Allscripts Reviews in Raleigh-Durham, NC

Updated October 23, 2014
Updated October 23, 2014
427 Reviews
2.9
427 Reviews
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Allscripts CEO Paul Black
Paul Black
124 Ratings

Review Highlights

Pros
  • Work life balance was good until latest management change (in 39 reviews)

  • Work from home option (required if implementation consultant) (in 23 reviews)


Cons
  • Maintaining work /life balance caused some employees to seek other job options (in 19 reviews)

  • A big chunk of the senior management lacks in competent interpersonal skills and are very narrow minded (in 17 reviews)

More Highlights

64 Employee Reviews Back to all reviews

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  1.  

    Sr Manager Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager Development in Raleigh, NC
    Current Employee - Senior Manager Development in Raleigh, NC

    I have been working at Allscripts full-time (more than 3 years)

    Pros

    good work life balance. opportunity for career advancement.

    Cons

    too many reorg changes at the upper management level which cause some instability.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Socialist Business Model - No opportunity for promotions - Micromanaging Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst in Raleigh, NC
    Current Employee - Technical Support Analyst in Raleigh, NC

    I have been working at Allscripts full-time (more than 8 years)

    Pros

    Working from home (as needed)

    Cons

    Constant change of managers and business structure
    Too much work is currently drowning employees
    Employees not fully trained on products that they support
    Manager Training Lacking
    Company is very unorganized
    Management micromanages

    Advice to ManagementAdvice

    This company was great several years ago but the new management is horrible. Employees have been turned into work robots without compensation or perks. Managers change constantly. Too many office politics. Upper management micromanages.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Terrible Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Allscripts full-time (more than an year)

    Pros

    Some of the people were great

    Cons

    Leadership across the board was bad, and only got worse with the new CEO

    Advice to ManagementAdvice

    Treat people like humans - the small circle of senior leadership only focuses on their potential gains, to the detriment of the employee population. You can see by the limited stock movement since the new CEO and his team took over, that little has improved.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    overall a good experience working at Allscripts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Allscripts full-time (more than 10 years)

    Pros

    It's a challenging fast paced work environment

    Cons

    Seems to be a disconnect between top executives and employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    The more things change, the more they stay the same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in Raleigh, NC
    Former Employee - Technical Support Analyst in Raleigh, NC

    I worked at Allscripts full-time (more than 5 years)

    Pros

    The employees are great for the most part. They hang out after work and really are like a family.

    Cons

    Management changes every six months...Management will put some new initiative into place and 6 months later it's something else. They won't fix the software. People aren't the problem. The software is. If you fix the software...guess what...people don't call in to complain....SHOCKING!!!

    Advice to ManagementAdvice

    Listen to those NOT in management. They have been there longer than you and can actually save you a ton of money and energy if you just listen.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 8 people found this helpful  

    Keep employees in the dark like mushrooms...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst in Raleigh, NC
    Current Employee - Technical Support Analyst in Raleigh, NC

    I have been working at Allscripts full-time (more than 8 years)

    Pros

    Nothing. Nothing. Nothing. Less than nothing. (had to use 5 words)

    Cons

    Entire structure of HelpDesk changed, huge meeting regarding changes, yet no org charts, no info available for the employees, it's been 48 hours. The change takes effect in 48 hours. Horrible, bad, dreadful, terrible company. RUN, do not walk.

    Advice to ManagementAdvice

    When you make big changes, perhaps you should involve some people who actually WORK on the HelpDesk.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 9 people found this helpful  

    If you want a dead-end job, Allscripts is the place for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receptionist in Raleigh, NC
    Former Employee - Receptionist in Raleigh, NC

    I worked at Allscripts full-time (more than 8 years)

    Pros

    The cafeteria food was really good...pricey, but good! I believe that's about all I have to say...oh, I did come out of this with some great friendships! Ok, that's it really this time!

