Amazon.com Reviews

Updated March 15, 2015
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  • Kennewick, WA
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2.4
12 Reviews
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Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,952 Ratings

12 Employee Reviews

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  1. For the most part I enjoyed working at Amazon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate/Digital Specialist in Kennewick, WA
    Former Employee - Customer Service Associate/Digital Specialist in Kennewick, WA

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    A lot of flexibility as far as time off is concerned. Many different OU's to choose from so you can move laterally. As a company Amazon goes above and beyond to make the day fun and exciting (especially holdiays). Lots of overtime. Stock. Bonuses

    Cons

    Every second of your day is being timed, literally. Many times through out the day you'll feel like you're in school again. You have to work pretty much all holidays, no exceptions. Overtime can be made mandatory, no getting out of that. Your schedule will be changed at the drop of a dime. Before you worked at 5am, now you work at 5pm, have fun adjusting to that. Once you're out of time off, do not come to work 1 second late, you will be fired. After a certain amount of time with the company, it seems they will look for any reason to fire you as they can pay someone much less to do what you do (by the way, I didn't get fired, I had to quit as I was moving)

    Advice to ManagementAdvice

    Team Leads, congrats, you made it. But please, don't act all "mightier than thou" towards the CSA's who's pay scale is less than yours. Everyone's just trying to make a living

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful

    Oppressive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Kennewick, WA
    Former Employee - Customer Service Associate in Kennewick, WA

    I worked at Amazon.com full-time (more than 5 years)

    Pros

    Good health benefits, that's all.

    Cons

    There is zero merit for hard work. A socialistic society within.The person that does three times as much work gets the same 25 cent raise at the same interval as the person that does nothing and sits at their desk reading and playing games.Amazon does not like to keep good people long term, they do not value, or respect good employees.When someone has been there too long their methods are harass and bully or find some made up reason to fire.Everyone is treated like a number,disposable, a body filling a seat. Very high turn-over. Very oppressive work environment. Non ergonomic work stations, and they don't care about preventing injury. You cant even get a pull out keyboard tray for your desk, unless you work in Seattle. Unfair policies. The survey that goes out at the end of the call...it used to be that they rated you by the volume of calls that you took and the amount of nos, that was reasonable. They changed that a few years ago to No vs Yes, and that is all they look at. So for instance if only 20% of the people you talked to respond to the survey(which is typical depending on department its usually 10-30%) the other 80% of people you talked to don't count, and that is all they base your performance on. In addition you have to get 7 yeses to offset every no to meet their goals. If a call is transferred to you and drops and you never talk to the person you still have to send the survey.if you have an escalated call transferred a supervisor the associate sends the survey not the supervisor that takes the call.They also count policy nos against the associate. If the associate upholds their policy, and someone doesn't like the policy it is counted against the associate. Amazon has become so big that a lot of internal processes don't work effectively, and no one wants to fix core issues. The motto within is "disagree and commit" . Meaning we know its screwed up,but just shut your mouth and do it whether its right or wrong. Amazon is a very sick company on the inside.

    Advice to ManagementAdvice

    Value and recognize hard work and good employees. When everyone gets the same raise in the same amount at the same intervals there is no incentive, and what results is an imbalance of work load and a work environment of people that don't care. High turnover results in money loss due to mistakes made by unseasoned workers, not gain by a lower wage without benefits for new hires. Unfair methods of measuring performance result in an oppressive work environment, unhappy employees and poor morale. Jeff Bezos himself should work in the call center for one week taking calls, so he can see how unfair his policies are.Its not just the warehouses. I recommend he be the next contestant on undercover boss, so he can see how the poor decisions made at the top affect the workers at the bottom.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful

    Do not practice what they preach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Kennewick, WA
    Current Employee - Customer Service Associate in Kennewick, WA

    I have been working at Amazon.com full-time (less than a year)

    Pros

    Laid back atmosphere and dress code. Nice break room and facility. Discounts from amazon as well as other companies like AT&T. Room to advance or try new things.

