Allstate
3.1 of 5 1,162 reviews
www.allstate.com Northbrook, IL 5000+ Employees

Allstate Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.1 1,162 reviews

                             

46% Approve of the CEO

Allstate Chairman, President, and CEO Thomas J. Wilson II

Thomas J. Wilson II

(601 ratings)

55% of employees recommend this company to a friend
1,162 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "The work life balance is ok in some departments and under good managers"
    in 134 reviews
  • "Good benefits including pension and 401K with company match after 3 years"
    in 57 reviews
Cons:
  • "Work/Life balance can be tough, especially for single mothers"
    in 18 reviews
  • "upper management likes the best (usually a friend or family member)"
    in 32 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • No Opinion of CEO

     

    Typical Call Center Environment

    Customer Service Representative (Current Employee)
    Charlotte, NC

    Prostime off policies; able to purchase PTO for use for following year
    many company programs offered throughout the year to boost morale

    Consinsurance benefits are expensive and provide minimal coverage compared to what I have had in the past
    No work/life balance,
    High turnover rate due to low morale with employees
    Depending of time of hire, may have to wait additional year before raise is offered.

    Advice to Senior ManagementTraining is too long so there could be looks into decreasing time spent in training. Also, when offers of employment are initially made, make sure that what is told to potential employess is what actually occurs once employee is hired

    Yes, I would recommend this company to a friend

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    Identity Crisis..

    Anonymous Employee (Current Employee)

    ProsGood people, plenty of OT and decent pay.. Lower level management seems to actually care about it's subordinates. Plenty of PTO time as well.

    ConsA bit disorganized, call volume is sometimes overwhelming. There is a lot of backlash in regards to current Call Center Operations and Local Agencies from customers.. Whether it's long wait times or anger with the local agent.. One feeds off the other.

    Advice to Senior ManagementFigure out which direction the company should go.. Increased volume in calls and customer unwillingness to deal directly with the local agents should tell you something.. Solely serving the agencies isn't working.

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Disconnect between corporate and agencies.

    Licensed Sales Producer (Current Employee)

    ProsGreat programs and training. Take good care of customers with claims. Strong reliable company.

    ConsCorporate office goes forward with new programs a d software before properly testing it in the field with agencies for daily practical use.

    Advice to Senior ManagementAsk agencies for beta trials of new items before launching them nationwide.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Working at Allstate was a good experience.

    Solutions Architect (Current Employee)
    Chicago, IL

    ProsGreat working atmosphere. Leadership was good. Lots of room to grow.

    ConsPay was well below the Chicago market.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Management in silos; very heavy on politics.

    Anonymous Employee (Former Employee)

    ProsI like the work team very much.

    ConsProfessionals really don't need to be micro-managed. I experienced a very negative group of managers that got in the way of getting things done.

    Advice to Senior ManagementHold your management team responsible for being effective manager.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Mostly Good Experiences

    Anonymous Employee (Former Employee)

    ProsAllstate Financial is a great place to work. There are great people working there. The benefits are also fantastic.

    ConsThere have been lots of organizational change. A lot of time is spent worrying if your position will be there the next month.

    Advice to Senior ManagementFind a way to make the employees feel secure in their position.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

    2 people found this helpful  

    Obtained P&C license, excelled in sales and was comfortable to move on to a local agency because of this company.

    Insurance Sales Producer (Current Employee)
    San Antonio, TX

    ProsIf you start at the call center they will pay for your license and there are many training recourses in place to make sure you succeed.

    ConsThe commission structure did change a little too often and NOT for the better.

    Yes, I would recommend this company to a friend

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    Allstate Employment Team responded to this review May 13, 2014 EditDelete
    Thank you for sharing your opinion regarding the commission structure. We are constantly working to improve our employee offerings and your feedback is important.
    • Culture & Values
           
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    • Senior Management
           
    • Comp & Benefits
           
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    My job

    Anonymous Employee (Current Employee)

    ProsGreat moral company, extremely busy job

    ConsAgency does not compensate well for about of responsibility

    Advice to Senior ManagementAppreciate us

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    • Culture & Values
           
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    Great Work Life Balance

    IT Project Manager (Current Employee)
    Northbrook, IL

    ProsCollaborative atmosphere, above average benefits, amenities at Home Office, renewed focus on recognition, development, and career advancement

    ConsStandard corporate politics, lower than industry average pay, "old guard" of leadership that can be inflexible and make change difficult. Minimal formalized onboarding training

    Advice to Senior ManagementEmbrace change, recognize your team for jobs well done

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Allstate Employment Team responded to this review May 13, 2014 EditDelete
    Great feedback - thank you. We are currently working on improving our onboarding training/practices (with technology specifically in mind) so that it can be a more effective process for new ... More
    • Culture & Values
           
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    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Love

    Exclusive Agent (Current Employee)
    Tulsa, OK

    ProsGreat People at all levels

    Consnone that I have come across

    Advice to Senior ManagementThey know what they are doing

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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