Altisource Labs Reviews

Updated July 1, 2015
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2.7
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Mark Hynes
42 Ratings

Pros
  • Altisource Labs is a fairly new and very well funded company (in 7 reviews)

  • I have recently joined here in Consumer Analytics division and found it to be better w (in 7 reviews)

Cons
  • The work life balance is also affected because of crazy Bangalore traffic and painful commute (in 5 reviews)

  • They says will move to Ecospace, Bellandur by January (in 3 reviews)

More Pros and Cons

84 Employee Reviews

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  1. Helpful (1)

    Great start, but wouldn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Brookline, MA
    Former Employee - Intern - Hourly in Brookline, MA

    I worked at Altisource Labs (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    The company had a great startupy feel. It was good to learn a lot of new stuff and see how the business worked.

    Cons

    Terrible management of interns and payment of interns. They kept losing interns money payments. It also has gotten hit really hard financially. The managers need to be more hands on and take an interest in interns there. Also so many tasks are replicated over different verticals.

    Advice to Management

    Make sure to take interest in interns and pay them!


  2. Dubious

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Altisource Labs full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Opportunity, but with a cost. Need to deliver on short term goals not a long play.

    Cons

    Senior management is running off top technical talent. Scapegoats for supervisors in Lux? Certain offices are definitely favored above others. l You will inherit ownership of other's failure.

    Advice to Management

    Value the contributors. Lead, don't point fingers because of failures. Don't transfer debt caused by those who quit or resign, to others. Need new leadership.


  3. Helpful (3)

    Take care of your best assets: your employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Altisource Labs full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's challenging to think of the good things from my time at Altisource Labs. I left during the "good" times and on good terms, but I was miserable there. When I think back on what I liked, it was really the people. The best time was in the early days in Boston when the office was small (under 80 people, including the interns) and we were trying to build our culture. There were definitely some special moments in 2013 and 2014, but they were far overshadowed by the cons...

    Cons

    So many. The company was growing radically and no communication relayed to the employees about how or why. The recruiting team was working in overdrive to bring in great talent and so many fabulous people weren't hired because they didn't have the right pedigree or didn't nail the absolutely ridiculous IQ tests. Seriously -- does the firm leadership really think any of them passed that test either? Yeah you did, with some serious "help". My top comments on why this firm sucked: - Communication. They should have hired an internal communications expert early on. The weekly lunch n learns did nothing to explain how the firm was doing, growing, heading... - Culture. It was TOXIC. No direction from Boston leadership on making it a fun place to work. Instead a small group worked to try to do fun activities in the office that either were shot down by other nasty people in that group, or petered out because people worked so much and weren't really allowed to participate. - Training. None. Zero. Zilch. How else can I say this? There was nothing. A weird video thing that you watched. Some other HR items that you were forced to take online as a test and answer correctly or they threatened to shut down your email. No employee handbook, no friendly HR people, no management willing to sit down and invest in their people... - Waaaaay too much power by a couple of senior executives who micromanaged and wanted to be involved in the minutiae. Seriously, hire the good people and get out of their way and let them do their jobs. -Lack of trust. Employees required to clock in every single day. What? Is this 1962? Difficulty in setting up expense portals in case you wanted to take someone on your team to lunch. If you weren't one of the lucky ones to get access (which they restricted because this billion dollar funded company couldn't cough up the $50/person to give to everyone), then you had to go old school and mail in your receipts and receive an expense reimbursement check 2 months later. - Benefits. SUCK. Super duper expensive and beyond crappy. Many providers wouldn't even take the insurance because it was so awful. I've never seen such terrible health insurance as an option. And you couldn't even sign up for 90 days. And then there was also the 401k -- have to wait a full year to be eligible and then you couldn't sign up except for quarterly so you might wait 14 months from the time you joined to get it. If you last there that long.

    Advice to Management

    You have lost so many great employees already. You're going to keep losing them, and the ones you want won't join no matter how much money you throw at them because they are all reaching out to former employees to get the real scoop. I would love to think that things are improving there, but I still have friends (who are leaving) and they tell me it's awful still. Worse. Everyone is begging you to listen to these Glassdoor reviews and listen to your employees. The review right before this one is absolutely insulting and very very obviously written by a senior person who is feeling attacked (and should). Try scrapping the old school Ocwen approach and thinking about how to make money money money and only money. Do you want to be a sweat shop and run through employees every 6 months? Or do you want to inspire loyalty and keep your greatest asset? If so, invest in them. Hire an outside firm to help fix your morale, fix your horrible HR processes, learn how to build a business that has so much potential and is imploding. Stop trying to cover up the issues and work on addressing them.


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  5. Helpful (1)

    good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Altisource Labs full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    flexible work environment and timings

    Cons

    not stable company and layoffs

    Advice to Management

    none


  6. Helpful (4)

    Don

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management in Boston, MA
    Former Employee - Product Management in Boston, MA

    I worked at Altisource Labs

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You will learn a ton about mortgage loan servicing, systems, business process management and Agile methodologies using open source offerings. You will learn all of this on your own and with the help of peers in the same boat.

    Cons

    The culture is just terrible. You will have knots in your stomach most of the days you drag yourself in there to attempt to feel good about yourself and what you're doing with your life. There will be little if any sense of purpose to what you are actually doing, and you will for the most part feel that you are a pawn in the game to either drive spin-off wealth for your superiors or help investors decide whether to foreclose on loans that are behind and above water or force payment from the borrowers on loans that are behind and underwater. Not exciting, not fun, and not the future.

