Alliance Data

  www.alliancedata.com
  www.alliancedata.com

Alliance Data Reviews

Updated December 22, 2014
Updated December 22, 2014
136 Reviews
3.3
136 Reviews
Rating Trends

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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
82 Ratings

Review Highlights

Pros
  • Upper management really promoted community and work/life balance (in 17 reviews)

  • Good benefits, including very nice on site fitness center (in 8 reviews)


Cons
  • Unreasonable work load, poor work/life balance, heavy favoritism by all of management (in 7 reviews)

  • Difficult to move up in the company from the call center even with a college degree (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company, immature leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alliance Data full-time

    Pros

    Great benefits, people who honestly care about you and friends who want to help

    Cons

    A lot of politics going on. Because of company growth, they don't have a choice but to promote rapidly. This causes employees to be frustrated when they are placed under incompetent leaders or managers.

    Advice to ManagementAdvice

    Company should do a better job of training leaders before assigning them to individuals. Overall, not a bad company to work for.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Senior Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data full-time (more than an year)

    Pros

    Great benefits/Salary; coming from a bigger corporation I was surprised at how well ADS acknowledges their employees. The culture tries to be positive and you feel like you're in control of your career.

    Cons

    Things have have changed for the better but for a while there was a period of swift changes in management that no one saw coming. Some of the strategic decisions seemed questionable but now leaders are trying to right the ship.

    Sick days and vacation days are lumped into one allocation.

    Growing pains of hyper growth but in the long run will be good.

    Advice to ManagementAdvice

    Need a more sensible strategic vision. Way too many changes organization wise but it's two fold as it's expanding and change is required with growth. Need to explain what's really going on to associates.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Solid, but not exceptional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern in Columbus, OH
    Former Employee - Summer Intern in Columbus, OH

    I worked at Alliance Data as an intern (less than an year)

    Pros

    -They care so much about their employees
    -Generally good work life balance

    Cons

    - Big hierarchy to go through if you want to make change
    - They do a great job with customers data, but need a lot of work with data about themselves as a company

    Advice to ManagementAdvice

    Focus more on data about the company, and take on less clients by focusing more on quality than quantity.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Not bad but not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Westerville, OH
    Former Employee - Customer Service Representative in Westerville, OH

    I worked at Alliance Data full-time (less than an year)

    Pros

    Great benefits
    people are nice
    training classes are amazing

    Cons

    not flexible
    if one minute late back from lunch its an occurrence
    very boring job

    Doesn't Recommend
    Negative Outlook
  6.  

    Good company with unusual culture at times and okay management locally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Columbus, OH
    Current Employee - Senior Project Manager in Columbus, OH

    I have been working at Alliance Data full-time (more than an year)

    Pros

    Compensation is excellent, stress levels average to low, casual dress code, friendly staff, generous benefits and approachable leadership.

    Cons

    The focus is solely on sales and it seems management is blind to other growing pains that exist, unusual culture around being in a family versus a company that causes non-performers to not be dealt with. Immediate management is not engaged and doesn't seem to care about you as a person and seems afraid to address employee concerns. Culture loves to talk and form committees to tackle problems. Leaves some employees to wonder what middle management does. Spending of company money at times contradicts messaging. Middle management communication is lacking and at times it's confusing why certain things are done because no one is talking about it because it's a tough conversation. Outsiders aren't asked for perspective, but fit in the mold.

    Advice to ManagementAdvice

    While sales are important to growth, other areas are being ignored. As the company gets larger, multiple external and internal issues will continue to emerge that need to be addressed. Actions must be consistent with messaging. If the environment is expense challenged, make sure your spending is aligned because it confuses employees as to what is going on.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Horrible work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resolution Specialist in Lenexa, KS
    Current Employee - Resolution Specialist in Lenexa, KS

    I have been working at Alliance Data

    Pros

    Pays well for a call center. Offers free coffee.

    Cons

    Doesn't care about scheduling. Will start everyone on a 3 to 1130 pm shift and make you wait several months if not years to get it changed. Constant phone calls and it goes against your adherence if you miss your breaks. Would not reccommend to a friend. Not much of opportunity for advancement.

    Advice to ManagementAdvice

    Care more about the employees in terms of scheduling.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Cust care advocate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data

    Pros

    Good hours, steady work, great cafeteria, you get your own desk

    Cons

    Management very strict and not consistent with daily operations. Always looking for ways to write employees up for termination, Don't feel secure with this job as people are fired almost daily.(revolving door company) Don't quit your current job for this one, as you might not have it very long.

    Advice to ManagementAdvice

    Try coaching and help reps to improve. Intimidating employees with write-ups is not a good environment. Every sup should be following the same procedures not every on his or her own. Some coach, some fire you. Give employees the choice to bid on different teams and supervisors. All supervisors do not treat employees equally.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great People to work with, but Middle Management needs more experience.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alliance Data full-time

    Pros

    Nice People, good location, flexible hours, remote computing capabilities, onsite gym, challenging work, great employee moral building perks.

    Cons

    Work life balance is not very good for various departments/groups. Multiple Lines of business drive a lot of the work.

    Advice to ManagementAdvice

    Learn to say no and do a better job of managing work or hire more people.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Amazing company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Westminster, CO
    Current Employee - Customer Service Representative in Westminster, CO

    I have been working at Alliance Data full-time (more than an year)

    Pros

    Alliance offers many different benefits, my personal favorite is tuition reimbursement and bonuses. Alliance also offers opportunities to move up in the company!

    Cons

    For me personally. Nothing really is a big issue... just if you are not a sales kind of person. Then customer care would not be the job.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great Company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Plano, TX
    Current Employee - Systems Analyst in Plano, TX

    I have been working at Alliance Data full-time (more than an year)

    Pros

    Great work environment. Company will send your for training

    Cons

    Do Not see any Cons.

    Advice to ManagementAdvice

    Keep up the good job

    Recommends
    Positive Outlook

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