Alorica Reviews

Updated August 27, 2015
27 reviews filtered by
  • Colorado Springs, CO Area
  • Any Job Title
  • Any Status
Employment Status

Reset
1.9
Rating Trends
Recommend to a friend
Approve of CEO
Alorica CEO Andy Lee
Andy Lee
16 Ratings

Pros
  • Guaranteed 40 hours of work a week (in 17 reviews)

  • Good entry level customer service if you have little to no experience (in 13 reviews)

Cons
  • Pay is less than normal call center (in 33 reviews)

  • Very poor communication with upper management (in 13 reviews)

More Pros and Cons

27 Employee Reviews

Sort: Popular Rating Date
  1. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Doesn't Recommend

    Pros

    You can work all the overtime that you want and you'll have to so you can make a decent amount of money every two weeks.

    Cons

    Everything else. They say that the focus is the employee and the culture is great but once you come out of training, it's every person for themselves. The "SME" they have helping you are more worried about enjoying each others company than helping the agents.

    Advice to Management

    Pay your people more, truly change the culture don't just talk about it.


  2. Helpful (1)

    One of the worst companies I've worked for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Colorado Springs, CO
    Former Employee - Trainer in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Steady paycheck. Big parking lot.

    Cons

    Horrible pay. Strange hours. As a trainer my schedule changed over 30 times in two years. Some as drastic as one day 6 am and next day working past midnight. Poor morale because of awful pay and management. No development opportunities. No raises. From CSR to quality to training I was only given 2 dollars more over a four year span.

    Advice to Management

    Find a way to pay employees more. VALUE employees. Look to USAA for guidance. Do not view employees as disposable.


  3. good job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Colorado Springs, CO
    Former Employee - Team Lead in Colorado Springs, CO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Alorica full-time (More than a year)

    Pros

    depending on the campaign, sales positions pay good commission. flexible hours and relaxed atmosphere.

    Cons

    as easy as it is earning commission. there are rules in place to keep you from getting commission. advancement in position takes time.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Stay very far away unless desperate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Colorado Springs, CO
    Former Employee - Call Center Agent in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alorica full-time (Less than a year)

    Pros

    Paid training, good stop gap employment, very consistent schedule once you complete training, thankfully not 24 hours

    Cons

    Turnover is very high, too metric driven, no compassion, call center sweat shop, higher ups just care about retaining contracts with companies, after working there for 1 year you get a laminated sheet of paper saying congrats and that's it,

    Advice to Management

    Pay people more than $10 for the hell you put them in, care about your employee's over your contract with client companies


  6. Helpful (4)

    Decent pay, horrible shifts, bad management, no space

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    After training you get $10 an hour and $15 an hour for every hour of overtime. If you stay a year it gives you the customer service experience you need to advance to really good paying and actual professional jobs.

    Cons

    You have to fight for shifts. You can need a shift with weekends off but you may get a shift where you work from 330pm to midnight with only Mondays and Tuesdays off. It's the most crowded place I've every worked. They have about 300 computers and with lots of people staying for overtime, there can be over fifty people standing and waiting for a computer. You have to get there atleast half hour or more early to hope up get into a computer and clock in on time. Customers complain about the background noise. Half the time you can barely hear them. Management is very lazy, rude, and they don't really care if you're running late or have an emergency, it's not their problem. They're always in meetings and it's near to impossible to get an available supervisor to answer a question, take an escalation, or to take a payment. There are times when you need a supervisor to complete certain tasks. Management on the actual floor after training is very unprofessional. Whether it's cursing, making inappropriate jokes, or just refusing to help while they sit I their cell phones and take ten smoke breaks in a day. Some people can handle that. Me being prior military, I was disgusted with the type of people they would hire to lead and set an example for others. You're elbow to elbow with the people sitting around you. If you just want experience to get to a better job then go for it. But it's not a dream job. There's a lot of pressure on passing customer surveys even if they get mad because they can hear representatives being inappropriate in the back ground. There's pressure on how long your calls are even though you may have to wait half an hour until you get a supervisors help. There's pressure on using all the right steps on the computer systems for each call yet the computers malfunction our just stop working half the time.

    Advice to Management

    Stop blasting your personal music on your phones while representatives are on calls. Watch your language. Racist and sexual jokes are not ok in a work environment yet they're being made constantly. Show up to work if you expect your team to. Eye rolling, belittling, and snapping at New agents is just screwed up when they keep asking questions. Keep your personal problems at home. Stay of your cell phones. If representatives get two breaks then you should get two. Not step out once an hour to mingle our smoke with other supervisors. You're getting paid more for a reason. Be a leader, know your job instead of sending a representative to another supervisor when you don't know the answer because you're "too busy". Really work on letting the representative know what they need to work on on a weekly bases so they can be the best they can be. If representatives can't have food on the floor, you shouldn't either. Gossip is common from some supervisors. Cut it out. Be a mature professional


  7. Helpful (2)

    It was horrible!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Colorado Springs, CO
    Current Employee - Customer Care Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Some or the employees are ok to work with, benefits, pay is okay

    Cons

    Promotes the wrong people, don't care about their employees, your coded for an hour lunch but they only give you 30minutes, supervisors and floor support that are not willing to help at all. Nobody knows anything, you could ask one question and get 5 different answers, favoritism.

    Advice to Management

    Start caring for your employees.


  8. has its pros and cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Alorica full-time (More than a year)

    Pros

    good starting pay. great customers.

    Cons

    no professionalism in the work place. organization in the work place was distasteful. favoritism between employees.


  9. Helpful (2)

    Working here will tear down your morale, give you false hopes, and make you feel entirely worthless.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Colorado Springs, CO
    Former Employee - Technical Support Agent in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people. That's it.

    Cons

    False advertising to move up. Terrible work environment. They don't try to understand situations. It's stressful.

    Advice to Management

    Don't act like you're better than everyone. You aren't. You're a paid watch dog, and that's all. Don't look so disappointed when you don't get the reaction you want. Maybe you should put yourself in everyone else's shoes before acting like you're an Alorigod.


  10. You could do a LOT better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Alorica full-time

    Pros

    They have paid training. If you are a full time employee you get good benefits.

    Cons

    The work environment is terrible. You get surveys based on your performance but the customers don't realize and give you failed surveys based on the fact that they are mad at the company. They don't train well enough to prepare you for what you will deal with on the floor. They set unrealistic goals. They criticize when it's not your fault. They make you pay for their greediness by taking shortened lunches. Their bottom line is money. They don't care for their employees, although they try to make it seem like that. We all know the truth.

    Advice to Management

    pay us more! We have earned it. And maybe if you paid us more and actually backed us up with our customer's instead of this iffy stance the majority of the supervisors take, then maybe people would stay. And prepare your new employees for the horrible customers we will end up dealing with. Don't make it seem like it's something else that it's not.


  11. B.s. This place is so disgusting with management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alorica full-time (Less than a year)

    Pros

    The employees were amazing. I got along with everyone and looked forward to seeing everyone at work. Except for management their a joke

    Cons

    Liars, thief's, high school, unprofessional, this place is a place to go while still looking for what you really want to do

    Advice to Management

    Grow up stop stealing paychecks.



Showing 27 of 739 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.