Alorica Reviews in Colorado Springs, CO

Updated September 29, 2014
Updated September 29, 2014
369 Reviews
2.0
369 Reviews
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Alorica CEO Andy Lee
Andy Lee
170 Ratings

Review Highlights

Pros
  • You have a guaranteed 40 hours full time job with benefits (in 15 reviews)

  • You get the customer service or sales experience needed for a career in these areas (in 12 reviews)


Cons
  • Not only that but the pay grade for employees are lower than any other call center in California (in 29 reviews)

  • Lack in benefits for upper management and pay was awful for Team Managers (in 12 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Worked hard for every position. Enjoyed the last one in quality.

    Former Employee - Quality in Colorado Springs, CO
    Former Employee - Quality in Colorado Springs, CO

    I worked at Alorica full-time (more than 3 years)

    Pros

    Enjoyed making the team members betters at delivering customer service

    Cons

    Being able to help every team member.

    Advice to ManagementAdvice

    One who always was there and gave great advice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Exchange your talent and desire to help for pennies, time edits, inflexibility, and health problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Tech Support in Colorado Springs, CO
    Former Employee - Tier I Tech Support in Colorado Springs, CO

    I worked at Alorica full-time (less than an year)

    Pros

    The co-workers are often like minded, helpful, and in the same situation as yourself, either fired wrongfully from their previous job or in the various situations you will find yourself in colorado springs where it seems the entire city is hell bent on destroying a person's livelihood.

    Cons

    Management is a bunch of children given authority without proper training. They range from spineless to apathetic to downright evil. (A manager told me " I don't care if their family died in a car accident you will not transfer to ECR" no joke) You will get three different answers from floorwalkers and all three will be wrong. They will manipulate your time worked when a call pushes you beyond your scheduled shift. The building is so old I'm sure theres asbestos in the walls to the point that people have quit due to health concerns and they will not help you change your shift if a life event has occurred.

    The company is a parasite that leeches money off of contracts and companies that are too cheap to hire proper. Instead of being paid 14 like what is paid in the contract, you are paid 10. That means that the extra 4 dollars gained each employee will go into the pocket of the con artist that runs this joint.

    You will not receive a raise but you'll be promoted and given a 50 cent raise that will not be even worth the responsibility you will take on. A supervisor gets 11.25 SALARIED.

    This company is a joke like that of xerox and many other call centers. They will not help you and you are there to make THEM money not yourself and you will not be helping customers you will push them through queues until they are frustrated and hangup but hey you did a good job and made alorica money.

    If you care about human beings, customer service, solving problems, and getting paid for your time worked, stay away from this pit.

    If you couldn't care less about your fellow man and get off on causing problems for human beings then this is for you and you will enjoy paying for it.

    Advice to ManagementAdvice

    Honestly your company is so far gone there is no hope for reform and you are the scourge of this earth. You do not care and accept your business as cohesive. My advice to you is to get out of this town for good and stop preying on those who are down on their luck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    care nothing about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Agent in Colorado Springs, CO
    Former Employee - Inbound Customer Service Agent in Colorado Springs, CO

    I worked at Alorica full-time (more than an year)

    Pros

    hire anybody
    pay is ok
    unlimited overtime

    Cons

    hostile work environment
    favoritism
    not everyone is held to the same standards

    Advice to ManagementAdvice

    work to better your employees not just treat them like they are disposable

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training Assistant in Colorado Springs, CO
    Current Employee - Training Assistant in Colorado Springs, CO

    I have been working at Alorica full-time (more than an year)

    Pros

    Nothing good to say about this place

    Cons

    I don't know where to start with this company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Interim Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interim Supervisor in Colorado Springs, CO
    Current Employee - Interim Supervisor in Colorado Springs, CO

    I have been working at Alorica full-time (less than an year)

    Pros

    Guaranteed 40 hours of work a week
    Unlimited Phone Overtime
    Friendly Environment
    Quick Promotions

