Allscripts

  www.allscripts.com
Work in HR? Unlock Free Profile

Allscripts Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

2.8 389 reviews

60% Approve of the CEO

Allscripts CEO Paul Black

Paul Black

(102 ratings)

47% of employees recommend this company to a friend

Review Highlights

Pros
  • Work life balance was good until latest management change(in 32 reviews)

  • Work from home option (required if implementation consultant)(in 21 reviews)


Cons
  • Maintaining work /life balance caused some employees to seek other job options(in 14 reviews)

  • Senior management changes it's direction every couple of months(in 16 reviews)

389 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Kingdom of too many kings & queens

    Software Implementation Consultant (Former Employee) Raleigh, NC

    ProsAllscripts presentted themselves as a company who "cared" about their clients

    ConsAllscripts outsources their techincal support to Pune', India. Thus, providing no true support or customer service to their employees or their clients.

    Advice to Senior ManagementClean house.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Lip Service, No respect, No Vision

    (Current Employee)

    ProsGreat Colleagues
    Some great team managers

    ConsLousy execs
    Treating workers as cattle
    No vision, trying to ape Cerner as a lot of the execs are former Cerner employee
    No bonus even if you and your team meets targets, they will find some way to nix it
    No extra benefit for working weekends or weeknights
    Expected to work 48-50hrs minimum, get called out if you put in 'only' 40hrs
    Talented & skilled employees leaving in droves
    A lot of newbies joining, as a stepping stone
    Subpar pay rate - except for execs who gets good stock units to make up for lower pay
    Restructuring themselves to the ground - management message is if you are here for more than 2yrs leave so we can bring in cheap newbs that might not know any better
    Travel for client is considered personal time, and works against your for utilized time
    Nickel & Dimes you on expenses instead of being per diem, although they typically collect from client on per diem basis
    Coach class even on international travel
    Management spends 10 hours doing busy work so that they can say they saved 1 hr for the company
    Hires global rejects, that drives customer satisfaction down
    Future for North America employees is uncertain, or making policy such that many are quitting
    Lot of lip service and busy work
    Unless you are VP level, you have no real authority to do anything
    Cheap, Cheap, Cheap. Taco Bell.

    Advice to Senior ManagementStop talking your BS, and actually do some work
    Take a management course on how to be effective leaders
    Stop with the nickel & dime
    Respect your employees
    Promote collaboration instead of working in silos with a CYA and me, mine attitude
    Communicate, instead of providing a random change in policy from the blue that drastically affects everyone
    Stop promoting a culture of fear and micro-management, instead hire and retain talents who takes initiative and can succeed and reward accordingly

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    I have no pride in this company any longer.

    Anonymous Employee (Current Employee) Raleigh, NC

    ProsGood benefits, work from home, decent pay, nice coworkers.

    ConsToo many mergers, docking employee pay to better company bottom line, company is in it for the money and not the greater good of healthcare, knowingly lets clients suffer due to managerial/employee inefficiency, neglects employee work needs (which, again, contributes to less than satisfactory customer service), refuses to hire new employees within the USA (as well as laying off employees in the USA) while continuing to hire employees in India, the list goes on...

    Advice to Senior ManagementBring Glenn Tullman and Lee Shapiro back...at least they cared about our clients and the future of healthcare. Also, if the board members are so concerned about cutting back employee expenses/salaries, then they need to 'give back' some of their salaries instead of docking their employees' income and cutting back on essential tools employees need to properly develop and support company software.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    The Green Balloon burst and a lot of hot air came out!

    Technical Consultant (Current Employee) Chicago, IL

    Pros• Work from home (although new CEO discourages this because he must think we’re kids?)
    • Decent benefits
    • Growing technology market - Health Information Technology
    • A change to meet "some" good people
    • Ability to foster great client relationships

    Cons• This company is only concerned with the bottom line - that means sell...sell..sell, cut backs & terminations, unless you're in good with the powers that be!
    • Neglectful of employees needs & concerns aka, "who cares? you have a job...don't you?
    • Constant termination of US employees and hiring of Indian employees - yes, off-shoring!
    • Dilbert-style management - top-heavy & incompetent!
    • Low-balling salaries - some jobs don't even have a job description...so they pay what they want to pay you - geographical location is not applicable!
    • No accountability & responsibility - everyone passes the buck! Client issues get treated like “hot potatoes!”
    • No training, read some articles if you have time. But why train, it won't get you anywhere!
    • Too much internal bickering between departments & teams
    • Clients are showing their frustration with the lack of initiative & knowledge, poor work ethic and communication barriers of the Indian support personnel - they now ask for "US Only Support!'
    • Decreased moral - Support aka Call Center employees are treated like “sweatshop workers”…more, more, more…metrics is all they care about!
    • Quantity vs. Quality should be there motto - where’s the “Wow” experience Allscripts always refers to?
    • Sub-standard product - need better programmers and developers to make these products work, instead of finding Band-Aid fixes!
    • Tremendous amount of turnover – due both to the constant termination of employees, people quitting out of frustration and those seeking better employment opportunities!
    • People in your own office don't talk to you - they just look past you. Allscripts needs diversity training!
    • Completely stressful environment - lazy staff, unconcerned management, and you have to obviously pull teeth to get to get either to do something!

