Allscripts

  www.allscripts.com
  www.allscripts.com

Allscripts Reviews

Updated December 22, 2014
Updated December 22, 2014
454 Reviews
3.0
454 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Allscripts CEO Paul Black
Paul Black
145 Ratings

Review Highlights

Pros
  • Work life balance was good until latest management change (in 40 reviews)

  • Work from home option (required if implementation consultant) (in 24 reviews)


Cons
  • Maintaining work /life balance caused some employees to seek other job options (in 19 reviews)

  • A big chunk of the senior management lacks in competent interpersonal skills and are very narrow minded (in 17 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Implementation Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Allscripts

    Pros

    Option to work from Home. Brilliant people work for the company.

    Cons

    No Work Life Balance. Overall the company under values their employees and is solely looking to contain cost - despite the impact to clients.

    Doesn't Recommend
    Neutral Outlook
  2. 3 people found this helpful  

    Was great until Eclipsys merger followed by new CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Support Consultant in Raleigh, NC
    Current Employee - Senior Technical Support Consultant in Raleigh, NC

    I have been working at Allscripts (more than 10 years)

    Pros

    Working from home (when necessary). Not much micromanaging day to day. Reasonable job stability with not much in the way of layoffs.

    Cons

    After the merger with Eclipsys, the management was gutted from Allscripts and Eclipsys people were put in charge. Unfortunately, Eclipsys was going downshift, before the merger, and their managers were not familiar with the small physician practices. They were only familiar with hospitals. It's fine to outsource Support to India when you are dealing with hospitals which have all their own IT staffs. It is not fine when there are office managers and doctors calling in directly.
       Even that merger was bearable, until they ousted the previous CEO and brought in the current CEO. He was on record as getting over $10 million just for coming on as CEO, and, yet, in his first meeting with the employees, he was asked about employee bonuses/raises. He told us to stop worrying about such things, and just to put our heads down and do our work, and shut up. I guess as long as he gets his $, then things are fine.
       Then, the company mismanaged putting a new Oracle accounting system in place (financial reports still aren't right after 1 1/2 years) and that ended up with the head of development reporting back to the COO that , no, none of his people were using the after hours pay. They reported this back to the board, and said they could cut after hours pay for development, support and services and save lots of money. When it was discovered that the head of development had just gotten bad numbers, they didn't want the embarrassment of telling the board they were wrong, so they went forward with eliminating the overtime pay for everyone. This included some teams in Services, where people were working an extra 30+ hours each week, and making $30K extra per year, while bringing in an extra $250K for the company. The company didn't like idea of people making so much extra money, so they canceled the after hours incentives, and lost the huge additional profit they were making, and destroyed employee morale.
       We have also watched, as VP after VP was hired in from the new CEO's old friends at his old company. Most times, the new VPs were not VPs in their old position. Cronyism runs rampant.

    Advice to ManagementAdvice

    Reorg the company. There should be no VPs with no people under them. We have just shy of 200 people with VP or AVP in their title now, while we only have 6000 people in the company. We should have 30-50 VPs at most, not 200. That will save a few million each year, right there.
    Bring back all client facing positions (including Support) to the US. Customers don't want to talk to India.
    Give raises and bonuses to top performing employees.
    Worry about making and selling a better product, and stop focusing on squeezing the last penny from the employees who are already lowest on the salary grades.
    Bring back after hours pay, even if at 50% of what it was. Employees perform far better if they feel they are being compensated for their time, rather than having nothing in it for them, but more work, and the possibility that they will get a 1.8% raise at the end of the year, instead of 1.5%.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Never Dull

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Whittier, CA
    Current Employee - Business Analyst in Whittier, CA

    I have been working at Allscripts full-time (more than an year)

    Pros

    Clients
    Co Workers
    IT Managers
    Hospital Tech
    Hospital Highly Rated

    Cons

    The longer you are there, the more work you accumulate.

    Advice to ManagementAdvice

    If you end up giving someone more responsibility, expect them to want to either move up or get compensated.

    Recommends
    Positive Outlook
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  5.  

    Great company, but always look for ways to advance!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Support Consultant
    Former Employee - Senior Support Consultant

    I worked at Allscripts full-time (more than 5 years)

    Pros

    Great pay, wonderful benefits, improving organization culture. Interesting work, company poised to take lead in global industry.

    Cons

    Large and spread out,you will not be promoted fast unless you actively press for promotion. Make sure you use this company for everything you can to boost your value in marketplace.

