Alpine Access

  www.alpineaccess.com
  www.alpineaccess.com

Alpine Access Reviews

Updated October 17, 2014
Updated October 17, 2014
315 Reviews
2.5
315 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alpine Access President & CEO Chris Carrington
Chris Carrington
176 Ratings

Review Highlights

Pros
  • The ability to work from home is the only reason I work for this client (in 211 reviews)

  • No commute, supportive team leads, lots of shifts to choose from, good coworkers, (in 31 reviews)


Cons
  • back to back calls and no paid time off (in 21 reviews)

  • If you have tech issues keep track of your time or you will not get paid for it (in 32 reviews)

More Highlights

Employee Reviews

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  1.  

    I have been working at Alpine Access full-time (less than an year)

    Pros

    Work from home, great leaders. Ability to advance.

    Cons

    Pay could be better.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Cheap company, treats workers like throw away garbage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Telephone Customer Service Representative in Denver, CO
    Current Employee - Work At Home Telephone Customer Service Representative in Denver, CO

    I have been working at Alpine Access full-time (more than 5 years)

    Pros

    The pros are that it's work at home. And it's legit work-at-home. The pros are that it's better than working at McDonalds. And maybe that should be Alpine's motto "we're better than working at McDonalds".

    For many people working at home is a necessity due to their situation. And this job satisfies that. Also, you can move around the country and still keep your job.

    If you need to work at home and you can live on less than $1500 net income per month, this job may be for you.

    Cons

    The company is cheap, cheap....oh, did I mention CHEAP? To start off, you don't cost them office space, electric, heat, or computer/phone equipment. And if you don't have a landline or a phone headset, you get to pay for those too. And what's their benefit to you? A dollar over min wage and NO benefits. I don't care what it says about health care, they offer NO health insurance. They offer LIFE insurance. Kind of a big difference. And no doubt they make money on selling it to you.

    To start working for Alpine, I had to dig up around $100 to install a landline, get a headset and notarize papers to send to them for the application.

    Ok, moving on. You will NEVER get a raise at the same position. EVER. Been there for 10 years? Who cares, $9/hr. They do offer an incentive if you happen to be one of the top performers....50 cents more per hour....or $30 after taxes per paycheck. Oh, and you can lose this if they think you weren't performing well enough. It's not permanent.

    Almost NO training. They will spend time with these worthless get-togethers, but you will get drilled in call reviews for something you were never taught....as if you knew it, somehow. The main reason I do well is because of past experience with companies that did train me. Alpine is paying me low wages benefiting from my past experience outside the company.

    No benefits. No paid vacation. They do throw you a bonus, but outside of this, at full-time you're looking at around $1300 per month.

    They will do their best to cheat you out of time. You can always dispute it, but hey they write the paychecks. You'll find hours missing and be given some lame excuse why. Be prepared to be available 40 hours, just don't expect to get paid 40 hours.

    No paid holidays. You don't work, you don't get paid. You get to work non-fed holidays as well at straight pay. Easter? New Years Eve? Christmas Eve? You may as well be working at Walmart.

    The job is basically a min-wage job at home. But it's not a skill-less job at all. You need to be tech savvy and depending on your program, you need to be intelligent enough to handle calls about your client. You have to read up and TRAIN YOURSELF to handle your calls.

    Going back to cheap. The company offers NO health care and yet the CEO sends out emails telling people how to be fit. Okay I guess that's his compensating for not helping with health care.. Then he gets team leads to beg workers for donations to his pet charity for heart research. These are people that make $9/hr, many part-time that's he's begging.

    Also, it feels like they don't hire enough people as there are often endless calls in a day.

    Advice to ManagementAdvice

    Stop being so cheap and start to value your workers.

    Neutral Outlook
    Disapproves of CEO
  3.  

    Tech Support

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alpine Access

    Pros

    I liked the client I worked for, scheduling was flexible after a while.

