Alliance Data Reviews

Updated September 13, 2014
Updated September 13, 2014
104 Reviews
3.4
104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alliance Data President & CEO Ed Heffernan
Ed Heffernan
66 Ratings

Review Highlights

Pros
  • The company offers great pay and benefits, and overall I feel the work life balance was okay (in 14 reviews)

  • The work environment is pleasant and the company invests in educating associates on corporate values and strategy (in 5 reviews)


Cons
  • Unreasonable work load, poor work/life balance, heavy favoritism by all of management (in 5 reviews)

  • Difficult to move up in the company from the call center even with a college degree (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector  in  Whitehall, OH
    Former Employee - Collector in Whitehall, OH

    I worked at Alliance Data full-time

    Pros

    Lots of money to be made in collections

    Cons

    Over time is expected there

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Working at Alliance Data

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Credit Risk Analyst  in  Columbus, OH
    Current Employee - Senior Credit Risk Analyst in Columbus, OH

    I have been working at Alliance Data full-time for less than a year

    Pros

    Good overall work-life balance, easy visibility to senior management, ability to shift departments, benefits of being in a growing company, with a great health benefits plan and 401k matching plan

    Cons

    Working here can sometimes become very slow, stagnant and frustrating. Not a very diverse company to work for.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    It could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data full-time for more than 3 years

    Pros

    The pay and benefits are great!

    Cons

    Cons: Where to begin… If you are a new leader in this company be prepared to not only be scrutinized but be prepared to defend your every move. I have seen a lot of good leaders come and go throughout my two years here. Usually the reason they leave has something to do with the “Culture” that they try to keep in place but it is to their own detriment. There are A LOT of new leaders in this organization and you ARE NOT welcomed by the ones that have been around for 15+ years. You are seen as a threat to them and you will not be welcomed into the group. It is sad really, there are a lot of great leaders here that need to be unleashed. Also, the Senior leadership is so far disconnected from the rest of the company that it is almost sad. The Executive Committee has ZERO clue about what people think about things because those just below them are afraid to share for fear of being seen as “the deliverer of bad news”. This is an extremely PC company. You must watch your every word at all times and you can trust nobody! Even those that you think you can trust you can not. Especially if they are from the “Old Guard”.
    As a new leader you will have surveys sent out to everyone about your leadership style on a pretty consistent basis which would be fine if the data collected was used with positive intentions, however time and again you see it used as a weapon to make you feel bad and feel like you can never do anything right. You will also have leader assimilations done on you that are really a big giant “lets complain about our boss” session and no real good comes out of it. As a leader you are not truly free to lead. You are free to lead under the scrutiny of your senior leadership. It is nearly impossible to fire an exempt employee in this company as well. I do not mean your leadership, managers come and go because those in power are threatened. However if you have an underperforming employee you are literally forced to work with that person, develop them, work with them and help them to get better and it can be a very, very long process. All the while your results are suffering and you can do NOTHING to get rid of them. I guess that is good and bad but it is frustrating.
    Money is also a huge issue. Budgets are planned out for one plan and then plans change with no increase in funding. Another frustration!

    Advice to ManagementAdvice

    Give your new leaders a chance to perform. Reign in your old managers and force them to collaborate or leave. I realize that the surveys and assimilations were started with good intent but they have been used and continue to be used as a weapon. Good leaders do not fear the new talent they embrace it and this is not what is happening. Also, Yes Ed Heffernan is great but the Executive Committee and Seinor Leaders have made this guy almost godlike. He is a normal down to earth guy who they worship as some sort of cult figure. I guarantee you can have a normal talk with this guy so take your noses out of his behind and make things happen. He seems reasonable and I am quite sure if you talk to him and not kiss his butt you might get a lot further. It has just become strange!

    Recommends
    Negative Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great company for hard workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Developer
    Former Employee - Database Developer

    I worked at Alliance Data as a contractor for more than a year

    Pros

    1.Great company for hard workers
    2. Benefits are good.

