Amazon.com

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Amazon.com Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.3 3,256 reviews

85% Approve of the CEO

Amazon.com Chairman, President, and CEO Jeff Bezos

Jeff Bezos

(2,274 ratings)

64% of employees recommend this company to a friend

Review Highlights

Pros
  • You will learn a lot while working at Amazon that will be useful for the rest of your career(in 98 reviews)

  • Density of talent: Some really smart people spoiling their careers here(in 302 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel(in 535 reviews)

  • There is literally no work life balance inside this company(in 123 reviews)

3,256 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Recognition is non-existent, as with compensation

    Facilities Service Technician (Current Employee) San Bernardino, CA

    ProsSchedule is a plus (4-10's) Company growth.

    ConsManagement is amazingly inadequate and incompetent. HR privacy is non-existent. "Work Hard, Have Fun and Make History" should be re-written to read "Work Hard, Work Hard and Get Nothing"
    Compensation is minimum. Raises do not keep up with cost of living (if you get a raise).

    Advice to Senior ManagementAppreciate the workers that make the business run.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    3 people found this helpful  

    Great "we want you to be happy" business for customers; frugal, "love it or hate it" for employees

    Senior Vendor Manager (Former Employee) Slough, Berkshire, South East England, England (UK)

    Pros* Very strong focus on the customer (great but can be frustrating at times).
    * Great business model and everyone knows the brand.
    * Flat structure, no micromanaging / you are given a lot of ownership.
    * Reasonable pay (esp. given the work you are doing - see below)
    * Opportunity to cycle roles / departments every 18-24 months to keep developing / learning.

    Cons* Amazon in the UK is a retail company rather than a tech company (don't fool yourself into thinking it's like Google or has a start-up mentality)
    * VERY frugal business model e.g. horrible office in Slough and few meeting rooms which means (embarrassingly) you have to conduct external meetings in the cafeteria!
    * It seems the US office has all the perks.
    * Culture is real "love or hate" - generally quite bureaucratic and political. Very high churn - At interview, it was mentioned by different people repeatedly that people either stay for six months or 10 years (I stayed less than a year, although I know people who absolutely love it there - maybe the person you are or the department you work for?).
    * Amazon operates a lean operating model, heavily reliant on systems and managers have no juniors.
    * Real mix of people - some nice and hard-working but quite a few "coasting" doing the bare minimum which can mean it is difficult if you want to achieve and get things done and a few very incompetent / unpleasant / aggressive personalities that have been there for years and will never leave.
    * Flat structure, which means that you can move sideways but difficult to get promoted / grow. Titles are essentially meaningless and misleading (you are responsible for entire role / no delegation so you spend all your time fire-fighting and little time (if any) growing the business. Senior Vendor Manager = buyer in any other retail organisation).
    * No one seems to care how well you do and it has no effect on compensation. That, plus difficult environment (flat, political) for promotion means a poor incentive to work hard.
    * Work is very systems / data-driven and can be extremely mundane (e.g. answering customer complaint cases (like back and forth supplier to Amazon customer care employee to supplier to customer care employee etc etc) .
    * You're dumped in the deep end with a very sharp learning curve and no formal training other than you're expected to pick things up yourself or by asking people who have been there longer than you - would be fine ordinarily but there is no explanation of what you are actually meant to be doing (!!) and far too many systems with no explanations of how they work - No one takes accountability for new hires. Massively inefficient.
    * Takes about 3 months to master a role and then mundane work for the rest of your time in that position. If you really want to work there and want to get ahead, try to get into a growing area otherwise you're forgotten / it's more of a caretaker role...

    Advice to Senior ManagementTreat your employees like you treat your customers?

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    2 people found this helpful  

    Telemarketing for Dying Industry - Account Executive position

    Account Executive (Current Employee) Seattle, WA

    ProsAmazon Local is probably a good resume builder. Some great coworkers who are smart and talented. Great tuition reimbursement (if you take it). You can wear shorts and a t shirt.

    ConsThis is a call center. You will be calling on many merchants who have been pestered by other daily deal companies. The real sad thing is that, many of these merchants have been burned by having a daily deal, because the system just doesn't work in their favor. Selling in a deal at first is great, but after a while you start feeling like a con-man. Read up on all the horror stories for merchants who utilized a daily deal. Amazon itself has a real terrible office culture. I have seen grown men and women berated and crying in the bathrooms. For anyone who has a degree from a somewhat reputable school, look for other opportunities. A LOT of people here are from degree mills like University of Phoenix, Full Sail University, etc. They honestly can't do any better for themselves and will admit it. I have respect for them for sticking it out in a terrible position.