    Advice to Senior Management1. Listen to your people - your workers, who are on the front line are taking one or two...many, for the team! The clients are speaking also, but you're not listening.
    2. Clean house from the top, down - your managers are a joke!
    3. Invest in your employees - they'll be good to you if you're good to them - the morale dictates that you obviously have failed at this by your lack of concern for your staff.
    4. Stop all the off shoring - your greed is starting to show!
    5. Develop a better hiring practice - a whole group of people came in w/no direction or leadership, they weren't even immediately given job titles/descriptions & salaries!
    6. Talk the talk & walk the walk...you expect a lot from your employees, it's only natural that they have expectations too - don't hush them & shoot them down!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Poor Management!!

    Receptionist (Former Employee) Raleigh, NC

    ProsThe benefits packages are great!

    ConsMangement needs a total overhaul - from the 1st level supervisory role to the executive level.

    Advice to Senior ManagementPay more attention to your employees that work hard and come in to work with a professional demeanor vs. the ones who come in looking like trash. Management will throw their employees under the bus to keep them from being let go.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    No sense of direction, horrible management, one big mess.

    Support Specialist (Current Employee) Raleigh, NC

    ProsDecent pay and the ability to work from home (Depending on what department you are in).

    ConsVery difficult for any new hires to learn the products they will be supporting as there is zero training. You are basically fed to the wolves.

    Too much internal fighting between departments. Since no one is trained properly, many employees generally have no idea how to resolve client issues. This ends up with employees moving client issues from one department to another and another, in hopes that eventually someone will resolve the issue (Close your eyes and throw a dart at a dartboard method). Meanwhile the client suffers with extended downtime of issues and various departments pointing at each other and no one takes ownership of investigating and resolving the clients issues.

    Outsourcing to Pune, India is another issue. Many clients request US analysts to resolve their issues with Allscripts products most often due to the lack of initiative or knowledge that many of the overseas employees exhibit. The work ethic for our overseas brethren is extremely dismal. Most of the India analysts tend to have US analysts do their work for them and then take credit for it. This puts a lot of stress on US analysts and increases their workload. Management hasn't done anything to rectify the issues from numerous complains from internal Allscripts employees as well as clients.

    Recent changes with afterhours support has the employees shaken up and has decreased morale dramatically. Management is starting to have employees work afterhours for critical issues without pay.

    Advice to Senior ManagementListen to your employees, make an effort address issues from your employees. Stop turning a blind eye on big issues.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Farms jobs & resources out to India, sub-standard product

    Anonymous Employee (Current Employee)

    ProsNone, none, none, none, none

    ConsSub-standard product.
    Jobs & resources sent to India.
    Money-making for upper management is the primary goal. Staff & clients pay the price.
    Suggestions & concerns from staff & clients are ignored.
    Benefits for staff are being cut while salaries for upper management continue to rise & jobs continue to be sent to India.
    Insufficient staff training.

    Advice to Senior ManagementListen to your staff & clients. Improve your product. STOP farming jobs out to India.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Downhill fast

    Anonymous Employee (Current Employee)

    ProsBecoming little to none quickly.

    ConsOver worked in the US handling everything as the employees offshore have no idea what they are doing and never likely will.
    The new announcement this week is the US employees who have to cover after hours critical issues will now not be paid for this. Awful from the top down.

    Advice to Senior ManagementLeave.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    The path forward is a ???

    Anonymous Employee (Former Employee)

    ProsHealthcare IT is a great, great market - Allscripts has a big client base (a good thing), but it is on many, many (40+) different applications (a challenging thing).

    ConsThere is a tremendous amount of turnover at all levels of the organization - the path forward for products and people is not clear. Dissatisfaction rating is not reflective of how I felt when I was there - it is reflective of what I hear from people who are there now. Hopefully this can be turned around.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Fantastic

    Intern (Former Employee) Chicago, IL

    ProsFantastic organization that really values it's employees

    ConsYou have to take your own initiative to get ahead, don't expect things to fall into place. Don't wait around for help but get it yourself

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Worked for Allscripts? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.