Allstate Reviews

Updated March 4, 2015
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  • Charlotte, NC Area
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2.7
66 Reviews
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Allstate Chairman, President, and CEO Thomas J. Wilson II
Thomas J. Wilson II
752 Ratings

66 Employee Reviews

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  1. 4 people found this helpful

    Strong benefits... moderate pay.... heavy workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Representative in Charlotte, NC
    Current Employee - Claims Service Representative in Charlotte, NC

    I have been working at Allstate full-time (more than a year)

    Pros

    Heavy work load, Some customers will always be unhappy

    Cons

    Helping people, Busy all day

  2. Top Heavy IT Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Network Engineer in Charlotte, NC
    Former Employee - Senior Network Engineer in Charlotte, NC

    I worked at Allstate full-time (less than a year)

    Pros

    - The pay and benefits are very much in line with industry standard, if not a bit above.
    - Work from home options are available, and PTO offered (based on experience) is well-above industry standard.
    - There is a ton of work to be done on a wide-reaching set of technologies, so there is potential for career / knowledge growth.

    Cons

    - The onboarding process that I experienced was, by far, the worst that I have ever seen. The most that will be done (after an hour of scrambling because you weren't expected) is to sit you at an empty desk with no explanation of the Allstate processes, systems, etc. Any questions you may have are not answered or, if you do get an answer, you'll be told "Welcome to Allstate", with knowing silence to follow.
    - The IT department (for which I worked) is very top heavy, with most everyone in a leadership position having been with the company for their entire careers. There is no room for other perspectives other than the way things are done at Allstate.
    - The IT management I worked with/for was very much in the mold of wanting to take credit whenever things were going well, and to pass blame off to subordinates whenever things were not. While I do not question the fact that they are managers (i.e. - they have a title), I do question whether they are truly leaders.
    - It is assumed that if something is spoken in Northbrook (HQ), that everyone at every other business location is aware of what was spoken immediately. This is despite the fact that most conversations happen within cubicle farms and no other communication outside of that is offered, in the moment or in follow-up.
    - Your nights and weekends are considered expendable at a moment's notice and without question. While generous PTO is offered, the opportunities to take that PTO are far and few between.
    - The IT department is very process-driven, to the point where you will be handcuffed from doing anything truly meaningful. It appears that the thought is to manage people with limited knowledge through processes and systems, but it severely handcuffs people from getting a lot of work accomplished.

    Advice to ManagementAdvice

    There is something seriously amiss within the IT department at Allstate. The entire department should be analyzed for improvements to both staff and processes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Total Loss Adjuster in Charlotte, NC
    Current Employee - Total Loss Adjuster in Charlotte, NC

    I have been working at Allstate

    Pros

    Vacation..extra for prior work experience

    Cons

    Overwork you...favoritism. ...they have a 'type' and moving up is not based on your work product....biased

    Advice to ManagementAdvice

    Listen to your people that work for you....be more diverse....goal is to work smarter, not harder

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful

    Need to Get Competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Claims Aduster in Charlotte, NC
    Former Employee - Auto Claims Aduster in Charlotte, NC

    I worked at Allstate full-time (less than a year)

    Pros

    Time Off: 25 days off and 5 could be purchased with payroll deduction. This is the main reason people will stay in this job -- time off.

    Cons

    Workload completely unmanageable -- one claim taken from the list and another one pops up. I can't believe that this company treats employees this way. Salaries are at least $12K below competition for far more work as adjuster is responsible for all tasks and some tasks are not de-centralized to assist with work flow. Morale is horrible. The office is made up of people who have simply given up on improving their lives. 8 people in my unit left in the last year. Extreme politics in play.

    Advice to ManagementAdvice

    Come into the new age and pay employees more for there very hard work. Take action on the annual VOICE employee survey where it is abundantly clear that all of my comments are true. Reassess what you think is "good" performance -- there are many more things that people bring to the table than "metrics".

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful

    Company don't care about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC

    I worked at Allstate

    Pros

    Great training
    Great people
    That's it.

    Cons

    Pay doesn't equal the work
    The employees on the phone work every week but management has weekends off. Weekend ratio on the weekend 1:30.

    Advice to ManagementAdvice

    Management should work when there time works.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Good Entry Level Position

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales Representative in Charlotte, NC
    Current Employee - Insurance Sales Representative in Charlotte, NC

    I have been working at Allstate full-time (less than a year)

    Pros

    Salary, training and people who work there are supportive and friendly. Great place to go for a job without a degree and sales experience, or for someone fresh out of college.

    Cons

    They like to talk about how many opportunities there are to move up or around in the company, but you must be known and in the back pocket of some managers in order to do so. (Kissing butt is a good quality). The hours are terrible mostly 2nd shift and always working weekends. Their attendance policy is stricter than any company I've ever worked for. It sucks being hired near the holidays as well with little to no PTO given for new employees.

    Advice to ManagementAdvice

    Think about your employees lives. There isn't any balance for life/work. Make more opportunities for better shifts.

    Doesn't Recommend
    Negative Outlook
  8. 2 people found this helpful

    claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Adjuster in Charlotte, NC
    Current Employee - Claims Service Adjuster in Charlotte, NC

    I have been working at Allstate full-time (more than a year)

    Pros

    This company is great for beginners, the vacation days are a plus and the benefits are not bad. The training program is also s plus.

    Cons

    The company is owned by shareholders so the salaries are very low compared to other insurance companies. The pay is not competitive

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Specialist in Charlotte, NC
    Current Employee - Direct Sales Specialist in Charlotte, NC

    I have been working at Allstate full-time (more than 3 years)

    Pros

    Managers are friendly. Work life balance ok

    Cons

    Pay is bad compared to other insurance companies. Changed bonus structure so bad that barely any one gets bonus. Everyone has to work saturdays. Other comps give 28 days PTO Nd benefits day 1. Here you get 12 days pto and benefits after 90 days to a year

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Don't apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Insurance Representative in Charlotte, NC
    Former Employee - Customer Insurance Representative in Charlotte, NC

    I worked at Allstate

    Pros

    They have a gym downstairs

    Cons

    Horrible pay, inconsistent time keepers, incorrect 0aychecks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    things are changing here, and not for the better!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Insurance Representative in Charlotte, NC
    Current Employee - Customer Insurance Representative in Charlotte, NC

    I have been working at Allstate full-time (more than a year)

    Pros

    Great benefits package, 401K match, and a pension plan

    Cons

    Work-life balance sucks! You will work each and every saturday, using your PTO days is so hard to do because almost everyday is blocked, high-volume calls even in the 4th quarter.

    Advice to ManagementAdvice

    Invest in your unlicensed reps. Offer a bonus structure or everyone else that hasn't already left for met life, will!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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