Alpine Access Reviews

Pros

flexible schedules so great for stay at home mom like me

Cons

A lot of technical issues but they pay you for them so not all bad

Pros

Work from home. Fairly friendly to families.. depending on your team lead. Ive had 6 team leads in 2.5 years.

Cons

No appreciation for tenured employees. Pay Sucks. Benefits are a joke. No raises ever. No upward mobility. Claim they cant afford a raise- except .15 per hour after 3000 hours. Don't spend that 20/mo all at once. They may drop your entire programs rate of pay with no warning.

Pros

Working from home, no commute or gas expense
Good training and very helpful peer employees
Full time job with benefits

Cons

low pay, but no daily expenses
paid for tech issues on their end
Not very cooperative on schedule if trying to work two jobs

Advice to Senior Management

Be more flexible in the hours that you schedule your people, lots of good people need to work a second job

Pros

Work from home
very organized
Good management
promt actions taken

Cons

low pay rate
slow advancement
socially imbalance network - virtual

Advice to Senior Management

develop a program that will entice the young and competent professionals to stay.

Pros

Working from home, sleeping in, and all that.

Cons

LOW PAY. They pay the least amount possible for the jurisdiction that employee lives in, so you find yourself in a training environment or working environment where your coworkers either make more or less than you simply based on where they live. This is not only unfair and questionable ethically, but stupid considering that employees must provide: the computer, the headsets, the telephones, the telephone line, the cable internet line, and 100% quiet environment (and who has that guarantee, really? Not even a real call centre, where you constantly hear background chatter).

The company expects everyone to perform at above 100%. Doing the minimum is not enough. But how does that jive with paying people minimum for their labour? Does that make sense? This company is GREED.

PARANOID. They force you to use their SRD (secure remote desktop), which is a virtual OS running over top of your operating system. This causes problems on a daily basis for half of the agents. The environment is slow and limits your access everywhere. And despite it's so called security, you have to enter your username and password up to ten times to make everything work and function.

INFLEXIBLE. You commit to your hours DURING THE JOB OFFER. Then you are stuck with them. You can't change them. For the rest of your time there. But they don't guarantee you will be getting the full hours.

Advice to Senior Management

Pay people what they're worth. Don't be paranoid. Allow people to change hours.

Pros

Work at home
Good starter job
Lixten to music at work

Cons

Lack of professionalism among supervisors ad higher management
HORRIBLE communication of client needs which causes people to be fired without warning
No union and possible firing if union is spoken of
Extreme nepotism within company

Advice to Senior Management

Make realistic goals with the client, stop playing employees to the left with the at will clause in employee contract. Transaparency in policy and back up employees when they follow policies set by client instead of throwing us under the bus

Pros

-stay at home
-no commute-
-wear what you like

Cons

-pay is grossly under a livable wage
-jump off getting out of control
-agents are not given a fair shot at upper management
-customers have a sense of entitlement and expect you to know how to play thousands of games
-split up the work! too much work for 9.50 an hour!
- little kids prank call day in and day OUT AND YOU ARE EXPECTED TO STILL CARRY ON WITH THE CALL UNLESS THEY HANG UP FIRST!

Advice to Senior Management

-raise the pay!! you cant possibly believe that 9.50 a hour in 2012 is a way to survive!
-stop putting so much work on the agents...no reason why we have to do billing, tech troubleshooting, connection troubleshooting, account management, and know the in game play of thousands of video games!!
-stop allowing children to call the line. should be a 16 year old minimum to call instead of 13 years old

Pros

At home working environment is the only + with this company

Cons

Incompetent leadership - Most without degrees
If you have a degree or any real business experience you are a threat
No professional development
Very unorganized operationally
Antiquated processes, as well as technology
Very low pay
No benefits
No paid time off nor sick time and even if you have incurred the time off, you have to schedule it two weeks in advance. God forbid you get sick or have a child that does and you have to rush them to the ER. You may be fired for missing time.
If the vendors knew what we knew they wouldn't have any contracts with Cignas, AARP and Microsoft
Were it not for their great employees, this company would go under and it is us, their workforce, that keeping them alive.

Advice to Senior Management

Get some college degrees in something other than underwater basket weaving. Utilize employees with business acumen that you lack rather than be afraid of them.

Pros

work from home is awesome.
fellow employees are awesome to work with.

Cons

too much favoritism, jobs are posted but they already know who they are hiring.
a lot of politics and no clear direction on where to go.
They mean one thing but say another.
Pay is terrible.
Promotions are not permanent, prepare to be demoted at any time.
No benefits for hourly employees.

Advice to Senior Management

Realize who your top performers are and don't give them the shaft.

Pros

at home
no comute
at home
can wear shoes or slippers or and i don't have to fight traffic at all

Cons

had me buy extra equipment even if i did keep the job i would never use
told me i only needed one monitor and than told me i needed two
had me buy a $67.phone i don't need
did not tell me i was only gonna get the job if i passed all exam and i did and was let go anyway
68 in my class and maybe 17 went into production
should have been more up front to at least give me chance to decide wheather or not i want to quite a job for a maybe job
for $9.00 an hour

Advice to Senior Management

be honest with people so they are aware of all the cost and they still may not get or keep their job