Alliance Data Reviews

Updated July 27, 2015
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3.3
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Approve of CEO
Alliance Data President & CEO Ed Heffernan
Ed Heffernan
109 Ratings

Pros
  • Most jobs give you the resources to perform your job to the best of your abilities and demonstrate willingness to promote a positive work-life balance (in 17 reviews)

  • Good benefits, including very nice on site fitness center (in 8 reviews)

Cons
  • Work life balance is not very good for various departments/groups (in 7 reviews)

  • They appear to be working on fixing the problems as quickly as possible and the whole issue feels like the company is new to the call center business (in 5 reviews)

More Pros and Cons

187 Employee Reviews

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  1. Global Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work life balance, great pay, good benefits, good vacation, monthly incentive.

    Cons

    Normal business politics as you move up

    Advice to Management

    Hire based on experience not who you know


  2. Acctounting retail card services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Columbus, OH
    Current Employee - Accountant in Columbus, OH

    I have been working at Alliance Data full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good work life balance. Great culture. Management gives useful feedback and upper management is also generally good. Pay and benefits are competitive.

    Cons

    Competitive work environment can create tension between employees. Department meetings sometimes last longer than necessary.

    Advice to Management

    Be careful hiring too many relatives and friends of existing employees. Bonuses for the top employees in each respective department could help retain top talent.


  3. Cobrand Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cobrand Specialist in Columbus, OH
    Current Employee - Cobrand Specialist in Columbus, OH

    I have been working at Alliance Data full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Relaxed atmosphere, great benefits, good pay, good growth and development.

    Cons

    Micromanaged, lack of flexibility with schedule.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Finally found a career worthy company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westminster, CO
    Current Employee - Anonymous Employee in Westminster, CO

    I have been working at Alliance Data full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    After submitting application, it only took about one week before I had a confirmed start date. First day day training was engaging and helpful, and was supplemented incredibly well by the first month of paid training. Now that I have been with the company for just under a year now I have seen some amazing things that I have never seen in a company I'll keep it as brief as possible. Since my start with the company I have seen that the work I put in is not only rewarded with more responsibility, and possibilities, but also, acknowledgment from my direct supervisor and peers about a job well done. The culture at Alliance Data truly inspires my absolute best work. I also had a bout with cancer that lasted some time when my schedule had to be adjusted in quick and sometimes unpredictable ways. The company worked with my schedule, but more importantly they encouraged me and reminded me how excellent an employee I was to have, and how much they couldn't wait to have me back @ 100%. Warmed my heart.

    Cons

    The only con is not with the company. The only con that I can really present is this; the attitude of some of your fellow co-workers can be particularly negative at times. Although not insurmountable, it can present a challenge to staying positive. Not to worry! The negatrons work their way out, allowing the optimist primes to do some real good.

    Advice to Management

    KEEP IT UP!!


  6. Customer Care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The pay is good, company does a lot for the community

    Cons

    Management is the easiest to get along with

    Advice to Management

    Take suggestions from your people could help you In the long run


  7. Helpful (1)

    Great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data full-time

    Pros

    Exceptional vision and growth potential. Very kind to employees and giving to the community. The people are all very friendly.

    Cons

    Nothing but good things to say about the company, the environment and the people. It's a great place to be!


  8. Paid the bill. Hard to advance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Whitehall, OH
    Current Employee - Customer Care Specialist in Whitehall, OH

    I have been working at Alliance Data full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Yearly bonus in November great benefits the pay is decent. Upper management pretty cool

    Cons

    Environment can be unprofessional sometime. Forced into a new role with no training


  9. Growth and potential in some areas

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH

    I worked at Alliance Data full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    ADS is a growing company and affords opportunity in many areas. The benefits are really good, the pay scale is great, and the company seems to care about the employees. Many people seem to be very happy working there, but it really depends on where you are in the company.

    Cons

    The biggest con is the number of lifers here who have been drinking the Kool-Aid for years. Depending on your area, you have to rely on these cliquey people to get things done, as they hoard knowledge and refuse to document it. New ideas are met with suspicion or outright hostility. Good luck getting anything completed if you upset the old guard. The technology is outdated, and people here print everything, It's impossible to get anything done without physical meetings. Management considers newer technology a "security risk" even though anyone could walk out the door with sensitive information in his or her bag from the reams of it being printed. Managers are promoted because of tenure, not leadership skills, and they are woefully lacking in those. They make a big deal out of people working remotely, because they don't manage by outcomes. If you want to work with newer technology, in a collaborative and innovative environment, where you can drive your projects to completion, don't look here. Other areas may be better.

    Advice to Management

    Get a new CIO, listen to the ideas of the talented people you work so hard to recruit.


  10. Helpful (1)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing people, awesome culture, unique environment, great opportunities if you have good management, work life balance is a way of life not just words on a paper

    Cons

    Framework is still being established due to hyper growth. Lots of change and doing work that is a waste of time because something changes the next day.


  11. Helpful (1)

    customer care specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lenexa, KS
    Current Employee - Customer Care Specialist in Lenexa, KS

    I have been working at Alliance Data full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    customer satisfaction number one goal

    Cons

    seniority not acknowledged and selling of products



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