Altegra Health Reviews

Updated July 15, 2015
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2.4
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Kevin C. Barrett
27 Ratings

Pros
  • The pay is good and the job is stable (in 2 reviews)

  • You can make up your own work hours (in 2 reviews)

Cons
  • One week you can have 40 hours the next you only have 3 hours (in 3 reviews)

  • Upper Management is a joke to say the least (in 3 reviews)

More Pros and Cons

51 Employee Reviews

Sort: Popular Rating Date
  1. It was decent.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scheduler in Atlanta, GA
    Current Employee - Scheduler in Atlanta, GA

    I have been working at Altegra Health (Less than a year)

    Pros

    Good hours, supportive management, no weekends

    Cons

    routined, too much gossip from coworkers


  2. A lot of potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Altegra Health full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great people to work with with a lot of opportunity to improve the products and services.

    Cons

    Needs a lot of investment but is not currently in a position to invest.


  3. Recruiter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Alpharetta, GA
    Current Employee - Recruiter in Alpharetta, GA

    I have been working at Altegra Health full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic work/life balance, great team, hard work pays off, management is very supportive and motivating! I love my job!

    Cons

    Altegra Health is committed to working on any areas that need improvement during the rapid period of growth.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Nurse Abstractor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Practical Nurse HEDIS Abstractor/Specialist in Dublin, GA
    Current Employee - Licensed Practical Nurse HEDIS Abstractor/Specialist in Dublin, GA

    I have been working at Altegra Health (Less than a year)

    Pros

    Working from my home office. My clinical advocate was always available to answer questions. The training programs are very good.

    Cons

    Paid by the number of charts completed not by the hour. Several weeks between work projects.


  6. Great place to grow and learn!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami Lakes, FL
    Former Employee - Anonymous Employee in Miami Lakes, FL

    I worked at Altegra Health full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, help people, change lives, fun environment at times

    Cons

    Management not up to par, system crashes, constant nonuniform changes

    Advice to Management

    Slow down on the numbers talk and give more time to making your agents feel more appreciative.


  7. Helpful (2)

    Worst Company on Earth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Altegra Health full-time

    Pros

    Good pay if this if this is your maybe your 1st or 2nd job. Average pay for anyone with at least 1-2 years of call center experience. Otherwise, you can do MUCH better literally just about anywhere else. This NOT sales AT ALL. you are a PAPER PUSHER for the elderly and the company really ties your hands with their slow processes (They take up to 2-3 weeks to process their own in house mail returns?!) You will NEVER make bonuses as a RESULT of this so don't believe their hype that you will ever make more than 31K/YR.

    Cons

    Everything else. This company is basically 5 companies IN ONE!! So you can imagine how that goes from an operational standpoint. The 5 companies have nothing to do with each other either. And as a result, the training was by far the WORST I have ever experienced. They literally failed and fired 10/11 people from our training class. The only 2 people they kept were mysteriously moved to a much lower paying position EVEN THOUGH THEY PASSED TRAINING. They are just getting bodies in the door to keep up with all the phone calls. Bottom line is they are over promising to their Health Care Partner's and of course under performing since they really have no good management, no good trainers, and really NO ONE TO HELP YOU PERIOD. I was literally running around the place every day looking for help with my my on the job training but SEVERAL supervisors would NEVER answer their extension, never respond to email at all or in a timely fashion, and they were NEVER to be found at their desk for some mysterious reason.

    Advice to Management

    Fire yourselves!


  8. soso

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Altegra Health

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    higher pay then most jobs

    Cons

    less hours, going in to work then being sent home in an hr

    Advice to Management

    care about your workers, pay attention to them


  9. Helpful (1)

    Sinking ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Miami Lakes, FL
    Current Employee - Project Manager in Miami Lakes, FL

    I have been working at Altegra Health full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Receive a steady pay check and in air condition. The working environment is nice and peaceful, and not very noisy.

    Cons

    LOW pay, no bonus, if you need to call off your pto is taken (as If to punish you). Management like any place looks out for you IF you kiss their butts. You will NOT be trained properly, but will be called in if your doing something you didn't know wasn't proper procedure.

    Advice to Management

    Stop with the lies and fire some of your incompetent VPs. You're starting to have more VPs than employees.


  10. Helpful (1)

    Decent Growing Healthcare IT Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Altegra Health full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - IT departments continue to grow as the company grows - Growth means there are opportunities to participate in building new applications and environments - New CIO Bob is good IT leadership, a breath of fresh air after the last CIO. - IT leadership in general is improving under the new CIO - Company has appeared to realize some of its' previous errors in regards to treatment of IT professionals and has begun rewarding IT folks internally as well as working harder to retain good people. - Company has many offices throughout the U.S. and a broad reach into the healthcare market, many opportunities if you enjoy the healthcare field. - Being largely decentralized, the company has to maintain flexibility for the workers to work from everywhere and anywhere basically. - Most offices around the country appear to be given fairly free reign to manage themselves as they see fit as long as they stay within security boundaries. - Healthcare market is only growing and the need for Altegra products will continue to grow and expand, so it is likely a good company to bet on.

    Cons

    - Growth naturally leads to growing pains, the continual growth and integration of additional business units and IT applications to the existing set often seems to cause leadership reorganizations every 3-6 months. - Company still hurts itself with policies from when it was a smaller company running a call center. Big brother tracking of time in office, dress code reminders that clearly target the younger call center employees in the home office, penny-wise/dollar-foolish attempts to save money getting by with freeware and holding back on IT resources. - Lack of quality centralized IT infrastructure teams. Many companies acquired by Altegra maintain their own IT infrastructure and do not integrate with the central DBAs or sysadmins while others do not have their own IT infrastructure teams so they must rely on small, often poorly managed IT infrastructure teams from the home office. - 401k match is 25 cents on the dollar for the first 5%, not exactly enticing people there. - Could do a better job of networking the various offices and people around the country. Team building type activities are pretty slim.

    Advice to Management

    Invest in the central IT infrastructure and get stronger leadership in place over those folks. Demand more accountability from central IT infrastructure and standardize operational practices rather than only focusing on security practices. Try to provide more networking and integration opportunities for related IT units throughout the company. Seems the only people who tend to get to travel much and network around the company are the upper management and Product/Client Services folks. Do not leave any team without a clearly designated leader whom knows they are accountable for the conduct and success/failure of that team. Too many instances of headless chickens running around accomplishing very little until leadership notices and steps in.


  11. nice

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Altegra Health

    Pros

    good travel experience working at altegra

    Cons

    contract position. need full time position

    Advice to Management

    fulltime



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