Amazon.com Reviews

Updated March 27, 2015
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Employee Reviews

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  1. Career opportunities stunted by management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    Large company with the opportunity to change teams and learn something new. Compensation isn't bad as long as your lucky enough to shares and fortune to sell them at the right time.

    Cons

    Management or lack of can be extremely detrimental. Transferring to another team is more often than not the only way to be promoted. On call to the point of killing any work-life balance.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Was harder initially but slowly it became easier.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer II in Seattle, WA
    Current Employee - Software Development Engineer II in Seattle, WA

    I have been working at Amazon.com

    Pros

    Smart people , lot to learn

    Cons

    No work life balance, always competitive

    Advice to ManagementAdvice

    Care for employees

    Recommends
    Positive Outlook
    Approves of CEO
  3. About Amazon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SDET2 in Chennai (India)
    Current Employee - SDET2 in Chennai (India)

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    Flexible timing, Freedom to choose your work, transparent management

    Cons

    Work load, ramp up time crunch, aggressive goals

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    great products and services,worst management and politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer in Bangalore (India)
    Current Employee - Software Development Engineer in Bangalore (India)

    I have been working at Amazon.com full-time (more than a year)

    Pros

    products and services. thats it. nothing more.

    Cons

    no work life balance, worst management and politics , no values,no culture

  6. My title was not well defined. Some sort of QC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - QC Supervisor
    Former Contractor - QC Supervisor

    I worked at Amazon.com as a contractor

    Pros

    Overall a good experience, although, not my bag

    Cons

    lack of communication between head of departments

    Doesn't Recommend
    Neutral Outlook
  7. Good company for the people who are seeing for excellent career growth..

    Current Employee - Customer Service Associate in Hyderābād (India)
    Current Employee - Customer Service Associate in Hyderābād (India)

    I have been working at Amazon.com

    Pros

    friendly work environment, supportive staff.

    Cons

    Balancing the shifts and week offs may be difficult for the new joines.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Software Development Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    low work load, good pay

    Cons

    frequent oncall, noisy work environment.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful

    Customer Centric for Sure

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Customer Service
    Current Employee - Virtual Customer Service

    I have been working at Amazon.com full-time (less than a year)

    Pros

    Amazon provides amazing benefits. They provide very generous time off policies and a week of paid vacation within the first year. You will get feedback directly from customers about your performance.

    Cons

    The cons are specifically that direct feedback from customers. There are no other metrics for evaluating an customer service agents performance. The customer reviews and average handle time for calls are all there is. You will be judged by the customers and if you are unable to go outside of the Amazon policy on something, basically, something you cannot change, Amazon will find fault in you for it. They don't set negative reviews at zero, but it is impossible to meet the standards without going against the very well defined company policy. IF you transfer to a supervisor, that supervisor will go outside of the policy and STILL allow you to get the negative review for the customer.

    Advice to ManagementAdvice

    Management, I implore you to review the negative responses customers give. You can get a negative response for a contact that you didn't actually speak to, such as a disconnected chat, you can get a negative response for not giving someone free money to purchase an item just because they say that they can't afford it, people that work the system to get the most free things out of Amazon can write you a negative review just because someone hasn't looked at their account. It is VERY important that the customers are happy, but you cannot make all of the customers happy.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. Logistics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern in Colonial Beach, VA
    Former Intern - Intern in Colonial Beach, VA

    I worked at Amazon.com as an intern (less than a year)

    Pros

    Great work enviornment that helps you develop your skills under an open minded and colloborative enviornement with plenty of mentors who give great guidance on what it takes to be successful there.

    Cons

    It can be stressful at times when work piles up and your boss expects too much of you. It can seem like there is nothing more you can do to catch up and can get discouraged.

    Advice to ManagementAdvice

    Be a little more understanding of particular circumstances that allow work to not be completed on time and help some more instead of expecting a immediate solution.

    Recommends
    Positive Outlook
  11. 1 person found this helpful

    Nonstop work to be had at Amazon but if you have a supportive manager it is both fun and fulfilling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    Great coworkers and benefits. Can be loads of fun when you are working on innovative projects.

    Cons

    Impossible to have a work/life balance.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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