Allscripts Reviews in Raleigh-Durham, NC

Updated September 3, 2014
Updated September 3, 2014
417 Reviews
2.9
417 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Allscripts CEO Paul Black
Paul Black
116 Ratings

Review Highlights

Pros
  • Work life balance was good until latest management change (in 32 reviews)

  • Work from home option (required if implementation consultant) (in 21 reviews)


Cons
  • Maintaining work /life balance caused some employees to seek other job options (in 14 reviews)

  • Senior management changes it's direction every couple of months (in 16 reviews)

More Highlights

61 Employee Reviews Back to all reviews

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  1.  

    overall a good experience working at Allscripts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Allscripts full-time for more than 10 years

    Pros

    It's a challenging fast paced work environment

    Cons

    Seems to be a disconnect between top executives and employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    The more things change, the more they stay the same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst  in  Raleigh, NC
    Former Employee - Technical Support Analyst in Raleigh, NC

    I worked at Allscripts full-time for more than 5 years

    Pros

    The employees are great for the most part. They hang out after work and really are like a family.

    Cons

    Management changes every six months...Management will put some new initiative into place and 6 months later it's something else. They won't fix the software. People aren't the problem. The software is. If you fix the software...guess what...people don't call in to complain....SHOCKING!!!

    Advice to ManagementAdvice

    Listen to those NOT in management. They have been there longer than you and can actually save you a ton of money and energy if you just listen.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Keep employees in the dark like mushrooms...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst  in  Raleigh, NC
    Current Employee - Technical Support Analyst in Raleigh, NC

    I have been working at Allscripts full-time for more than 8 years

    Pros

    Nothing. Nothing. Nothing. Less than nothing. (had to use 5 words)

    Cons

    Entire structure of HelpDesk changed, huge meeting regarding changes, yet no org charts, no info available for the employees, it's been 48 hours. The change takes effect in 48 hours. Horrible, bad, dreadful, terrible company. RUN, do not walk.

    Advice to ManagementAdvice

    When you make big changes, perhaps you should involve some people who actually WORK on the HelpDesk.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    If you want a dead-end job, Allscripts is the place for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receptionist  in  Raleigh, NC
    Former Employee - Receptionist in Raleigh, NC

    I worked at Allscripts full-time for more than 8 years

    Pros

    The cafeteria food was really good...pricey, but good! I believe that's about all I have to say...oh, I did come out of this with some great friendships! Ok, that's it really this time!

    Cons

    Work-life balance is a joke. Certain managers couldn't care less if you have a family, kids or anything else for that matter. Too much cattiness among certain employees. This company is a complete joke and an absolute WASTE of time. They have totally survived off of merger after merger. The clients call in ALL DAY LONG to complain about how terrible the products are and how disorganized this company really is. I received at least 15 calls/day from clients wanting to cancel their accounts with this place.

    They treat the employees like crap. The overturn in this company alone is ridiculous. They let people go and pile all of the work on the existing employees. I was doing at least 4 people's jobs while making pennies. RAISES?? WHAT RAISE? Non-existent! They give you a PTO bank equivalent to the # of years you've been with the company. Anytime you are off, it comes out of this bank and if you have kids, expect that bank to go VERY quickly! Once you've hit 0, you can't take any more time off, unless you get approval from your supervisor. They work the employees like dogs. I came back from maternity leave and they threw me in the mail room to lift heavy packages and laughed when I received a shipment of about 30 desktops! AND on top of that the "smart" manager decides that the packages need to be delivered instead of telling all of those lazy employees to come get their own crap!! They would ship rims, ceiling fans, tires, surf boards - whatever they wanted. It wasn't the USPS, but they were allowed to treat it as such!

    If you ever get a call from a recruiter or someone in HR about a job here, please think twice. You will regret your decision. The worst decision they made was when the Board of Directors let Glen Tullman go. Paul Black came in and changed a lot of things for the worse!

    Advice to ManagementAdvice

    The managers are a complete joke, no back-bones, didn't discipline employees who were constantly caught at the front desk with their phones while they should have been tending to client's/employee's needs. I've witnessed front desk personnel playing 'Candy Crush' or checking their FB page all day! Terrible. Maybe if you listen to your employees more about all the complaints, you would put a STOP to it.

