Alorica Reviews

Updated April 19, 2015
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2.2
535 Reviews
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Alorica CEO Andy Lee
Andy Lee
217 Ratings

Pros
  • You have a guaranteed 40 hours full time job with benefits (in 17 reviews)

  • You get the customer service or sales experience needed for a career in these areas (in 13 reviews)

Cons
  • Not only that but the pay grade for employees are lower than any other call center in California (in 33 reviews)

  • Lack in benefits for upper management and pay was awful for Team Managers (in 13 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Fun and family like atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant in Longwood, FL
    Current Employee - Business Consultant in Longwood, FL

    I have been working at Alorica full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I applied for the job because of the flexible schedule (as long as you have 40 hours by Friday you're okay) and the pay, which is higher than a lot of call centers in the area. The recruiter actually talked me into taking the job because I'd never done sales before and I was really nervous about it. Im glad I took it! Ive learned so much. The management has been so encouraging and patient with me. They're all really nice (even the upper level and clients, who are always approachable) and will stop and help anybody, even if the employee is on another team. Managers create fun contests with prizes such as spiffs, lunches, ice cream, and even an iPad. My project is new and we've all become very close because we had to learn everything together.

    As far as people saying that they're liars...its a new project and there are going to be some inconsistencies until things solidify. I've also never been told to lie to the customers. Not sure where that came from. So if you're considering applying, go for it! For the most part, all of my coworkers seem happy to be there and any drama or bad attitudes get the boot immediately. The people who get fired are mainly the ones who either don't follow the rules (regularly not dialing, slacking off, breaking policy, etc) or expect an easy paycheck.

    Cons

    Not many, and the ones I have are minor and tolerable-hard to find a good parking spot, elevators are too slow, the cafe closes too early. Although my only serious gripe is that the system we use for leads is a pain in the @#$! One time the guy next me called the same lead at the same time that I did. Management is aware that's it's a quirky system and hopefully something gets fixed.

    Advice to Management

    Be a little more consistent with coaching-I really would like more one on ones (or group) as there is always room for improvement. Give us access to our stats so we can monitor our own progress. Training could have been a little longer. Mostly I just hate Salesforce.

  2. customer service supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Agent in Tulsa, OK
    Former Employee - Inbound Customer Service Agent in Tulsa, OK

    I worked at Alorica

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I enjoyed my trainer Rachael gibbs , and my class mates

    Cons

    unfortunately my length of employment did not last long enough. I would have loved to have worked anther two years with the company

    Advice to Management

    I really don't have any advice to the management that I would like to give.

  3. It's a great working experience and Greta atmosphere. Welcomed great and well received.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Freelancer - Anonymous Freelancer
    Current Freelancer - Anonymous Freelancer

    I have been working at Alorica

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    they have a great staff and great people who take time to listen and use your ideas.

    Cons

    There aren't any negatives as of right now, everything seems to be in order and legit with the company. I like it.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good place to make money...sometimes

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica full-time

    Pros

    You have the possibility of making a good amount of money.
    You get a lunch break.

    Cons

    Place is unprofessional.
    Expected to stay on phones constantly with little break
    Pressured to sell

    Advice to Management

    Give better and useful training on products and services.

  6. my experience was great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Norfolk, VA
    Current Employee - Customer Service Representative in Norfolk, VA

    I have been working at Alorica

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    advancement, carreer goals,educational, help[ others

    Cons

    nodownsides at all workplace was face paced just how i like it

    Advice to Management

    no advice management was grat

  7. TQA Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica full-time (more than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Growth Opportunity, flexible schedule for non-exempt, very relax

    Cons

    low salary wage, no raise for support/exempt employees, no work/life balance, not professional

    Advice to Management

    invest money on the employees and you will get more from them, give raises

  8. Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alorica full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Easy to get hired. Great training program. Fun environment to work in.

    Cons

    Horrible upper management. Lots of broken/unkept promises. No pay raises as promised.

  9. Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica

    Pros

    They gave great bonuses there

    Cons

    They are a very unorganized company

  10. Company has a broken business model.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Alorica full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Agents can make over time dollars. You can move up if you work hard and hang with it.

    Cons

    The companys business model is to use people up and then get new ones. No one can afford insurance. Attrition is terrible. Upper management is two faced and double tongued. You can't trust them. The sands of the company are always unstable. Can buy west's for $275 million but cant give raises....guess they dont expect you to be there that long. They dont grow their business. They buy them and trim them to bare bones. Payroll and legal issues constantly. Agents that have been there can tell you the history.

    Advice to Management

    Start respecting people and pay them what they are worth. $9.00 hour is not a living wage. Start giving raises. Stop giving double messages and covering up everything.

  11. I suggest going to school and drowning in student loans then working at Alorica

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Clovis, CA
    Former Employee - Customer Care Representative in Clovis, CA

    I worked at Alorica (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Full time
    -Paid training
    -Body modification and hair color expression accepted

    Cons

    -They don't work with your schedule
    -Horrible team managers and HR
    -Concentrate more on beating Fresno's sites number then the customers

    Advice to Management

    Shut down the site and seek different employment

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