Alliance Data

www.alliancedata.com

Alliance Data Reviews

Updated January 28, 2015
Updated January 28, 2015
146 Reviews
3.4
146 Reviews
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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
89 Ratings

Review Highlights

Pros
  • Upper management really promoted community and work/life balance (in 17 reviews)

  • Good benefits, including very nice on site fitness center (in 8 reviews)


Cons
  • Unreasonable work load, poor work/life balance, heavy favoritism by all of management (in 7 reviews)

  • Difficult to move up in the company from the call center even with a college degree (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alliance Data as an intern (less than a year)

    Pros

    love it love it love it

    Cons

    hate it love it love it

    Advice to ManagementAdvice

    share your food

    Recommends
    Positive Outlook
  2.  

    A great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alliance Data

    Pros

    the pros of working there are the other employees, very friendly! The company values were great as well.

    Cons

    The cons of working there is it's a call center!!

    Advice to ManagementAdvice

    Advice to management is keep doing what you do.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Very Nice....Nice people....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections in Columbus, OH
    Former Employee - Collections in Columbus, OH

    I worked at Alliance Data

    Pros

    Very good benefits and they start on day 1.....flexible schedule...

    Cons

    Too many weekends for those with kids.....

    Advice to ManagementAdvice

    Allow your employees to have 2 consecutive days off more often..

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Moving up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Lead in Columbus, OH
    Current Employee - Operations Lead in Columbus, OH

    I have been working at Alliance Data full-time (more than a year)

    Pros

    Exceptional pay and benefits for entry level call center positions.
    Best work culture I've ever been a part of- genuinely feel valued and recognized by the company.
    Company is expanding rapidly and internal opportunities reflect this. I've had one in-line title promotion, stretch promotion "internship", and been promoted to a new position all within a year of my hire date.
    Lots of "extra-curricular" opportunities for involvement to those who seek it.
    Company genuinely cares about its associates and communities.

    Cons

    Fair share of growing pains. Computer infrastructure not advancing as quickly as company itself.
    Financial institution, so strategy changes are frequent and without warning.
    Lots of growth and promotion can result in new training new.
    While pay is competitive, the matrix to determine wage can result in two associates in the same role making different salaries based on the position they promoted in from.

    Advice to ManagementAdvice

    Gripes and moans about schedules and opportunity consistently come from young, unengaged associates. With so much company growth, there's also a large turnover rate on floor associates. Have recruiters raise the standard for new hires.
    While opportunity is outstanding, revise the pay matrix to factor for value to the company to prevent wage disparities.

    Recommends
    Positive Outlook
  6.  

    Not a great place for a temp

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Lead in Richardson, TX
    Former Employee - Help Desk Lead in Richardson, TX

    I worked at Alliance Data

    Pros

    Easy job , its just basic trouble shooting

    Cons

    They rarely really hire temps

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great place to work and grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections in Columbus, OH
    Current Employee - Collections in Columbus, OH

    I have been working at Alliance Data full-time (more than 5 years)

    Pros

    The pay is pretty well as long as you perform well. Great atmosphere and the people you work with are all very friendly.

    Cons

    Feel like you're just another pawn in the corporate system.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Pays well because of the type of work you're required to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resolution Specialist in Lenexa, KS
    Former Employee - Resolution Specialist in Lenexa, KS

    I worked at Alliance Data

    Pros

    The only pro is the pay. Above average for call center work.

    Cons

    Doesn't care about scheduling needs of employees. Will start you on a 3pm-1130pm shift and a year later still not want to change it. You also have to deal with rude and disrespectful customers on a daily basis. They pay so well because the type of work completely sucks.

    Advice to ManagementAdvice

    Work with employees scheduling needs more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good place to start if you are entering the workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Columbus, OH
    Current Employee - Customer Care Specialist in Columbus, OH

    I have been working at Alliance Data full-time (more than a year)

    Pros

    Alliance Data is a welcoming company. The facility has a community culture that is very encouraging through peer mentoring, coaching, and frequent training. They do try their very best to take care of their employees and constantly encourage them to grow with the company. This is done by having access to their training portal 100's of training courses, as well as, a large selection of electronic books on skill development.

    Let's not forget to mention that the benefits offered there is stellar. You get health benefits which the price can be cut in half if you participate in their health program. You get numerous discounts from Apple and other companies. I can make a list that goes on and on.

    Cons

    Despite its perks, Alliance does have its issues, especially at the call center level.

    Their current way of evaluating an associate's performance on the phone relies too heavily on the customer's bias. For instances, a customer gets a survey and is asked about their OVERALL experience, if they leave a negative score the ASSOCIATE catches the flak even if the experience was based on the business policy not the actual associate themselves. The worst part is, you cannot dispute the survey.

    Another aggravating issue is the growing pains. Alliance Data has grown exponentially the past several years and they continue grow. The problem is, they are not handling the growth properly. A lot of systems get rushed updates that become buggy when we on-board new clients. When systems get buggy, we get angry customers contacting our call centers asking what the heck is going on and our associates cannot give a definitive answer because upper-management is attempting to put out too many fires then they should.

    Work-life balance isn't great either when you are working hourly. You have to work every other Saturday and one sunday a month which is placed on a weekend that you have to work a Saturday on. You will always start out on 2nd shift (1-10pm or 2-11pm) and you have to work a good while before they'll even consider you for a schedule change.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Caught in the Vortex

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data

    Pros

    Alliance is on a roll! Year-on-year growth in the double digit range for multiple years requires a near term focus on results. As an S&P 500 company, ADS is in very rare company by combining growth and market size.

    Cons

    This sort of sustained growth precludes long term thinking in favor of near term fire fighting. This is not meant as a criticism, it is a a market necessity. The challenge is to integrate sustainable business thinking into the dynamic growth infused culture that is ADS.

    Advice to ManagementAdvice

    Decide if ADS remains a cash cow, providing $ to invest elsewhere, or a start up, requiring cash to grow new market opportunities in co-brand and specialty markets.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Client Sales Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Sales in Columbus, OH
    Former Employee - Client Sales in Columbus, OH

    I worked at Alliance Data as an intern (less than a year)

    Pros

    Great exposure to what a full time Client Sales Coordinator does
    Team made sure to train me well, and provided me with meaningful work
    Networking; made great connections throughout my internship.
    Stress work/life balance

    Cons

    A lot of role conflict and role overload, depending on the priority level of your team, you may not have access to some resources or even get help from other areas of the company.

    Everyone was either new or had been there for a long time. There weren't many people that had been there for a couple years, which is kind of intimidating as an intern since it shows that not many employees are being retained.

    Straight shot career growth (atleast in Client Sales), you follow a specific path to move up and you either do it or don't.

    Advice to ManagementAdvice

    Training is key, I heard a lot about fellow employees not doing well because they weren't trained properly.

    Recommends
    Neutral Outlook
    Approves of CEO

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