Amazon.com
3.3 of 5 3,204 reviews
www.amazon.com Seattle, WA 5000+ Employees

Amazon.com Reviews in Slough, Berkshire, South East England, England

Updated Jun 10, 2014
All Employees Current Employees Only

2.6 30 reviews

                             

47% Approve of the CEO

Amazon.com Chairman, President, and CEO Jeff Bezos

Jeff Bezos

(15 ratings)

32% of employees recommend this company to a friend
30 Employee Reviews Back to all reviews
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    3 people found this helpful  

    They claim frugality is their main value - you'd better believe it.

    Project Lead (Current Employee)
    Slough, Berkshire, South East England, England (UK)

    ProsGreat learning opportunities. They prefer to recruit internally, so once you're in, it is possible to take your career to the next step. Virtually everyone you come across outside of work is an Amazon customer, usually a happy one - it is true that the level of customer service is something to feel proud of.

    ConsAbsolute lack of transparency from Management, and very, very corporate environment - you've got to be ready to say you've got 'Amazon DNA'. As mentioned in the title, frugality is one of their core values, and it is one that applies to employees at all level. Salaries aren't amazing, and there are very few perks. In the team I worked with the turnover was very high, which was worrying.

    Advice to Senior ManagementRetain your skilled staff! And be generous, at least a little.

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    Get on the Cloud Computing Wave (although it comes at a BIG price)

    Account Manager (Current Employee)
    Slough, Berkshire, South East England, England (UK)

    Pros1. You will get experience from the top cloud computing company out there, it's months ahead of the competition (Microsoft are catching up)
    2. Most customer centric company I've ever worked for
    3. You will learn where technology is headed for the next 10+ years
    4. This job will set you up for your next job - Most sales people leave after 18-24 months, many employees actually call it a "Cloud MBA" since it will open up many opportunities after your initial 12 months there.
    5. Getting a meeting with new customers is a lot easier than any other company I've worked for (people really do love the Amazon brand)

    Cons1. Very poor compensation and benefits (Most employees I've talked to took a pay cut to join AWS)
    2. Least employee centric company I've worked for (employees are treated as a commodity)
    3. Reaching your sales quota has to do a lot more with luck and there is no real science that goes into calculating it
    4. You won't get any "real" professional development training
    5. Be prepared to be heavily micro managed
    6. Highly immature and condescending management team
    7. You will spend more time attending territory reviews, building account plans and will be attending internal meetings, rather than meeting with customers.

    Advice to Senior ManagementThere is a massive skills gap in the middle management and top level management. You need to either change them or train them.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    AWS should be the greatest company in the world...but its not!!

    Account Manager (Former Employee)
    Slough, Berkshire, South East England, England (UK)

    ProsInnovation is constant, great customer loyalty to Amazon. Opportunity to work on Technology that is bleeding edge. Market leader in IaaS

    ConsHeavily Micro managed, no development, no training, no support from middle management.
    Indecisive management who do not even follow their own "Leadership Principles" Success is never celebrated.
    Employee dissatisfaction is very high hence the churn!

    Advice to Senior ManagementImprove the culture by having less of the micro management, treat your people with respect and allow them to breathe and express themselves. Follow your own leadership principles to the latter!! Colleagues I spoke to said they are waiting to achieve their "2 Year MBA" and will move on...is that right? NO it is not its not good for the company and not good for the customer! so where is your customer obsession?

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Great "we want you to be happy" business for customers; frugal, "love it or hate it" for employees

    Senior Vendor Manager (Former Employee)
    Slough, Berkshire, South East England, England (UK)

    Pros* Very strong focus on the customer (great but can be frustrating at times).
    * Great business model and everyone knows the brand.
    * Flat structure, no micromanaging / you are given a lot of ownership.
    * Reasonable pay (esp. given the work you are doing - see below)
    * Opportunity to cycle roles / departments every 18-24 months to keep developing / learning.

    Cons* Amazon in the UK is a retail company rather than a tech company (don't fool yourself into thinking it's like Google or has a start-up mentality)
    * VERY frugal business model e.g. horrible office in Slough and few meeting rooms which means (embarrassingly) you have to conduct external meetings in the cafeteria!
    * It seems the US office has all the perks.
    * Culture is real "love or hate" - generally quite bureaucratic and political. Very high churn - At interview, it was mentioned by different people repeatedly that people either stay for six months or 10 years (I stayed less than a year, although I know people who absolutely love it there - maybe the person you are or the department you work for?).
    * Amazon operates a lean operating model, heavily reliant on systems and managers have no juniors.
    * Real mix of people - some nice and hard-working but quite a few "coasting" doing the bare minimum which can mean it is difficult if you want to achieve and get things done and a few very incompetent / unpleasant / aggressive personalities that have been there for years and will never leave.
    * Flat structure, which means that you can move sideways but difficult to get promoted / grow. Titles are essentially meaningless and misleading (you are responsible for entire role / no delegation so you spend all your time fire-fighting and little time (if any) growing the business. Senior Vendor Manager = buyer in any other retail organisation).
    * No one seems to care how well you do and it has no effect on compensation. That, plus difficult environment (flat, political) for promotion means a poor incentive to work hard.
    * Work is very systems / data-driven and can be extremely mundane (e.g. answering customer complaint cases (like back and forth supplier to Amazon customer care employee to supplier to customer care employee etc etc) .
    * You're dumped in the deep end with a very sharp learning curve and no formal training other than you're expected to pick things up yourself or by asking people who have been there longer than you - would be fine ordinarily but there is no explanation of what you are actually meant to be doing (!!) and far too many systems with no explanations of how they work - No one takes accountability for new hires. Massively inefficient.
    * Takes about 3 months to master a role and then mundane work for the rest of your time in that position. If you really want to work there and want to get ahead, try to get into a growing area otherwise you're forgotten / it's more of a caretaker role...