    Advice to Senior ManagementBe up front about the position and stop being so frugal. Even living social gives free snacks and they are dying!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Awful Company

    Ambassador - ISS - Sherlock Researcher (Former Employee) Chester, VA

    ProsThe pay is decent that is literally the only plus

    ConsNo stability
    Constant threats from upper management
    They love writing people up
    Very, very limited on personal time allowed to take off
    Do not accept doctors notes for illnesses
    Ruled by favoritism
    60 hour weeks even outside of peak
    Shifts are awful- there is no family/work balance
    HR never does their job and if you have a problem it takes days to fix and multiple tries
    known problems with their equipment that causes problems for employees never gets fixed
    Favorites are allowed to walk around and do nothing

    Advice to Senior ManagementQuit acting like you are better than everyone else and actually do your job. Learn how to support your people and actually listen to what they have to say

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    9 people found this helpful  

    AVOID WHERE POSSIBLE - ITS A DETENTION CAMP!

    Senior Product Manager (Former Employee) Luxembourg (Luxembourg)

    Pros- I could quit and had no ties to the company after 4yrs

    *** PLEASE PLEASE PLEASE avoid this place. The shares aren't worth is, the career progression is non-existent, the relocation packages and sign on bonuses are TRAPS***

    Cons- Senior Management are absolute idiots, it's all about image and how good they look and not about mentoring and coaching their teams to be better
    - It's all about who your drinking buddies are and whether you rub shoulders with VPs (promotions for women are next to impossible unless you do "favors")
    - Horrible office environment, they recruit only MBAs which set absolutely unnecessary competitive environment that is not constructive
    - Bullying is rampant at all levels, threats are constant, HR never respond to escalations and make your life even worse with legal threats
    - Work life balance is non-existent. I was advised to find a better role if I want a life outside of my job.
    - People have passed out on the floor from pure exhaustion ( i am not exaggerating). Go to Clausen at 8pm and you will see the offices still full of people. Its Ridiculous!!!
    - Pay is awful

    Advice to Senior ManagementI've tried to do this in terms that Amazonian "Leaders" will understand:

    - "Think Big" - treat your employees better so that you don't have such high turnover. Focus on People Development rather than People Acquisition...
    - "Bias for Action" - take action when you see people being bullied and do not ignore it
    - "Dive Deep" - HR should investigate escalated issues and get to the bottom of the problem with "real" investigation
    - "Frugality" - Sending Senior Management to meetings across the world when they aren't the subject mater experts in areas is nonsense. Send the people that know their stuff
    - "Hire and develop the best" - stop compensating managers that do nothing and know nothing. Start looking at teams that have a high turnover of staff
    - "Insist on highest standards" - do not accept bullying
    - "Vocally self critical" - know when things have gone wrong and remedy them; instead of trying to pursue people with empty legal threats
    - "Earn the trust of others" - Be more transparent
    - "Deliver Results" - actually deliver some work instead of talking about the Jeff Letter CONSTANTLY
    - "Customer Obsession" - Treat your employees like your customers and all would be resolved!
    - "Invent and Simplify" - make better leadership principles because it appears that none of the senior management actually know what it means to be a "Leader" versus a "Junior Manager"

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Software Engineer

    Software Development Engineer II (Former Employee) Seattle, WA

    ProsFast paced, customer driving, smart coworker, cutting edge technology

    ConsOn call duty, horrible management and work life balance. Avoid it if you have family, or don't enjoy firing people.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Amazon has potential

    Digital Tech (Current Employee)

    ProsAmazon has a great potential.

    ConsAmazon has potential, but if you can think of "Pinky and the Brain", then well you've got an idea about this company.

    Advice to Senior ManagementMy advice wouldn't do much to change the management.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    1 person found this helpful  

    Not a great experience

    Anonymous Employee (Former Employee)

    ProsBig companies can have advanages

    ConsManagement was overall very poor

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    • Disapproves of CEO

     

    No Comment.

    Warehouse Associate (Former Employee) Carlisle, PA

    ProsExtra few cents, for working overnight. ($13.00/hr)

    ConsNo balance. No help. Broken equipment. Not enough equipment. No advancement training.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    They have NO respect for their employees.

    Associate, Ambassador Picker, Packer, Sorter Etc (Current Employee) Charleston, TN

    ProsI would not suggest anyone to work for Amazon unless you want to be treated badly.

    ConsIt is hard to get the production rate because everytime you turn around they are changing the pick paths so that it is harder for you to get rate. Once you get the rate in any department then they want to change thing so that you can't get the rate. They don't want their employees to work their long they just want temp employees.

    Advice to Senior ManagementMy advice to management is to have respect for employees and you will get more and better work out of them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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