Alliance Data

  www.alliancedata.com
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Alliance Data Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

3.4 96 reviews

92% Approve of the CEO

Alliance Data President & CEO Ed Heffernan

Ed Heffernan

(61 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • The company offers great pay and benefits, and overall I feel the work life balance was okay (in 14 reviews)

  • The work environment is pleasant and the company invests in educating associates on corporate values and strategy (in 5 reviews)


Cons
  • Unreasonable work load, poor work/life balance, heavy favoritism by all of management (in 5 reviews)

  • Difficult to move up in the company from the call center even with a college degree (in 5 reviews)

More Highlights
96 Employee Reviews
in
    • Culture & Values
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    Great place to work!

    Collector (Former Employee) Whitehall, OH

    ProsLots of money to be made in collections

    ConsOver time is expected there

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    I loved it

    Debt Manager (Former Employee) Westminster, CO

    ProsIt's a great job with wonderful people to work with everyone is so awesome

    ConsThere was nothing bad to say about this company

    Advice to Senior ManagementNone

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Best company I've worked for.

    Safety Services Officer (Current Employee) Westerville, OH

    ProsUpper management seems to understand their roles in the company very well and are able to accomplish tasks very well together.

    ConsThe turnover rate is rather high for all of the associates on the phone.
    We tend to be short staffed at times which cause over time to happen which can be nice and annoying at the same time.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    Company culture is words and actions that are in sync.

    IT Manager (Current Employee) Columbus, OH

    ProsAlliance Data invests in its employees unlike any other company I have ever worked for. They are a generous company.

    ConsHyper-growth can be challenging at times. Ramping up can be challenging given how fast things are changing.

    Advice to Senior ManagementContinue to focus on the employees and their well being and the rest will take care of itself.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fulfilling.

    Sales and Service Representative (Former Employee) Lenexa, KS

    Prospay rate, friendly environment, great training,

    Consslow season, sitting for lengthy periods of time

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company to work for.

    Customer Service Representative (Former Employee) Columbus, OH

    ProsLocation is In Columbus Ohio.

    ConsOffers advancement and works with employees

    Advice to Senior ManagementTo continue futher with improvement for employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Great Place To Work

    Anonymous Employee (Current Employee) Columbus, OH

    ProsThey treat employees like gold
    Fun, innovative, creative
    Growing business with lots of opportunity to grow
    Career Development

    ConsGrowing so fast they are running out of space.
    Every one works in a cubicle.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Best Place to Work!

    Anonymous Employee (Current Employee) Columbus, OH

    ProsCulture is amazing. Everyone is set up for success.
    Excellent development opportunities and career development program
    Great work life balance
    Creative, innovative and gives you freedom to excel

    ConsRapid growth - constant change.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Alliance deeply cares about their employees

    Customer Care (On the Phones) (Current Employee) Westerville, OH

    Pros5 in 5! Know more, sell more, care more! Benefits, salary, incentives (bonuses and gifts), supervisors/ management, and the ability to move up quick if you work hard. Work/Life balance is encouraged.

    ConsWork/ Life balance is hard to do if you work 12:30 - 9pm (what everyone starts out at in customer care) because it seems like your whole day is at work. Long days if you are on the phones. Can be difficult if you are a people pleaser and "take on other people's problems" Not everyone that calls will be happy.

    Advice to Senior ManagementKeep it up. Great company. Getting penalized for calls going over on breaks or lunch (out of adherence) is sort of unfair but is in place because of the large amount of employees on the phones at one time.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Great Company

    Anonymous Employee (Current Employee) Plano, TX

    ProsWork with great people from all over the world. Company management second to none. Company not only makes it great place for it's employees, it also reaches out to the community with many charity causes. Employees are encouraged to participate in these causes.

    ConsI really cannot think of any cons to Alliance Data as I came from a totally different environment and really appreciate Alliance Data.

    Advice to Senior ManagementKeep up the good work and I know your employees support you in every way

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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