Alpine Access Reviews

Updated August 24, 2015
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2.6
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Approve of CEO
Alpine Access CEO Chuck Sykes
Chuck Sykes
20 Ratings

Pros
  • The only upside is that they are work from home (in 213 reviews)

  • There is no commute for employment (in 31 reviews)

Cons
  • maybe the fact that there is tech issues once in a while but other than that my experience has been awesome (in 35 reviews)

  • The team leads don't care about you (in 31 reviews)

More Pros and Cons

368 Employee Reviews

Sort: Popular Rating Date
  1. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Alpine Access full-time (More than a year)

    Pros

    Extremely Courteous staff Paid Training Flexible Hours Great Projects

    Cons

    Tech Support can be a bit slow to respond at times.


  2. Patient care coordinator

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    working from home and team leads

    Cons

    it's not enough pay for the work you perform


  3. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Alpine Access full-time

    Pros

    Work from your own home

    Cons

    Your hours will be inconsistent.

    Advice to Management

    Provide consistent hours.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great opportunity!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Alpine Access CCP
    Current Employee - Alpine Access CCP
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Alpine Access full-time (Less than a year)

    Pros

    Interactive training. Working from home. No commute. Get to pick your shift/days off at job offer.

    Cons

    There is paid training but the pay rate is at your state's minimum wage. I mean, I understand why because there are always employees to drop out during training.

    Advice to Management

    Maybe re-evaluate the training pay rate (after the second week, raise the rate up. after the third week, raise again. And finally during OTJ/nesting, bring the rate up to production rate.) The training pay is the reason why I turned down an offer 3 years ago.


  6. Don't recommend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lehighton, PA
    Former Employee - Anonymous Employee in Lehighton, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You learn a bit which can help you get a better job

    Cons

    Management is almost non-existant, the company makes it so you don't have access to pay stubs after leaving, company is in a class action law suit for denying the correct pay to employees. I was supposed to work 8 hr shifts but would often have to work 12 hr shifts and on Christmas I worked a 15 hr shift with no breaks.

    Advice to Management

    Learn to communicate better and keep rules consistent.


  7. Customer Care Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Griffin, GA
    Current Employee - Customer Care Professional in Griffin, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work from home, flexible hours, lots of opportunity for advancement, benefits, the employers truly care about the employees.

    Cons

    You need a very quiet work environment, a hard line home phone and some technology equipment to start employment. The hiring process is very stringent and fast paced you have to be quick as positions are first come first serve. Whoever gets their paperwork done first gets the best picks for shifts and times.

    Advice to Management

    none I love working for ALpine and I love the client that I work for.


  8. iWireless CCP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCP in Sterling, CO
    Current Employee - CCP in Sterling, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I like working from home, the pay is okay considering, and my team and coworkers are pretty great. The company really does seem to be making improvements as well, it would be nice to see better pay incorporated in that.

    Cons

    Mandatory Jump offs. We are full time workers, why do I have 17 hours this week? I was scheduled for 40, I need my 40 hours a week. Do we ever get raises? Every 3,000 hours we get a 15 cents an hour raise, which doesn't sound bad until you realize that at 40 hours a week, thats 75 weeks in total.. which, again, not bad, but: Mandatory Jump Offs. NO!

    Advice to Management

    END MJO. If you must do this, dont let those mandatory hours be so harsh to us.. there needs to be some sort of reimbursement. Ideas for this are: all those MJO hours, let those count towards our bonuses and towards our total hours.


  9. Team Lead3er

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader5 in Denver, CO
    Current Employee - Team Leader5 in Denver, CO
    Doesn't Recommend
    Negative Outlook

    I have been working at Alpine Access full-time (More than 5 years)

    Pros

    Work from home. Agents are nice.

    Cons

    Upper management has no clue. Pay is below average.

    Advice to Management

    Seek advice from your employees who actually run the show. Pay more and offer benefits that they can afford. Monitor the management on some programs as they have no clue what is going on. Better PAY


  10. Great Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Telephone Customer Service Representative in Metairie, LA
    Former Employee - Work At Home Telephone Customer Service Representative in Metairie, LA

    Pros

    This was my first work from home job as I was looking for a job that would allow me to be home while helping to pay the bills. I appreciate being able to get on with the company. I used to adore my trainer (see cons). The pay isn't that bad considering that on average you'll make more fast food employees.

    Cons

    No home/work balance (it's just like every other jobs minus saving time on commuting & breaks). Limited benefits, trainers train you to remain calm - yet they flip out on you - at least mine did. Highly stressful job, have to force things on customers who are already angry, unfair matrix system (like every call center job).

    Advice to Management

    Whoever they are - don't remember meeting any...show yourselves and be actively involve. Lead by example. Most importantly - put your employees first... everything else will fall into place!


  11. Amazing at home work pre 2008

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter/Interviewer Quality Assurance Manager in Denver, CO
    Former Employee - Recruiter/Interviewer Quality Assurance Manager in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Alpine Access full-time (More than 5 years)

    Pros

    Worked from home for many programs such as: Mytwinn Dolls, 1-800 Flowers, Vermont Teddy Bear and a few other seasonal programs. Leads were top of the line.

    Cons

    When Alpine sold out so much changed. The programs they went after is like that of any other WAH company goes after. IT and such. I left right before the big change so I can't speak for much else.

    Advice to Management

    Offer better benefits Raise your employees wages Bring in some new programs



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