    Cons

    1. Mid level manager needs to understand line of business
    2. Work life balance doesnt exist.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    The experience was a great learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LDP  in  Columbus, OH
    Former Employee - LDP in Columbus, OH

    I worked at Alliance Data full-time for less than a year

    Pros

    The company is really laid back, is all about their employees and also has a great focus on customer satisfaction.

    Cons

    They are not open to outside suggestions from new employees. I was in their leadership program and 2 weeks from completing the program. I was let go because I was not a match for their culture.

    Advice to ManagementAdvice

    They should be more welcoming to the outside candidates in their LDP as these are the future leaders of the company. They are the ones that are managing your front lines. Work closer with the candidates of the program to ensure they are getting what the program is about. Their is so much flexibility that as a former candidate I was not sure whether I was or not meeting the expectations.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Payment sloutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lenexa, KS
    Former Employee - Anonymous Employee in Lenexa, KS

    I worked at Alliance Data full-time for less than a year

    Pros

    pay what you are worth.

    Cons

    bad supervisors, fire you if you miss work because of funeral

    Advice to ManagementAdvice

    yes if you kiss butts

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Thinks of you as a number and company makes sure you're never off phones.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care
    Current Employee - Customer Care

    I have been working at Alliance Data full-time for more than 3 years

    Pros

    Good benefits, company is on the rise, great incentives, you can grow ONLY if you have great attendance and everybody in upper management already knows you.

    Cons

    Supervisors are never on the phones, they don't have a great work/life balance and overall a lot of people just passing the buck, PTO is given per six months and if you're sick, that takes away from the time off for vacation which really should be changed, always changing policies.

    Advice to ManagementAdvice

    Get on the phones especially if it's busy! I think if you're going to be a supervisor then I shouldn't know more than you about policies and procedures.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    The Good, The Bad, and The Ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Westerville, OH
    Current Employee - Supervisor in Westerville, OH

    I have been working at Alliance Data full-time for more than 3 years

    Pros

    The company is growing and there are many types of job openings available. There is always room to move either laterally or upwardly. The company offers great pay and benefits, and overall I feel the work life balance was okay.

    Cons

    Management is TERRIBLE! I have never experienced so many back stabbing individualS, EVER! Management treats people below them like they are much better than them. They make you feel bad when you make a mistake, and they make a HUGE deal of it. You feel as if your best is NEVER good enough. HR is not good about keeping complaints confidential. They don't necessarily mention your name, but they will give so many clues and hints as to who made the complaint, that anyone can figure it out. You don't feel safe to address your concerns because there could be backlash. I would never work for this company again!

    Advice to ManagementAdvice

    Don't act like you are better than everyone else, just because of your title. Refrain from gossiping about your employees behind their back, and show some RESPECT!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Lots of cliques just like high school

    • Comp & Benefits
    • Culture & Values
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at Alliance Data full-time

    Pros

    There was tremendous growth and opportunity. Lots of entry level positions. The newer employees were friendly and eager to learn and help.

    Cons

    Lots of managers had risen through the ranks together from working at the call center, so up until 2011 very little talent came from the outside. As a result, there was definitely a divide between tenured workers and newer associates. Just like in "Mean Girls", If the queen bee didn't like you, then neither did any of her friends and heaven help you if you got assigned to a role that one of them wanted. Then the lying, backstabbing and passive aggressive actions started.

    The staff is about 80% women, and, as a woman I hate to say this, the environment is very catty, gossipy, and you need to make sure that you don't make anyone mad.

    Professionals and managers had a very clerical mentality. Example: even though they offer flex time, co-workers would note by commenting on when they thought you were late or not putting in adequate hours. Such as, "I noticed you left at 4:15 yesterday"

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Collections

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data

    Pros

    Management was nice but they were there prior to the buyout.

    Cons

    Company bought over my former employer and took away our shift differential.

Worked for Alliance Data? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.