Alamo Rent A Car Reviews

Updated May 19, 2015
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3.2
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Recommend to a friend
Approve of CEO
Alamo Rent A Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
8 Ratings

26 Employee Reviews

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  1. Very straight forward

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Alamo Rent A Car

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice employees to work with and be around.

    Cons

    Gets really busy at times.


  2. Decent company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alamo Rent A Car

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent Hours, Decent pay, great benefits

    Cons

    Shifts based on seniority, very little time for a life outside work.


  3. Not the best but not the worst either.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rental Agent in Portland, OR
    Current Employee - Rental Agent in Portland, OR

    I have been working at Alamo Rent A Car full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The thing I love about here are most definitely the type of people they hire, fun loving and out going. Awesome benefits but not so great base pay. There are chances for fantastic incentives as long as you work hard.

    Cons

    There are many types of managers here and it can become a bit stressful. It's hard working conditions ing some locations so be aware of that.

    Advice to Management

    Really listen to your employees.


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  5. Rental Sales Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alamo Rent A Car

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Insurance benefit; full time. Commission.

    Cons

    Low hourly, no raise from.day 1. High pressure for you to make yield. Always short staff so you get burned out renting 40contracts per day...its a grind. Cheap rates to bring in customers where as an agent you need to sell sell sell...

    Advice to Management

    Raise the hard working agents..get more agents.


  6. Former Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rental Agent in Detroit, MI
    Former Employee - Rental Agent in Detroit, MI

    I worked at Alamo Rent A Car full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This is such a great company to work for. I find working in the smaller locations is better than working in a larger location, due to the fact you can actually get a chance to talk to the customer you're helping and get to know what their needs are and what they're looking for in renting a car. It's an upbeat, fast paced environment that really takes a lot of sales skills and multitasking skills and the understanding of some pretty old (1980's) technology. The managers I've worked for have (for the most part) been some of the nicest, most outstanding people I've had the pleasure of knowing and they're always willing to help you when you need help. Since this company is linked with Enterprise and National Car Rental, you get to share the fleet with the other two brands and can always ask for help from the other employees as well.

    Cons

    Most of the time we were always short on people at the counter, (usually only 2 working) so when the lines got long we didn't have enough people to get through the entire line in a timely manner. We would constantly be out of different vehicle sizes and customers would come in and scream at us about it, when we have nothing to do with the cars. It's basically sales based job, and if you don't meet the sales quota each month you're subject to demotion, which is extremely terrifying when you're not great at sales. Some managers will push you (and the customers) way too hard to sell things to people that they don't want, which makes the customer upset with not only the manager, but the counter agent that is working. (If they don't want to buy it, don't force them to). There's really no way of growing within the company unless you have a bachelors degree. There were times as well where it's difficult to get ahold of a manager on duty to help solve customer issues or problems. There was also forced overtime that you couldn't say no to unless you wanted to be fired, so you'll end up working 70 hours a week (granted that's with overtime pay), but having to work until midnight when you have to be back in at 6 am just isn't an ideal working situation.

    Advice to Management

    Listen more closely to your employees needs and if they aren't making their sales quotas for the month, don't be so hard on them. The forced overtime is something that really should go away, because there should always be enough rental agents on duty to be able to cover the counter so the person who is supposed to leave can go home and prepare for the next working day.


  7. It's a job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Orlando, FL
    Current Employee - Customer Service in Orlando, FL

    I have been working at Alamo Rent A Car full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Permanent shifts. A lot of opportunities for overtime, commission

    Cons

    Management could be better, Commission for hard sells could be better, overnight management can improve.


  8. Meet people from around the world.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alamo Rent A Car full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It is a great learning experience. Lots of international travelers. Friendly co-workers. Management is huge on customers service. So you'll be OK as long as those scores stay up.

    Cons

    Alamo has people that have been there 20+ years, That have no room for advancement. regardless of how much they know. Employees have to train Enterprise managers, while taking orders from them . Pay at minimum wage with a quarter raise yearly.


  9. Insensitive group of managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Alamo Rent A Car

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The benefits are ok.When it comes to managers speaking on your behalf to get things moving. Nothing gets done.It's horrible going to a job where you don't feel appreciated. Since Enterprise Gained Ownership We have been a sunken ship for some time. The moral Down.

    Cons

    WORKING IN THE HEAT NO FANS TO CIRCULATE. NO ENTHUSIASM

    Advice to Management

    Have a bit more compassion for your employees. Have a listening ear and be willing to move on our concerns. Where is Undercover Boss when you need him.


  10. Get whatever you need to get out of it and then run!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Car Rental Agent
    Current Employee - Car Rental Agent

    I have been working at Alamo Rent A Car full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working at Alamo, you work with a lot of good people...some of the best people I have met in my life. Also, the hourly wage is laughable but the commission can be really good during the busy seasons.

    Cons

    Management is horrible!! Supervisors are too busy sending emails back and forth all day to deal with customers or supporting their employees. If you want to move up in the company, be prepared to kiss a whole lot of butt your entire career. Management always takes the customer's side before their own employees.

    Advice to Management

    Value your employees more!! We can be your best asset or your worst enemy.


  11. Challenging yet rewarding

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alamo Rent A Car

    Pros

    Commission structure and consistent positive reinforcement makes working hard with peers as well as management fun and rewarding

    Cons

    Personally had a difficult time at times with the hypocrisy of the mantra sell with integrity sure to some of the coached sales tactics

    Advice to Management

    Reward service equally with sales and do not reward shifty and dishonest sales tactics



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