Alorica Reviews

Updated April 23, 2015
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2.2
541 Reviews
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Alorica CEO Andy Lee
Andy Lee
217 Ratings

Pros
  • You have a guaranteed 40 hours full time job with benefits (in 17 reviews)

  • You get the customer service or sales experience needed for a career in these areas (in 13 reviews)

Cons
  • Not only that but the pay grade for employees are lower than any other call center in California (in 33 reviews)

  • Lack in benefits for upper management and pay was awful for Team Managers (in 13 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Fun and family like atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant in Longwood, FL
    Current Employee - Business Consultant in Longwood, FL

    I have been working at Alorica full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I applied for the job because of the flexible schedule (as long as you have 40 hours by Friday you're okay) and the pay, which is higher than a lot of call centers in the area. The recruiter actually talked me into taking the job because I'd never done sales before and I was really nervous about it. Im glad I took it! Ive learned so much. The management has been so encouraging and patient with me. They're all really nice (even the upper level and clients, who are always approachable) and will stop and help anybody, even if the employee is on another team. Managers create fun contests with prizes such as spiffs, lunches, ice cream, and even an iPad. My project is new and we've all become very close because we had to learn everything together.

    As far as people saying that they're liars...its a new project and there are going to be some inconsistencies until things solidify. I've also never been told to lie to the customers. Not sure where that came from. So if you're considering applying, go for it! For the most part, all of my coworkers seem happy to be there and any drama or bad attitudes get the boot immediately. The people who get fired are mainly the ones who either don't follow the rules (regularly not dialing, slacking off, breaking policy, etc) or expect an easy paycheck.

    Cons

    Not many, and the ones I have are minor and tolerable-hard to find a good parking spot, elevators are too slow, the cafe closes too early. Although my only serious gripe is that the system we use for leads is a pain in the @#$! One time the guy next me called the same lead at the same time that I did. Management is aware that's it's a quirky system and hopefully something gets fixed.

    Advice to Management

    Be a little more consistent with coaching-I really would like more one on ones (or group) as there is always room for improvement. Give us access to our stats so we can monitor our own progress. Training could have been a little longer. Mostly I just hate Salesforce.

  2. horrible managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alorica

    Pros

    it was awesome pay and as much OT as you want.

    Cons

    The system is rigged for directv call center. They want you to not hit quota. Every call they drill you on and blame you for loosing a sale. Even if it is a transfer which is always the reps fault and never the "system". Management is awful! They dont give a crap about you. They love to yell. Oh did i mention they drag their feet to pay you extra money owed to you? keep wages and labor on speed dial if you decide to work for them.

    Advice to Management

    Get better HR and TM's

  3. Easy to get hired, no stress, easy work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lafayette, IN
    Current Employee - Customer Service Representative in Lafayette, IN

    I have been working at Alorica full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Alorica is an easy place to get a stress-free job. They will hire pretty much anybody, and it is easy to get promoted.

    Cons

    The pay at Alorica is not very good. It starts around nine dollars an hour for phone agents, but you get fifty cents more for hours worked after 5:00pm and then additional bonuses for meeting your monthly goals. It is very difficult to meet these goals sometimes, however.

    Advice to Management

    Recognize those who are hard workers by promoting them early and often.

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  5. Receptionist- Verizon contract

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica full-time

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    chill atmosphere
    you're sitting down all day

    Cons

    unorganized
    entry level
    they hire pretty much anybody
    customers can get out of hand

  6. customer service supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Agent in Tulsa, OK
    Former Employee - Inbound Customer Service Agent in Tulsa, OK

    I worked at Alorica

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I enjoyed my trainer Rachael gibbs , and my class mates

    Cons

    unfortunately my length of employment did not last long enough. I would have loved to have worked anther two years with the company

    Advice to Management

    I really don't have any advice to the management that I would like to give.

  7. It's a great working experience and Greta atmosphere. Welcomed great and well received.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Freelancer - Anonymous Freelancer
    Current Freelancer - Anonymous Freelancer

    I have been working at Alorica

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    they have a great staff and great people who take time to listen and use your ideas.

    Cons

    There aren't any negatives as of right now, everything seems to be in order and legit with the company. I like it.

  8. customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Steamboat Springs, CO
    Current Employee - Customer Service Representative in Steamboat Springs, CO

    I have been working at Alorica full-time (Less than a year)

    Pros

    It is easy to get this job and training is provided

    Cons

    They promote advancement in 6 months. In reality there are lots of agents eligible for advancement and few positions available, and most people quit after 6 months or sooner. The work schedule is unstable and often changed with no notice.

    Advice to Management

    Pay people a living wage to keep the job instead of constantly putting through hundreds of new employees to get a few who can do the job.

  9. Good place to make money...sometimes

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica full-time

    Pros

    You have the possibility of making a good amount of money.
    You get a lunch break.

    Cons

    Place is unprofessional.
    Expected to stay on phones constantly with little break
    Pressured to sell

    Advice to Management

    Give better and useful training on products and services.

  10. my experience was great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Norfolk, VA
    Current Employee - Customer Service Representative in Norfolk, VA

    I have been working at Alorica

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    advancement, carreer goals,educational, help[ others

    Cons

    nodownsides at all workplace was face paced just how i like it

    Advice to Management

    no advice management was grat

  11. TQA Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica full-time (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Growth Opportunity, flexible schedule for non-exempt, very relax

    Cons

    low salary wage, no raise for support/exempt employees, no work/life balance, not professional

    Advice to Management

    invest money on the employees and you will get more from them, give raises

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