Alliance Data Reviews

Updated September 3, 2015
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3.4
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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
121 Ratings

Pros
  • Most jobs give you the resources to perform your job to the best of your abilities and demonstrate willingness to promote a positive work-life balance (in 17 reviews)

  • Good benefits, including very nice on site fitness center (in 8 reviews)

Cons
  • Work life balance is not very good for various departments/groups (in 7 reviews)

  • They appear to be working on fixing the problems as quickly as possible and the whole issue feels like the company is new to the call center business (in 5 reviews)

More Pros and Cons

205 Employee Reviews

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  1. Alliance Data Systems is a great place to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Dallas, TX
    Current Employee - Vice President in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    Good culture. Strong executive team. Highly ethical. Very focused on associate satisfaction.

    Cons

    A recent attempt to take the company private fell through and derailed the company for a few months. Now we have to put that behind us, refocus and continue to out perform our financials - which hopefully will convince Wall Street that we remain a VERY strong and well run company with a VERY bright future.

    Advice to Management

    The associates believe in your abilities.


  2. Alliance Data is a great place to work and continues to be a growth company even during ecinomical downturns.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Approves of CEO

    Pros

    Work Life Balance Benefits Package Growth Company Growth Industry

    Cons

    Senior Leadership lack of interpersonal skills Few Senior Leaders have mentoring capabilities

    Advice to Management

    Invest in leadership training at the executive level.


  3. Great company with true value and growth.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operator in Reynoldsburg, OH
    Current Employee - Operator in Reynoldsburg, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 3 years)

    Pros

    Great atmosphere, benefits, people. Learning and growth opportunities.

    Cons

    Pay range is just average.


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  5. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Work with great people from all over the world. Company management second to none. Company not only makes it great place for it's employees, it also reaches out to the community with many charity causes. Employees are encouraged to participate in these causes.

    Cons

    I really cannot think of any cons to Alliance Data as I came from a totally different environment and really appreciate Alliance Data.

    Advice to Management

    Keep up the good work and I know your employees support you in every way


  6. Alliance deeply cares about their employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care (On the Phones) in Westerville, OH
    Current Employee - Customer Care (On the Phones) in Westerville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    5 in 5! Know more, sell more, care more! Benefits, salary, incentives (bonuses and gifts), supervisors/ management, and the ability to move up quick if you work hard. Work/Life balance is encouraged.

    Cons

    Work/ Life balance is hard to do if you work 12:30 - 9pm (what everyone starts out at in customer care) because it seems like your whole day is at work. Long days if you are on the phones. Can be difficult if you are a people pleaser and "take on other people's problems" Not everyone that calls will be happy.

    Advice to Management

    Keep it up. Great company. Getting penalized for calls going over on breaks or lunch (out of adherence) is sort of unfair but is in place because of the large amount of employees on the phones at one time.


  7. Great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbus, OH
    Former Employee - Customer Service Representative in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than 5 years)

    Pros

    Location is In Columbus Ohio.

    Cons

    Offers advancement and works with employees

    Advice to Management

    To continue futher with improvement for employees.


  8. Fulfilling.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Representative in Lenexa, KS
    Former Employee - Sales and Service Representative in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (Less than a year)

    Pros

    pay rate, friendly environment, great training,

    Cons

    slow season, sitting for lengthy periods of time


  9. Company culture is words and actions that are in sync.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Columbus, OH
    Current Employee - IT Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Alliance Data invests in its employees unlike any other company I have ever worked for. They are a generous company.

    Cons

    Hyper-growth can be challenging at times. Ramping up can be challenging given how fast things are changing.

    Advice to Management

    Continue to focus on the employees and their well being and the rest will take care of itself.


  10. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payment Solutions Advocate in Milford, OH
    Current Employee - Payment Solutions Advocate in Milford, OH
    Recommends
    Positive Outlook

    I have been working at Alliance Data full-time (More than 5 years)

    Pros

    They listen to employees and bonuses are great

    Cons

    Learning how to deal with irate people

    Advice to Management

    The management is great. They will stand up for you and listen to your concerns


  11. Best company I've worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Safety Services Officer in Westerville, OH
    Current Employee - Safety Services Officer in Westerville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Upper management seems to understand their roles in the company very well and are able to accomplish tasks very well together.

    Cons

    The turnover rate is rather high for all of the associates on the phone. We tend to be short staffed at times which cause over time to happen which can be nice and annoying at the same time.



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