Altisource Labs Reviews

Updated March 15, 2015
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3.0
76 Reviews
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Mark Hynes
39 Ratings

Pros
  • Work at Altisource Labs is very hands on and creates a positive challenge for its employees (in 7 reviews)

  • I have recently joined here in Consumer Analytics division and found it to be better w (in 7 reviews)

Cons
  • The work life balance is also affected because of crazy Bangalore traffic and painful commute (in 5 reviews)

  • They says will move to Ecospace, Bellandur by January (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Remarkable Opportunity To Work With a Dynamic Company and World-Class Thought Leaders

    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Altisource Labs (more than a year)

    Pros

    Working for a global company offers challenging projects and diverse experience to draw resources. Individuals have the opportunity to make a huge impact. Training is offered and encouraged at all levels. Management is accessible and offers forums to communicate and share knowledge. The office is well appointed with amenities such as snacks & break rooms and most locations have get-togethers or outings once in while to get to know co-workers.

    Cons

    Though flextime is not the norm however it is an option as client or project demands extend outside normal working hours to bridge teams across time zones. This may not be the right environment for everyone. The most successful people will able to recognize opportunities that make a impact, get the job done and then be able to quantitatively describe the benefit and communicate it to stakeholders effectively and possibly even train people for process improvement.

    Advice to ManagementAdvice

    The environment is so dynamic that there is room to be even more proactive with communication.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful

    lots of pros and cons - somehow everyone is now looking for work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Altisource Labs full-time

    Pros

    Smart people, interesting market problems to solve... The IQ test must be doing the trick. Every job has a threshold one needs to pass. I read a couple of reviews that are just not fair - we have a mix of american and immigrant workers, may be a full 30% or so, whose primary language is not American- they all passed the test just fine. Got to say - they are wicked smart! So, stop blaming the test, start learning the math.

    Cons

    After massive layoffs and Ocwen "issues" it's not the same company. yes it's more focused than before, but uncertainy is bad for morale - people are constantly interviewing on their cell phones in all corners of the empty office, which used to be vibrant. Boys club - yes, kind of, not sure if it's gender-specific. Rather feels like high school cliques.

    It is not a start-up per se, you will see very senior former executive people, some of whom likely didn't do a good job elsewhere and seem to have high level of insecurity. it's a mixed bag, because some are just amazing.

    yes, the PTO starts accumulating after 90 days and for the year 1 there is no 401k. yikes.

    Advice to ManagementAdvice

    I really hope the company pushes through - some really great products are being developed right now and at macro-level you have all the necessary ingredients to do well. the bad rep will come to bite you - when you will want to expand, few people would want to hang their hat at your door. you will need to pay waaaay above market to get your second wave going, if you want quality people, of course.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 7 people found this helpful

    If you are looking for an unethical, Harvard elitist, leadership-less company, Altisource Labs is for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Boston, MA
    Former Employee - Manager in Boston, MA

    I worked at Altisource Labs full-time (more than a year)

    Pros

    They pay well. They hire smart, driven people that you will learn a lot from.

    Cons

    Altisource Labs is a good ole' boy organization if ever one existed. If you didn't attend Harvard Business School you are pretty much chopped liver. The company "prides" itself on hiring smart people which is based upon a 12 minute cognitive test called the Wonderlic. They won't even consider someone that doesn't score at the genius level on the test. The test has been documented as biased against individuals whom English isn't their first language. The Managing Director is passive aggressive and frequently degrades the people on his team, often in a public setting. It is a toxic environment where people are clearly unhappy. The company held massive layoffs in January 2015 after the leader of their parent company was forced to step down due to unethical business practices. This is a horrible place to work. Stay away at all costs!

    Advice to ManagementAdvice

    Change your illegal hiring practices (hiring based upon a Wonderlic score). Treat people with dignity and respect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful

    Titanic going down, servicer role shrinking?

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Altisource Labs

    Pros

    Good pay. Inattentive superiors and lack of direction. World class peers. So much potential under right leadership.

    Cons

    Poor leadership, daily waffling. Inattentive superiors and lack of direction. Endless bickering about the mundane and obvious. Chaos, free for all, politics, poor oversight. Poor communication and Ppssible regional bias. In my opinion, management is unethical and plays both sides of fence. In my opinion. toxic environment, offshore favoritism (great for USA mortgages).

    Advice to ManagementAdvice

    Be honest and ethical. Report reality to your superiors and do not whitewash "bad news". Do not misrepresent or overstate status of products to Executive Management or prospective customers. Be real and transparent. Own your mistakes and resign.

  6. 2 people found this helpful

    Potential Waisted

    Former Contractor - Senior Software Engineer in Boston, MA
    Former Contractor - Senior Software Engineer in Boston, MA

    I worked at Altisource Labs as a contractor (less than a year)

    Pros

    Smart dedicated people, trying to have "fun" work environment, cool technology

    Cons

    uneven execution, need to take a test that has nothing to do with programming during interview process, long meetings.

