Alpine Access Reviews

Updated August 24, 2015
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368 Employee Reviews

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  1. Helpful (1)

    Technical Support Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good training. Management was awesome. They have a great PTO plan, great benefits and treated us like people and valued employees.

    Cons

    Providing a work computer would have resulted in a better experience rather than making the changes to my own.

    Advice to Management

    Consider work computers for loyal employees.


  2. Helpful (1)

    Not a Great Company

    • Work/Life Balance
    • Career Opportunities
    Former Employee - Work At Home Customer Care Professional
    Former Employee - Work At Home Customer Care Professional
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alpine Access part-time

    Pros

    The other Reps are very nice.

    Cons

    You never get paid what you're suppose to get paid.

    Advice to Management

    Learn how to do your job .


  3. Customer Service Representative/Tier 1 Tech Support/Billing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service REp in Denver, CO
    Current Employee - Customer Service REp in Denver, CO
    Recommends
    Positive Outlook

    I have been working at Alpine Access full-time (Less than a year)

    Pros

    Incentive pay, overtime when available, great people willing to help you succeed

    Cons

    Changes in client policies and procedures, issues with client software

    Advice to Management

    Provide a way for agents to be able to get direct troubleshooting for client applications.


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  5. Helpful (1)

    Mediocre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional in Dearborn, MI
    Former Employee - Customer Care Professional in Dearborn, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    100% online work environment. That's the good part.

    Cons

    Work morale was extremely low. Clients didn't stay very long, so we were constantly being trained for other clients.

    Advice to Management

    Be compassionate


  6. Helpful (1)

    DO NOT WASTE YOUR ENERGY

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Work At Home in Lakeland, FL
    Current Employee - Customer Service Representative Work At Home in Lakeland, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Absolutely nothing, horrible company to work for

    Cons

    Crappy pay. Crappy hours. I was treated fairly when the client I work for was still in brick and mortar, but when we transitioned to this joke of a company,my hours were cut and my expenses went up (phone and internet). This week I literally have 5 HOURS! Unbelievably sickening how they treat their employees. if you have any brains at all, DO NOT WASTE YOUR TIME. by the way, Hallmark is the client and they are no better.

    Advice to Management

    Pay better, treat your employees better, give livable hours, get better management.


  7. Take the good with the bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Friendly. Team environment . Single parent, can be home with my boys

    Cons

    Some TL's are Not that knowledgeable. Switch your teams without any notification. Would like increase in pay


  8. Helpful (1)

    Ok place to work. I as better before the sudden merger...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from Home Great training Wonderful people to work with

    Cons

    Pay not great. Micro management. Constant irate customers. Clients only care about their profits. No interest in those who take their calls.

    Advice to Management

    Higher wages if adding more responsibility. Treat your at home employees like people instead of numbers. Home employees got the company to where it is well before the merger with Sykes.


  9. As a Customer Care Professional I worked with a large company assisting with payment arrangements and billing issues.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Charlotte, NC
    Current Employee - Customer Care Professional in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The team leaders are great to work with. There is always overtime to earn extra income.

    Cons

    Healthcare benefits are not that great. With the client I worked for, there was always an overwhelming call volume.

    Advice to Management

    Hire more people for the large call volume. Offer better Healthcare benefits.


  10. Helpful (3)

    Better hope you have no tech issues with your AIB, cause you WILL NOT be paid for it..

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Only pro is that you work from home and even that sometimes can drive you crazy.

    Cons

    The power button on my AIB was stuck, called the Help Desk and the technician told me to get a butter knife to try and pop it out! fast forward a month later they fired me due to "equipment tampering"... How are you gonna fire someone for something that your technician told that person to do? So not only did I lose 14 hours of tech pay cause they expect their refurbished computer that they sent me to work like new, but I was fired for what their technician told me to do . They change policies without you even knowing! They will change policies but will not update the Visual Knowledge Base (VKBs).

    Advice to Management

    Just close your business down.


  11. Not so Bad! legit work at home job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alpine Access part-time (More than 3 years)

    Pros

    Flexible hours, lots of room for improvements

    Cons

    No Raise pay! I've been to 7 supervisors during my 2 years with the company, schedule fluctuates once in a while, Voluntary Jump Offs offer when there's a Low call volume. Or they will lessen your hours whether you like it or not,

    Advice to Management

    Team leaders doesn't mind being too personal with their agents, sticking their nose, and using their position to let somebody fail.



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