Alorica Reviews

Updated August 27, 2015
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1.8
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Alorica CEO Andy Lee
Andy Lee
23 Ratings

Pros
  • Guaranteed 40 hours of work a week (in 17 reviews)

  • Good entry level customer service if you have little to no experience (in 13 reviews)

Cons
  • Pay is less than normal call center (in 33 reviews)

  • Very poor communication with upper management (in 13 reviews)

More Pros and Cons

80 Employee Reviews

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  1. Trainer/Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Trainer in Kennesaw, GA
    Former Employee - Customer Service Trainer in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alorica part-time (More than 3 years)

    Pros

    Had opportunity to travel between Atlanta and California which gave you a chance to break up routine work days.

    Cons

    Company management fluctuated too much. Never a clear direction for managers

    Advice to Management

    Treat management and employees as assets and not as property.


  2. Helpful (1)

    Fun Training Enviroment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great training schedule, my trainers are fun and helpful.

    Cons

    System could be better, could be more accurate with the floor systems.

    Advice to Management

    none as of yet


  3. UNPROFESSIONAL!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kennesaw, GA
    Former Employee - Anonymous Employee in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Alorica full-time (Less than a year)

    Pros

    The 4 week training is a breeze!

    Cons

    EVERYTHING ABOUT ALORICA IS A CON! IN FACT THEY ARE CON ARTISTS! They lie to you about being able to bid on the schedule you want when you come out of nesting. They lie to you about your bonus when your choice in surveys are at a 9.2 for the month. The team managers sucks! Not all but most of them they act as if they never want to do their jobs and help or take escalation! I never do reviews but ALORICA tried my entire life and I wouldn't come back and work for the company even in desperation!

    Advice to Management

    Every last single one of you need to GET IT TOGETHER! You all are such a disappointment! It will only be so long before you all are forced to do right! You all better get it together before those contracts are pulled from you guys! Stop taking your management positions as a means to make you feel better about yourself and actually DO SOME WORK! It's a TEAM EFFORT to have a COMPANY REACH ITS GOAL! No wonder why you all are failing!!!!!!


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  5. Helpful (1)

    KENNESAW, GA- WASTE of Time & Gas- AVOID! Not Even In Desperation!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook

    Pros

    4 weeks paid classroom training. NO dress code at all! The people you meet working there are funny people. Trainers and most low level managers are nice. No dress code. They hire people here who couldn't get a job anywhere else. They run ads for employment on MARTA and at the bus stops.

    Cons

    LOWEST paying call center in area. $9.00 an hour. There is NO unlimited overtime like they promise at hiring and in training, there is usually no overtime at all- which you must have to survive on that hourly rate. Your salary is $9.00 per hour. Forget everything they tell you, the fake success stories they tell you, that you will make a whopping $10.50 an hour if you do everything right is next to impossible to achieve- your salary is $9.00an hour. Will mess up your paycheck, they do not pay incentives or bonuses as promised. No one takes responsibility for making the promises about money. They ask ALOT for $9.00 an hour. cant be late, dont be absent, NO bathroom breaks. Trainings once you get out of basic training are someone who cannot read trying to read you info from a printed sheet of paper. Snack bar is a joke. It's somebody with connections to the company trying to run a snack bar out of their home kitchen. It has the nerve to be expensive. Disorganized and unprofessional- no one including management seems to know what is going on. Don't take a job here, even if you're desperate. Spend your time looking for a better job.

    Advice to Management

    Hire professional managers- maybe you need to look outside the company Raise your beginning pay rate and actually pay it. You'll attract different people. Stop lying to trainees about how much money they're going to make there with OT and bonuses. It should be illegal for you to flat out lie like that. Hire professional support staff to perform employee services- again, maybe go outside the company. Bring in a real company (Chartwell's?) to run the snack bar. Take those silly tv's down, and get your money back, and pay staff more. No one watches the tvs, and in the cafeteria, it plays soap operas.


  6. worst job evevr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Georgia in Kennesaw, GA
    Former Employee - Georgia in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the best part of the job is being able to complete unlimited over time

    Cons

    There isnt any growth opportunities within this company they are unorganized


  7. Helpful (4)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kennesaw, GA
    Former Employee - Anonymous Employee in Kennesaw, GA

    Pros

    team members were wonderful to work with. There was unlimited overtime

    Cons

    Some of the supervisors/team leads should attend sensitivity training to learn how to manage a team. Survey reviews are a joke; fail a survey and it goes against you no matter how many surveys you have passed previously even it it was not your fault. Too much pressure and too many expectations for the $9 hour pay.


  8. Helpful (1)

    bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing at all horriable job applying for the job process is way too long. The pay is very bad not worth it.

    Cons

    Everything low pay bad hours pay is very low for all that we do they are scaming us. We dont even get a raise after training.

    Advice to Management

    Boost up pay we do too much for little pay. shorting the interview process. Lady in recruits is mean and lazy please fire her.


  9. Helpful (1)

    Fast interview process and start date

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kennesaw, GA
    Current Employee - Anonymous Employee in Kennesaw, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Alorica full-time (Less than a year)

    Pros

    Guaranteed 40 hours and higher pay for having an active Property Casualty license than other clients

    Cons

    Only 6 days of PRO per year until you've been there almost 2 years. Health insurance too expensive. Only 50% match on 401K


  10. Helpful (2)

    Fast Pace enviroment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kennesaw, GA
    Former Employee - Anonymous Employee in Kennesaw, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    In recruiting is a good experience if you like volume staffing. Plenty of opportunity for Agents as Customer Service in a call center. The hiring process can be completed in two weeks

    Cons

    High turn over, constant change in priorities,

    Advice to Management

    Complete Annual salary reviews and compensation base on performance. Care about your employees (all levels)


  11. Helpful (1)

    worst job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA

    Pros

    There's always going to be an opportunity to work over time. They always need people and they will always take you back no matter what.

    Cons

    UNPROFESSIONAL!!!! They're so unprofessional. Everybody is sleeping with everybody. The job consumes your whole life so you can forget about handling any type of business. You can't be late for 3 months straight.

    Advice to Management

    Get it together



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