    Cons

    They micro manage you. Have Immature leaders. What you have to do is DEF not worth 9.50 an hour. The sysyem constantly had issues. Leaders from other teams would ok you to do something, then when you get corrective action for it. The leader does not defend you out of fear, or not wanting to look bad. Theu also get the exact Same training when you train when in production. I found a good reason to quit.

    Advice to ManagementAdvice

    If your going to teach on Caring then care about the employees.Don't treat them like they don't matter or are not important. If you lose your job today or tomorrow you will be just like everyone else who is searching. Take care. :)

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 2 people found this helpful  

    Well, it was interesting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Relations Customer Care Professional
    Former Employee - Member Relations Customer Care Professional

    I worked at Alpine Access part-time (more than an year)

    Pros

    The biggest pro is working from home! As a newly divorced stay-home mom it was a perfect situation for me.

    Cons

    Salary could be better. The program I worked was great but my first Team Leader was absolutely worthless. They're not as time flexible as they say. My daughter became very ill and there were many ER visits. They were definitely nasty about it. I even had to fax in a funeral card and obituary when a relative died.

    Advice to ManagementAdvice

    Yes, we're all lucky to work from home. Realize that things DO happen. Be there for the team. There were many times I'd go into chat for TL assistance and no one would answer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Convenient to a degree.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Atlanta, GA
    Former Employee - Customer Care Professional in Atlanta, GA

    I worked at Alpine Access full-time (more than an year)

    Pros

    Working from home, no transportation expenses, roll out of bed and go to work simplicity. It starts off well, training is absolutely awesome, and overall I enjoyed the job itself having worked with the company for 2 years.

    Cons

    The pay vs. the amount of work once you realize how much the company actually pays the direct hires instead of the contracted workers (work from home or temp agency)
    The attendance policies that are designed to not factor in real life.
    HR is astonishingly incompetent

    Advice to ManagementAdvice

    Be considerate of the workers that handle the heavy lifting. They have families and valid medical issues just like you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Deceiving!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Service Professional in Provo, UT
    Current Employee - Work At Home Customer Service Professional in Provo, UT

    I have been working at Alpine Access full-time (less than an year)

    Pros

    Working from home is the only pro and I did like the people I trained with. The trainer was very good also but didn't tell us all the work we would be doing!

    Cons

    Pay is $9.50 which is a joke for all they expect you to do. The program I was on was very stressful. I couldn't believe how many rude people I would be talking to but on the other hand I couldn't blame them because we were helping customers with tech issues and telling them to clear cookies and cache, restart computer, anything as long as we made it look like it was their computer when in reality it the website's crappy out of date system that couldn't handle the web traffic. We also had 3 other web sites we took calls for too that was associated with the one I was hired for. We did billing, sales, tech, password resets, and took alot of crap. I felt sorry for these people because alot of them were elderly and counted on monthly income only to have it taken out for months without their knowledge because they thought they cancelled. The only way you get your money back is if you are on your death bed. They cheat you on your hours and pay. I worked extra hours for 2 weeks and my check was $100 less than when I worked 35 hrs a week!! Of course they always have a way of making it sound like you didn't understand or something. Don't work for these people because they treat the workers like crap and expect the workers to do all the dirty work for these companies they are taking calls for! If you have no conscious and like hearing people cuss you out or cry because the company you work for is taking money from them , then this is the job for you. Someone should shut this place down, it is awful. I was mentally drained and a nervous wreck working there.

    Advice to ManagementAdvice

    Get some training and learn how to treat your workers. You do nothing to support them and leave them hanging when they have irate customers on the phone. We are supposed to be on the phone for no more than 10 mins. but no body will help you or answer a question for over 10 mins so now the customer is even more pissed off.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Horrible mess

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alpine Access

    Pros

    You get to work from home

    Cons

    The training the provide is not enough to understand and do the job correctly. There own systems have problems all the time. They tell you to reboot the computer to fix the issues but it never fixes anything plus the time you spent rebooting is not payed. Upper management only cares about
    metres.

