Alameda County Social Services

www.alamedasocialservices.org
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Alameda County Social Services Reviews

Updated February 12, 2015
Updated February 12, 2015
11 Reviews
3.4
11 Reviews
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  1. 1 person found this helpful  

    The upside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alameda County Social Services

    Pros

    Philosopy of the agency, outreach to a diverse community, great supervisor, opportunites and the clientele.
    Benefits of being in a county position

    Cons

    There is often a great deal of red tape to deal with and sometimes upper management doesn't really understand the issues and there is a great deal of generalization rather then specialization.

    Recommends
    Positive Outlook
  2.  

    OK benefits, meh management - hot or miss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center
    Current Employee - Call Center

    I have been working at Alameda County Social Services full-time (more than 5 years)

    Pros

    Quasi-good benefits ($250 month copay),

    Cons

    Management - they hired outsiders to run the call center and what a mess! they have no idea what they were doing and it showed in the customer service...they needed trained professionals to answer questions - instead things were just made up . The new manager would actually laugh at distressed people/callers and their problems and make fun of them. We are there to serve and she didn't care -- only about how fast the call had ended. Sad state of affairs to have people giving callers the WRONG information specially when she takes the call. A tragedy and I wish I knew where to go with this information...

    Advice to ManagementAdvice

    Take a look at the call center supervisors - listen to them take a call - they answer the callers questions incorrectly and are quite rude and disrespectful to them. I used to be proud to work there but the last two years have changed that. TAKE A LOOK. :() VERY stressful job - should offer regular counseling sessions to call takers -the callers are in dire straits - taking calls like that all day drain your spirit.

    Doesn't Recommend
  3.  

    Overall great employer to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alameda County Social Services

    Pros

    There are great opportunities for advancement and to move around within the organization. There are also great benefits and pay. Most positions receive salary increases on a step scale. Serving the public is rewarding

    Cons

    There are enough hours in a day. The job is very demanding yet rewarding

    Advice to ManagementAdvice

    None

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  5.  

    Accounts Payable Clerk II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Accounts Payable Clerk II in Oakland, CA
    Former Contractor - Accounts Payable Clerk II in Oakland, CA

    I worked at Alameda County Social Services as a contractor (more than a year)

    Pros

    I enjoyed having a variety of duties. This kept me very busy and made each work day seem like a difference experience and challenging. And because I enjoy learning new things I did not mind being assigned or taking on new projects.

    Cons

    I liked all of the benefits. But I did not like having money deducted out of my paycheck, to pay part of the cost of the benefits back to the company, for the days I was not at work. (Which was rare).

    Advice to ManagementAdvice

    You will have a happier staff when they are commented regularly for there work, as well as good advice and constructive criticism when needed. (With a smile)!

    Recommends
    Neutral Outlook
  6.  

    Good steady employment with variety

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Social Work Supervisor in Oakland, CA
    Former Employee - Social Work Supervisor in Oakland, CA

    I worked at Alameda County Social Services full-time (more than 10 years)

    Pros

    Many jobs available for promotion.

    Cons

    Promotions to higher levels political.

    Advice to ManagementAdvice

    Asians are poorly represented at Program Manager level and above.

    Doesn't Recommend
    Positive Outlook
  7. 1 person found this helpful  

    Unprofessional Company Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eligibility Tech II in Oakland, CA
    Current Employee - Eligibility Tech II in Oakland, CA

    I have been working at Alameda County Social Services full-time (more than 5 years)

    Pros

    Medical benefits, deferred compensation plan, the ability to buy vacation time.

    Cons

    They have people in positions who are on a power trip. They get a little position and basically feel they can bully and target individuals who do not agree with them. The environment is one where individuals are discouraged for asking for help and sometime penalized. Also they are not there to help the clients they are there to see how many applicants they can deny as fast as possible.

    Advice to ManagementAdvice

    Instead of micro-managing the employee take a closer look at those in management positions micro-manage them to see if they are giving the employees what they need instead of making vacation plans and plans to go shopping.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Hard work, hope you get a good supervisor!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Child Welfare Worker II in Hayward, CA
    Current Employee - Child Welfare Worker II in Hayward, CA

    I have been working at Alameda County Social Services full-time (more than a year)

    Pros

    Good initial training, but more on the job training needed.

    Cons

    Many social workers need updated training for current best practices. Very depressing office space.

  9.  

    Flexible and supportive of continued education.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Clinical Case Worker in San Leandro, CA
    Current Employee - Clinical Case Worker in San Leandro, CA

    I have been working at Alameda County Social Services

    Pros

    Security of employment and competitive benefits

    Cons

    Too political as it relates to working relationships with outside organizations. Instead of client focused support it became please the outside organization first then focus on the client.

    Advice to ManagementAdvice

    Ethnic diversity of management is necessary. Include a training succession program allowing more employees an opportunity to move up in management.

    Recommends
  10.  

    Meaningful work for low pay and little public recognition.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alameda County Social Services

    Pros

    If you wish your community were a more caring place, then this is an opportunity to create the change you wish to see. This program provides funding and administration for personal in-home assistance to disabled people, enabling them to live in their own homes rather than institutions. In-home support assistants make a positive genuine difference in people's lives, and they receive heartfelt gratitude daily for their services. Training is available to develop caregiving skills. Full health benefits are available for half-time workers. You have control over your own schedule. You can choose your own clients. There is plenty of work available.

    Cons

    The pay is low. Program administation is understaffed and can be slow to respond to and correct administrative errors, including pay and benefits problems.

  11. 1 person found this helpful  

    Depends...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Child Welfare Worker II
    Current Employee - Child Welfare Worker II

    I have been working at Alameda County Social Services full-time (more than a year)

    Pros

    Opportunities for growth and advancement once you've put in a few years, reasonable caseloads compared to other counties, clinical supervision provided (you have to pay upfront but get reimbursed), comprehensive training when hired.

    Cons

    Some supervisors continue to be of the "old school" mindset and are not up on current best and promising practices and new research. The Oakland office is extremely dismal and run down. The Hayward office, while newer is in a part of town with little around or within walking distance. Even though the work is extremely emotionally draining, the standard health plan (kaiser) does not offer ongoing, weekly therapy.

    Recommends
    Neutral Outlook

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