Alorica Reviews

Updated July 31, 2015
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2.4
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Recommend to a friend
Approve of CEO
Alorica CEO Andy Lee
Andy Lee
264 Ratings

Pros
  • Guaranteed 40 hours of work a week (in 17 reviews)

  • Good entry level customer service if you have little to no experience (in 13 reviews)

Cons
  • Pay is less than normal call center (in 33 reviews)

  • Very poor communication with upper management (in 13 reviews)

More Pros and Cons

678 Employee Reviews

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  1. Featured Review

    Helpful (6)

    Fun and family like atmosphere!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Longwood, FL
    Current Employee - Business Consultant in Longwood, FL

    I have been working at Alorica full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I applied for the job because of the flexible schedule (as long as you have 40 hours by Friday you're okay) and the pay, which is higher than a lot of call centers in the area. The recruiter actually talked me into taking the job because I'd never done sales before and I was really nervous about it. Im glad I took it! Ive learned so much. The management has been so encouraging and patient with me. They're all really nice (even the upper level and clients, who are always approachable) and will stop and help anybody, even if the employee is on another team. Managers create fun contests with prizes such as spiffs, lunches, ice cream, and even an iPad. My project is new and we've all become very close because we had to learn everything together. As far as people saying that they're liars...its a new project and there are going to be some inconsistencies until things solidify. I've also never been told to lie to the customers. Not sure where that came from. So if you're considering applying, go for it! For the most part, all of my coworkers seem happy to be there and any drama or bad attitudes get the boot immediately. The people who get fired are mainly the ones who either don't follow the rules (regularly not dialing, slacking off, breaking policy, etc) or expect an easy paycheck.

    Cons

    Not many, and the ones I have are minor and tolerable-hard to find a good parking spot, elevators are too slow, the cafe closes too early. Although my only serious gripe is that the system we use for leads is a pain in the @#$! One time the guy next me called the same lead at the same time that I did. Management is aware that's it's a quirky system and hopefully something gets fixed.

    Advice to Management

    Be a little more consistent with coaching-I really would like more one on ones (or group) as there is always room for improvement. Give us access to our stats so we can monitor our own progress. Training could have been a little longer. Mostly I just hate Salesforce.


  2. Good job to help you get by

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Miami, FL
    Former Employee - Call Center Agent in Miami, FL

    I worked at Alorica (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Make good money if you sit down the money will flow in

    Cons

    Very high call volume and hard to sit down fir so long

    Advice to Management

    Be more helpful


  3. Alorica AT&T

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Customer Service Agent in El Paso, TX
    Current Employee - Inbound Customer Service Agent in El Paso, TX

    I have been working at Alorica full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Overtime, training program low stress, trainers friendly

    Cons

    Salary is LOW, you NEED OVERTIME

    Advice to Management

    Pay your agents MORE! If the salary was higher, the company would lower churn. 13-15 per hour would end the churn.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Account Trainer - College Board

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Cutler Bay, FL
    Former Employee - Trainer in Cutler Bay, FL

    I worked at Alorica (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Room for growth and improvement. Structured organization Coaching structured

    Cons

    Low compensation Very Impersonal Micro management Overemphasis on attendance

    Advice to Management

    continue to improve quality of work processes


  6. Computer Help Desk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alorica

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was an easy job, you have a computer (google) and other resources that it was easy to help members with their issues.

    Cons

    The hours are what they give you, no negotiating. Other employees make it hard to hear the member when they have no member on their phone.

    Advice to Management

    Stay on top of noise levels, with the noise levels being loud it makes it hard to concentrate.


  7. Great place to develop your skills.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Focused on professional development; opportunity is ripe for those with the ability and work ethic

    Cons

    Lower end of the pay range in general


  8. Its an ok job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fresno, CA
    Current Employee - Customer Service Representative in Fresno, CA

    I have been working at Alorica full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It is a fulltime job. With paid holidays.

    Cons

    Dealing with rude customers, and worrying if your going to fail a survey if you don't give them what they want.

    Advice to Management

    Stop being so strict, and having so many rules, like who can provide excellent customer service within in 8 min.


  9. Helpful (1)

    Directv sales agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Directv Sales Agent in Durant, OK
    Current Employee - Directv Sales Agent in Durant, OK

    I have been working at Alorica full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    They will hire anyone with a pulse, so if you're desperate for a job you will get hired. $9.00hr plus commision (if you meet the requirements). Fast paced with incentives thrown in to get people to show up.

    Cons

    constantly changing the requirements and commision structure. Additional work added with insufficient training. Very stressful with micromanagement implemented to bully those that are underperforming. Some agents get as little as 2-5 calls a day, while better performing agents get back to back calls.

    Advice to Management

    Stop looking for ways to intimidate agents into performing better. Constant pressure creates anxiety that makes it even harder to increase sales. Some people perform better with positive feedback. Better training when new info is being introduced would help.


  10. Helpful (1)

    Exactly what was expected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Service Manager in Omaha, NE
    Current Employee - Universal Service Manager in Omaha, NE

    I have been working at Alorica full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    paycheck? Free all the free coffee, water, and air you can handle.

    Cons

    Got bought out by this company. Immediately cut the new starting wage by $2 and started cutting the people that have a clue about what's going on.

    Advice to Management

    Your call center model does not fit the realm for this dept. We had bad turn over before you cut the wages, I would kiss the contract good bye.


  11. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica

    Pros

    Everyone, everything, people , breaks

    Cons

    Nothing... very happy her no problems



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