    Advice to ManagementAdvice

    focus on your customers

  7. 3 people found this helpful

    Keep Calm but Move On

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Altisource Labs full-time (more than a year)

    Pros

    Efforts are made to make it a fun place to work, colleagues are brilliant.

    Cons

    Management: can only give mixed reviews - no "exceeds expectations" there.

    Work environment: there are constant distractions (visual and acoustic); equipment and internal systems are ridiculously micromanaged, over-complicated and slow.

    It is NOT a start up although there has been significant turnover.

    Stock history: high of $160, currently trending at apx $30. Carefully review that of both Altisource and it's former parent company, Ocwen, now Altisource's primary client. There have been many news reports concerning various law suits. The most recent settlement with NY included significant financial penalties, remediation and forced the Chairman to resign and severe all his ties. It's reasonable to anticipate related budget woes.

    The company may emerge stronger if they quickly expand the client base but their internal operations are a noteworthy obstacle.

    Advice to ManagementAdvice

    Fix the infrastructure and reliance on senior management with any Ocwen background and ties.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful

    This ship is going down!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Altisource Labs full-time (less than a year)

    Pros

    It was a good company when it was still alive. I've learned a lot. The team they managed to assemble was one of the best teams I've ever worked with.

    Cons

    The company is dying a slow and painful death.

    Advice to ManagementAdvice

    Stop trying to convince current employees that it's going to be fine and let them go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful

    Horrible Toxic Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Altisource Labs full-time

    Pros

    Not much to ay, good location and view. Snacks that make you unhealthy

    Cons

    Toxic Environment
    Altisource is the most toxic environment one can work in, worse than a chemical factory. In a chemical factory your body gets affected and if you stop going there your body can get cleansed. But at Altisource your mind gets poisoned to a point where your self- confidence gets shaken up. You start doubting your own ability.
    They shut down their products and let go off a whole bunch of people. All the senior people are secretly looking for new jobs and their subordinates don’t know that they are looking for new jobs.
    There were so many negative comments on Glassdoor and then the Senior management and the whole recruiting team ran a program where they ”incentivized” their employees to write positive comments and the next thing there are a whole bunch of new positive comments on Glassdoor about Altisource.
    They hire South Americans, Chinese and Indians but the recognition/ promotions/ bonuses are not the same as other employees in the company. Also the salary structure is very discriminatory all across. I have seen 10 years experienced Chinese person make $30k less than a “non-Chinese” employee.
    They work only for one customer Ocwen and if that customer does not want or like something then the whole project can get scrapped off just like they shut down products right now. Extremely uncertain situation but the people are trained to promote the company as though it is better than Google or Amazon.
    Altisource hires a ton of egoistic people whose attitude is “my way or the highway” and hence every time there is a senior person hired the focus of that product changes and then everyone has to adapt to this new person’s vision. Multiple times they have hired people to run the show and then have hired someone as his boss and so everything that this first person has done gets wiped clean and then they start from scratch according to the new “senior” employee.
    Their hiring policies are discriminatory. They use AccessPI which evaluates a candidate’s behavioral characteristics and if they are not in line with what the company is looking for a candidate does not get the job even if he can do the job or has done the job for 10 years. Another discriminatory practice is the WPT. It is a practice done to “weed out” people. WPT has nothing to do with coding and yet it is a mandatory hiring step. Majority of the people fail the test. Both these steps are harder for people who are not born and raised in America. The English is American English.
    Hiring managers bring their own ex-colleagues at very high compensations and even if they fail the AccessPI and WPT. While other employees who actually pass the two steps are not compensated as much.
    Senior Managers are already looking for other positions where as their team member have no clue about that. By far the worst place to work. The practice unethical hiring and interviewing methods. They use WPT and AccessPI as a method to set a standard for people. But both these methods are illegal. No one has the courage to complain about such unfair practices to the authorities like EEOC or Workforce Development.
    They shut down a product and now everyone is scrambling on what to do. They interview people and portray themselves to be better than Google and Amazon. They make their Hiring team say such things like this is the best place to work and they sound very convincing. I wish I had read Glassdoor reviews before I joined this nasty place.

    Most employees are good but the Managers and the Hiring team is a big sham. They are made to lie. They are also "incentivized" to write good reviews on Glassdoor and they post pictures and videos showing that they are a fun culture. It is far from it. If they don't know what they will do with the product then what is the need to build a product. They solely work for Ocwen and if Ocwen is not happy with anything they can completely scrap the product leaving everyone involved with nothing to do and without a job.
    All recruiting team is from Monster working through Argosight which is done only to avoid non compete.

