Alpine Access Reviews

Updated April 18, 2015
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2.6
344 Reviews
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Recommend to a friend
Approve of CEO
Alpine Access CEO Chuck Sykes
Chuck Sykes
13 Ratings

Pros
  • The ability to work from home is the only reason I work for this client (in 213 reviews)

  • No commute, supportive team leads, lots of shifts to choose from, good coworkers, (in 31 reviews)

Cons
  • back to back calls and no paid time off (in 21 reviews)

  • If you have tech issues keep track of your time or you will not get paid for it (in 35 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Technical Support Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alpine Access

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good training. Management was awesome. They have a great PTO plan, great benefits and treated us like people and valued employees.

    Cons

    Providing a work computer would have resulted in a better experience rather than making the changes to my own.

    Advice to Management

    Consider work computers for loyal employees.

  2. Customer Service Representative/Tier 1 Tech Support/Billing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service REp in Denver, CO
    Current Employee - Customer Service REp in Denver, CO

    I have been working at Alpine Access full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Incentive pay, overtime when available, great people willing to help you succeed

    Cons

    Changes in client policies and procedures, issues with client software

    Advice to Management

    Provide a way for agents to be able to get direct troubleshooting for client applications.

  3. Helpful (1)

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Dearborn, MI
    Former Employee - Customer Care Professional in Dearborn, MI

    I worked at Alpine Access

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    100% online work environment. That's the good part.

    Cons

    Work morale was extremely low. Clients didn't stay very long, so we were constantly being trained for other clients.

    Advice to Management

    Be compassionate

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  5. Take the good with the bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alpine Access

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Friendly. Team environment . Single parent, can be home with my boys

    Cons

    Some TL's are Not that knowledgeable. Switch your teams without any notification. Would like increase in pay

  6. Helpful (1)

    Ok place to work. I as better before the sudden merger...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alpine Access

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from Home
    Great training
    Wonderful people to work with

    Cons

    Pay not great. Micro management. Constant irate customers. Clients only care about their profits. No interest in those who take their calls.

    Advice to Management

    Higher wages if adding more responsibility. Treat your at home employees like people instead of numbers. Home employees got the company to where it is well before the merger with Sykes.

  7. As a Customer Care Professional I worked with a large company assisting with payment arrangements and billing issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Charlotte, NC
    Current Employee - Customer Care Professional in Charlotte, NC

    I have been working at Alpine Access

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The team leaders are great to work with. There is always overtime to earn extra income.

    Cons

    Healthcare benefits are not that great. With the client I worked for, there was always an overwhelming call volume.

    Advice to Management

    Hire more people for the large call volume. Offer better Healthcare benefits.

  8. Helpful (2)

    Better hope you have no tech issues with your AIB, cause you WILL NOT be paid for it..

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alpine Access

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Only pro is that you work from home and even that sometimes can drive you crazy.

    Cons

    The power button on my AIB was stuck, called the Help Desk and the technician told me to get a butter knife to try and pop it out! fast forward a month later they fired me due to "equipment tampering"... How are you gonna fire someone for something that your technician told that person to do? So not only did I lose 14 hours of tech pay cause they expect their refurbished computer that they sent me to work like new, but I was fired for what their technician told me to do .

    They change policies without you even knowing! They will change policies but will not update the Visual Knowledge Base (VKBs).

    Advice to Management

    Just close your business down.

  9. Not so Bad! legit work at home job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Alpine Access part-time (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours, lots of room for improvements

    Cons

    No Raise pay! I've been to 7 supervisors during my 2 years with the company, schedule fluctuates once in a while, Voluntary Jump Offs offer when there's a Low call volume. Or they will lessen your hours whether you like it or not,

    Advice to Management

    Team leaders doesn't mind being too personal with their agents, sticking their nose, and using their position to let somebody fail.

  10. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Customer Service Representative in Houston, TX
    Former Employee - Work At Home Customer Service Representative in Houston, TX

    I worked at Alpine Access part-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work from home. Great support from team leads.

    Cons

    Back to back calls. Little pay. Tech issues.

    Advice to Management

    Pay increase.

  11. Alpine Access

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alpine Access (more than a year)

    Pros

    Working from home. Decent training, great communication between home agents and team leads. Good technology. They try hard to motivate employees by offering drawings and so forth for working holidays.

    Cons

    Minimal pay with no real path to better. No benefits. Substantial problems with communication within lower management- ie assistant team leads working help line would tell a rep to escalate a problem, then going to different assistant team leads to get the escalation approved they would refuse to approve the escalation and tell you to do something else- all this with a customer on the phone- very frustrating.

    Advice to Management

    Increasing your pay scale a bit would do wonders to make employees feel appreciated. An appreciated employee will almost always exceed what's expected of them.

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