Allscripts Reviews

Updated October 29, 2014
Updated October 29, 2014
431 Reviews
2.9
431 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Allscripts CEO Paul Black
Paul Black
129 Ratings

Review Highlights

Pros
  • Work life balance was good until latest management change (in 40 reviews)

  • Work from home option (required if implementation consultant) (in 24 reviews)


Cons
  • Maintaining work /life balance caused some employees to seek other job options (in 19 reviews)

  • A big chunk of the senior management lacks in competent interpersonal skills and are very narrow minded (in 17 reviews)

More Highlights

Employee Reviews

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  1.  

    Strong Company that could be stronger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Allscripts full-time (more than 8 years)

    Pros

    Laid back environment, new issues every day, not the same thing daily. Money is decent, Work from home occasionally, minimal travel. Office Events.

    Cons

    Biggest issue this company has is cross department communication, especially with new products. New software is developed, rolled out, documented poorly, hard to install, and then dumped into support. They struggle, look for documentation/help and it's a scavenger hunt to find the people/information. There are so many add-on products that it is hard to be an expert on everything.

    Also a majority of the managers are new blood. They didn't start at the bottom, they don't understand the product, they don't always make the best decisions. Also a lot of the little benefits that made Allscripts stand out around surrounding companies have been taken away to save money. Top performers don't get rewarded like they use to. Stock gifts were quite common 5 years ago. Techs who carry pager now no longer get paid for working after hours. Support techs are also now stuck in a primary system where they are in charge of 7-10 clients. They all have weekly meetings for an hour with each client. Add in prep time for the calls they spend 2 days of the week talking to clients on about what needs to be done, and 3 days trying to actually do work.

    Advice to ManagementAdvice

    New software being developed should receive input from both upgrades/support during the process. This way any easy adjustments can be made to benefit all departments. For the first few months it should be supported initially by the developers who wrote it. There should be a bigger transition period to support. Documentation for support can and should be written by support while in this transition period so that they can have access with the developers to ask the right questions. Top performers should be rewarded better. Managers should have to go through the same product training that everyone else does. They should also have to work cases for a while, and perform software installs/upgrades to understand the big picture. Having a manager say on a client conference call "I'm just a manager and don't know the product that well." is real reassuring for clients:)

    Recommends
    Approves of CEO
  2.  

    Sr Manager Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager Development in Raleigh, NC
    Current Employee - Senior Manager Development in Raleigh, NC

    I have been working at Allscripts full-time (more than 3 years)

    Pros

    good work life balance. opportunity for career advancement.

    Cons

    too many reorg changes at the upper management level which cause some instability.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    QA ANALYST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Allscripts full-time (more than 3 years)

    Pros

    Work life balance, no pressure, no hard deadlines, stable application, good benifits, treats employees very well, latest technologies, profitable company, easy going company

    Cons

    Bonus is very less, growth is not so easy, managing global team and coordinating projects gets difficult some times with time zone issues. salary growth is very less.

    Recommends
    Approves of CEO
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  5.  

    Senior Solutions Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Allscripts full-time (more than 3 years)

    Pros

    Good work-life balance, a lot of good collaboration and work associates.

    Cons

    Career path is limited, no promotions.

    Advice to ManagementAdvice

    A lot of good people leave the company because there is no career growth.

    Recommends
    Disapproves of CEO
  6. 2 people found this helpful  

    Some good opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Allscripts full-time (more than 5 years)

    Pros

    Casual dress code (if no client interaction), great location, lots of travel (Pro for some). Most colleagues are friendly, helpful people.

    Cons

    Bonus is not guaranteed, and is paid annually. Travel percentage is high and will definitely be higher than what your recruiter tells you. Expect leaving home on Sunday and returning Friday quite frequently. There is no incentive for high travel percentage. Earning hotel/airline points doesn't cut it for an incentive. The company doesn't seem to have a long -term plan for many of its business units, and many of the products have little focus on quality so client-facing individuals better have a thick skin. It seems that product development doesn't listen very closely to many customers and employees in regards to ways to improve the product.