    Advice to ManagementAdvice

    Stop providing incentives to employee and focus on what needs to be done before you go on a crazy hiring spree.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 6 people found this helpful

    endless politics and no respect for the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Product Manager in Boston, MA
    Current Employee - Associate Product Manager in Boston, MA

    I have been working at Altisource Labs full-time (more than a year)

    Pros

    While the perks of working at this faux startup by no way outweigh the cons, a few I can think of are:

    - Lots of free snacks and drinks in the Boston and Atlanta offices. Boston office has beer on tap. Dinner is offered a few nights a week if you are willing to grind until after 7pm
    - Compensation is at or above market averages
    - The extreme lack of organization/structure/competence in the company make it easy to take advantage of the system. For example, HR is too incompetent to track vacation days so if you don't have a helicopter manager it is easy to take all the time off you need
    - Some departments (basically just Consumer Analytics) appear to actually be working on interesting business/algorithmic problems. the rest of us grind away working on software that looks like it came from a Windows 1.0 advertisement

    Cons

    - I cannot stress enough the total lack of care for employees at this company. Just of a few of endless examples: (1) company forces a bell curve for performance rankings even on small teams and this essentially prevents anyone from reaching their target bonus, (2) all annual goals are evaluated by some evaluation team in India that has no understanding of the teams they are evaluating, (3) company conducted a "confidential" employee engagement survey and then published results to all managers in the company with all the names matched to the responses, (4) the President himself stated in December 2014 that there would be no layoffs due to the recent legal and financial issues, yet layoffs were initiated later that same month
    - Executives do not agree on the direction the company should take and give conflicting orders to the employees. Turf wars galore
    - Career progression plans are nonexistent. Yes, the Boston office hasn't been around that long but still I do not know of a single person that has been promoted here
    - Benefits are far below market averages for a technology company. 401k only begins after one year of employment and only matches 50% up to 1 or 2%. Even accumulation of vacation days does not begin for 90 days, something I have personally never heard of before

    Advice to ManagementAdvice

    1. Have some respect for your employees. Upgrading your ethic codes and developing clear internal processes (for HR and IT especially) will go a long way. Your employees are people and not just cogs in a heavily funded but failing Rube Goldberg machine.

    2. COMMUNICATE with one another and develop a clear pipeline so that projects are not constantly cancelled, re-prioritized, or duplicated across multiple teams

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 8 people found this helpful

    This place is a sinking ship run by delusional elitist tyrants... Single worst work experience of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Altisource Labs full-time (more than a year)

    Pros

    Some of the smartest people I have ever worked with and good snacks were always offered. Reasonable compensation overall. And that's it. Seriously. I can not think of one other positive. The negatives far overshadow anything else that could possibly be considered a plus to this terrible work environment,

    Cons

    There are no words to truly convey just how horrible this place is. I would give it a zero star if possible. DO NOT BELIEVE THE HR PROPOGANDA REVIEWS THAT HAVE BEEN POSTED RECENTLY, THEY ARE COMPLETELY FALSE AND WERE COERCED FROM EMPLOYEES.

    Some of the biggest cons of this company:
    - Leaders are completely out of touch - they are hired for their educational pedigree and ability to pass an IQ test, not for their actual work experience and personality.
    -Absolutely NO communications both within team and between teams- Everything is very cloak and dagger.
    -Unethical practices - hiring people based on IQ test scores, company owners basically ordering employees to write positive Glassdoor reviews instead of actually fixing problems, blatant violations of NDA and non-solicitation agreements, ETC.
    - No benefits offered to contractors - if you're a contractor, prepared to be treated like a second class citizen. NO benefits will be offered to you at all and you will not even be given access to basics company-wide flu shots. Also they will let you go with little to no notice at all before your contract is up (saw this happen on numerous occasions).
    -Benefits for full time employees are below average at best.
    -With the exception of a few teams, almost everyone here is miserable making for an overall depressing and draining workplace.
    -You will be expected to work long hours with little to no recognition for your work.
    -You may be hired for one position only to find yourself forced into a completely different role with no notice and definitely no increase in salary.
    -You'll be burnt out and looking for a new position within 6 months.
    -Organization is completely top heavy which means if you are not at the top prepare to be doing the work of 2 or 3 people.
    -No upward mobility- they will just hire a manager rather than ever promote from within.
    -NOT A START-UP - they bill themselves as some collaborative, fun, cutting edge technology start-up but to the contrary was actually one of the most corporate, stiff, oldschool, and bureaucratic companies I've ever seen.
    -Comany does not appreciate it's employees - you will just another cog in the wheel.
    -No company perks or outside benefits.
    -Terrible work-life balance.

    Honestly I could go on but I think this gets the point across. DO NOT WORK FOR THIS COMPANY. They will crush your spirit and you will regret going there within weeks if not days of starting.

    Advice to ManagementAdvice

    This place is such a mess I don't think anything will help at this point. Good luck with your miserable sinking ship of a company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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