Alaska Airlines
3.4 of 5 73 reviews
www.alaskaair.com Seattle, WA 5000+ Employees

Alaska Airlines Reviews

Updated Jul 8, 2014
Alaska Airlines – US – “A Flight Departing from Honolulu”

All Employees Current Employees Only

3.4 73 reviews

                             

87% Approve of the CEO

Alaska Airlines President & CEO Bradley D. Tilden

Bradley D. Tilden

(31 ratings)

75% of employees recommend this company to a friend
73 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Free flight benefits on Alaska and Horizon as well as big discount on other airlines"
    in 12 reviews
  • "I love the Travel Benefits of this job, the other flight attendants that I fly with, and all the exciting towns we go"
    in 7 reviews
Cons:
  • "The pay is low compared to other like type jobs"
    in 6 reviews
  • "Poor pay and horrible schedules all based on seniority"
    in 3 reviews
  • Show more review highlights

Reviews

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    1 person found this helpful  

    Working for Alaska Airlines is "North of Expected"

    Supervisor (Current Employee)

    Pros-The "Alaska Spirit" and friendly work environment
    -Ancillary training and career development programs
    -Travel Benefits
    -Performance-Based Incentives

    Cons-Knowledge Management -- company could do more to harness the "tribal knowledge" of its employees.
    -Odd working hours for frontline employees
    -Career development incentives for union employees

    Advice to Senior ManagementNever forget what the airline means to Alaskans. It is more than just transporting people from place to place. For Alaskans, this airline is an essential link in the supply chain, and they often rely on its cargo operations for transporting basic necessities to and from remote villages. Although it is primarily a passenger airline, senior leaders must not forget the crucial role its Cargo Operations department plays.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Over the top, family-knit tight, team environment.

    Customer Service Representative (Former Employee)
    San Jose, CA

    ProsEmployee's really do care about the customers and definitely travel experience is wonderful. The friendships turn into close family protective committed unity. The bond of love for work and family carries the work load pass the above and beyond mark. Truly the foundation of Alaska Airline holds true today! Caring, Customer Service, and Loyalty that's Alaska.

    ConsThe stress of the airline business is the reality at Alaska as well.
    Pilot strikes cause delays or cancelation and that makes the public
    very stressful to work with, which robs the whole travel experience
    awful.

    Advice to Senior ManagementContinue to acknowledge the efforts and hard work the employees do. Add bonus's and incentives to help compensate to harshness of the stress the public puts on the employees.
    Give back upgrade decision making to employees to customers to bring back repeat business. It's the little things that count!!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Great company with outstanding values

    CSA (Current Employee)
    Anchorage, AK

    ProsAmazing benefits and people to work with

    ConsPoor pay and horrible schedules all based on seniority

    Advice to Senior ManagementTake care of your new hires as they burn out easily due to the worst schedules and most difficult times.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Nice family-oriented workplace

    Architect (Current Employee)
    Seattle, WA

    ProsNot a highly stressful culture, good peers (for the most part) and flight perks are handy.

    ConsNot very visionary leadership, obsessed so much with the operation that there is no room to be a great airline.

    Advice to Senior ManagementShow some vision in where you want the airline to go in the next 5-7 years, don't continually repeat the same 'focus on doing what we do well' message.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Ramp Service agent

    Ramp Service Agent (Former Employee)
    Fairbanks, AK

    ProsFree flight benefits. Medical benefits.

    Conshigh stress and low pay.

    No, I would not recommend this company to a friend

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    Great company that immerses you within the airline industry!

    Anonymous Employee (Current Employee)

    ProsThe internship really exposes you to all the aspects of how an airline company is run on a daily basis.

    ConsDown time when managers are overly busy.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Intern Airport Services

    Intern for Airport Services (Former Employee)
    Seattle, WA

    ProsGreat culture and coworkers. You can fly for free anywhere that Alaska flies. Alaska is a very open a forward thinking company. The take care of their employees and most of the current employees love to work for the,m

    ConsSeattle weather is not the best. Also the salaries are not that good. However, the benefits are very good. Your flight benefits apply to you immediate family and parents. they can call fly for free

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Family Orientied Company

    Flight Attendant (Current Employee)
    Anchorage, AK

    ProsWork with great people. Great culture and values.

    ConsBeing a flight attendant you're away most of the time from home

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Great Company

    Management (Former Employee)
    Phoenix, AZ

    ProsGreat company with an workforce that is committed to its mission.

    ConsThe pay is low compared to other like type jobs.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Great company, great people

    Reservations Agent (Former Employee)
    Phoenix, AZ

    Pros-Flight benefits
    -Best pay in the industry

    Cons-Hard to get seniority. Most of the employees have been there 10+ years and they have little turn over and very few new hires.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Alaska Airlines reviews and ratings — including employee satisfaction and approval rating for Alaska Airlines CEO Bradley D. Tilden. All 73 reviews posted anonymously by Alaska Airlines employees.