Alorica Reviews

Updated September 18, 2014
Updated September 18, 2014
350 Reviews
2.1
350 Reviews
Rating Trends

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Alorica CEO Andy Lee
Andy Lee
161 Ratings

Review Highlights

Pros
  • There is opportunity for advancement (in 7 reviews)

  • 40 hours guaranteed plus opportunity for overtime (in 10 reviews)


Cons
  • Not only that but the pay grade for employees are lower than any other call center in California (in 27 reviews)

  • Cold management, policies only apply to some, HIGH turnover rate (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    alorica

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica

    Pros

    does sustain a good payrate

    Cons

    long hiring process days in and out about 3

  2.  

    The pay is reflective of an easy position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent
    Former Employee - Technical Support Agent

    I worked at Alorica full-time for more than a year

    Pros

    The position is relatively easy: Empathize with the customer's situation while you solve his or her problem. Within 6 months, I was offered a team management position with less time flexibility and less base pay then a high-performing agent. I chose to stay as an agent because I was completing my college education and I needed the scheduling flexibility.

    If you understand that you are passing through and this position is temporary, then you'll love your job (not career).

    Cons

    Lack of clear process flow creates a steep learning curve during training. After a week of reading through terms and conditions, trainees continue learning by "doing". This is where most of the workforce attrition occurs because of trainees lack of preparation.

    After making team manager, it can take years to be promoted into an operations manager or site manager position.

    Pay is relatively low, but above average when compared with other call centers in the area.

    The company makes money based on the agent taking calls efficiently as possible and meeting the SLA for all LoB's supported by the call center. Dont expect special treatment when volumn is high. It doesn't make sense from a business perspective.

    Advice to ManagementAdvice

    Convey tactical level priorities to front line employees. They will understand that it is a business if you treat them like adults.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Good starting job

    Former Employee - Customer Service Representative  in  Fresno, CA
    Former Employee - Customer Service Representative in Fresno, CA

    I worked at Alorica as a contractor for less than a year

    Pros

    Lots of diverse people, great client.

    Cons

    Lack of respect for workers.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    High Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA

    I worked at Alorica full-time for less than a year

    Pros

    Location. I worked for Alorica in Kennesaw, GA and the location was close to malls & plenty of eating establishments.

    Cons

    Low pay, high expectations for sales goals, poorly staffed & operated.

    Advice to ManagementAdvice

    Pay for what you're expecting.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Alorica

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Management
    Former Employee - Operations Management

    I worked at Alorica full-time for more than 10 years

    Pros

    Nothing that can be described as positive enough to be listed as a "pro"

    Cons

    Glass ceiling, with basically zero chance at significant advancement in a reasonable amount of time due to no structured career-pathing initiatives or programs

    Advice to ManagementAdvice

    Squeezing every drop of profit possible at the expense of keeping and advancing long-term employees and those deserving of growth opportunities is not the proper way to ensure long term success

    Doesn't Recommend
    No opinion of CEO
  7.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK

    I worked at Alorica full-time for more than a year

    Pros

    Jobs was great, management were good people, pay was decent

    Cons

    little to no benefits, crude hours, no customer service standards company only interested in making money dont care about the customer, changing rules and policy daily.

    Advice to ManagementAdvice

    most of the management were decent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Worst people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Agent  in  Fort Myers, FL
    Current Employee - Floor Agent in Fort Myers, FL

    I have been working at Alorica full-time for less than a year

    Pros

    The 40 hours a week, OT and health benefits.

    Cons

    Pay is less than normal call center.
    The miro manager each call and call you out even ifr u cant change the way ur voice sounds and think u sound angry.
    TL and mangers don't do much to help you out. They say they will help and a week later get no response.
    7-15 year old equipment that is very slow and can't handle multitasking at all.
    Can't miss more than 1 day a month.

    Advice to ManagementAdvice

    Get non lazy staff. Raise the pay and offer better benefits, Fix the attendance adherence. Don't hire just anyone.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  El Paso, TX
    Former Employee - Customer Service Representative in El Paso, TX

    I worked at Alorica full-time for less than a year

    Pros

    Scheduled hours, I don't have any other pros this job sucks

    Cons

    management, constant change of policies with last minute notice to reps, does not excuses doctor visits or any days taking off with an excuse

    Advice to ManagementAdvice

    Consider the management you hire to lead teams. My manager was childish, the only time we had meetings were to tellnus briefly about our stats. After that her and other coworkers would discuss personal things. Things that aren't important in a work environment,

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Sad story

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Fort Myers, FL
    Current Employee - Customer Service Representative in Fort Myers, FL

    I have been working at Alorica full-time for more than a year

    Pros

    Management is great, that's about it.

    Cons

    the pay, the benefits, policies, co-workers

    Advice to ManagementAdvice

    Stop giving and then taking away incentives immediately, get rid of the Alorica Incentive card.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Worked hard for every position. Enjoyed the last one in quality.

    Former Employee - Quality  in  Colorado Springs, CO
    Former Employee - Quality in Colorado Springs, CO

    I worked at Alorica full-time for more than 3 years

    Pros

    Enjoyed making the team members betters at delivering customer service

    Cons

    Being able to help every team member.

    Advice to ManagementAdvice

    One who always was there and gave great advice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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