Alorica Reviews

Updated June 30, 2015
74 reviews filtered by
  • Kennesaw, GA
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1.9
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Recommend to a friend
Approve of CEO
Alorica CEO Andy Lee
Andy Lee
22 Ratings

Pros
  • Guaranteed 40 hours of work a week (in 17 reviews)

  • Good entry level customer service if you have little to no experience (in 13 reviews)

Cons
  • Pay is less than normal call center (in 33 reviews)

  • Very poor communication with upper management (in 13 reviews)

More Pros and Cons

74 Employee Reviews

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  1. worst job evevr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Georgia in Kennesaw, GA
    Former Employee - Georgia in Kennesaw, GA

    I worked at Alorica

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the best part of the job is being able to complete unlimited over time

    Cons

    There isnt any growth opportunities within this company they are unorganized


  2. Helpful (1)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kennesaw, GA
    Former Employee - Anonymous Employee in Kennesaw, GA

    I worked at Alorica

    Pros

    team members were wonderful to work with. There was unlimited overtime

    Cons

    Some of the supervisors/team leads should attend sensitivity training to learn how to manage a team. Survey reviews are a joke; fail a survey and it goes against you no matter how many surveys you have passed previously even it it was not your fault. Too much pressure and too many expectations for the $9 hour pay.


  3. Fast interview process and start date

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kennesaw, GA
    Current Employee - Anonymous Employee in Kennesaw, GA

    I have been working at Alorica full-time (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Guaranteed 40 hours and higher pay for having an active Property Casualty license than other clients

    Cons

    Only 6 days of PRO per year until you've been there almost 2 years. Health insurance too expensive. Only 50% match on 401K


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  5. Helpful (1)

    Fast Pace enviroment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kennesaw, GA
    Former Employee - Anonymous Employee in Kennesaw, GA

    I worked at Alorica

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    In recruiting is a good experience if you like volume staffing. Plenty of opportunity for Agents as Customer Service in a call center. The hiring process can be completed in two weeks

    Cons

    High turn over, constant change in priorities,

    Advice to Management

    Complete Annual salary reviews and compensation base on performance. Care about your employees (all levels)


  6. worst job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA

    I worked at Alorica

    Pros

    There's always going to be an opportunity to work over time. They always need people and they will always take you back no matter what.

    Cons

    UNPROFESSIONAL!!!! They're so unprofessional. Everybody is sleeping with everybody. The job consumes your whole life so you can forget about handling any type of business. You can't be late for 3 months straight.

    Advice to Management

    Get it together


  7. Helpful (1)

    Really terrible job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Kennesaw, GA
    Former Employee - Customer Care in Kennesaw, GA

    I worked at Alorica full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    none that i can think of. its a job so you can kinda pay your bills i guess

    Cons

    micromangement. low pay. terrible team leads. undertrained leaders.


  8. Great place to start your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA

    I worked at Alorica full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    caring leadership, extensive training, easy job, almost unlimited overtime, bonus program, if you do your job it is easy to get promoted

    Cons

    pay is low but more than fast food or retail

    Advice to Management

    You need people in workforce management that know what they are doing. Fix the problems with Cisco and headsets.


  9. Helpful (2)

    Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA

    I have been working at Alorica

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You can always get a job even with little or no experience.

    Cons

    Unorganized, Don't invest in employees, overworked for little pay.

    Advice to Management

    Train better and invest in quality employees instead of always having tons on new hires all the time.


  10. Helpful (1)

    Teenager Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kennesaw, GA
    Current Employee - Anonymous Employee in Kennesaw, GA

    I have been working at Alorica full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It was easy to be hired. And, as a whole, all of my supervisors are very nice.

    Cons

    The pay is horrible. This is also the only job where I've had to fight for a shift. I needed a shift with weekends off and ended up getting Thursdays and Fridays off instead. They spend a lot of time stressing numbers as opposed to actually helping the customers. And the managers are upset about having to take escalations, payments, and answering questions. There is a lot of misinformation floating around (I've had 3 supervisors in 4 months and all of them tell me different things). The parking situation is downright laughable. And there is never any overtime (although it was promised when we applied and all through training). The lack of professionalism is palpable and it's a downright depressing place to work.

    Advice to Management

    Get it together. You're managers. Manage. Help your employees, follow your own rules, show some professional decorum, stop playing your crappy music as loud as possible, and be aware that this is a job site - not a nightclub. This isn't the time for you to hook up with your fellow managers and tell offensive jokes. It's time to work. And raise the friggin pay scale! Literally no one can survive on 9 bucks an hour without overtime.


  11. Helpful (1)

    Good For Paying Bills, Not a Professional Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA

    I worked at Alorica

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It is really easy to get hired by this company. The interviews were real laid back. If you need a quick check, this is the place. You will have fun with your co-workers from time to time and you will somewhat have a financially secured job, but the pay will be low. It's not that bad of a company, just needs improvement.

    Cons

    They do not celebrate MLK day. There is little room for promotion. It depends on who likes you.This is the business that Alorica is in. They have several contracts with thousands of companies. The idea is to pay their employees minimum salary so that they can keep majority of the money. You will only go as far as people like you, but if you are a people person, you shouldn't have any issues getting promoted.

    Advice to Management

    Stop black balling certain people just because you don't like them. Stop giving power to certain Team Managers to make Hiring Managers decisions. Promote people based on their talents and not if they can be somebody that you can get over on.



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