Alta Resources Reviews

Updated August 18, 2015
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3.1
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Recommend to a friend
Approve of CEO
Alta Resources Chairman & CEO James F. Beré Jr.
James F. Beré Jr.
34 Ratings

Pros
  • Some very nice people to work with (in 3 reviews)

  • Its not a very hard job and the incoming call were not alot (in 2 reviews)

Cons
  • I was new to the customer service rep position (in 4 reviews)

  • People who were only on the job 2 months were mentoring new employees (in 2 reviews)

More Pros and Cons

76 Employee Reviews

Sort: Popular Rating Date
  1. The company is great, the work is exhausting.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Neenah, WI
    Current Employee - Customer Care Representative in Neenah, WI
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Alta Resources full-time (Less than a year)

    Pros

    Good company to work for. Treat their employees well. Benefits. Full time work.

    Cons

    The work is call center work. Exhausting. Long. Endless. Angry customers all the time.

    Advice to Management

    Give us more options for advancement, movement.


  2. About the Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Specialist in Neenah, WI
    Current Employee - Care Specialist in Neenah, WI
    Positive Outlook
    Approves of CEO

    Pros

    Flexible Schedule, Continue Education Training, Incentive Bonus should you meet all your metrics goals

    Cons

    Benefits not all that great.


  3. Licensed Health Insurance Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Health Insurance Agent in Neenah, WI
    Current Employee - Licensed Health Insurance Agent in Neenah, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alta Resources part-time (More than a year)

    Pros

    Relaxed environment, lower management (team leads) really care about their employees and making it a great place to work.

    Cons

    Not a lot of full time opportunities in the healthcare division.


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  5. Helpful (2)

    Good and Bad Decent Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Neenah, WI
    Former Employee - Account Manager in Neenah, WI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -Good Benefits -Flexible Work Schedule for most teams -Senior Leadership is strong at least for the CPG Team -Difficult to get fired

    Cons

    -Technology never works(Computer Systems) and the only thing IT was ever taught is to turn the computer off and then back on apparently. -Pay could be better but that is a complaint of every job -Huge Turnover

    Advice to Management

    Listen to your employees, when you have two people quit the same position in less then a year because of the acts of another employee that person should be fired not rewarded for things they take credit for doing when they aren't even here 40 hours a week.


  6. Customer Service Representative

    Former Employee - Member Services Specialist in Little Chute, WI
    Former Employee - Member Services Specialist in Little Chute, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Alta Resources (Less than a year)

    Pros

    Flexibility, decent pay, amazing culture,

    Cons

    Temp. position, promised to be hired on, followed through, but then took back their offer, terminating most customer care reps.

    Advice to Management

    Be more transparent. Don't give employees a run around on whether or not if they're staying or going.


  7. Alta

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Neenah, WI
    Current Employee - Anonymous Employee in Neenah, WI

    I have been working at Alta Resources (Less than a year)

    Pros

    Alta is very community involved.

    Cons

    Leadership , pay , parking.

    Advice to Management

    Hire qualified internal employees.


  8. poor managment contributes to high turnovers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Neenah, WI
    Former Employee - Anonymous Employee in Neenah, WI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The CEO makes himself present.

    Cons

    Lack of leadership training has negatively affected the managment team for each program. High turnover, low pay, and team leaders are never recognized for their achievements.

    Advice to Management

    Promote growth within the company vs bringing in leaders without experience/talent. Monitor program directors performance to ensure expectations are being met.


  9. Customer Care Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Appleton, WI
    Former Employee - Anonymous Employee in Appleton, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alta Resources full-time

    Pros

    Met some friendly people. Former managers/co-workers provided good references. Completed six sigma green belt training through company.

    Cons

    Low pay, unfulfilling/terrible work, employees with experience (in general, and on the team) passed up for lead positions for outside candidates, managers not doing much to have your back (just apologizing/saying they have your back, but not doing anything to improve your situation), all good team members leave for better jobs. PTO is a hassle.


  10. Management leaves something to be desired, little to no room for growth.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Sales Agent
    Current Employee - Licensed Sales Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alta Resources full-time (Less than a year)

    Pros

    You encounter wonderful people that are always willing to look out for you

    Cons

    The scheduling for lunches and breaks is ridiculous. There is no consideration for a woman who is on her monthly visit. You are not allowed to be outspoken about the things that bother you, they expect you to smile and pretend to be happy. Rules and regulations change on a daily basis you are expected to adapt constantly and not judge nor criticize the changes even if they make you job that much harder. If you are ok with management making you feel less than important and easily replaceable, I'd say that its for you now keep in mind that they will promise to keep you but in reality at the end of open enrollment the majority will be let go. The only way to actually secure a spot would be to brown nose team leads so that you can be among the few to stay. It will not be up to how well you perform more than it will be as how much you can suck up to management.


  11. supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No pros at all The place sucks

    Cons

    No growth, management didn't actually know how to manage, people that worked there were rude.



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