Alorica Reviews

Updated October 30, 2014
Updated October 30, 2014
370 Reviews
2.0
370 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alorica CEO Andy Lee
Andy Lee
171 Ratings

Review Highlights

Pros
  • You have a guaranteed 40 hours full time job with benefits (in 15 reviews)

  • You get the customer service or sales experience needed for a career in these areas (in 12 reviews)


Cons
  • Not only that but the pay grade for employees are lower than any other call center in California (in 29 reviews)

  • Lack in benefits for upper management and pay was awful for Team Managers (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was short, yet a very good learning experience.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alorica

    Pros

    Standard schedule, allowable overtime, consistent pay schedule

    Cons

    Low insurance coverage plans, changing shift bids

    Advice to ManagementAdvice

    Keep doing what you're doing

  2.  

    Good enviroment for growth, poor salaries and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Alorica full-time (more than 5 years)

    Pros

    Very good company for technology, tools, and processes. Very good synergies between teams and management. Growth opportunities and encourages promotions within.

    Cons

    Benefits are expensive and limited. Salaries are below market rate. No adjustments for inflation and it is sometimes years between increases. Vacation and sick time are very poor.

    Advice to ManagementAdvice

    Value your empolyees in the wallet and show them you value their contribution. At a minimum, If we do not get a cost of living increase we are losing money.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Great Stepping stone and Opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in Terre Haute, IN
    Current Employee - Team Manager in Terre Haute, IN

    I have been working at Alorica full-time (more than 3 years)

    Pros

    Great training that can get you anywhere.

    Cons

    Pay. Lack of real growth.

    Advice to ManagementAdvice

    I would suggest looking at the market rate and trying to be somewhat near it.....with a higher pay you can command a higher skill set of employees (managers) and thusly not need to hire as many managers as what is currently present. I think that in many respects, the salary of an entry level management is a joke. In my current line of work, my entry level analysts start out at around 15k per year more and managers make more than double of an Alorica manager. Great company and amazing training. Just needs a better compensation package.

    Recommends
    Negative Outlook
    No opinion of CEO

    Alorica Response

    Oct 29, 2014HR Coordinator

    Thank you for your candid feedback; it will certainly help to support us in our efforts to improve the overall employee experience here at Alorica! Your anonymous comments will be shared with our ... More

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  5.  

    Alorica has been a great place to work as a college student needing a good job that would work with my school schedule!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Tech Support in Durant, OK
    Current Employee - Customer Service Tech Support in Durant, OK

    I have been working at Alorica full-time (more than an year)

    Pros

    Its a friendly work environment, that allows you to have holidays off, get pto (paid time off), and allow you to work over time when you need it. They have fun theme days at work, there is always something fun going on in the building and you get the opportunity to meet new people from all over. Depending on which campaign you work for, there are always extra incentives being offered.

    Cons

    It can get really loud sometimes making it hard to gear your customers, as well as the fact that they don't have a gym since most employees are sitting for 9 hours a day If not longer they should have a gym that way to help with the health benefits of their employees.

    Advice to ManagementAdvice

    Build a gym and a bigger parking lot

    Recommends
    Neutral Outlook
    Approves of CEO

    Alorica Response

    Oct 28, 2014HR Coordinator

    Thank you for your feedback, we greatly appreciate it!

  6.  

    Okay company, good people, hard job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - B2B Sales Consultant in Longwood, FL
    Former Employee - B2B Sales Consultant in Longwood, FL

    I worked at Alorica full-time (less than an year)

    Pros

    Inside sales position with a base salary.
    Some Managers are good.
    Flexible schedule. As long as you get 40 hours, they don't care when. (M-F, 9 to 8).
    Good training.

    Cons

    Cold calling businesses for one sale closes is not for everyone.
    Some Managers are horrible.

    Advice to ManagementAdvice

    My division of Alorica was contracted to sell business charge card products for a client, so the client dictated a lot of the rules. I left on my own, but I did see some very good decent people let go who showed up, did their dials, but could not make the goals. I also know they did get rid of some of the poor managers, which is good. Mainly, Management needs to realize(remember) how stressful the job is. Employees would probably sell more if some of the rules were loosened. But if their hands are tied by the client, then not much they can do. Basically if you like cold calling, or don't mind it, this is probably as good a place to do it.

    Recommends
    Neutral Outlook
    No opinion of CEO

    Alorica Response

    Oct 29, 2014HR Coordinator

    Thank you for your candid feedback; it will certainly help to support us in our efforts to improve the overall employee experience here at Alorica! Your anonymous comments will be shared with our ... More

  7.  

    Has it's ups...but mostly downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Jacksonville, NC
    Former Employee - Customer Care Representative in Jacksonville, NC

    I worked at Alorica full-time (more than an year)

    Pros

    Great potential to make additional bonus pay on top of your regular check. New challenges everyday, as well as good co-workers.

    Cons

    Management has really went downhill, unfortunately too much personal drama among team managers. Not enough respect for employees that truly make an effort to improve customer interactions with the company.

    Advice to ManagementAdvice

    Start caring for your employees more! They look to you for leadership and quality training.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica

    Pros

    Easy job to learn, difficulty not very high

    Cons

    Poor organization from the management. Pay rate is a little low for what they expect. Promotions seem to be mostly based on who you know and not actually what you know.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Revolving Doors

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica full-time (less than an year)

    Pros

    Very difficult to chart any 'PROs' about this position.

    Cons

    No structure. No true upward mobility.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    anonymous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Saraland, AL
    Current Employee - Customer Service Representative in Saraland, AL

    I have been working at Alorica full-time (less than an year)

    Pros

    hours acceptance money days people

    Cons

    training , no off days, cant miss, the people , no life

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Favoritism in a high school environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Alorica full-time (less than an year)

    Pros

    Co workers and some of their parties

    Cons

    Favoritism is my biggest issue, the people that move up in the company are the managers little henchmen. They keep people that are terrible and don't try anymore, then we have terrible stats, they blame everyone. They treat their employees like crap

    Advice to ManagementAdvice

    Pay attention to everything around you, take time to work with the employees who value their jobs, and admit when you don't know something, it drives your employees crazy when you try to act perfect

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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