Altegra Health

  www.altegrahealth.com
  www.altegrahealth.com

Altegra Health Reviews

Updated October 8, 2014
Updated October 8, 2014
31 Reviews
2.1
31 Reviews
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Recommend to a friend
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Kevin C. Barrett
14 Ratings

Employee Reviews

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  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Records Technologist in Grand Rapids, MI
    Current Employee - Medical Records Technologist in Grand Rapids, MI

    I have been working at Altegra Health as a contractor (more than an year)

    Pros

    Great pay, they also pay milage

    Cons

    Not consistant work, sometimes communication is poor

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Definitely not the best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Felt Like An Unawanted Step Child in Los Angeles, CA
    Former Employee - Felt Like An Unawanted Step Child in Los Angeles, CA

    I worked at Altegra Health full-time (more than an year)

    Pros

    Bagels every other Friday, cool peers.

    Cons

    Definitely not the best place to work, like they claim.

  3.  

    Great Place for Growth!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MSP Intake Specialist in Miami Lakes, FL
    Current Employee - MSP Intake Specialist in Miami Lakes, FL

    I have been working at Altegra Health full-time (more than an year)

    Pros

    -After 6 months of no screw ups you could move up to a better position assuming people like you and you buttered up to the ladder. There are very few hiring persons so they are easily biased in who they chose to move up. This is the single best Pro, the ability to move up to so many different positions in the company, But you have to stand out, you have to be liked, your numbers have to be good or great. Any of these lacking or a write up you may never move up.

    - Two 15min breaks and an hour of lunch time. With 15mins of time to spare to be off the phones.

    -Bonus for most positions, but bonus is low and least for the lower job titles. It is also based on factors that agents have no control over.

    "Best place to work" = Free Cake every month once a month for birthdays. Some low costing/free events throughout the year: Sea world, football game tickets, picnics, Christmas party. Customer service week(dress up for a whole week for us). Could wear jeans on Fridays and on select days throughout the year.

    Cons

    -Current Agents are ignored for promotions while outside help is hired into higher positions before consideration falls on current employees. If an agent isn't actively seeking to move up and doesn't inform everyone they should and keep an eye on the online site for open spots it will be missed.

    -My Advocate is the company health plans send their members to when they want to get rid of them or can't help them or both. We get many inbound transfers from health plans to help members we cant do anything for, just so the health plan won't have to deal with them anymore. Many times they are cold transferred to us without any briefing.

    -Random Drug testing 4 times a years, and drug testing for every new hire.
    -Inbound and outbound coming in and out non-stop for hours.
    -Many inbound calls need to be transferred to other agents that are working the cases.
    -Numbers must be met or you get a write up.

    - A Write up comes to easily and with many draw backs. If written up you can't get promoted for 6 WHOLE months which is devastating for a person in a lowly 10 dollars an hour position taking NON-STOP calls - most of which are verbally abusive old people getting the steam off on you or untrusting power of attorney types. Or the worst yet, the sick sweet old person you can't do anything for, that can't pay for life saving medicine because it cost way to much.

    -Many new ideas and rules are being introduced due to new management and it's not going over well.

    Advice to ManagementAdvice

    You must understand you are dealing with humans speaking to other humans trying to get them to work with us, if the agent is upset the member will know. Management tries to please the members as much as they can while forgetting the one winning the fights for them are the agents they tend to forget about. Things like slowing down the dealer, allowing for less strictness on things that can't be helped, and a respect for persons will result in improvement across the board.

    Recommends
    No opinion of CEO
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  5.  

    Lack of Resources, Poor Planning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Altegra Health full-time (more than 5 years)

    Pros

    Competitive pay for the industry. Flexibility with working hours.

    Cons

    Short-sighted approach, lack of communication, lack of resources. Segmented business units. Lack of accountibility. No attention to quality.

    Advice to ManagementAdvice

    The company has no leadership . The company does not care about its employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Unprofessional and bullying office environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Management
    Current Employee - Office Management

    I have been working at Altegra Health full-time (more than 3 years)

    Pros

    The actual work you do makes a difference to the people we are trying to help. Benefits are good.

    Cons

    Everything else. Especially upper management who are all friends and very unprofessional when it comes to anyone outside of that circle.

    Advice to ManagementAdvice

    Grow up. Are you running a business or growing your little good 'ol boys' club?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Altegra Health

    Pros

    All I can say is you have a secured full-time job. Ad if any of you like to be free during your work hours then you might get that.

    Cons

    If you are not for healthcare, then this is not the place to be. Like some other review says, work is boring, higher management is very disorganized, you are constantly micromanaged, you are not given enough work, nobody cares to train or educate their new employees. Also, the pay is very less compared to other similar companies in the area in the same field.