    Cons

    Stressful environment
    Lots of escalations
    Sometimes Unorganized

    Advice to ManagementAdvice

    Pay raises when promoting
    Keep eye on Floor Support

    Recommends
    Positive Outlook
    Approves of CEO

    Alorica Response

    Oct 29, 2014HR Coordinator

    Thank you for your candid feedback; it will certainly help to support us in our efforts to improve the overall employee experience here at Alorica! Your anonymous comments will be shared with our ... More

  7. 1 person found this helpful  

    sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO

    I have been working at Alorica full-time (more than 3 years)

    Pros

    90% of the ppl you work with are great ppl and very supportive, almost like a second family .breaks and hour lunch if your not a smoker are set up just right.

    Cons

    the best ppl and managers who care about us the csr s get fired, unrest, nevativity nd gossip. getting harder to pump myself up everyday

    Advice to ManagementAdvice

    get more training. its not a social event its a job. take escalations for reals. don't just scream at the customers.. we get the fail, you don't right?

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    In bound-Phone Company: Phone Agent for ScoreSense

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Agent in Colorado Springs, CO
    Former Employee - Phone Agent in Colorado Springs, CO

    I worked at Alorica part-time (less than an year)

    Pros

    Got paid $10.00 an hour for a phone agent handling irate customers, but at least there is no heavy lifting like there is in manufacturing

    Cons

    Having to deal with mean, loud, cursing, and irate customers on an everyday basis. This job entails that you save customers from canceling their credit report memberships. Management picks "favorites" to promote, and if you are not apart of the "click" then you will either get terminated, or will never get promoted. Hours are not flexible, and benefits are not that great.

    Advice to ManagementAdvice

    Management should not pressure their team members to meet quotas, and stop using favoritism to promote from within

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    If you like to work under pressure...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative, Team Leader in Colorado Springs, CO
    Former Employee - Customer Service Representative, Team Leader in Colorado Springs, CO

    I worked at Alorica full-time (more than an year)

    Pros

    There is nothing about my experience that I could possibly call a "pro," besides the few people I met and kept in contact with.

    Cons

    In my first weeks of training, it took a month for me to receive my first paycheck, and no one seemed to know what was going on. Like most call centers, the trainers talked the company up, but it didn't take long to see the horrible management and no leadership, whatsoever. Employees were just numbers. Training lacked vital information needed to conduct phone calls, and you were "lucky" if you're equipment worked. There was no consistency in policy, operating procedure and especially disciplinary action. It was a political, popularity contest and it was a relief when I left.

    Advice to ManagementAdvice

    To my knowledge, the managers I worked for are no longer there, but I still hear horror stories from former coworkers. Advice can be taken from what I've said above.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Crowded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Samsung Technical Support in Colorado Springs, CO
    Former Employee - Samsung Technical Support in Colorado Springs, CO

    I worked at Alorica full-time (less than an year)

    Pros

    Break times. Benefits. Month long paid training. Great co-workers.

    Cons

    Mandatory overtime that was not paid for. Very unreasonable work times. Not flexible at all. Alorica was going in a hiring spree; in which they were looking for 500+ new employees. To fit in one large, yet crowded room. It was noisy, hot and smelly. Having to deal with irate customers all day long.

    Advice to ManagementAdvice

    Start treating your employee's like human beings. I can't begin to tell you how many of upper management have talked down to me when I asked a simple question. Also, please fix the overtime issue. So you don't get sue'd again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Indifferent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at Alorica full-time (less than an year)

    Pros

    I got as much overtime as I needed, supervisors were somewhat nice to work for

    Cons

    Adherence.... as a CSR, You've got to adhere to their schedule... I'm trying to be objective.. i was working 50+ hours a week coming in early or staying late. But taking a break at the wrong time or taking lunch at the wrong time counted against you. Sheesh

    Advice to ManagementAdvice

    Be non0biased with employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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