdin's but the morale and attitude make it hard to care. Hold yourself to the same standard that is held for the employees. You could be great, you should be great, but you're not.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Couldn't Pay Me Enough to Work There Again!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress  in  Mayfield Heights, OH
    Former Employee - Waitress in Mayfield Heights, OH

    I worked at Aladdin's Eatery Systems part-time for less than a year

    Pros

    Get a small discount on some yummy food.

    Cons

    If you work for them, and especially if you are not family or do not speak their language, prepare to be treated like scum of the Earth! They didn't know I can understand some Arabic, so the things the staff and managers would say about me right in front of me were downright rude and uncalled for! As for the work load, it was ridiculous! Cutting up all the fruit and veggies for the smoothies and juice drinks, on top of making all of the smoothies, juices, tea, and miscellaneous beverages, cutting pita and warming it, taking and preparing to go orders, and bussing your tables all while in the middle of a dinner rush was not realistic! And don't let me get started on the amount of side work the non-family/friends of the staff were expected to do! And not only were managers allowed to belittle you, but every senior employee there felt as if it were their place to yell at you too, over anything and everything!

    Advice to ManagementAdvice

    Outline work loads appropriately and staff accordingly, stop being racist, and stop allowing your managers/staff to belittle fellow employees. Basically, do what you're supposed to do in a management position and care for not only your customers but your staff too!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Who says slavery is over?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Aladdin's Eatery Systems part-time for less than a year

    Pros

    A discount on (some) foods and unlimited soda. Yay.

    Cons

    You will be expected to do three jobs for the price of one. You buss, serve and are a runner at the same time. They preach teamwork, but everyone is too busy trying to make tips and perform their job duties. The managers are slave drivers and do NOT expect help or try to get them to listen to reason. You will be preparing certain food items and its your job to do other duties that really should go to the kitchen or a janitor. This has to be the least professional restaurant on the earth.

    Advice to ManagementAdvice

    Stop running your business into the ground. Instead of taking tips and having everyone hold about ten titles start doing your jobs. If someone is swamped, pitch in and stay professional. I shouldn't have to tell management to lower their voice and act like professional in a restaurant that's full of people during lunch rush.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great place to work part-time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Mount Lebanon, PA
    Former Employee - Server in Mount Lebanon, PA

    I worked at Aladdin's Eatery Systems part-time for more than 3 years

    Pros

    met great people, had a lot of fun, learned basic of service, excellent life experience

    Cons

    checks aren't high which is awesome for the customer but stinks for the server

    Advice to ManagementAdvice

    remember what it was like to be out on the floor.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    don't waste your time here, you won't be appreciated!! customers = 100, employees = 0

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Aladdin's Eatery Systems full-time

    Pros

    great customers! aladdins customers are really great. I formed some really great friendships with many of them. they were the best part of the job!

    Cons

    extremely unfair and discriminatory work practices. absolutely no incentives. negative-reinforcement and bullying used by owners.

    Advice to ManagementAdvice

    owner and regional manager should practice what they preach about maintaining a positive attitude and treating people with respect and fairness. employees (especially managers) are expected to give give give and give some more to a company that does not reward its employees with anything except make them feel that they are so lucky to have a job there. practice some professionalism and stop playing mind games all over the place with your employees. maybe your turnover rate wouldn't be so high!

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    This job is overwhelming and degrading, especially as a waitress.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Waitress  in  Pittsburgh, PA
    Former Employee - Waitress in Pittsburgh, PA

    I worked at Aladdin's Eatery Systems

    Pros

    During dinner shifts, I typically would make a decent amount of tips. Another pro was that the cakes and food were delicious.

    Cons

    At Aladdin's, waitresses are belittled at every possible opportunity. I felt that servers as a whole bore the burden of the entire restaurant. Managers treat waitresses and bussers like they are dirt. Customers overall were either pretentious or foreign. Decent tips during a lunch shift are usually scarce. I found the restaurant to be understaffed and unconcerned with employee needs. The training is very difficult, especially for new servers.

    Advice to ManagementAdvice

    Managers should definitely think twice before speaking; often their comments are brash and unwarranted. Many are unhelpful towards staff, and instead of eating chicken salad in an abandoned corner, it would be more helpful if they bagged to-go orders or at least answered phones.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Quality business that cares about employees and makes one feel special to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server  in  Hudson, OH
    Current Employee - Server in Hudson, OH

    I have been working at Aladdin's Eatery Systems

    Pros

    make your own schedule
    opportunities for free food

    Cons

    the training is very tough

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    Don't sacrifice your mental health

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager  in  Lakewood, OH
    Former Employee - Manager in Lakewood, OH

    I worked at Aladdin's Eatery Systems

    Pros

    GREAT customers! The best part of working there was getting to know the regulars. Aladdin's is a staple of the Lakewood community and the people there love it.

    Cons

    CHAOTIC. If something goes wrong, it's a race to put the blame on another person rather than fix the problem. Verbal abuse is the norm if you work there. Expect to be berated and treated badly on a regular basis. The corporate office is well aware of the mistreatment of employees (I was certainly not the only one), but they do nothing about it.

    In addition to the chaos, there are no benefits offered to full-time employees, and the pay is very low for a full-time restaurant management position.

    Advice to ManagementAdvice

    Please realize that your employees are what make a place great. People are willing to go above and beyond for their employers when they are respected for their hard work and dedication to the customers. Rather than run this business with an iron fist, try a little positive reinforcement. Aladdins has been very successful, it would be 10 times greater and more successful if you took care of your employees [note Starbucks]! If your employees are happy, your customers are happy!

    Doesn't Recommend
    No opinion of CEO

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