    Try understanding that some people DO HAVE LIVES outside of this place. No, I don't want to come in early and stay late. Try giving your employees better raises instead of handing out $10 gift cards to Target for Christmas. I would rather have one for Wal-Mart anyway!

    Try realizing that some things are just not meant for a woman to do. Trying to lift a 100-lb server is not cool! If you wouldn't do it, then what makes you think we want to do it???

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Expect Big Company Treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Analyst  in  Raleigh, NC
    Current Employee - Support Analyst in Raleigh, NC

    I have been working at Allscripts full-time for more than 10 years

    Pros

    Good benefits and competitive salary. Employees are friendly and there is a team atmosphere.

    Cons

    Work life balance is seriously skewed, especially for support staff. Management has high expectations for 24 hour access to employees. Expect to be punished if you gain expertise in any of the products -- you'll have to carry the load for the rest of the team. The executive level is out of touch with the reality of how the products work and the effects of their decisions on the clients and employees. Processes are set up to avoid clients ever talking to the executive level. The company goal is only to drive high profits to get the stock price up. Product quality is not a priority. Front line management has no power to change even the most ridiculous policies. Expect to be cannon fodder.

    Advice to ManagementAdvice

    Executives: Learn the products that you sell and spend some time in the trenches with the employees who actually do the work. Listen to the front line managers. If you provide quality products and services then the stock price will rise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Going to Allscripts is a sure way to get you stuck in a RUT!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Consultant  in  Raleigh, NC
    Former Employee - Technical Support Consultant in Raleigh, NC

    I worked at Allscripts full-time for more than 3 years

    Pros

    Flexible work environment - you could work from home or work late to get overtime. Good health benefits

    Cons

    Don't worry if you finish your work they will give you more from others that can't handle it. The software is garbage it breaks all by it self. Make sure "I'm sorry it can't do that" is a part of your normal answers. Make sure you follow there dopey SOP's regardless if they make sense or not.

    Advice to ManagementAdvice

    BUILD A BETTER PRODUCT!! Don't nickel and dime your customers!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Client Sales Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Sales Executive  in  Raleigh, NC
    Current Employee - Client Sales Executive in Raleigh, NC

    I have been working at Allscripts full-time for more than 8 years

    Pros

    Allows for exceptional work/ life balance.

    Cons

    Too many changes in leadership

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Trailing edge healthcare technology company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Raleigh, NC
    Current Employee - Director in Raleigh, NC

    I have been working at Allscripts full-time for more than 5 years

    Pros

    Good salary. Good Benefits. The company focuses in an area that requires a lot of change to improve health care delivery and IT. Interesting work.

    Cons

    Politics. Lack of innovation. You have to leave and come back to get promoted. Lots of cliques.

    Advice to ManagementAdvice

    Share a consistent vision

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 8 people found this helpful  

    Challenging Work and Some Good People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Project Manager  in  Raleigh, NC
    Current Employee - Associate Project Manager in Raleigh, NC

    I have been working at Allscripts as a contractor for more than a year

    Pros

    -Fast paced work environment
    -Some corporate veterans with lots of experience and able to give sound advice
    -Great location and easy access to parking

    Cons

    -"More-with-less" culture developing
    -Odd politics between some upper management
    -Promotions seem slow
    -Formal reviews are lacking
    -Multitasking is stressed to the point that inefficient/ineffective work flow results

    Advice to ManagementAdvice

    In order to avoid harming the customers and employees, avoid corporate-political banter, be willing to spread the work load equally (i.e. hire/train more people), and be willing to pay for effective/efficient labor (i.e. "you get what you pay for").

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Allscripts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Raleigh, NC
    Current Employee - Sales Manager in Raleigh, NC

    I have been working at Allscripts full-time for more than 10 years

    Pros

    There is significant sales opportunity from within the client base to sell existing and new features.

    Cons

    The company has client satisfaction issues related to implementation and functional issues with its partners due to its varied software client base. Too much politics and internal 'clubs' hindering success.

    Advice to ManagementAdvice

    Consider the point of view and advice of your long term employees to drive change given the legacy client base it affects.

    Recommends
    Positive Outlook
    Approves of CEO

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