    Advice to ManagementAdvice

    No advice, not worth it. They are well aware of the competitive environment they have created, more employees just need to wake up.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company if you are truly interested in Healthcare IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Manager in Raleigh, NC
    Current Employee - Solutions Manager in Raleigh, NC

    I have been working at Allscripts full-time (more than 5 years)

    Pros

    I enjoy the collaborative aspects of my Job

    Cons

    Allscripts is a very silo-ed organization that struggles to work as one cohesive unit

    Advice to ManagementAdvice

    Hold the organization stable for a period longer than 2 years

    Recommends
    Neutral Outlook
  7. 3 people found this helpful  

    Why not to work at Allscripts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Project Manager in Remote, OR
    Current Employee - Senior Project Manager in Remote, OR

    I have been working at Allscripts

    Pros

    Pay & benefits are good. Large company with opportunity to get exposure to every aspect of Health Information Technology.

    Cons

    Work/life balance sucks. Employees have been leaving in droves so there is way to much work and far to few employees. Therefore you are expected to work 12 hrs./day and like it! Career opportunity is solely based on who you know, how well you are liked by the privileged few, and if you fully embrace and agree with whatever leadership says should be done. You are not encouraged to think on your own. (This is the new Allscripts under CEO Paul Black. The Allscripts that was led by Glenn Tulman was not this way.) Opportunity has nothing to do with your qualifications or your performance. On a role-specific basis, Project management methodology is cumbersome and dysfunctional, being riddled with bureaucratic red-tape and endless administrative headaches. Resourcing is broken. They assign projects solely based on an erroneous estimate of hours utilization (who has the bandwidth to take on more projects), with no consideration for who is the right fit for the particular project need. Assignment of Project Managers is made in that same way, as PM is a billable position. This is also dysfunctional, failing to realize that Project Management is an Art not a Science and can't be billable without negatively impacting project quality. As a result, the PM is motivated to do a marginal job of managing the project in order to avoid using up all the hours that were put in the project budget for the PM role. Totally focused on quantity, NOT quality. This company is completely unconcerned about project quality. The project audits are only focused on how comprehensively you complete the sea of administrative minutia and comply with the bureaucratic red-tape. The methodology is driven by the desire to place less-than-qualified resources in the role of PM, thus it is a "cookie-cutter" methodology (never-minding the fact that each client and each project is different). This company claims to follow PMI. That is a joke! They cherry-pick parts of PMI that support their processes rather than the reverse. Any aspects of PMI that do not necessarily support the Allscripts processes are discounted and thrown out as not important or not applicable.

    Advice to ManagementAdvice

    Separate Sales and Project Management into separate business units under completely separate leadership. It is commonly understood that Project Management keeps sales in check. In other words, Project Management should have the authority and even the commission to reject unrealistic contracts/SOWs. The Project Manager should develop their own WBS for each project (not use a canned WBS that does not consider the unique characteristics of each project). This WBS then drives a network diagram determining how hours are required for each work packet. The Project Manager should use this information to develop their own Project Budget (to be approved by PM leadership - NOT someone who is part of the sales organization). If that project budget is greater than the SOW, Sales should be required to take the loss which should then be charged back against the salesperson's commission. Having sales and services (PM) under the same leadership structure is having the fox watch the hen house.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Summer internship program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer in Pittsburgh, PA
    Former Employee - Summer in Pittsburgh, PA

    I worked at Allscripts as an intern (less than an year)

    Pros

    Great experience. I enjoyed the way that everything played out for my summer internship. Had the needed things to get me through, and if I didnt I had a contact who would figure things out for me. Have to do a presentation at the end, but as long as you didn't slack all the way through your summer it isn't too hard.

    Cons

    Only worked three days a week, but that's not allscripts fault that was my employers decision. A few of the seminars that I attended seemed a little dry, but were still informative and worth seeing.

    Advice to ManagementAdvice

    Keep the summer internship program going! It is a good opportunity to get allscripts name out there

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Not my ideal employer to date

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Allscripts full-time (more than an year)

    Pros

    If you are one of the chosen few who were with the company from the beginning, you have little to worry about.

    Cons

    Acquisitions are for customer base alone. Customers of acquired companies seem displeased with changes

    Advice to ManagementAdvice

    Get rid of the toxic environment by bringing in new senior management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    structure is difficult for Job growth and advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Atlanta, GA
    Current Employee - Project Manager in Atlanta, GA

    I have been working at Allscripts full-time (more than 5 years)

    Pros

    Good range of products, Cross product training may benefit for job growth if you get chance, Flexible work from home opportunity.

    Cons

    personal benefits needs to improve, Bonus structure is really poor, external training is rare to get, Needs to plan integration of internal and external products. Very poor quality hosting services offering.

    Advice to ManagementAdvice

    No concrete plans for employee growth, Sales contract are really poor and don't enforce methodology for implementation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Difficult to navigate company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Executive
    Current Employee - Regional Sales Executive

    I have been working at Allscripts full-time (more than an year)

    Pros

    Can make a great living, depending on which group you work for.

    Cons

    Lots of managers with personal agendas. Unrealistic sales expectations. Still bleeding money.

    Advice to ManagementAdvice

    Figure it out before tons of good people leave the company!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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