Amcom Software Reviews

Updated June 10, 2014
Updated June 10, 2014
11 Reviews

3.9
11 Reviews
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Amcom Software President Colin Balmforth
Colin Balmforth
2 Ratings

Employee Reviews

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  1.  

    Cool products and solutions, great people, and big name customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Eden Prairie, MN
    Current Employee - Anonymous Employee in Eden Prairie, MN

    I have been working at Amcom Software full-time for more than 5 years

    Pros

    It is a team-oriented, collaborative environment. Team members are willing to help each other out and people care a lot about the customer. It is awesome to work for a technology company where the products are focused on improving the safety and lives of community members whether it be in a healthcare, university, or just general public setting. In most roles, Amcom offers a lot of flexibility as well as a casual dress code. There are company meetings every month where leaders share information on company performance, department updates and new product features. Compared to past employers, I feel well informed working at this company.

    Cons

    Every company changes, some quicker than others. Amcom is going through a lot of change because of growth and that has brought both challenges and opportunities. While much of it is positive, some people are adapting well to the changes while others are not.

    Advice to ManagementAdvice

    Continue to be transparent and to listen to employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Too many changes too little support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Remote, OR
    Current Employee - Anonymous Employee in Remote, OR

    I have been working at Amcom Software full-time for more than a year

    Pros

    Most people are nice. The product has a good concept.

    Cons

    No training, and direction keeps changing. Run away as fast as you can. This company is toxic. Most peole are dissatified with their positions and management is not in tune with the market. The merger has sucked out the fiber of the company and now expect folks to just be happy they have a job. There is a general resentment of having to pay salesor any of the supporting roles any commission.

    Advice to ManagementAdvice

    Listen to your employees. Work to fix the internal issues before making or buying another company. Be more transparent with employees. Address the internal conflicts.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Overall, a great place to build up skills and move around, or forward with a career. Often seems to be a stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Eden Prairie, MN
    Current Employee - Anonymous Employee in Eden Prairie, MN

    I have been working at Amcom Software full-time

    Pros

    Everyone is overall friendly and ready to talk. Overall, people are recognized for their talents. Also, individuals can make a positive impact on their department with enough effort.

    Cons

    The health plan...had better benefits before it was bought by USA Mobility.

    Also, the company gets more business than it can handle, but still takes on the responsibilities. It often causes departments like Development, Support and Services to stretch themselves and really wear down on the employees.

    It isn't expected of you to do more than you were hired for, but you'll find yourself unsuspectingly working longer hours then you'd expect.

    Advice to ManagementAdvice

    Understandably, its hard to balance the mission of an organization with the desires of the employees, but time devoted to skill building would be greatly appreciated. Application of a 80/20 rule, like Google implements, could see benefits overall.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Company seems to have the opinion that working for them is a privilege and aren't you lucky that you even have a job?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amcom Software full-time

    Pros

    New technology and innovative product line keep things interesting.

    Cons

    Some management seem to be completely clueless and are only motivated by numbers or have questionable motivations. I've seen some pretty bad decisions made that make things more difficult on the employees and customers alike. More and more 'perks' are being done away with as we move to a unified environment. Unrealistic expectations on employees, people get taken advantage of. We keep on hearing that things are getting better, but in reality they are getting worse.

    Advice to ManagementAdvice

    I understand this is a large business, but more attention should be paid to quality rather than quantity. Invest a little more in keeping the employees motivated appropriately, rather than taking away those little things we look forward to and having ever increasing expectations thrust upon us.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Excellent company focused on Healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Amcom Software full-time

    Pros

    Good company to work for. Family atmosphere before management change.

    Cons

    Change in philosophys and management has dynamically changed how they interact with customers and clients.

    Advice to ManagementAdvice

    Have solutions vetted before roll out

    Recommends
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Exceptional place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amcom Software

    Pros

    - great team-oriented culture where people are more than willing to help out
    - feel valued for the work that you do and know you're making a difference
    - fun culture with great social activities and a casual dress code

    Cons

    Honestly, nothing I can think of.

