Amazon.com Reviews

Updated April 18, 2015
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  1. Long hours. Lots of physical labor. Micro-managed throughout the entire shift.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fulfillment Associate in Fort Worth, TX
    Former Employee - Fulfillment Associate in Fort Worth, TX

    I worked at Amazon.com full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Good benefits. The pay is decent for a fulfillment job.

    Cons

    The company only cares about your production rates. You are constantly being told what your rate is. It is hard physical labor. Some jobs within the facility are worse than others.

    Advice to Management

    Lots of my managers have quit. These were guys who had been with the company for 5 or more years. They did not agree with the continual criticizing of employees. Production rates are continually raised. Jeff Bezos company is already number 1. It is like he has become paranoid and has to constantly raise the standards and production rates in fear of falling to a number 2 position.

  2. Helpful (2)

    very dissapointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Designer
    Former Employee - Designer

    I worked at Amazon.com full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - good pay
    - lots of smart people (but successful ones could be very aggressive or back stabbing kind)

    Cons

    - No work life balance
    - Poor management
    - No career development
    - No respect for designers, they treat us like factory workers

    Advice to Management

    I recommend to treat your employees with more respect.

  3. Picker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    pay other than that none

    Cons

    Long hours, short breaks, overtime days

    Advice to Management

    know what your talking about

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  5. Helpful (3)

    Would NOT recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer
    Current Employee - Software Development Engineer

    I have been working at Amazon.com full-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Salary is reasonable.
    Extras include health plan, signing bonus, share poptions.
    Highly dynamic environment - free use of AWS services with no real cost limits.
    The intensive hiring process means you will work with lots of smart people.

    Cons

    Extremely hierarchical - what matters is meeting deliverables and pleasing the higher ups.
    No work/life balance. Meetings scheduled outside work hours are quite normal; deadline pressure is significant and you'll be expected to sacrifice your personal life to meet them regardless how stupid the original estimates.
    On-calls can be hell. Depending on your role it may mean doing some occasional quiet shifts one every few months or you may find yourself in a role where you are almost always on-call. Its hell when can't be away from the laptop and find yourself being paged out of bed at 3am to handle problems or join conference calls.
    Frugality is considered to be a corporate value - it means they're cheapskates.
    The Amazon values are repeated in cult-like fashion as though they are deep insights rather than the banal corporate drivel they are.

    Advice to Management

    Spend more time and energy on staff retention and maybe there'd be less need to continuously recruit. That means considering the happiness and well-being of your staff and not simply meeting the demands of your directors.

  6. Helpful (2)

    Sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facilities Technician in Whitestown, IN
    Current Employee - Facilities Technician in Whitestown, IN

    I have been working at Amazon.com full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good benefits. Nice stock grants if you're in with your boss.

    Cons

    No work-life balance. Lots of mandatory overtime

  7. Helpful (4)

    Huge Mistake... Worth 0 stars...STAY AWAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA - Customer Service Associate
    Current Employee - CSA - Customer Service Associate

    I have been working at Amazon.com full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from home Customer Service... oh I received a free sweatshirt worth $20 with the amazon logo on the front. I almost feel like giving it back.

    Cons

    EVERYTHING! micromanagement, below poverty level pay, requirement to be customer obsessed with some of the most dishonest customers, scam artists and theives. AWFUL HOURS... 5pm - 2am and mandatory overtime. This place is a SWEAT SHOP of the WORST KIND. It makes me wonder whether Jeff is aware of how his company is being run or where this business model was developed. I have never had a job which makes me unhappy as this. It's so bad that I will no longer spend my money with this company and support this modern day slavery. There is no regard or appreciation for the employees at all!

    Advice to Management

    Have a heart. Re-evaluate your business model and treat your employees with some decency and respect, they are humans and not drones or robots.

  8. Helpful (3)

    Great business model, with good customer centric services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amazon.com full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Compensation is extremely lucrative.

    Cons

    You will work longer hours than you ever thought possible. For two months proceeding Christmas, you will work 7 days a week, and often 12 hour days. This company attracks type A individuals and internal metrics often pit good people against one another because of competing goals.

    Advice to Management

    Stop tolerating verbally abusive treatment with operations managers and directors in the company. There is no reason why people deserve to be treated like that.

  9. Helpful (3)

    Depending on solely 1 person's (lowest rank, mediocre mentor) extremely subjective evaluation in short time period.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Amazon.com as a contractor (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    New, clean place. Close to downtown Seattle.

    Cons

    Inadequate, flawed and unsound management.

    Advice to Management

    Not worth to give an advice.

  10. Helpful (8)

    Toxic management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Dallas, TX
    Former Employee - Sales in Dallas, TX

    I worked at Amazon.com full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good coworkers, young atmosphere, good base pay for sales, Amazon provides great name recognition

    Cons

    Huge letdown, overly and overtly political, toxic management, lack of loyalty from Amazon for its employees, concerns of employees are minimized and not addressed leaving negativity to fester, management has unrealistic expectations for sales goals without providing tools, asks sales people to hit a tough quota AND do a lot of side work and projects on top, management is disjointed, huge delusional egos at play, lack of follow through from management, management actually picks on employees, HR is a joke... could go on.

    Advice to Management

    The leadership principles: management frequently uses it to push their agenda, and the meanings can change according to the situation, causing these principles to lose all meaning.
    Amazon Local has lost A LOT of its best, brightest and most talented people due to the complete lack of proper management and is left with the slackers and people who can't find or are too lazy to find other jobs. People come to Amazon with high hopes and are beat up on a daily basis by disingenuous, manipulative, bullying and bordering on narcissistic managers who are trying to make a name for themself quite transparently at the BIG NAME company.
    Will promise you career opportunities if you will just do X,Y and Z, "raise the bar" the #1 WORN OUT motto at Amazon (which translates to "sell your soul, drink the kool-aid and do everything I tell you to", however you will never see any kind of promotion because by the way, you're just a level 4, you have to get to a level 5 by the way... (what is this SCIENTOLOGY??)
    Employees are pressured to drink the kool aid or are branded as negative if they don't go along with the pushed down from the top narrative. If you like being political, enjoy playing "the game" and don't mind kissing butt to get ahead, then you will honestly like it at Amazon Local.
    The good news is people who have left AL keep in touch because it was such an ordeal, and there is a pretty strong networking group outside for ex-Amazonians :)

  11. Helpful (4)

    Great if you live to work...otherwise stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Amazon.com full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Jeff Bezos is a retail and operations genius. I am confident that the company will continue to be successful. You can learn a lot in a very short time. There are many talented, high caliber colleagues that you can learn from.

    Cons

    Management promotes an aggressive culture that leads to stressful environment. Most long time Amazonions are not very pleasant people to be around. Amazon employees have very high turnover. Teams are intentionally understaffed to promote frugality. Amazon employees have no work/life balance. You are triple invested in the Amazon stock (salary, stock options and 401k are dependent on Amazon success). Compensation is good, benefits are terrible.

    Advice to Management

    Quit treating your employees like commodities. At some point your turnover rate will hurt the business if it hasn't already. It is hard to find talent to bring to Amazon because of the high dissatisfaction among employees.

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