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All Covered Reviews

Updated August 4, 2014
Updated August 4, 2014
48 Reviews

2.2
48 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Todd Croteau
24 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I dont think I can think of any pros for this company. It is close to my home? Free Coffee

    Cons

    bad management, no standard operating procedure, no answers from management, have to pick up the slack for other team members, under staffed

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good company in a challenging industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Services Consultant
    Former Employee - IT Services Consultant

    Pros

    Work with the latest business IT technology. The company is focused on offering a comprehensive suite of IT products for their customers.

    Cons

    Parent company is still focused on the document imaging space, selling IT Services as an add-on product. Very difficult to get the attention of most copier sales staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Worst employer on the planet - Victimizes their clientelle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer  in  Los Angeles, CA
    Former Employee - Systems Engineer in Los Angeles, CA

    Pros

    None whatsoever. Although this would be a perfect place of employment for a sadomasochist.

    Cons

    They will rob any person blind if they think they can make a buck. They'll do this at the expense of their employees. The CEO had us all in a meeting and he told the entire group that "he can convince anyone to give him more money". Watching him talk was like Alex in Clockwork Orange getting his therapy.

    Advice to ManagementAdvice

    My advice to the management is to go burn in hell. Ever single one of you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    A nice place to visit, but don't plan on staying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Engineer  in  Los Angeles, CA
    Former Employee - Senior Systems Engineer in Los Angeles, CA

    Pros

    I was at the company for over 5 years and found it to be a great learning environment. The field engineers in my region were great to work with and could be counted upon to help at any time, with any problem.

    Cons

    Training is not valued by senior management, it was talked about constantly, but it never appeared.
    Competitive pay is not there - look at the attrition numbers - people don't quit to make less money.
    Working weekends and afterhours to resolve issues is normal.
    Project work: the client gets billed at a premium rate for weekends and the engineer is lucky to get comp time.

    Advice to ManagementAdvice

    Don't promote someone just because he is the last overworked engineer in a market and you're afraid he'll quit. You don't end up with a senior level engineer, you just end up with someone with senior level bitterness. Bite the bullet and hire people.

    Cut the copier salesmen out of the decision loop, they're worthless.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    unachievable goals and capacity management failure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer  in  Denver, CO
    Current Employee - Engineer in Denver, CO

    Pros

    employees do the best with what they have. often times work late hours and weekends due to workload and then criticized because of it even though salary.

    Cons

    too many to list without attachments. there is often so much talking but with nothing actually said. instructions constantly contradicted within the same paragraph. I didn't know "x" was happening but I told "Joe" that he should have been working on "x" as I told him.

    Advice to ManagementAdvice

    Take a trip out of your home offices and visit the actual markets and sit with the employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director Level and Above  in  Washington, DC
    Former Employee - Director Level and Above in Washington, DC

    Pros

    Direct deposit was timely - some very good people still employed

    Cons

    Senior management has no idea how to manage a professional services company.

    Advice to ManagementAdvice

    It's too late at this point to fix what's broken as to many clients and solid staff have departed

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Customer service should be so much better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The teams of field engineers are great. The field teams are the touch point for the customers and they will do their level best to make them happy.

    Cons

    The company is not one company regardless of what it portrays. It has always been in regions and these are setup to compete against themselves. This creates internal rivalry based on how much extra money a region managed to squeeze out of its clients. The push for extra revenue pushes field teams to find more ways of getting extra money from clients. This is unhealthy and a caustic work ethic but one which senior management appear to consider a viable way to earn income at the cost of losing the client base. Worst still is the time you do have a lot of extra income from these projects the senior management expect you go out and do it again even better the following month. As said by another reviewer the senior management appears to only be focused on the bottom line and not the staff or clients. Other issues are found in some of the solution analysts or project managers who can be a challenge because they appear to look down on the field teams as lower life forms. This can also be highlighted in the regions which all do their own thing their own way but each saying this is the All Covered way. Thus cross region collaboration can cause internal friction because expectations on both sides are not met with the result that the client’s suffer. As a field engineer who area a road warrior and if your client service agent is in a different state you can get unrealistic requests which include changes requiring you to drive 40 miles in rush-hour traffic in 20 minutes. Those that tried to make a difference are soon gone.

    Advice to ManagementAdvice

    It has been clear that some of the senior executives are passionate about the company. Yet there are others who see the company as a group of competitive entities who have to better the others. This is not healthy and places those in the field dealing with clients in an unviable position of being both sales and technical support in a process which opposes the desire to help and keep a client happy. Listen to your team in the field and not those playing games with bottom line figures.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Not What I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  Boston, MA
    Current Employee - Senior Consultant in Boston, MA

    Pros

    Fast Paced environment, Great people, lot of different environments

    Cons

    No training, lack of communication from management. Lack of Standards and Practices.

    Advice to ManagementAdvice

    Listen top your clients and staff. That will help the company grow

  10. 3 people found this helpful  

    System Engineer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The only positive thing is their checks cashed. Great place to learn remote support, if you can learn on the fly with super high escalation expectations.

    Cons

    Bad leadership and poor customer awareness. Work place has poor conditions. They never back fill positions leaving more over head for others to pick up.

    Advice to ManagementAdvice

    Take better care of your employees needs

  11. 3 people found this helpful  

    Clueless management only listens to itself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There were some folks who were really trying hard, but unable to overcome the limitations of the organization.

    Cons

    All Covered bought the company I worked for, and in 24 months went from $5million to $1.5 million, losing most customers and employees along the way. Management seems to be B-school types who have never actually run a company, provided customer service, or actually done any IT work. Heavy bureaucracy. Ordering/purchasing was usually wrong and very slow, even in a crisis. Customers heavily virtualized would get engineers assigned who had never touched virtualization. Jobs that should take 4 hours were allocated 1 hour. Larger more complex customers were treated like Mom & Pop office.

    Advice to ManagementAdvice

    Listen to the people in the field and to your customers. Understand that projects can turn into revenue streams if handled correctly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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