    Cons

    Work-life balance is a joke. Certain managers couldn't care less if you have a family, kids or anything else for that matter. Too much cattiness among certain employees. This company is a complete joke and an absolute WASTE of time. They have totally survived off of merger after merger. The clients call in ALL DAY LONG to complain about how terrible the products are and how disorganized this company really is. I received at least 15 calls/day from clients wanting to cancel their accounts with this place.

    They treat the employees like crap. The overturn in this company alone is ridiculous. They let people go and pile all of the work on the existing employees. I was doing at least 4 people's jobs while making pennies. RAISES?? WHAT RAISE? Non-existent! They give you a PTO bank equivalent to the # of years you've been with the company. Anytime you are off, it comes out of this bank and if you have kids, expect that bank to go VERY quickly! Once you've hit 0, you can't take any more time off, unless you get approval from your supervisor. They work the employees like dogs. I came back from maternity leave and they threw me in the mail room to lift heavy packages and laughed when I received a shipment of about 30 desktops! AND on top of that the "smart" manager decides that the packages need to be delivered instead of telling all of those lazy employees to come get their own crap!! They would ship rims, ceiling fans, tires, surf boards - whatever they wanted. It wasn't the USPS, but they were allowed to treat it as such!

    If you ever get a call from a recruiter or someone in HR about a job here, please think twice. You will regret your decision. The worst decision they made was when the Board of Directors let Glen Tullman go. Paul Black came in and changed a lot of things for the worse!

    Advice to ManagementAdvice

    The managers are a complete joke, no back-bones, didn't discipline employees who were constantly caught at the front desk with their phones while they should have been tending to client's/employee's needs. I've witnessed front desk personnel playing 'Candy Crush' or checking their FB page all day! Terrible. Maybe if you listen to your employees more about all the complaints, you would put a STOP to it.

    Try understanding that some people DO HAVE LIVES outside of this place. No, I don't want to come in early and stay late. Try giving your employees better raises instead of handing out $10 gift cards to Target for Christmas. I would rather have one for Wal-Mart anyway!

    Try realizing that some things are just not meant for a woman to do. Trying to lift a 100-lb server is not cool! If you wouldn't do it, then what makes you think we want to do it???

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Expect Big Company Treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Analyst in Raleigh, NC
    Current Employee - Support Analyst in Raleigh, NC

    I have been working at Allscripts full-time (more than 10 years)

    Pros

    Good benefits and competitive salary. Employees are friendly and there is a team atmosphere.

    Cons

    Work life balance is seriously skewed, especially for support staff. Management has high expectations for 24 hour access to employees. Expect to be punished if you gain expertise in any of the products -- you'll have to carry the load for the rest of the team. The executive level is out of touch with the reality of how the products work and the effects of their decisions on the clients and employees. Processes are set up to avoid clients ever talking to the executive level. The company goal is only to drive high profits to get the stock price up. Product quality is not a priority. Front line management has no power to change even the most ridiculous policies. Expect to be cannon fodder.

    Advice to ManagementAdvice

    Executives: Learn the products that you sell and spend some time in the trenches with the employees who actually do the work. Listen to the front line managers. If you provide quality products and services then the stock price will rise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    Going to Allscripts is a sure way to get you stuck in a RUT!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Consultant in Raleigh, NC
    Former Employee - Technical Support Consultant in Raleigh, NC

    I worked at Allscripts full-time (more than 3 years)

    Pros

    Flexible work environment - you could work from home or work late to get overtime. Good health benefits

    Cons

    Don't worry if you finish your work they will give you more from others that can't handle it. The software is garbage it breaks all by it self. Make sure "I'm sorry it can't do that" is a part of your normal answers. Make sure you follow there dopey SOP's regardless if they make sense or not.

    Advice to ManagementAdvice

    BUILD A BETTER PRODUCT!! Don't nickel and dime your customers!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Client Sales Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Sales Executive in Raleigh, NC
    Current Employee - Client Sales Executive in Raleigh, NC

    I have been working at Allscripts full-time (more than 8 years)

    Pros

    Allows for exceptional work/ life balance.

    Cons

    Too many changes in leadership

    Recommends
    Neutral Outlook
    No opinion of CEO

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