Pros

Salaries commensurate with skill and amount of work. Excellent benefit package. Outstanding training. Opportunity for advancement. Work within designated territories. Quality company with extremely competent employees in Production, Sales, Customer Service and Management. All elements of business plan addressed and revised in detail on an ongoing basis. Technology oriented with environmental issues addressed. Sales training unsurpassed with product knowledge, ongoing sales training and comprehensive packaged sales-training seminar.

Cons

Heavy competition for market share from Canadian Linen, Cintas, G&K Services. No Sales Coordinator or Sales Assistant. No residual commissions. Customer Service staff overly busy and not oriented to Outside Sales support. Sales territories dishonored. Outside Sales called on to support Customer Service duties and functions including A/R Collections, Deliveries and New Installations. High turnover (100 Percent) of new hires of Outside Sales staff after 6 months. Inconsistent Job Description. Unfocused duality or subjective interpretation during Performance Reviews.

Advice to Senior Management

Outside Sales must be independent of Operations, A/R and Customer Service.