Alsac - St. Jude Children's Research Hospital

  www.stjude.org
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Alsac - St. Jude Children's Research Hospital Reviews in Memphis, TN

Updated July 17, 2014
Updated July 17, 2014
27 Reviews

3.0
27 Reviews
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14 Employee Reviews Back to all reviews

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  1.  

    Great place to intern.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing-Brand Strategy  in  Memphis, TN
    Current Employee - Marketing-Brand Strategy in Memphis, TN

    I have been working at Alsac - St. Jude Children's Research Hospital as an intern for less than a year

    Pros

    Great mission and vision. Working and being around the kids is fantastic and so rewarding. Love coming to work knowing that I am helping make a difference. Wouldn't trade this experience for the world.

    Cons

    All projects finished in short amount of time, sometimes not enough work. Sometimes things spring up last minute and you're expected to finish the task without all the facts.. or any.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Fantastic mission, poor leadership, stressful work, lower than average pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ITS  in  Memphis, TN
    Current Employee - ITS in Memphis, TN

    I have been working at Alsac - St. Jude Children's Research Hospital full-time for more than 8 years

    Pros

    This is a great place to gain some experience, build up your resume, and move on. It's a very challenging job, lots of responsibilities and tasks to handle at any one time. We do have casual dress every day, and food is catered frequently (although it's usually from Jason's Deli, Panera Bread, or Lenny's). Positive upbeat spirit most of the time, the cause can't be beat. Your work matters.

    Cons

    The amount of work can be exhausting. We are expected to work nights and weekends, for no additional PTO or rewards. Everyone does the jobs of multiple people, and leadership does not do a good job of providing consistent direction. Plans change frequently and with little notice, impacting the folks on the lower rungs of the ladder. Emergencies constantly.

    Elevation is very difficult, promotion is unlikely unless you are liked by the right people. Work/life balance is very heavily skewed towards work, with little consideration to personal or family time. Pay is horrendous, far lower than industry standard for every position here. NO MATERNITY LEAVE

    Money is blown here on the stupidest things, such as iPhone 5Ss, iPad 4s and Mini's, dual 22'' monitors, wireless mice and keyboards, and expensive heavy duty laptops with SSDs for almost everyone. Meanwhile, the actual salaries and benefits are poor so money is being spent in the wrong areas and is very discouraging.

    Not many full time positions filled anymore, but we have had a large influx of Academic Interns (free labor) and temps/contractors, who are payed a small fortune to fix problems, then they take their knowledge with them when they leave. Documentation is poor, many employees don't know how to do their jobs because the turnaround is so rapid and no one stays to get into the swing of things or because processes constantly change. Very frustrating.

    Advice to ManagementAdvice

    Get a grip on the spending here. Do less events in order to have the time and resources to make each one better. The workers here are spread out far too thin, and everyone is far too stressed out. You brag about being a 900 million dollar charity, and you're willing to sacrifice your workers' morale and personal time to make it a billion dollar charity. This is an unsustainable business model. Turnaround is very high, because people know they can make more money by doing less elsewhere, and have a life meanwhile. Provide incentives to retain employees besides ramming the mission down their throat. Like maternity leave for one. This is not a family oriented charity as you like to pretend. It's a top-heavy morale-killing beast that chews up good workers and spits them out.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    An entire company full of corporate cheerleaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN

    I have been working at Alsac - St. Jude Children's Research Hospital full-time for more than a year

    Pros

    Benefits and coworkers are above average. Pay and hours can be great, if you're careful. They've taken steps to address pay-rate concerns long-time employees have had, but as a recent employee I haven't experienced this.

    Accommodating management, Monday-Friday casual dress, and awesome facilities make for a pretty great place to work.

    Cons

    The cheer leading gets old, and they'll quickly make you feel out of place if you actually are there 'just for a paycheck'. This is intentional. You have to play along to get the most out of the job, and 25% of your coworkers are too. The rest have actually drunk the kool-aid.

    Upper management moves around like they're playing musical chairs, and there's no rhyme or reason to it half the time. The rest of us just get to kinda churn about along with them.

    Recommends
    Neutral Outlook
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  5. 3 people found this helpful  

    Great Mission. Misguided leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Level  in  Memphis, TN
    Former Employee - Manager Level in Memphis, TN

    I worked at Alsac - St. Jude Children's Research Hospital full-time

    Pros

    Mission. Great, dedicated co-workers. Best benefits package. Resources. On-site Gym.

    Cons

    Top-heavy executive leadership strings along poor-performing employees while creating nearly insurmountable, tedious hurdles for strong employees to be promoted. Endless layers of approval bring major initiatives to a halt. The best employees go elsewhere instead of waiting for promised promotions that never come. The only folks who stick it out are locals since they have nowhere else to go.

