Alorica Reviews in Colorado Springs, CO

Updated August 16, 2014
Updated August 16, 2014
342 Reviews

2.1
342 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alorica CEO Andy Lee
Andy Lee
158 Ratings

Review Highlights

Pros
  • There is opportunity for advancement (in 7 reviews)

  • 40 hours guaranteed plus opportunity for overtime (in 10 reviews)


Cons
  • Not only that but the pay grade for employees are lower than any other call center in California (in 27 reviews)

  • Cold management, policies only apply to some, HIGH turnover rate (in 9 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Worked hard for every position. Enjoyed the last one in quality.

    Former Employee - Quality  in  Colorado Springs, CO
    Former Employee - Quality in Colorado Springs, CO

    I worked at Alorica full-time for more than 3 years

    Pros

    Enjoyed making the team members betters at delivering customer service

    Cons

    Being able to help every team member.

    Advice to ManagementAdvice

    One who always was there and gave great advice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    care nothing about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Agent  in  Colorado Springs, CO
    Former Employee - Inbound Customer Service Agent in Colorado Springs, CO

    I worked at Alorica full-time for more than a year

    Pros

    hire anybody
    pay is ok
    unlimited overtime

    Cons

    hostile work environment
    favoritism
    not everyone is held to the same standards

    Advice to ManagementAdvice

    work to better your employees not just treat them like they are disposable

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training Assistant  in  Colorado Springs, CO
    Current Employee - Training Assistant in Colorado Springs, CO

    I have been working at Alorica full-time for more than a year

    Pros

    Nothing good to say about this place

    Cons

    I don't know where to start with this company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Interim Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interim Supervisor  in  Colorado Springs, CO
    Current Employee - Interim Supervisor in Colorado Springs, CO

    I have been working at Alorica full-time for less than a year

    Pros

    Guaranteed 40 hours of work a week
    Unlimited Phone Overtime
    Friendly Environment
    Quick Promotions

    Cons

    Stressful environment
    Lots of escalations
    Sometimes Unorganized

    Advice to ManagementAdvice

    Pay raises when promoting
    Keep eye on Floor Support

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO

    I have been working at Alorica full-time for more than 3 years

    Pros

    90% of the ppl you work with are great ppl and very supportive, almost like a second family .breaks and hour lunch if your not a smoker are set up just right.

    Cons

    the best ppl and managers who care about us the csr s get fired, unrest, nevativity nd gossip. getting harder to pump myself up everyday

    Advice to ManagementAdvice

    get more training. its not a social event its a job. take escalations for reals. don't just scream at the customers.. we get the fail, you don't right?

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    In bound-Phone Company: Phone Agent for ScoreSense

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Agent  in  Colorado Springs, CO
    Former Employee - Phone Agent in Colorado Springs, CO

    I worked at Alorica part-time for less than a year

    Pros

    Got paid $10.00 an hour for a phone agent handling irate customers, but at least there is no heavy lifting like there is in manufacturing

    Cons

    Having to deal with mean, loud, cursing, and irate customers on an everyday basis. This job entails that you save customers from canceling their credit report memberships. Management picks "favorites" to promote, and if you are not apart of the "click" then you will either get terminated, or will never get promoted. Hours are not flexible, and benefits are not that great.

    Advice to ManagementAdvice

    Management should not pressure their team members to meet quotas, and stop using favoritism to promote from within

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Wasted Time In Classroom and Poor Call Center Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO

    I have been working at Alorica full-time for less than a year

    Pros

    Instructor had a great personality

    Cons

    The instructor didn't stick to the materials, provided handouts that could have all been self-paced to minimize errors, Too many smoke breaks that were too long. Too long for lunch breaks. Call Center environment was elbow-to-elbow and no cubicles to separate the sound. Customers complained about background noise. Seemed like a real bullpen. I completed training, but refused to work under those conditions.

    Advice to ManagementAdvice

    Separate people, maybe two to a cubicle with some distance between them to reduce crosstalk so customer don't hear as much. Pay your people better. Other Call Centers do. Have an organizational chart, so if there are any problems, it's clear who to go see.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    If you like to work under pressure...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative, Team Leader  in  Colorado Springs, CO
    Former Employee - Customer Service Representative, Team Leader in Colorado Springs, CO

    I worked at Alorica full-time for more than a year

    Pros

    There is nothing about my experience that I could possibly call a "pro," besides the few people I met and kept in contact with.

    Cons

    In my first weeks of training, it took a month for me to receive my first paycheck, and no one seemed to know what was going on. Like most call centers, the trainers talked the company up, but it didn't take long to see the horrible management and no leadership, whatsoever. Employees were just numbers. Training lacked vital information needed to conduct phone calls, and you were "lucky" if you're equipment worked. There was no consistency in policy, operating procedure and especially disciplinary action. It was a political, popularity contest and it was a relief when I left.

    Advice to ManagementAdvice

    To my knowledge, the managers I worked for are no longer there, but I still hear horror stories from former coworkers. Advice can be taken from what I've said above.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Crowded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Samsung Technical Support  in  Colorado Springs, CO
    Former Employee - Samsung Technical Support in Colorado Springs, CO

    I worked at Alorica full-time for less than a year

    Pros

    Break times. Benefits. Month long paid training. Great co-workers.

    Cons

    Mandatory overtime that was not paid for. Very unreasonable work times. Not flexible at all. Alorica was going in a hiring spree; in which they were looking for 500+ new employees. To fit in one large, yet crowded room. It was noisy, hot and smelly. Having to deal with irate customers all day long.

    Advice to ManagementAdvice

    Start treating your employee's like human beings. I can't begin to tell you how many of upper management have talked down to me when I asked a simple question. Also, please fix the overtime issue. So you don't get sue'd again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Indifferent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at Alorica full-time for less than a year

    Pros

    I got as much overtime as I needed, supervisors were somewhat nice to work for

    Cons

    Adherence.... as a CSR, You've got to adhere to their schedule... I'm trying to be objective.. i was working 50+ hours a week coming in early or staying late. But taking a break at the wrong time or taking lunch at the wrong time counted against you. Sheesh

    Advice to ManagementAdvice

    Be non0biased with employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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