Alpine Access Reviews

Current Employee – been working at Alpine Access part-time for less than a year

Pros – I currently work at home and really enjoy the team I work with... I may have gotten lucky with my team though but they are pretty awesome.

Cons – It is very hard to plan vacation time, you don't even find out your schedule until the week before it posts.

Advice to Senior Management – Your agents work hard for you and the benefits are horrible. There isn't any reason you can't give more advance notice on the schedules or be considerate of employee vacation time. You don't pay your employees enough to never get a vacation!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Alpine Access

Pros – Comfort from working from home. Flexible hours, and ability to move up in company.

Cons – Inexperienced team leads, and low pay.

Advice to Senior Management – Pay employees more

Former Employee – worked at Alpine Access full-time for more than a year

Pros – They really care about their employees. They will work hard for you if you work hard for them.

Cons – At the time that I worked there their insurance wasn't all that great.

Yes, I would recommend this company to a friend

Former Employee – worked at Alpine Access full-time

Pros – Work from home, no commute. Ends there.

Cons – Account Mgr's only think about numbers. Team Leads only care about numbers. Agents do all the hard work for less than ideal wages 8-10 bucks an hr to use your own resources. Promises of advancement but that only happens to the brown nosers. I worked there 6 yrs caught a break to move up then lost it due to someone not liking me. When they do have a great Team Lead who actually cares about their team and works above and beyond they lose their job.

Tech issues are out of control and you are never paid for tech issues. If it is Alpine or the program issue they still do not pay you for tech pay. Unless you keep pushing the issue and don't give up you may then get it but don't get your hopes up.

You are replaceable and they let you know you are. No position is a secure position.

Advice to Senior Management – Advancement decisions should be made by the hard work a person does not by how much brown nosing they do. To lose loyal employees due to favoritism is your attrition issue. Fix that and you'll be on the right road.

No, I would not recommend this company to a friend

Current Employee – been working at Alpine Access full-time for more than 3 years

Pros – You work from home in your PJ's if you choose to, beats a commute and heels or a suit any day of the week. If you work hard and are fortunate enough to be on a growing program there is plenty of opportunity for advancement.

Cons – Salary is definitely not as high as you would think it would be considering they don't have the overhead as a bricks and mortar call center. Benefits are very expensive and not phenomenal.

Advice to Senior Management – Be quicker to move upper management out if they are not doing a great job.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Alpine Access part-time for more than a year

Pros – The best thing is of course working at home. Somewhat flexible with the schedule and they're pretty understanding with vacations as long as you tell them ahead.

Cons – Pay is well below standard at 9.00 hr if you work weekends and 8.00 if you don't. You have to deal with a lot of complaints, because of company screw ups. The micro managing is insane. It will drive you crazy. Not worth it.

Advice to Senior Management – STOP THE MICRO MANAGING. You hired us to handle your customers so trust us to do it. It turns employees off to the company rather then help with the situation.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Alpine Access full-time for less than a year

Pros – Excellent training crew very patient an honest and helpful . Work at home no driving no having to get ready for work . Convenient .

Cons – There is no cons . When you sign up you know exactly what your signing up for , people that complain obviously can't comply to policy's and have no dicepline you have to be very focused and apply yourself .

Advice to Senior Management – Great job

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Alpine Access

Pros – Alpine access offers diverse work at home positions; these positions can be done from home. This is amazing.

Cons – The difficulty with applying for Alpine Access is that I bought all the equipment up front, had an interview with them, they said I was a good fit, but they were not able to match me with a job immediately. So, I ended up paying for a corded phone, landline phone service, USB headset, and headset for a phone, but with no job to use it for. My best advice would be to look into other work at home companies in addition to applying for Alpine Access because there is no guarantee that the company will have job openings in your area.

I am not saying do not apply to Alpine Access, but I would recommend applying to one or two other companies that you think fits well with your skills and interests. By doing that, you will increase your chance of getting a job immediately and not have wasted extra money on unnecessary equipment.

Honestly, I would recommend first ensuring that you are hired by Alpine Access or some other work at home company and then go to amazon or ebay and buy the equipment shipped out first class, priority, next day or whatever time you need it by. In my case, I spent a lot of time looking for a headset for a corded phone. Most stores do not sell them. Instead, most stores sell headsets made for computers. So, I had to special order it from ebay. The issue with that is now I am working for a company that does not need a headset for a phone but for a computer, so I had to buy another headset.

 Trust me, buying the equipment once you are offered the position helps you save your money. I know Alpine Access says to buy the equipment in advance, but from experience I would not recommend doing that!! On the bright side, I am starting with a good work at home company, so going through Alpine Access' application process did help me to further develop my interview skills. I hope this helps people who are thinking about applying for Alpine Access. Again, I am not trying to bad mouth Alpine, but I am telling applicants to be realistic because they may not have an immediate opening, even if you do well on your interview. Just look at other companies as well so that you dont get behind on your bills waiting for Alpine Access to call or email you!

Advice to Senior Management – After telling applicants that they have the skills that you are looking for, please have an immediate opening so that they can start the job in a timely fashion. Also, do not recommend that applicants purchase the equipment before offered the job because it is unfair in this economy to spend money when no specific job is offered to the applicant.

No, I would not recommend this company to a friend

Former Employee – worked at Alpine Access part-time for less than a year

Pros – Part Time or Full Time w/ Benefits
Work from the comfort of your own home
Inbound Calls
No Sales Calls

Cons – $9.50 hourly (not enough for everything you are expected to do)
As a Customer Care Professional there are too many duties assigned for one person to remember
You not only do Customer Service but Technical Support as well
You must do upgrades, changes to rate plans, add features, billing, just to many duties to list here
Not enough Training on the Tools and Systems

Advice to Senior Management – Extend Training
Combine Systems and Tools
Hire Customer Care Professionals for Customer Service (Billing, Rate Plan Changes, Add Features; for example)
Do not expect CCPs to do the job for Tech Support and the International Departments as well

No, I would not recommend this company to a friend

Current Employee – been working at Alpine Access full-time for less than a year

Pros – If you enjoy being unappreciated and not paid they are the company for you.

Cons – They currently have so many issues people are resigning left & right. I worked 45 hours but am being paid for 23 because they don't pay for tech issues even when it's caused by their system. They tell you it will be paid but they find some policy to reject your request.

Advice to Senior Management – None, they are fully aware of their business practices. Perhaps that's why I had 3 supervisors in 2 days all of which resigned. You must ask yourself.. Why are all of management and supervisors leaving since your migration with Sykes.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company