    Advice to ManagementAdvice

    Very transparent company where leaders seem to have a good grasp on the future plans, opportunities, competition, etc. of the company. As an employee, I feel that leadership is trustworthy and you know what's going on with the company, which is great!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good experience but not a very exciting or fun internship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Intern  in  Eden Prairie, MN
    Former Employee - Quality Assurance Intern in Eden Prairie, MN

    I worked at Amcom Software as an intern for less than a year

    Pros

    Small company, very friendly people, working on products that matter and can help in saving lives. Fairly relaxed work environment. Great experience in a real work environment and working with the Agile development methodology.

    Cons

    Didn't feel very included as an intern; wasn't introduced to very many people/other areas of the business, wasn't invited to meetings, didn't really have an idea of what was going in other areas of the business or in the business as a whole. Didn't really have any idea of the how or why, wasn't that interested in the products, was just given bits and pieces of work to do. Day-to-day work was rather uninteresting. Felt relieved when the internship was over.

    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Small Company that is Growing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst  in  Eden Prairie, MN
    Current Employee - Technical Support Analyst in Eden Prairie, MN

    I have been working at Amcom Software full-time for more than a year

    Pros

    -Casual dress code, you can wear jeans and T-shirt if you'd like or Shorts/flipflops in the summer, Baseball caps are allowed.
    -Breakfast provided every Friday, along with free coffee/tea every day.
    -Company is growing and acquiring more business and constantly hiring people.
    -Great place to learn a lot of different aspects of technology. Linux, Java, apache, Databases, sql queries, custom software applications that run on Windows. Plus a bunch more.

    Cons

    - having to take on call (they do tell you up front in the interview) but they don't really say how intense it is, expect upwards of 20 cases in one oncall period (M-F or F-Sun). You do get compensated for on-call, but in the end it's not really worth it. and throws off the whole work/life balance thing.
    - Development is difficult to work with
    - Amcom was recently purchased by Another company and we have been taking on alot of their products to support, but not getting the required training.
    - No opportunities to advance within the company outside of the department
    - Constantly acquiring new products to support but not getting the sufficient training to support the product.
    - In getting the new products there is no process in place for hand off between old company and Amcom
    - They took away the holiday potlucks and early release for holidays, doesn't seem like that big of a deal, but they had these practices in place for over 5 years.
    - In being acquired by another company and the CEO leaving and getting a new CEO the "Small business, family feel" is slowly fading away.

    Advice to ManagementAdvice

    Stop adding so many products for us to support. Stop giving the same 4 or 5 people all the on-call shifts. People are getting burnt out so have something in place so we can move beyond support and grow our career with a company we love.

    Recommends
    Positive Outlook
  10.  

    Software engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Jacksonville, FL
    Current Employee - Software Engineer in Jacksonville, FL

    I have been working at Amcom Software full-time for more than 3 years

    Pros

    Small company environment, a lot of growth

    Cons

    no excise room, lunch break is boring

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great opportunities for knowledge advancement, excellent employee recognition, but career burnout!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Support Manager  in  Eden Prairie, MN
    Former Employee - Technical Support Manager in Eden Prairie, MN

    I worked at Amcom Software

    Pros

    Employee recognition is the best I've ever experienced and there are opportunities for advancement. Management feedback is stellar and the selection process for promotions is extremely fair. Fun and challenging work environment, great small company feel.

    Cons

    Human Resources micro-managed absolutely everthing. Senior management would commit to executive decisions without using any democractic or negotiating tactics. Although they claimed they were all for balance between personal and work lives it seemed as if it was an unsaid expectation that you work 60 to 70 hours a week. Burnout was common among most of the employees. Health benefits were reasonably priced, but the coverage was pretty poor.

    Advice to ManagementAdvice

    Take time to assess the burnout potential and stress levels of your employees. You need to take a more democractic approach when planning and making decisions.

    Recommends
    Approves of CEO

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