Alaska Airlines Reviews

Updated July 16, 2015
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3.6
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Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
59 Ratings

Pros
  • The flight benefits was the best part of the job (in 14 reviews)

  • Senior leadership is very visible and the company cares what employees think and looks for ways to constantly improve the work/life balance (in 6 reviews)

Cons
  • Very odd shift work and starting pay is low (in 6 reviews)

  • Poor pay and horrible schedules all based on seniority (in 3 reviews)

More Pros and Cons

119 Employee Reviews

Sort: Popular Rating Date
  1. Stores Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Stock Clerk in East Palo Alto, CA
    Current Employee - Lead Stock Clerk in East Palo Alto, CA

    I have been working at Alaska Airlines (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Place to work good benifits

    Cons

    No room for Promotion in the Department I work

    Advice to Management

    Keep up the good work


  2. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Agent in Seattle, WA
    Former Employee - Reservation Agent in Seattle, WA

    I worked at Alaska Airlines (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Alaska is a great company to work for. They appreciate their employees and treat them pretty well. The travel benefits were great when the flights weren't full.

    Cons

    I hates paying for Union dues when I did not want to be in the Union. Employees didn't have a choice, they were forced to be in the union and pay these hefty dues every month.


  3. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great co-workers, innovative company, truly wants the best customer service

    Cons

    The pay is a big con, some positions pay way under what should be given

    Advice to Management

    Understand that it takes a lot for customer service agents to deal with so refer back to the "cons" section


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Manager

    Current Employee - Manager in SeaTac, WA
    Current Employee - Manager in SeaTac, WA

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Great benefits, proud brand, company executives truly want to make company a great place to work. Conservative approach to financial management allowed the company to survive many downturns and thrive today.

    Cons

    Too little support for back office technology. Corporate manager-level positions are expected to do administrative clerical work as many clerical positions have been eliminated over the past 15 years. Little attention to documenting tribal knowledge when long time employees leave.

    Advice to Management

    Be cautious of burning out your employees all in the name of "high performance culture."


  6. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst II in Seattle, WA
    Current Employee - Financial Analyst II in Seattle, WA

    I have been working at Alaska Airlines full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best culture out there. Supportive family like environment with tons of opportunity to advance.

    Cons

    Pay is about 20% below market rates

    Advice to Management

    Talk to HR. This is a great place to work but I would like to see higher caliber people accept jobs.


  7. Great Benefits, Still Listen To Employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Los Angeles, CA
    Former Employee - Flight Attendant in Los Angeles, CA

    I worked at Alaska Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent flight & travel industry benefits; management open & approachable to union employees

    Cons

    Low wages, volatile industry, job insecurity

    Advice to Management

    Keep your cool with paranoid troublemakers


  8. Helpful (1)

    Software Developer - Great company and great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in SeaTac, WA
    Current Employee - Software Development Engineer in SeaTac, WA

    I have been working at Alaska Airlines full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very flexible work environment Lots of very dedicated, hard-working people. Smart management making good decisions. Lots of change for the better driving improvements in technology and infrastructure.

    Cons

    Some legacy technology is slow to change, patience is required. Too many random tools for dev and test work.

    Advice to Management

    Keep driving the changes in infrastructure and technology. Set the bar higher for developer roles.


  9. Flight attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Alaska Airlines part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Kinda tough job but really fun

    Cons

    Flight benefits, fun to go to different places and see different people

    Advice to Management

    it is hard to work in stressful environment, long hours nights


  10. Customer service agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service

    I worked at Alaska Airlines (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Latitude to make decisions in the best interest of the customer.

    Cons

    Training doesn't always match what the front line encounters.


  11. Reservations Sales Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Agent in Boise, ID
    Former Employee - Reservation Agent in Boise, ID

    I worked at Alaska Airlines (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was a great place to work and I loved it for thirteen years. Great benefits, bonuses, and family caring with their employees.

    Cons

    There is not anything I could complain about them. They won the Freddy Award at least 6 yrs in a row.

    Advice to Management

    Keep up the great work, it's what made Alaska the best!



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