Alaska Airlines Reviews

Updated August 31, 2015
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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
21 Ratings

Pros
  • The flight benefits was the best part of the job (in 14 reviews)

  • Senior leadership is very visible and the company cares what employees think and looks for ways to constantly improve the work/life balance (in 6 reviews)

Cons
  • Very odd shift work and starting pay is low (in 6 reviews)

  • Poor pay and horrible schedules all based on seniority (in 3 reviews)

More Pros and Cons

45 Employee Reviews

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  1. Helpful (2)

    Would do the job forever if I wasn't going broke doing it.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Seattle, WA
    Current Employee - Customer Service Agent in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    Everyone is very positive and friendly. It can be a tough job during peak travel times but the employees keep the mood positive. Alaska Air is truly a family organization.

    Cons

    The pay for my particular job is too low. We (CSA's) are the face of the company and should be compensated a little better.

    Advice to Management

    Raise the pay of the Customer Service Agents. They are where the rubber meets the road and are under compensated. The flight benefits are great but they alone are not reason to stay in this position. Other positions within Alaska get the same benefits and much less headache than dealing with passengers who complain to you about something that is out of your control.


  2. Alaska Airlines is a great company to work for!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Decline to State in Los Angeles, CA
    Current Employee - Decline to State in Los Angeles, CA
    Recommends

    Pros

    There is a ton of oppurtunity for growth/ upward mobility, if you choose to make Alaska Airlines a career. We have awesome bonuses , share profiting, and flight benefits. If you ever want to try a new job Alaska encourges you to go for it! If you don't like it, then you have three months to return to your previous position. You also get to meet a lot of different people, depending on what department you work in. Alaska is all about promoting from within the company and they love deidicated and passionate people who really want to be here.

    Cons

    Raises can be hard to come by if you are in a management position. Contracted positions get raises automatically. Also, if you are in a contracted position you are under a union which makes the incompetent, lazy people impossible to fire. Bill Ayer, the CEO loves to send e-mails about the financial position that the company is in to scare people into thinking that they are going to lose their jobs.

    Advice to Management

    Good Job!


  3. Helpful (3)

    The Eskimo Weeps.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in SeaTac, WA
    Current Employee - Management in SeaTac, WA

    Pros

    Alaska promotes a real family atmosphere, but it's more preach than practice sometimes. If you happen to work for a decent manager, you can take advantage of flexible schedules, commuter benefits and telecommuting. They offer a very generous PTO program for management. This is all at the discretion of your manager.

    Cons

    Alaska has done a lot of hiring from the outside lately. It's become a reitrement home for people from other loser airlines, and that fosters bad feelings from employees trying to get promoted. Alaska also seems to think that anyone in a position of leadership is automatically a good employee, which is not the case.

    Advice to Management

    Start hiring qualified people from within the company. They exist and know the culture and dynamic of the company better than anyone from the outside.


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  5. Helpful (2)

    Great airline for a flight attendant career.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Seattle, WA
    Former Employee - Flight Attendant in Seattle, WA
    Recommends

    Pros

    Small but distinguished airline, no international travel except Mexico

    Cons

    The service cutbacks, passengers expect in-flight entertainment. The passengers flying Alaska expect a lot more but the airline is run more like a shuttle service.

    Advice to Management

    Streamline the inflight service, cleaner planes


  6. Great training opportunties available

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Passenger Services in Seattle, WA
    Former Employee - Passenger Services in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    Interacting with passengers, the fantastic co workers and the opportunity to work at any of the stations. I also appreciated the non rev travel opportunities. Although there are not that many destinations - they are fantastic for travel on your days off. I thought the training and customer service skills aquired were beneficial. The information I learned in this training was beneficial for future jobs.

    Cons

    The variable schedules were difficult to adjust to- I really felt that it was almost pure luck with what kind of shift you'd receive. (Luckily, they permit shift switching and picking up extra shifts). I didn't really have any bad experiences with this company though.

    Advice to Management

    To distinguish yourself from other airlines, I belive that you need to empower your employees to make a difference when a passenger is having a bad day (when flights are cancelled etc). Alot of the time, it felt like hands were tied.


  7. Good company.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    Culture, benefits, people, brand, network, agility to respond to competitors, smart management team.

    Cons

    IT, IT, IT. HR, HR, HR. Salaries among management are lower than industry average, but performance based pay makes up for it.

    Advice to Management

    No when to stop cutting.


  8. Helpful (1)

    Alaska Airlines - a great company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends

    Pros

    Innovative company, challenging work, great brand, wonderful customer service culture, higher than normal vacation allotments, flight benefits

    Cons

    Salaries low for web jobs compared to other companies in the Seattle area..

    Advice to Management

    Costs are critical but avoid cutting too deep.


  9. Helpful (1)

    A great place

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    Great benefits and a great corporate culture. People here love the industry and love the company, and there are great benefits as well.

    Cons

    Below average compensation. Could be making much more in a different industry. Alaska (and I would assume most airlines) are cheap when it comes to compensation.


  10. Helpful (2)

    Good environment, excellent perks

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Service Agent in Anchorage, AK
    Former Employee - Ramp Service Agent in Anchorage, AK
    Recommends
    Approves of CEO

    Pros

    Free travel, great job while I was in school, down to earth employees, often times it was fun to work.

    Cons

    The positions I was in was unionized so the higher seniority people could sometimes be lazy and you had to make up for the slack. All while they get paid a lot more than you for doing the same job.

    Advice to Management

    No personal feel to any management feedback or job reviews.


  11. Highly technical job, Complex environment and great people to work with and had an excellent team.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Network Operations in Seattle, WA
    Former Employee - Manager Network Operations in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    For technical people, you will have an opportunity to work on complex technical environment and multiple third party companies that makes the job very interesting. Always plenty to do.

    Cons

    Project priorities weren't defined, and very lean IT environment based on work and what you had to support.

    Advice to Management

    Clearly define priorities to execute on what will make the greatest impact to Alaska Air



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