    Advice to ManagementAdvice

    Bonuses should be paid quarterly regardless of business unit performance and even a small travel bonus for high percentage travelers. It's very demoralizing to work so many long hours and told to leave town on a short notice for no reward.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    This place sucks thats a great title

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Consultant in Raleigh, NC
    Former Employee - Technical Support Consultant in Raleigh, NC

    I worked at Allscripts full-time (more than 3 years)

    Pros

    NONE!! they could careless about you they will just fire you and replace!

    Cons

    Everything!! The software is crap they keep updating it with more bugs and feed this crap to the clients who if the woke up they would find other products are much better!

    Advice to ManagementAdvice

    CLEAN HOUSE and start over!! The main software should be trashed and rewritten!! Wake up clients there are much better products out there!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    It was a decent company prior to the 2010 Allscripts/Eclipsys merger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Allscripts full-time (more than 10 years)

    Pros

    During my time at Allscripts, I meet and worked with very talented people,
    several that I still have as friends. I miss them, but not the company.

    Cons

    Having read all of the comments here, it appears that the decline is far worse now, than it was when I was there.

    The Allscripts/Eclipsys merger in 2010.

    Outsourcing
    The only thing that was soon obvious to anyone looking at the merger, was that
    the majority of Eclipsys support was in India. This soon became a source of angst
    with the US based employees, that meetings were held in an attempt to aswage
    the threat that the outsourcing was soon to become.

    Havoc Wrecked On Support
    In addition to the outsourcing, the merger destroyed a well functioning support
    structure, that only needed more analysts. The new support structure wrecked
    havoc with the support teams, and no doubt drove many clients away.

    Cronyism
    Cronyism had always existed in both companies, however it went into overdrive
    after the merger. Talented people left, including supervisors. The replacement
    supervisors were placed into their positions, and not by merit. Previously,
    a supervisor knew your job, and could relate to any issues that you might
    encounter.

    Raises, what raises? A one time bonus, if even that.

    Training, what training? OJT, and into the trenches. There was great help from
    co-workers, however sometimes it was the blind leading the blind.

    One of my final memories of there was working with a client that indicated that they only
    wanted a US based analyst to call. The very first thing that I heard when I told the client
    who I was, and why I was calling was, thank you for being an American.

    Advice to ManagementAdvice

    Find a buyer. At one time Allscripts was there with its major competitors.
    Many bad management decisions have driven clients away.

    Is it easier to keep an existing client, or search for a new one?

    Now they are an also ran, with its major competitors having far better products.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Terrible Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Allscripts full-time (more than an year)

    Pros

    Some of the people were great

    Cons

    Leadership across the board was bad, and only got worse with the new CEO

    Advice to ManagementAdvice

    Treat people like humans - the small circle of senior leadership only focuses on their potential gains, to the detriment of the employee population. You can see by the limited stock movement since the new CEO and his team took over, that little has improved.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Company only cares about profit by reducing stateside employee base.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Allscripts full-time (more than 10 years)

    Pros

    Absolutely nothing. Here's your 5 word minimum.

    Cons

    After 20 loyal years, I was given a one week notice that my position was being terminated (obviously due to outsourcing in India), with no offering of any other positions within the company. Still unemployed 18 months later with no job prospects, no health care and no income. Thanks Allscripts.

    Advice to ManagementAdvice

    Find out who's getting the work done and keep your most productive employees, instead of the ones who play on Facebook,come in late, take 2 hour lunches, and chat on their phones all day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Company wide, great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Allscripts

    Pros

    Great work/life balance, give back to community. Company updates on a regular basis, promotion from within, ESSP

    Cons

    Continual turn over in upper management. Micromanaging from upper management, eliminating perks such as on-site gym to cut costs.

    Recommends
    No opinion of CEO

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