Allscripts Reviews in Raleigh-Durham, NC Area

Pros

Competitive Pay
Good Benefits
Great working environment

Cons

expensie reporting in not user friendly

Pros

Company has an above average salary.

Cons

No time for family. Work comes first always.

Pros

The flexibility of Allscripts allows for a balance between home and work. The salary is in line with the work that I do.
People

Cons

Management does not always act like they care about the employees. Also the revenue numbers out weigh the customer care.

Advice to Senior Management

If our customers are taken care of our revenue numbers will be met. To many times we put the revenue numbers ahead of doing what is right for the client.

Pros

Decent Salary
Decent Benefits

In all honesty that's about it, as you can see from the others who have posted.

Cons

This list could go on for days but to name a few:
-EXTREMELY Poor Management
-Absolutely no formal training for new employees
-Split company cultures
-Incorrect job descriptions advertised
-Teams are stagnant and not willing to come into the 21st century
-This company is very reactive and not proactive and leads to very long work weeks and headaches because there are no clearly defined processes.

Advice to Senior Management

The board should probably get rid of Glen Tullman and many of the other "good ole' boys" in executive management positions as they may have had a vision for the company at one point. However, it's quite clear that with the size that the company has evolved to, they are not competent enough to put it into action.

The culture within the company doesn't exist and is still very split between the merged companies.

Train managers to treat to their employees with respect and dignity. If Allscripts wants the best employees then they are going to have to treat them as they are the best this has nothing to do with salary because many people know Allscripts pays a decent salary.

Pros

There were some great peers

Cons

Management doesn't know what they're doing.

Advice to Senior Management

Get your heads out of your rear

Pros

Flexible work hours. As an LMS administrator I found that I was allowed to work from home twice a week. I was not micro-managed which is great!

Cons

Program Manager was afraid of her superior. He was demanding and one-way and often refused to compromise on anything. Suffice to say, he and I did not get along at all. He exemplified the bullying culture at Allscripts that is described in several other reviews. Senior Management made decisions based on the bottom line only. While bottom is important, you need to service your customers effectively.

My job was outsourced to India because it was cheaper for the company. Admittedly, I was not happy about my job being outsourced. It was promised to me that I would be brought on in a permanent capacity. So much for promises by management. Add insult to injury, I was told I had to train my replacement who had no experience in managing an LMS. My replacement's accent was thick and difficult to understand. The clients for our e-learning had become accustomed to my fast response time to addressing their issues or concerns. You get what you pay for. I warned my boss that they are going to lose business with regard to shipping their LMS support over to India. Neither my boss (Program Manager) or upper-management were interested in my opinion regarding the outsourcing. They contacted my contracting firm to have reach out to "change my attitude about this transition". Suffice to say, I made it known that I was not happy about this and I felt deceived. I would not recommend working at Allscripts for any reason. I would rather be on unemployment then to work at Allscripts again.

Advice to Senior Management

Planning solely on the bottom line is not an effective way of leading and managing a company. You will more employees and customers if you continue to pursue this avenue of thinking. This is a big part of the reason why employees are leaving Allscripts in droves. Almost all the instructional designers in Raleigh have left because their "bottom line" thinking. You cannot expect people to work long hours and pay them next to nothing.

Pros

nice facility, PTO is great

Cons

disorganized, lack of communication, leadership issues

Advice to Senior Management

better communication, process changes,

Pros

The people are for the most part great. It's nice to have a job. They provide a decent benefits package.

Cons

Shady review process, are limited with the number of Exceptional review ratings they are allowed to give, thus the favorites always get the better reviews regardless of how hard you might have worked that year. Rate increase's are small if existant at all.

Advice to Senior Management

Senior management should step back and let managers handle their teams. All management should communicate more effectively and not change theirs minds as often as they do to avoid confusion and mis-guided expectations.

Pros

Great benefits, 23 days PTO, 26 days after 5 yrs of service. BCBS health insurance.
Flexibility to work remotely
No micro-management
Growing business opportunity in healthcare IT

Cons

Unrealistic performance goals that pit employees against each other. No one wants to look out for the next person becaue they want to make sure they shine on their own performance review. Focus is more on getting calls closed instead of making sure the client's problem is resolved. Clients frustrated with the product sometimes use the Voice of client support reps survey to voice their opinion. The negative review affects the support rep on their review. Management preaches career development, but your career is in your own hands. Your skills and detication will only get you so far in this company. Buddy system rules in Allscripts. Most of the time the manager already knows who they will pick for a position before it is even posted. Last few product releases did not go through beta, so they were full of bugs. We spend a majority of the year pushing out patches to fix the previous releases. The latest insult is a hiring freeze for support here in the US, in order to create new positions in India. The actually had the nerve to tell us "we are creating the middle class in India", well what about the middle class right here in the US

Advice to Senior Management

Managers should be promoted from within so that they know the product and can offer some support when needed. Provide training opportunities for employees so that you can promote from within instead of going to India. Use performance reviews to help employees find ways to improve rather than a way to tear employees down. Test products before sending them out to the clients. Bring back the fun. The environment is stressful, happy employees lead to happy customers.

Pros

The product team I work with is great and very talented.
The benefits are above normal (23 pto days, good 401k match, etc)
Free soda in SOME offices, just not mine

Cons

Lets be blunt, I have been w/ the company through the past 2 mergers. With each merger the moral goes down, the excitement level goes down and the will to do a 'great job' goes down. However, with each merger the CEO and his lackeys accumulate more and more wealth.

If you enjoy working with off shore teams then this may be a great place for you to work. The new COO (who is trying to run a 6000 employee company like her former 100,000 employee companies) is trying get the onshore/offshore ratio to be 50/50. If you are in development you will find that more then 50% of your peers will be either in India or Ukraine.

If you enjoy the fact that the company is making more money then ever yet is cutting its budgets and not allowing exiting positions to be back filled this may be a great company for you.

If you enjoy the idea that each building/team has to adhere to different rules this may be the place for you.

If you enjoy working on legacy software (many of the products are 15+ years old) with no ability to make any significant technology improvements this may be the place for you.

If you enjoy working for a 'sales company' who just happens to make software, not a 'software company' with a sales force this may be the place for you. Working for a sales company means that if a sales person can sell the feature you MUST build it... PERIOD

if you enjoy working for technology company that does not have a CIO/CTO then this may be the place for you.

Advice to Senior Management

Before you decide to merge with the next company try fixing the company we have.
Figure out what the company is trying to do. You sell the company as a 'connected community of solutions' but the vast majority of our products do not integrate or even communicate.
You say that communication is the key to our success yet the only communication we get is to tell us to work harder.