    Advice to Senior ManagementTreat your employees like you treat your customers?

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    5 people found this helpful  

    Burns out good people

    Account Manager (Current Employee)
    Slough, Berkshire, South East England, England (UK)

    ProsGood brand name for your CV
    Lots of intelligent, hard-working people
    High turnover means lots of opportunities to move around

    ConsNo work-life balance
    Chronically under-staffed due to attrition and poor hiring process
    Highly bureaucratic
    No training or development opportunities
    No investment in employees
    No reward for hard work - just more work to do!
    Very political culture: more about appearance than actual work so hard-workers tend to be the last to be rewarded
    Systemic bullying and back-stabbing
    Convoluted and wasteful interview process
    Convoluted and political promotion process
    Emphasis on targets rather than people management
    Very few experienced people in the company due to high turnover - no-one knows what's going on
    Unscalable systems held together with patches and workarounds
    Cheap and nasty office spaces with no recreational or "wind-down" space
    I have seen too many good people burn out here.

    Advice to Senior ManagementInvest in a decent systems infrastructure instead of hiring highly qualified people to do data inputting for 2 years under extreme pressure until they give up and leave (frequently with no job to go to).
    Invest in your staff: don't kill the golden goose! Good people are not that easy to come by and you should cherish them while you have them instead of showing them the door the minute they stop telling you what you want to hear.
    Remember that most people who work / apply for Amazon are loyal customers as well - and they may not remain that way.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Overall good experience in the office environment, good interactions but not so good progress opportunities available.

    Risk (Former Employee)
    Slough, Berkshire, South East England, England (UK)

    ProsGood working culture, lot's of smart people, good office parties.

    ConsLittle or no career progression and development available.

    Advice to Senior ManagementShape up career progression and salaries for lower level staff.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    FBA Team: Unprofessional, unethical and horrible place to work, very high staff turn over due to management

    FBA: Partner Buyer Manager (Basically Sales Executive ) (Former Employee)
    Slough, Berkshire, South East England, England (UK)

    ProsThe name looks good on your CV

    ConsAll about number and data, management care nothing about their employees or their welfare. You are just a number and worked to the bone, HR will do nothing for you but show you the door when you slightly slip. No compassion given for personal circumstances i.e death I family, health. False promise of career progression in all merchant services, I worked for both FBA and M@

    Advice to Senior ManagementCare about your employees and stop the false care free 'tech creative' atmosphere, stop managing staff my fear.

    No, I would not recommend this company to a friend

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    12 people found this helpful  

    Customer obsessed but no interest in its own employees! Shockingly political

    Human Resources Manager (Former Employee)
    Slough, Berkshire, South East England, England (UK)

    ProsGood brand for your CV

    ConsVery political , you will get one if you are friends with the right people.
    People are stretched to the maximum and pushed to the limit. Often employees are off with migraines , stress and no one really cares about their well-being. The HR department is set up to mainly serve the leaders and not the people. Very arrogant leaders who do not care about employees but only obsess over data and numbers. Everything is done to serve the external customers and nothing is done for the hard working people. You are expected to work day and night, no work life balance and no recognition. Poor management style, this cannot be sustained. People come and go because they hate working in such an environment.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Merchant services/Webstore department has no opportunity for progression.

    Technical Program Manager (Current Employee)
    Slough, Berkshire, South East England, England (UK)

    ProsAmazon brand on your resume.

    ConsThere is no opportunity for progression within Merchant services. Management is not keen to see their team members to progress. No salary increments. No bonus. Share allocation taxed at US rate of 50%.

    Advice to Senior ManagementInvest more in your people - more training, salary increments, opportunities for advancements.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Associate Vendor Manager

    Associate Vendor Manager (Former Employee)
    Slough, Berkshire, South East England, England (UK)

    ProsExposure to variety of different vendors and industry practices

    ConsAdmin role, very manual and repetitive.
    Lots of focus on metrics
    Not buying role.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Amazon.com reviews and ratings in Slough, Berkshire, South East England, England — including employee satisfaction and approval rating for Amazon.com CEO Jeff Bezos. All 30 reviews posted anonymously by Amazon.com employees.