    Advice to ManagementAdvice

    Senior management needs to understand that there is no process in place and without one they cannot be a better organization. The constant re-organization is not helping. Even if you expandibg, you still have the poor management skillls due to which the company will never emerge as one of the best places to work. Size is not what matters, its the quality and the goodness of work environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Negative and Inappropriate Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant
    Former Employee - Executive Assistant

    I worked at Altegra Health full-time (more than 3 years)

    Pros

    Salary was a bit above average I'm sure due to the attitudes and negativity you have to put up with. Co-workers are helpful and easy to get along with.

    Cons

    Training quality, Management and Sr. Management

    Advice to ManagementAdvice

    Be aware of the power trips your VPs and Senior VPs portray. They think they are exceptions to HR rules, they are negative, unprofessional and use their power to push around their weight. They rule by intimidation and there are no consequences for it. If nothing is done about this, I'm sure it will result in high turn over and HR disputes or even lawsuits depending on the seriousness of the problem.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Good place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate in Los Angeles, CA
    Former Employee - Senior Associate in Los Angeles, CA

    I worked at Altegra Health full-time (more than 5 years)

    Pros

    If you want to be involved with consulting in the mess that is the Healthcare industry, this is a decent place to go and learn exactly what the industry is up against. You'll either find yourself appalled or you'll see it as an opportunity to secure a "job for life". It's basically like having a government job because everything is driven by regulation. One difference at Altegra is you won't be working government job hours. Like any consulting business, it's all about billing hours. The pressure to bill hours can vary. But generally, there's enough to do that meeting your quota shouldn't be a problem--as long as you can take the cons (see below). And compensation was fair. And if the corporate environment doesn't work out, you'll have an opportunity to be an independent consultant. The healthcare consulting arena is just growing so fast as a result of constantly trying to keep up with the regulatory environment. So if you dream of being an independent consultant, this can be a good jumping off point.

    Cons

    It's healthcare... and the industry is a MESS!! And it's unlikely to get better any time soon. The work is BORING! It's not the fault of the company, it's the regulation. The hoops that clients are forced to jump through that consultants assist with are a necessary requirement for those businesses--even though they arguably do absolutely NOTHING, and add no value beyond helping the client "check the box" for the regulations. So if you want meaning in your work, I'd suggest looking elsewhere--in other words, NOT the healthcare industry. There's not much meaning in the work healthcare consultants do. The work isn't hard, and it become mind numbingly redundant. I couldn't take it anymore. But many employees stay for decades. So there's security there, and the salary is fair. But don't expect to change the world. You're basically a government employee.

    Advice to ManagementAdvice

    Don't oversell to prospective employees what you do. You're not changing the world. You're helping clients check a box. There's money to be made in that. And someone has to do it. There's really nothing more beyond that. And that's OK.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Stay away, only take job if your on skid row

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Altegra Health full-time (more than 3 years)

    Pros

    The rank and file people that you work with day-to-day

    Cons

    Un- trustworthy executive management team, human resources Is unethical in almost every aspect that one could imagine, and this company has the worst benefits package I've come across. Raises or minimal if any is given

    Bonuses are nowhere near what they promise you during the hiring process.

    People are promoted by who you know or if you are a relative of someone that has influence at the top

    Advice to ManagementAdvice

    Put some solid structure in place, respect your employees, and most of all put the proper executive management in place, bullying and command and control went out in the 1970s

    The purchasing of another dysfunctional company, headquartered in Georgia, with militant treatment of the associates has further deteriorated any positive experience that could be had by anyone

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Micro Managing Sweat Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Social Service Coordinator in Alpharetta, GA
    Current Employee - Social Service Coordinator in Alpharetta, GA

    I have been working at Altegra Health full-time (less than an year)

    Pros

    Benefits are the only positive thing within this organization

    Cons

    This company micro manage it's employees.the couture simulates a sweat shop, The health care plans don't have an idea of the stress that this company put it's members through. A very stressful work environment, and there is not a lot of respect given to the employees. Upon interviewing, it sounds like a wonderful position. The quality assurance team has never done the job but they are responsible for scoring Q & A's there is no real structure there just a lot of unnecessary rules. You are reprimanded for not being able to perform in a system that is constantly not working. Not realistic, leaders don't lead by example.... They monitor your time and dress code adherence however they are late EVERYDAY, and out of dress code on a regular basis.... morale is very low, they skate right under the guidelines.

    Advice to ManagementAdvice

    Loosen up. be leaders and lead by example, makes sure systems are in place and working in proper order before you hold your employee's accountable. Be realistic about life events. If you want more, be more respectful.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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