Alorica Reviews

Updated June 29, 2015
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2.3
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Approve of CEO
Alorica CEO Andy Lee
Andy Lee
8 Ratings

Pros
  • Guaranteed 40 hours of work a week (in 17 reviews)

  • Good entry level customer service if you have little to no experience (in 13 reviews)

Cons
  • Pay is less than normal call center (in 33 reviews)

  • Very poor communication with upper management (in 13 reviews)

More Pros and Cons

15 Employee Reviews

Sort: Popular Rating Date
  1. Don't look for a raise....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in West Mifflin, PA
    Current Employee - Team Manager in West Mifflin, PA

    I have been working at Alorica full-time (More than 5 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Great people in West Mifflin! I love the team I work with, my peers are amazing. Team managers will bend over backwards for you.

    Cons

    Wage freeze for managers. The only way to get a raise I'd to get a promotion. But you can't get a promotion when there are no positions to be promoted into. Upper management does not do a good job of showing appreciation half the time and often takes credit for your work.

    Advice to Management

    End the wage freeze. Appreciate the people who Are making your agents profitable.


  2. Helpful (1)

    Okay place to work for experience and not necessarily a career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Exempt Employee in West Mifflin, PA
    Current Employee - Exempt Employee in West Mifflin, PA

    I have been working at Alorica full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great support staff. Flexible schedules. Professional and safe work environment. Knowledgeable in the call center industry. Bonus potential is okay depending on the program you work on.

    Cons

    Wage freeze for management has been in effect for 5 years which means no appraisals or raises above agent level. This leaves nothing to work towards even though the company is doing great financially. Benefits are bad and not worth signing up for. Money is not put back into the business. Systems, phones, furniture, and cubicles are old and outdated.

    Advice to Management

    Put money back into the business and the people running the business.


  3. Helpful (2)

    Do not get sucked in by their b.s.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Customer Service Representative in West Mifflin, PA
    Current Employee - Universal Customer Service Representative in West Mifflin, PA

    I have been working at Alorica

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You can make commission on top of your hourly if you have a sales backround.

    Cons

    The place as a whole is not professional. There's a lot of favoritism all around and the people are ghetto. They should set the expectations higher when hiring agents to keep it professional. It stems from upper management though because they're lacking therefore the agents aren't and it reflects in the programs performance.

    Advice to Management

    Get people to replace you because obviously you're not succeeding and you need to learn to not he robots and actually care and treat your good hard working employees better. Don't promote someone just because they're your friend etc.


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  5. It was ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in West Mifflin, PA
    Former Employee - Call Center Representative in West Mifflin, PA

    I worked at Alorica

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours. The opportunity to make bonuses was nice to compensate your paycheck. Comfortable dress code with contests for office morale. Free parking.

    Cons

    Unprofessional co-workers. Starting pay was low due to option to make bonus for sales. Not a place to pursue a career. Constant changes with accounts leaving...can be laid off.


  6. Went downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in Pittsburgh, PA
    Former Employee - Membership Consultant in Pittsburgh, PA

    I worked at Alorica (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Sales bonuses were great. Comission per account

    Cons

    Bonuses were minimal when accounts were closed automatically

    Advice to Management

    Management could have been more helpful


  7. Is okay... Ish.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Retention/Customer Service Inside Sales in West Mifflin, PA
    Former Employee - Inbound Retention/Customer Service Inside Sales in West Mifflin, PA

    I worked at Alorica full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Many different accounts. If the account you work for leaves the company, they will try to relocate you to a different account. See more about this in the cons...
    Caring upper management, if you luck into the right account.

    Cons

    Funneling employees into the biggest account with the highest turn-over.
    Unrealistic expectations of employees.
    One manager will often tell you one thing, and the next manager you speak to will tell you something completely different.

    Advice to Management

    When someone tells you they are having problems because of the people around them, listen. Also, get your stories straight. Don't tell someone they can apply to a different position if you know they don't meet the requirements.


  8. Helpful (1)

    Poor upper management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in West Mifflin, PA
    Former Employee - Manager in West Mifflin, PA

    I worked at Alorica full-time (More than 8 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good entry level customer service if you have little to no experience.

    Cons

    Pay and HR policies are designed to drive people away before they are eligible for benefits, There training is bare minimum due to the planned high turnover rate.

    Advice to Management

    Stop lying to your clients about the quality of service that they are getting.


  9. Helpful (1)

    Great peers - upper management sucks.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in West Mifflin, PA
    Current Employee - Team Manager in West Mifflin, PA

    I have been working at Alorica full-time (More than 3 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    I love my peers and those i work with intimately every day.

    Cons

    The pay sucks, Upper management is unresponsive unless of course they feel you should be doing more.

    Advice to Management

    Recognize that your TM's are under paid and over worked.


  10. Take it as you will!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in West Mifflin, PA
    Former Employee - Customer Service Representative in West Mifflin, PA

    I worked at Alorica full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very close to home. a lot of interaction with customers

    Cons

    always felt like working there you was on pins and needles

    Advice to Management

    Give warnings for first time offensives. Make sure before releasing a worker without cause, make sure it's a reasonable reason to do so.


  11. It's a job...not the best, not the worst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in West Mifflin, PA
    Current Employee - Team Manager in West Mifflin, PA

    I have been working at Alorica full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Environment is like family with senior level managers who care, your're recognized for you hard work when consistently meeting or exceeding goals.

    Cons

    Low grade of pay, benefits are below industry standard in comparison to other companies, for some reason this place attracts some folks with the worst work ethic I've ever seen anywhere.

    Advice to Management

    Do something to make the benefits more competitive with other companies, do random drug tests, get feedback from your employees on a regular (quarterly) basis.



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