    Advice to Management

    Hire Director/VP and above staff who actually know something about loan servicing and loan resolution - even if this means relaxing testing requirements that were imposed by a chairman who is no longer there anyway -- forced out by Government regulators.


  7. Helpful (6)

    Believe what you feel, not what you read or hear!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Boston, MA
    Former Employee - Manager in Boston, MA

    I worked at Altisource Labs full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you need a job desperately and you can pass their IQ and Personality Tests? If you don't mind knowing that the majority of the people around you have one foot out the door? This maybe the place for you.

    Cons

    Executive and senior management and the incestuous relationship with Ocwen, lack of industry knowledge and foresight, unrealistic and unobtainable goals, lack of transparency, no communication, massive layoffs, facilitates - moved several times - make you feel like cattle, lack of planning, lack of trust by management, etc.

    Advice to Management

    Another round of layoffs and this time it should include 80% of the executive and senior management teams. Stop trying to hide from reality and realize that your employees do not trust you and most are looking for jobs. Honesty works, I suggest you try it at your next employer, that is if the board ever realizes your just dead weight and have been misleading them on your progress or lack there of for years.


  8. Helpful (8)

    lots of pros and cons - somehow everyone is now looking for work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Altisource Labs full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Smart people, interesting market problems to solve... The IQ test must be doing the trick. Every job has a threshold one needs to pass. I read a couple of reviews that are just not fair - we have a mix of american and immigrant workers, may be a full 30% or so, whose primary language is not American- they all passed the test just fine. Got to say - they are wicked smart! So, stop blaming the test, start learning the math.

    Cons

    After massive layoffs and Ocwen "issues" it's not the same company. yes it's more focused than before, but uncertainy is bad for morale - people are constantly interviewing on their cell phones in all corners of the empty office, which used to be vibrant. Boys club - yes, kind of, not sure if it's gender-specific. Rather feels like high school cliques. It is not a start-up per se, you will see very senior former executive people, some of whom likely didn't do a good job elsewhere and seem to have high level of insecurity. it's a mixed bag, because some are just amazing. yes, the PTO starts accumulating after 90 days and for the year 1 there is no 401k. yikes.

    Advice to Management

    I really hope the company pushes through - some really great products are being developed right now and at macro-level you have all the necessary ingredients to do well. the bad rep will come to bite you - when you will want to expand, few people would want to hang their hat at your door. you will need to pay waaaay above market to get your second wave going, if you want quality people, of course.


  9. Helpful (6)

    Not Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Altisource Labs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some smart people here. And management isn't hovering. There is benign tolerance for working virtually instead of going to the office.

    Cons

    Extraordinarily political workplace. Decisions and direction is always justified by “because I said so”. The best recommendations and expertise of a diminishing cadre of exceedingly smart individual contributors never lead to the kinds of meaningful efforts and changes that this company obviously needs, leading to sky high frustration levels. Current systems are based on inappropriate and incorrectly deployed and utilized technologies. New technologies are in the pipeline, but the efforts and designs are not driven or justified by legitimate business needs or requirements. Huge outsource presence in India that marginalizes any attempt at leadership or participation from the US. Hard to say that the company is acting as a trusted technology partner and adviser to the primary customer, Ocwen Financial. What does it tell you that the most senior executives of the company focused on financial services exclusively for the US marketplace live and work out of small offices in Luxembourg and the Grand Caymans?

    Advice to Management

    Reboot.


  10. Helpful (10)

    If you are looking for an unethical, Harvard elitist, leadership-less company, Altisource Labs is for you.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Boston, MA
    Former Employee - Manager in Boston, MA

    I worked at Altisource Labs full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They pay well. They hire smart, driven people that you will learn a lot from.

    Cons

    Altisource Labs is a good ole' boy organization if ever one existed. If you didn't attend Harvard Business School you are pretty much chopped liver. The company "prides" itself on hiring smart people which is based upon a 12 minute cognitive test called the Wonderlic. They won't even consider someone that doesn't score at the genius level on the test. The test has been documented as biased against individuals whom English isn't their first language. The Managing Director is passive aggressive and frequently degrades the people on his team, often in a public setting. It is a toxic environment where people are clearly unhappy. The company held massive layoffs in January 2015 after the leader of their parent company was forced to step down due to unethical business practices. This is a horrible place to work. Stay away at all costs!

    Advice to Management

    Change your illegal hiring practices (hiring based upon a Wonderlic score). Treat people with dignity and respect.


  11. Remarkable Opportunity To Work With a Dynamic Company and World-Class Thought Leaders

    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Altisource Labs (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working for a global company offers challenging projects and diverse experience to draw resources. Individuals have the opportunity to make a huge impact. Training is offered and encouraged at all levels. Management is accessible and offers forums to communicate and share knowledge. The office is well appointed with amenities such as snacks & break rooms and most locations have get-togethers or outings once in while to get to know co-workers.

    Cons

    Though flextime is not the norm however it is an option as client or project demands extend outside normal working hours to bridge teams across time zones. This may not be the right environment for everyone. The most successful people will able to recognize opportunities that make a impact, get the job done and then be able to quantitatively describe the benefit and communicate it to stakeholders effectively and possibly even train people for process improvement.

    Advice to Management

    The environment is so dynamic that there is room to be even more proactive with communication.



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