Amazon.com Reviews

Updated March 27, 2015
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Employee Reviews

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  1. warehouse associate Tier 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate in Hebron, KY
    Current Employee - Warehouse Associate in Hebron, KY

    I have been working at Amazon.com

    Pros

    Great schedule, lots of time off, the pay is decent after you have been there a while.

    Cons

    The work is monotonous and not very intellectually stimulating.

    Advice to ManagementAdvice

    Promotions are very competitive and not very transparent.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Fulfillment Associate at Kent, WA warehouse review.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fulfillment Associate in Kent, WA
    Current Employee - Fulfillment Associate in Kent, WA

    I have been working at Amazon.com part-time (less than a year)

    Pros

    Great pay and benefits. Many opportunities for advancement within.

    Cons

    Very hectic work environment with very high safety standards.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  3. Love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amazon.com

    Pros

    Great people to work with. Its a fun company and I really learned at lot. Great experience

    Cons

    The challenges for me was learning the systems. Other than that this is a very great company and I would love to work here again

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    Lots of cross group work. Code packages are open for everyone to access.

    Cons

    Leadership doesnt have a clear vision. There is a lot of support for grassroots innovation only to be killed by someone higher up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Nonstop work to be had at Amazon but if you have a supportive manager it is both fun and fulfilling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    Great coworkers and benefits. Can be loads of fun when you are working on innovative projects.

    Cons

    Impossible to have a work/life balance.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful

    Customer Centric for Sure

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Customer Service
    Current Employee - Virtual Customer Service

    I have been working at Amazon.com full-time (less than a year)

    Pros

    Amazon provides amazing benefits. They provide very generous time off policies and a week of paid vacation within the first year. You will get feedback directly from customers about your performance.

    Cons

    The cons are specifically that direct feedback from customers. There are no other metrics for evaluating an customer service agents performance. The customer reviews and average handle time for calls are all there is. You will be judged by the customers and if you are unable to go outside of the Amazon policy on something, basically, something you cannot change, Amazon will find fault in you for it. They don't set negative reviews at zero, but it is impossible to meet the standards without going against the very well defined company policy. IF you transfer to a supervisor, that supervisor will go outside of the policy and STILL allow you to get the negative review for the customer.

    Advice to ManagementAdvice

    Management, I implore you to review the negative responses customers give. You can get a negative response for a contact that you didn't actually speak to, such as a disconnected chat, you can get a negative response for not giving someone free money to purchase an item just because they say that they can't afford it, people that work the system to get the most free things out of Amazon can write you a negative review just because someone hasn't looked at their account. It is VERY important that the customers are happy, but you cannot make all of the customers happy.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. Not bad for a first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SDE2 in Seattle, WA
    Current Employee - SDE2 in Seattle, WA

    I have been working at Amazon.com full-time (more than a year)

    Pros

    Good learning opportunity, good people to work with

    Cons

    Work/life balance not the greatest, oncall is stressful sometimes.

    Recommends
    Neutral Outlook
  9. Great project. Nice colleagues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    Project interesting. Providing a startup-like environment. Colleagues are nice.

    Cons

    A little aggressive culture. Benefit not good.

    Recommends
    Positive Outlook
  10. Okay so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Stow in Ruskin, FL
    Current Employee - Inbound Stow in Ruskin, FL

    I have been working at Amazon.com full-time (less than a year)

    Pros

    Coworkers, pay, benefits, air conditioning building, busy

    Cons

    Long hours, management, no cross training to advance or do different roles.

    Advice to ManagementAdvice

    stop favoritism, know how to talk to people, communication needs improvement.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. Great place for effective multi-taskers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Amazon.com (less than a year)

    Pros

    You'll get to learn about how a business is run and how coding helps that goal.

    Cons

    Years of staying here may make you lose out on the latest trends unless you keep yourself up to date.

    Recommends
    Positive Outlook
    Approves of CEO

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