    Advice to ManagementAdvice

    Promotion criteria won't solve your weak manager problems. Show some courage and get rid of the folks who aren't pulling their own weight. CEO's only focus is making this a billion dollar charity when the hospital they fund can't even spend all of the money they are raising now. Free popcorn and 50-cent sodas aren't all they are cracked up to be.

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful  

    Too political, no reward for good ideas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Marketing  in  Memphis, TN
    Former Employee - Brand Marketing in Memphis, TN

    I worked at Alsac - St. Jude Children's Research Hospital full-time for more than 3 years

    Pros

    Cheap vending machines, flexible hours if you need them

    Cons

    Management opportunities aren't based on what you know or how good you are at your job but rather how you play the corporate game. The brightest people leave.

    Advice to ManagementAdvice

    Stop rewarding people for keeping their mouths shut. Reward them for voicing good ideas.

    Doesn't Recommend
    Negative Outlook
  7. 4 people found this helpful  

    Working for wonderful mission but not wonderful leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Memphis, TN
    Former Employee - Manager in Memphis, TN

    I worked at Alsac - St. Jude Children's Research Hospital full-time for more than 3 years

    Pros

    Meaningful mission, purpose-centered work, talented colleagues, stimulating work

    Cons

    Leadership and direction that changes constantly,very political and egos sometimes get in the way of doing the best work, leadership does not like to hear about problems or solutions (people that raise issues are often labeled disloyal), Board very tactical and involved in day to day work versus oversight and governance, micromanaged/employees not empowered, very little work/life balance and respect for personal lives/space

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    I liked the other reviewers Organized Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN

    I have been working at Alsac - St. Jude Children's Research Hospital full-time

    Pros

    Great Mission the work is all for the children who really need it

    Cons

    Out of the blue - Moving in all directions strategies

    Advice to ManagementAdvice

    Create working groups. Where is the on boarding? Reduce the stranglehold HR and Legal have

    Positive Outlook
  9. 7 people found this helpful  

    Orchestrated chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Memphis, TN
    Current Employee - Project Manager in Memphis, TN

    I have been working at Alsac - St. Jude Children's Research Hospital as a contractor for less than a year

    Pros

    The mission
    Some very nice, good people
    Culture is changing for the better
    Working on the St Jude campus - including access to indoor and outdoor walking paths, an amazing cafeteria, and a wellness center (i.e., gym)

    (Note: This review is specific to the fundraising organization - ALSAC. By all accounts, St Jude has an entirely different culture.)

    Cons

    Silos within leadership
    Neither clear roles nor accountability for decisions in many cases
    Frequent shifts as the organization tries to find a structure that supports its objectives
    Organizational and individual talent needed for success is allowed (sometimes encouraged) to leave while those commonly agreed to be impediments are retained
    Poor execution and performance is not proactively addressed - coaching, mentoring and day-to-day development is lacking. Lack of repercussions for ongoing 'slacking'. Continued approval of perks to reward poor performance
    Bureaucratic, non-valued added processes (think cut and paste documents required in abundance without regard for their usefulness) abound
    Poor communication to employees

    Advice to ManagementAdvice

    Stop relying on the mission to overshadow systemic problems within the organization
    Retain and reward high performers, and remove poor performers
    Continue the improvements that are underway - and increase the pace of change

    Doesn't Recommend
  10. 4 people found this helpful  

    Inefficient charity with unsustainable business model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing  in  Memphis, TN
    Former Employee - Marketing in Memphis, TN

    I worked at Alsac - St. Jude Children's Research Hospital full-time for more than 8 years

    Pros

    The hospital you work to support is one of the best medical centers in the world. Lower-level workers "get" the mission and sacrifice mightily to achieve it.

    Cons

    The management at the charity is incompetent, insensitive and overpaid. The charity's own expenses are rapidly approaching $200 million a year. That's unacceptable, especially when its donors are expecting the charity to spend their gifts on the children at the hospital, not the executives at the charity. The CEO's salary has nearly tripled in the past two years, even as he asks others to sacrifice for "the mission".

    Advice to ManagementAdvice

    At some point, spending a quarter of annual revenue on things like executive salaries and other perks will not be possible. This is why Charity Navigator downgraded this charity's rating over a year ago.

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN

    I worked at Alsac - St. Jude Children's Research Hospital as an intern for less than a year

    Pros

    Everyone is extremely friendly. It's a humbling experience. You know that everything you do at your job is benefiting a child in need.

    Cons

    No cons, it was a fun environment. Perhaps a little outdated with the computers but it's a non-profit organization so you can't expect it to be really tech-y.

    Recommends
    Positive Outlook

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