Allstate
3.1 of 5 1,162 reviews
www.allstate.com Northbrook, IL 5000+ Employees

Allstate Reviews in Charlotte, NC

Updated Jun 26, 2014
All Employees Current Employees Only

3.0 47 reviews

                             

46% Approve of the CEO

Allstate Chairman, President, and CEO Thomas J. Wilson II

Thomas J. Wilson II

(24 ratings)

56% of employees recommend this company to a friend
47 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great benefits!

    Direct Sales Professional (Current Employee)
    Charlotte, NC

    ProsPension, 401k, tuition reimbursement, opportunities to move up if you work hard to better yourself professionally, raises every year, and work groups for all walks of life (young professionals, LGBT, African American, etc)

    Consdiminishing bonus structure, not necessarily a "con" but it's good to know upfront that management won't hold your hand to advance, you have to work hard to stand out in a building of 1000 people.

    Advice to Senior Managementbetter the work-life balance. Yes, the CCC is there to help the local agents, but working both Saturday and Sunday can quickly wear you down. I'm excited to see if this changes with the hiring of these next few classes. Another thing - please bring Sodexo back :(

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Ok, Hold HR accountable

    Direct Sales Specialist (Former Employee)
    Charlotte, NC

    ProsGreat place to worked when I was there from 2009-2011. Was compensated very fair with commission $2,000-3,500 k on top of base and games. Managers were great. They wanted you to succeed so bad this one guy was in nesting double the time. Great cafe!! Fair benefits. Always teaching us things. Awesome

    ConsHR dis not know their job and gave bad advise. Corporate did not care to make good. I left because my mother had a stroke. I was advised via EMAIL to resign. I did that when the advice should have been submit FMLA papers for a leave which I was already on to take her to appointments. When I was ready I never got called, told I am re-hire-able yet they dont want to hire me because I resigned. Even with documented proof and good status I was not allowed back. Maybe I should call a Lawyer. Also, I heard compensation went down. thats sad

    Advice to Senior ManagementAdvice to Corporate is to hold HR accountable for their mistakes. I have a BS Degree now in HR and can not get a job however, I would never advise an employee how I was advised by Allstate. I had no job to come back to when I was ready and this is why laws are in place. Not far.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    great work place!

    Customer Service Representative (Current Employee)
    Charlotte, NC

    Prosflexible hours, great pay, great people

    Constakes a long time to move up in the company

    Advice to Senior Managementlet us move up faster!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Customer Insurance Rep

    Customer Service Representative (Former Employee)
    Charlotte, NC

    ProsTraining was easy and fun, you were in a classroom setting for 7.5 weeks and then moved to transition. Benefits were pretty decent including PTO. Working on Sundays and after 8pm were decent, calls were to a minimum and no supervision which can feel childish at times.

    ConsManagement was annoying and my co-workers were pretty young, it felt like high school. Constantly having angry customers, rarely talk to customers without attitudes. Policies were always messed up and constant transfers made customers upset....naturally.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Typical Call Center Environment

    Customer Service Representative (Current Employee)
    Charlotte, NC

    Prostime off policies; able to purchase PTO for use for following year
    many company programs offered throughout the year to boost morale

    Consinsurance benefits are expensive and provide minimal coverage compared to what I have had in the past
    No work/life balance,
    High turnover rate due to low morale with employees
    Depending of time of hire, may have to wait additional year before raise is offered.

    Advice to Senior ManagementTraining is too long so there could be looks into decreasing time spent in training. Also, when offers of employment are initially made, make sure that what is told to potential employess is what actually occurs once employee is hired

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Allstate Review

    Customer Service Representative (Former Employee)
    Charlotte, NC

    ProsReceived my Certification in Customer Service Representative in Direct Sales.

    ConsNot enough support from management or the timekeeping department.

    Advice to Senior ManagementBe more considerate and family orientated to people with families.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    The right hand doesn't know what the left hand is doing.

    Customer Relationship Specialist (My Title-at Least This Week) (Current Employee)
    Charlotte, NC

    Prostraining to get insurance licenses and licenses are all paid for by company, great benefits that started on first day of employment (new employees don't receive anywhere near the 30+ paid days off a year that I currently get though), salary is good for a call center,

    Consnew shifts that have you working Saturday AND Sunday, constantly changing metrics that your performance is measured by, restructuring of monthly STAR bonus that has resulted in a decline in my annual income for the past 5 years even though my hourly salary increased, promotions are more often than not the result of who you know, not what you're qualified for

    Advice to Senior Managementtry hiring people who work exclusively on the weekends, stop restructuring the STAR bonus so it decreases what we earn on an annual basis, promote based on ability, education, and training

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Great Entry Level Sales Experience

    Direct Sales Professional (Former Employee)
    Charlotte, NC

    ProsGreat benefits and earning potential

    ConsSchedule
    Not much room for advancement

    Advice to Senior ManagementN/A

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Great job to build a foundation

    Claims Service Specialist (Current Employee)
    Charlotte, NC

    ProsDiversity
    Opportunity
    Excellent benefits
    Many opportunities to grow

    ConsCall center environment
    Work life balance

    Advice to Senior ManagementChange the favoritism being shown

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Insurance Service Rep

    Senior Customer Insurance Professional (Former Employee)
    Charlotte, NC

    ProsEnjoyed working with great coworkers.

    ConsCall center environment. Not appreciated by management.

    Advice to Senior ManagementTreat employees as human beings and not a number.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Allstate? Contribute to the Community!

Allstate Videos

Loading...

Allstate – Why Work for Us?

We do everything we can to encourage, enhance, provide tools and promote growth in ways that are good for all, so we reach greater heights together. You’ll be part of a company that’s innovating new products and… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Allstate reviews and ratings in Charlotte, NC — including employee satisfaction and approval rating for Allstate CEO Thomas J. Wilson II. All 47 reviews posted anonymously by Allstate employees.