    Cons

    It like a giant High School with its politics and cliques. They consistently preach providing great employee support and taking care of the customers, yet fall flat due to inadequate training, horribly buggy software, horrendous policies, and a complete lack of interpersonal communications with the employees, everything......and I mean everything is done via computer. Complete disorganization it happily spun as "constant change" but leave everyone clueless on what is going on. They proudly proclaim at every opportunity that "We trust our employees and customers!" yet every click of your mouse and every second of your day is monitored and recorded. Inadequate training leaves employees frustrated and customers with inconsistent experience when calling in. Sink or swim. Permanent employees treat seasonal employees like crap. You can be exceptionally good at your position but if you are not the squeakiest wheel, you are not going to get the grease. People laid off just before becoming eligible for unemployment benefits.

    Advice to ManagementAdvice

    Technology is great, but it can't replace the human element.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Temporary Holiday Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA II in Kennewick, WA
    Former Employee - CSA II in Kennewick, WA

    I worked at Amazon.com full-time (less than a year)

    Pros

    Well, the atmosphere is laid-back, and the job is essentially easy. Overall, nice people to work with. For some quick money during the holidays, it wasn't bad. However, they massively downsize again after the holiday season.

    Cons

    If you aren't quick enough, you get cut. If you aren't skilled with computer programming and stuff, you won't really go very far. That 5-star treatment is reserved for the techies.. I

    Advice to ManagementAdvice

    If you see someone who is really committed, develop them, don't let them go and tell them "you'd love to have them work for you again."

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Sticks to their consistent culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Kennewick, WA
    Former Employee - Customer Service Associate in Kennewick, WA

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    It's easy to be recognized for skills beyond what your job description states, and have them be nurtured. Mobility always seemed like a possibility in any position.

    Cons

    Commitment to frugal culture led to poor working environment. Desks were cheap, supplies were cheap, and very little flexibility for comfort costs.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Good experience for a customer service job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Representative in Kennewick, WA
    Former Contractor - Customer Service Representative in Kennewick, WA

    I worked at Amazon.com as a contractor (less than a year)

    Pros

    They really want to see you succeed. They give you so much training and help.

    Cons

    The hours you work are really tough

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    Loved Amazon! Great pay & benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kennewick, WA
    Former Employee - Customer Service Representative in Kennewick, WA

    I worked at Amazon.com full-time (less than a year)

    Pros

    I loved working for Amazon they have great pay & benefits. The staff is very knowledgeable and friendly I would gladly work for Amazon again. You defiantly need computer skills and know how to talk to people, but you have plenty of other people around you that are more than willing to help.

    Cons

    The way they change the schedules every few months and how they decide who gets what schedule makes it hard for people with children. The surveys that are needed to be done by customers in order to get good ratings it's not all that fair some people vote no because you were unable to help them the way they wanted due to policy etc.

    Recommends
    Approves of CEO
  9. 1 person found this helpful

    Decent pay, decent culture, bad at communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Associate in Kennewick, WA
    Former Employee - Customer Service Associate in Kennewick, WA

    I worked at Amazon.com

    Pros

    At this call center they hand out candy every once and a while. You can decorate your desk any way you like. They give out food for certain holidays/occasions. Most everyone is nice and the pay is good for the area.

    Cons

    Communication is pretty poor and they focus a lot on statistics. They watch your time closely.

    Advice to ManagementAdvice

    Managers should get to know their employees a lot better. Don't focus solely on statistics, it can stress out the employees and therefore make them not as productive and effective.

    No opinion of CEO
  10. Not for Everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Associate in Kennewick, WA
    Former Employee - Customer Service Associate in Kennewick, WA

    I worked at Amazon.com

    Pros

    decent pay.
    good training.
    fun people to work with.
    good benifits and stock options after full time.

    Cons

    schedules are not that great.
    you get schedules by bidding for them - if you dont have great scores you get bad hours.
    cant take time off if you dont have any banked.
    it is a call center - its not for everyone.

    Advice to ManagementAdvice

    pretty buddy buddy but nice on the whole.

    Doesn't Recommend
    Approves of CEO
  11. Would go back to again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Digital Labs CSA, Call Center in Kennewick, WA
    Current Employee - Digital Labs CSA, Call Center in Kennewick, WA

    I have been working at Amazon.com

    Pros

    Relaxed work environment
    Relaxed dress code (other call centers I worked for required business wear)
    Management communication
    Room for advancement

    Cons

    Work hours are not flexible
    Mandatory overtime for holiday season
    Working on Christmas day

    Advice to ManagementAdvice

    Keep the communication between management and employees open.

    Recommends
    Approves of CEO

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