    Advice to ManagementAdvice

    Treat your employees with more respect

  9. 1 person found this helpful  

    HORRIBLE COMPANY TO WORK FOR!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Colorado Springs, CO
    Former Employee - Customer Care Professional in Colorado Springs, CO

    I worked at Alpine Access full-time (less than an year)

    Pros

    No comment. They actually deserve ZERO stars.

    Cons

    Poor training. Pay was barely above minimum wage; all client requirements are not disclosed, so more are added but compensation doesn't change. HR is slow to respond to questions/concerns, and actually IGNORES you. Technical issues were constant, and more often than not, one has to start making attempts to sign in nearly an hour or more BEFORE shifts, and you are not paid for it. Most supervisors and managers treat you as if you're ignorant and/or a preteen. The lack of respect and regard is immeasurable.

    Advice to ManagementAdvice

    This is useless because Sykes does not care about its employees, only its clients. I was viciously attacked by a customer and their response was to remove me from the work schedule, tell me to seek help from the county, and then fire me months later via email. And they fired me AFTER the SSA determined I was disabled due to the attack. Also, Alpine chose to shield the attacker from facing liability. IF there are any real HUMAN BEINGS in Management… get a clue! You are destroying people's lives. I faced homelessness and, for over a month, could eat only every other day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Alpine Access also known as Sykes at home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Customer Care Professional in Eugene, OR
    Former Employee - Work At Home Customer Care Professional in Eugene, OR

    I worked at Alpine Access full-time (less than an year)

    Pros

    There are jobs available. Working from home should/would/could be a great thing. You get to pick your schedule out of several options;early start or late start and days of the week, full time or part time.Terrible experience; promised a job and 4 weeks training.

    Cons

    It took 4 weeks plus, to go through the hiring process. I was told I would be with a particular company for which I was very knowledgeable about their product and and had many years of experience with on my own prior to getting hired. I would get a company computer to use and get to pick my schedule. Training was to be 4 weeks and even that would probably be iffy, but if you studied outside of training and really applied yourself and maybe even had knowledge of the product from your own experience, you might expect to do OK.

    On the day I was to start training, I was told that I was working for a different company, no computer and a schedule change that wouldn't work for me but I needed a job badly so I rearranged kids, doctors, school and my life to fit. I was told training would be 2 weeks not 4 weeks. They hired people with no computer experience at all and instead of training, we got to watch LIVE via our own computer, while the instructor cleaned cache and cookies and updated students PC software and browsers. It was so frustrating when not only did we NOT get enough training but the software we needed to use for work, was not available to train with and it was given on the 1st day of work after 9 days of "TRAINING" if you could call it that. Thrown in to sin or swim, customers were calling in for customer service, which we could not give them the answers, didn't know where to look for the answers, didn't know how to transfer, given 2 customers at a time and would have to keep lying to them while we waited in line to ask instructor a question, 20 of us, meanwhile the customer was waiting already close to an hour to speak to us. It was anything but customer service. I am a computer software expert, 20 years experience in IT and had no idea how to maneuver through the various different programs (5 of them) that must be running on your PC at all times while working and besides interacting with 2 customers at a time, you were to be working back and forth trough all the software, soft-phones, incoming calls, talking to supervisors and waiting for answers to give to the customer, what a nightmare. That is not service and the customers were really upset and angry after waiting forever to get someone who would either lose the call or did not know how to find an answer and keep them on the phone over an hour without resolving anything, It was so humiliating. If that was not all bad enough, that day I was told I would be working Saturday, not Sunday after telling them from the start that I don't work on Saturday, ever at all. They knew it before I was officially hired and after all that, they changed my schedule a 3rd time with no notice when there were others who were perfectly willing to trade with me and work on Saturday. No communication within the company. People don't respond or you get a copy and pasted answer from a book that does not even answer your question, No live help for employees, just people overseas working from home or in a factory setting who knew even less than I did about the job and the info I needed. It was all stall tactics and for what? They are famous for their customer service! How? They represent all these big corporations, I don't understand how they stay in business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alpine Access full-time

    Pros

    work at home, appear to appreciate their csrs

    Cons

    the information changes depending on who you speak with

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