Alliance Data

www.alliancedata.com
Employer Engaged

Alliance Data Reviews

Updated February 27, 2015
Updated February 27, 2015
150 Reviews
3.4
150 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alliance Data President & CEO Ed Heffernan
Ed Heffernan
91 Ratings

Review Highlights

Pros
  • Upper management really promoted community and work/life balance (in 17 reviews)

  • Good benefits, including very nice on site fitness center (in 8 reviews)


Cons
  • Unreasonable work load, poor work/life balance, heavy favoritism by all of management (in 7 reviews)

  • Difficult to move up in the company from the call center even with a college degree (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    One of the best I've worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data full-time (less than a year)

    Pros

    Been here for about 5 months now. And i can onestly say out of the 17 jobs I've had, this takes th cake.
    Peaple, competitive pay (its not crazy but its more than the same position in other companies), flexability, enviroment, and the resources they offer.

    Cons

    Lots of time on your bejind can take a toll on you. But they do offer free worktime yoga.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Definitely a best place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Affairs in Plano, TX
    Current Employee - Corporate Affairs in Plano, TX

    I have been working at Alliance Data full-time (more than a year)

    Pros

    Fantastic culture, the best one I've ever been a part of. People are genuinely happy to be here. Fantastic benefits, exciting to be a part of a growing-company, lots of opportunities to be involved in community work, on-site fitness center and deeply discounted Weight Watchers on-site meetings. Great communication from the CEO in his road shows, where he travels to different locations all year to talk to associates about the company strategy, where we are headed and truly listens to what associates have to say. Great opportunities for promotions, growth, company really encourages you to take advantage of training, whether in-house or outside of the company. Great tuition reimbursement for people who want to further their education.

    Cons

    Healthcare benefits don't kick in until 30 days in job, which can be stressful when you are starting out!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Ok company to work for if you are looking for a laid back working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data

    Pros

    Work life balance and nice people

    Cons

    Hard to move up and politics

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Its ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alliance Data

    Pros

    Nothing really but the cafeteria

    Cons

    Selling services people dont need

    Advice to ManagementAdvice

    Pay more

  6. 1 person found this helpful  

    A great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alliance Data

    Pros

    the pros of working there are the other employees, very friendly! The company values were great as well.

    Cons

    The cons of working there is it's a call center!!

    Advice to ManagementAdvice

    Advice to management is keep doing what you do.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at Alliance Data as an intern (less than a year)

    Pros

    love it love it love it

    Cons

    hate it love it love it

    Advice to ManagementAdvice

    share your food

    Recommends
    Positive Outlook
  8.  

    Very Nice....Nice people....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections in Columbus, OH
    Former Employee - Collections in Columbus, OH

    I worked at Alliance Data

    Pros

    Very good benefits and they start on day 1.....flexible schedule...

    Cons

    Too many weekends for those with kids.....

    Advice to ManagementAdvice

    Allow your employees to have 2 consecutive days off more often..

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Moving up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Lead in Columbus, OH
    Current Employee - Operations Lead in Columbus, OH

    I have been working at Alliance Data full-time (more than a year)

    Pros

    Exceptional pay and benefits for entry level call center positions.
    Best work culture I've ever been a part of- genuinely feel valued and recognized by the company.
    Company is expanding rapidly and internal opportunities reflect this. I've had one in-line title promotion, stretch promotion "internship", and been promoted to a new position all within a year of my hire date.
    Lots of "extra-curricular" opportunities for involvement to those who seek it.
    Company genuinely cares about its associates and communities.

    Cons

    Fair share of growing pains. Computer infrastructure not advancing as quickly as company itself.
    Financial institution, so strategy changes are frequent and without warning.
    Lots of growth and promotion can result in new training new.
    While pay is competitive, the matrix to determine wage can result in two associates in the same role making different salaries based on the position they promoted in from.

    Advice to ManagementAdvice

    Gripes and moans about schedules and opportunity consistently come from young, unengaged associates. With so much company growth, there's also a large turnover rate on floor associates. Have recruiters raise the standard for new hires.
    While opportunity is outstanding, revise the pay matrix to factor for value to the company to prevent wage disparities.

    Recommends
    Positive Outlook
  10.  

    Caught in the Vortex

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data

    Pros

    Alliance is on a roll! Year-on-year growth in the double digit range for multiple years requires a near term focus on results. As an S&P 500 company, ADS is in very rare company by combining growth and market size.

    Cons

    This sort of sustained growth precludes long term thinking in favor of near term fire fighting. This is not meant as a criticism, it is a a market necessity. The challenge is to integrate sustainable business thinking into the dynamic growth infused culture that is ADS.

    Advice to ManagementAdvice

    Decide if ADS remains a cash cow, providing $ to invest elsewhere, or a start up, requiring cash to grow new market opportunities in co-brand and specialty markets.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Not a great place for a temp

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Lead in Richardson, TX
    Former Employee - Help Desk Lead in Richardson, TX

    I worked at Alliance Data

    Pros

    Easy job , its just basic trouble shooting

    Cons

    They rarely really hire temps

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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