Alliance Data Reviews

Updated August 30, 2015
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3.4
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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
118 Ratings

Pros
  • Most jobs give you the resources to perform your job to the best of your abilities and demonstrate willingness to promote a positive work-life balance (in 17 reviews)

  • Good benefits, including very nice on site fitness center (in 8 reviews)

Cons
  • Work life balance is not very good for various departments/groups (in 7 reviews)

  • They appear to be working on fixing the problems as quickly as possible and the whole issue feels like the company is new to the call center business (in 5 reviews)

More Pros and Cons

203 Employee Reviews

Sort: Popular Rating Date
  1. Great Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Forecast Analytics in Canal Winchester, OH
    Current Employee - Manager, Forecast Analytics in Canal Winchester, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data (More than 10 years)

    Pros

    Focused balanced growth organization. Lives values in culture and actions. Eye to the future.

    Cons

    Can't think of many if any. Have seen the other grass and believe that ADS is greener.


  2. Administration

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent company, outstanding benefits, game changing executive leadership, perks, great coworkers, diversity & tremendous growth opportunities

    Cons

    Only cons I could say not enough cheap restaurants in area for lunch.


  3. Alliance Data Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Columbus, OH
    Former Employee - Customer Care Specialist in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment, multiple opportunities for promotions, company loves its employers, annual raise

    Cons

    Start off at a late shift in the call center


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Excellent, growing organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westminster, CO
    Current Employee - Anonymous Employee in Westminster, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Wonderful, growing company with plenty of opportunities for anyone interested. The culture is unique and the organization proves daily that it truly cares about its associates.

    Cons

    Nothing to report it share as a downside. I think this is one of the best places to work, period.

    Advice to Management

    Continue to listen to your associates and act on their feedback. You have a great leadership team in place. Keep your culture sound during this hyper growth.


  6. Customer Care Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Lenexa, KS
    Current Employee - Customer Care Specialist in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data (More than 10 years)

    Pros

    Salary and Benefits are excellent and competitive with other call centers. You probably wont find a better company to work for.

    Cons

    Overflow of calls from Customer Care can be tedious, but also repetitive conflict that can easily be resolved.

    Advice to Management

    Keep being supportive to your subordinates. This is a great company and management treats the bottom of the chain well.


  7. Great Workplace with lots of opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Alliance Data full-time (More than 3 years)

    Pros

    Better than average pay. Lots of opportunity to grow and move up within the company. Great upper management

    Cons

    Call Center Jobs are not for everyone and as a result turnover is big. (this is unfortunately true with most call centers).

    Advice to Management

    Rethink some of your leads. Some think they have more authority than they do and are very cocky, probably due to immaturity. I also see them messing around too much outside smoking and not doing their job


  8. Sr. Business Systerm Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business/Quality Analyst in Irving, TX
    Current Employee - Senior Business/Quality Analyst in Irving, TX

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Epsilon provides employees the opportunity to work on various accounts and platforms. The company is an avid supporter of numerous non profit organizations which is commendable.

    Cons

    Epsilon is an evolving company so there's not much negative to say, The work environment is a bit noisy with low wall cubicles but that can be cured with a headset.


  9. Customer Servce Rep II and Collections

    Former Employee - Dispute Representative in Jacksonville, NC
    Former Employee - Dispute Representative in Jacksonville, NC

    I worked at Alliance Data (More than a year)

    Pros

    Helping the customer with there acct and getting debt free.

    Cons

    Learning the job of collections

    Advice to Management

    Look for the right person to be on the phone all day 8 hours a day.


  10. Helpful (1)

    Very good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Columbus, OH
    Current Employee - Senior Consultant in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Smart people, very caring about their employees, the company has good leadership and has an encouraging growth track. Lots of potential for advancement.

    Cons

    The regulation in the industry can be cumbersome at times and, for me, living in Columbus isn't one of my top geographic destinations.

    Advice to Management

    Continue to do what you are doing, caring about your employees, putting the company on a growth track, and hiring very smart people around you.


  11. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time

    Pros

    Nice culture & nice people, flexible working style, work from home one day per week

    Cons

    Just okay salary with okay benefits. Want to get an excellent pay, go other places

    Advice to Management

    Good enough, higher salary will be even better



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