Allscripts

  www.allscripts.com
  www.allscripts.com

Allscripts Reviews in Raleigh-Durham, NC

Updated November 18, 2014
Updated November 18, 2014
446 Reviews
2.9
446 Reviews
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Allscripts CEO Paul Black
Paul Black
141 Ratings

Review Highlights

Pros
  • Work life balance was good until latest management change (in 40 reviews)

  • Work from home option (required if implementation consultant) (in 24 reviews)


Cons
  • Maintaining work /life balance caused some employees to seek other job options (in 19 reviews)

  • A big chunk of the senior management lacks in competent interpersonal skills and are very narrow minded (in 17 reviews)

More Highlights

67 Employee Reviews Back to all reviews

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  1.  

    Sr Manager Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager Development in Raleigh, NC
    Current Employee - Senior Manager Development in Raleigh, NC

    I have been working at Allscripts full-time (more than 3 years)

    Pros

    good work life balance. opportunity for career advancement.

    Cons

    too many reorg changes at the upper management level which cause some instability.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC

    I have been working at Allscripts full-time (more than 10 years)

    Pros

    Most of the people who work here are great.

    Cons

    Employees live in a state of fear. Fearing they will be let go, downsized. Many people feel they are on a ship bailing water.
    Lack of quality detailed highly needed product training. They do a lot of on line recorded training that doesn't provide the information needed to support products.

    Advice to ManagementAdvice

    Management does what they are told to produce numbers. Those that care can't do what is needed to make a positive change in the right direction. Ask those who were here when it was profitable and positive environment to work in "why" it was that way, what we did right, what was taken away that makes us what we are today.

    India Support is not capable of supporting our clients in the manner in which they need to be. Few know what they are doing or care.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Not what is use to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Architect in Raleigh, NC
    Current Employee - Principal Architect in Raleigh, NC

    I have been working at Allscripts full-time (more than 8 years)

    Pros

    People you work with and or culture, Compensation can be good if reporting to manger that can see value and notice hard work.

    Cons

    Benefits not that great, Gym was taken away from facility, No executive leadership and or vision.

    Advice to ManagementAdvice

    Reward talented employees and remove the dead wait. Value employee's Idea's as they literally run the company from a profitability standpoint. I suggest CEO look deeper into what and why decisions are being made below that do not get filtered to the top due to there own hidden agendas. The companies constantly changing reorganization structure to resolve inefficiencies and to meet goals are negatively impacting the business. This is most likely due to the same people making these decisions or just delegating but shifting them around to roles they should not be in.

    Great talented people have been leaving within the organizations critical groups and it's unfortunate that the CEO does not see this.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 6 people found this helpful  

    This place sucks thats a great title

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Consultant in Raleigh, NC
    Former Employee - Technical Support Consultant in Raleigh, NC

    I worked at Allscripts full-time (more than 3 years)

    Pros

    NONE!! they could careless about you they will just fire you and replace!

    Cons

    Everything!! The software is crap they keep updating it with more bugs and feed this crap to the clients who if the woke up they would find other products are much better!

    Advice to ManagementAdvice

    CLEAN HOUSE and start over!! The main software should be trashed and rewritten!! Wake up clients there are much better products out there!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    It was a decent company prior to the 2010 Allscripts/Eclipsys merger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Allscripts full-time (more than 10 years)

    Pros

    During my time at Allscripts, I meet and worked with very talented people,
    several that I still have as friends. I miss them, but not the company.

    Cons

    Having read all of the comments here, it appears that the decline is far worse now, than it was when I was there.

    The Allscripts/Eclipsys merger in 2010.

    Outsourcing
    The only thing that was soon obvious to anyone looking at the merger, was that
    the majority of Eclipsys support was in India. This soon became a source of angst
    with the US based employees, that meetings were held in an attempt to aswage
    the threat that the outsourcing was soon to become.

    Havoc Wrecked On Support
    In addition to the outsourcing, the merger destroyed a well functioning support
    structure, that only needed more analysts. The new support structure wrecked
    havoc with the support teams, and no doubt drove many clients away.

    Cronyism
    Cronyism had always existed in both companies, however it went into overdrive
    after the merger. Talented people left, including supervisors. The replacement
    supervisors were placed into their positions, and not by merit. Previously,
    a supervisor knew your job, and could relate to any issues that you might
    encounter.

    Raises, what raises? A one time bonus, if even that.

    Training, what training? OJT, and into the trenches. There was great help from
    co-workers, however sometimes it was the blind leading the blind.

    One of my final memories of there was working with a client that indicated that they only
    wanted a US based analyst to call. The very first thing that I heard when I told the client
    who I was, and why I was calling was, thank you for being an American.

    Advice to ManagementAdvice

    Find a buyer. At one time Allscripts was there with its major competitors.
    Many bad management decisions have driven clients away.

    Is it easier to keep an existing client, or search for a new one?

    Now they are an also ran, with its major competitors having far better products.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 7 people found this helpful  

    Socialist Business Model - No opportunity for promotions - Micromanaging Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst in Raleigh, NC
    Current Employee - Technical Support Analyst in Raleigh, NC

    I have been working at Allscripts full-time (more than 8 years)

    Pros

    Working from home (as needed)

    Cons

    Constant change of managers and business structure
    Too much work is currently drowning employees
    Employees not fully trained on products that they support
    Manager Training Lacking
    Company is very unorganized
    Management micromanages

    Advice to ManagementAdvice

    This company was great several years ago but the new management is horrible. Employees have been turned into work robots without compensation or perks. Managers change constantly. Too many office politics. Upper management micromanages.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Terrible Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Allscripts full-time (more than an year)

    Pros

    Some of the people were great

    Cons

    Leadership across the board was bad, and only got worse with the new CEO

    Advice to ManagementAdvice

    Treat people like humans - the small circle of senior leadership only focuses on their potential gains, to the detriment of the employee population. You can see by the limited stock movement since the new CEO and his team took over, that little has improved.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    The more things change, the more they stay the same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in Raleigh, NC
    Former Employee - Technical Support Analyst in Raleigh, NC

    I worked at Allscripts full-time (more than 5 years)

    Pros

    The employees are great for the most part. They hang out after work and really are like a family.

    Cons

    Management changes every six months...Management will put some new initiative into place and 6 months later it's something else. They won't fix the software. People aren't the problem. The software is. If you fix the software...guess what...people don't call in to complain....SHOCKING!!!

    Advice to ManagementAdvice

    Listen to those NOT in management. They have been there longer than you and can actually save you a ton of money and energy if you just listen.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    overall a good experience working at Allscripts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Allscripts full-time (more than 10 years)

    Pros

    It's a challenging fast paced work environment

    Cons

    Seems to be a disconnect between top executives and employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 9 people found this helpful  

    Keep employees in the dark like mushrooms...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst in Raleigh, NC
    Current Employee - Technical Support Analyst in Raleigh, NC

    I have been working at Allscripts full-time (more than 8 years)

    Pros

    Nothing. Nothing. Nothing. Less than nothing. (had to use 5 words)

    Cons

    Entire structure of HelpDesk changed, huge meeting regarding changes, yet no org charts, no info available for the employees, it's been 48 hours. The change takes effect in 48 hours. Horrible, bad, dreadful, terrible company. RUN, do not walk.

    Advice to ManagementAdvice

    When you make big changes, perhaps you should involve some people who actually WORK on the HelpDesk.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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