Alliance Data

  www.alliancedata.com
  www.alliancedata.com

Alliance Data Reviews

Updated November 18, 2014
Updated November 18, 2014
127 Reviews
3.5
127 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alliance Data President & CEO Ed Heffernan
Ed Heffernan
77 Ratings

Review Highlights

Pros
  • Upper management really promoted community and work/life balance (in 17 reviews)

  • Salary, work environment is very pleasant (in 5 reviews)


Cons
  • Unreasonable work load, poor work/life balance, heavy favoritism by all of management (in 6 reviews)

  • Difficult to move up in the company from the call center even with a college degree (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great People to work with, but Middle Management needs more experience.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alliance Data full-time

    Pros

    Nice People, good location, flexible hours, remote computing capabilities, onsite gym, challenging work, great employee moral building perks.

    Cons

    Work life balance is not very good for various departments/groups. Multiple Lines of business drive a lot of the work.

    Advice to ManagementAdvice

    Learn to say no and do a better job of managing work or hire more people.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Amazing company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Westminster, CO
    Current Employee - Customer Service Representative in Westminster, CO

    I have been working at Alliance Data full-time (more than an year)

    Pros

    Alliance offers many different benefits, my personal favorite is tuition reimbursement and bonuses. Alliance also offers opportunities to move up in the company!

    Cons

    For me personally. Nothing really is a big issue... just if you are not a sales kind of person. Then customer care would not be the job.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great Company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Plano, TX
    Current Employee - Systems Analyst in Plano, TX

    I have been working at Alliance Data full-time (more than an year)

    Pros

    Great work environment. Company will send your for training

    Cons

    Do Not see any Cons.

    Advice to ManagementAdvice

    Keep up the good job

    Recommends
    Positive Outlook
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  5.  

    Great job to start at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Columbus, OH
    Former Employee - Customer Service Representative in Columbus, OH

    I worked at Alliance Data full-time (less than an year)

    Pros

    Have allot of positions to consider yourself working in the company. A lot of training. Overall good to start at

    Cons

    The pay is okay when you compare it to all that you are required to do. No real managers. just people who got promoted over time.

    Advice to ManagementAdvice

    Training classes for your managers

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    A little better than your typical call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Rio Rancho, NM
    Former Employee - Customer Service Representative in Rio Rancho, NM

    I worked at Alliance Data full-time (less than an year)

    Pros

    The people were great, all of the employees truly supported each other.

    Cons

    The policies changed multiple times during my employment. It made it increasingly hard to bonus.

    Advice to ManagementAdvice

    Offer perhaps a paternity leave. Even if it isn't paid. Dads need time with babies too.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Potential vs. Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alliance Data full-time (more than an year)

    Pros

    Giving back to communities. Provides amazing array of goods and services to the clients they support

    Cons

    Retail Services leadership lacks the ability to self-govern and puts teams and productivity in jeopardy with financial cut-backs.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Credit Risk Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alliance Data full-time (more than 5 years)

    Pros

    Benefits and training are good

    Cons

    There are a lot of pressure to perform your job

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    This company cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Coordinator, Sales Support in Columbus, OH
    Current Employee - Senior Coordinator, Sales Support in Columbus, OH

    I have been working at Alliance Data full-time (more than 5 years)

    Pros

    Good enviroment. Encourages promoting from within.

    Cons

    The growth is so fast that sometimes, I'm not sure the decisions are being thought through.

    Advice to ManagementAdvice

    Think through the the effects of your decisions on your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care in Columbus, OH
    Former Employee - Customer Care in Columbus, OH

    I worked at Alliance Data full-time (more than an year)

    Pros

    No leadership. No clear direction. Terrible crisis management.

    Cons

    Staff is terrible. Like being in a clique

    Advice to ManagementAdvice

    Get some actual management please

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    There is exciting growth going on at Alliance Data and do try to promote from within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recovery Specialist in Columbus, OH
    Current Employee - Recovery Specialist in Columbus, OH

    I have been working at Alliance Data full-time (more than an year)

    Pros

    Most jobs give you the resources to perform your job to the best of your abilities and demonstrate willingness to promote a positive work-life balance.

    Cons

    While avenues exist to be promoted from within, the process could stand to be streamlined. The system is convoluted and relies more on recruiters than the managers looking for the people the want to work with going forward.

    Advice to ManagementAdvice

    Very well run organization, but would like the opportunity to cross-train and get to know the areas where I would like to work in the future.

    Recommends
    Approves of CEO

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