Amdocs

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Amdocs Reviews in Champaign, IL

Updated July 16, 2014
Updated July 16, 2014
1,050 Reviews

3.3
1,050 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amdocs President, CEO, and Director Eli Gelman
Eli Gelman
317 Ratings

Review Highlights

Pros
  • Work-life balance can easily be maintained in a company like Amdocs (in 66 reviews)

  • The work culture here is awesome, I never felt any type of pressure (in 97 reviews)


Cons
  • work life balance; employees are encouraged to work many extra hours and weekends (in 137 reviews)

  • Management seems proud that there is no work life balance (in 37 reviews)

More Highlights

21 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    TECHNICAL PROGRAM/PROJECT RELEASE MANAGER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TECHNICAL PROGRAM/PROJECT RELEASE MANAGER  in  Champaign, IL
    Former Employee - TECHNICAL PROGRAM/PROJECT RELEASE MANAGER in Champaign, IL

    Pros

    Very active and challenging environment. Enjoyed working with very skilled offshore people.
    Their applications and infrastructure is very tight and different from other business environments. Staff is very helpful in assisting you to achieve your goal.

    Cons

    The offshore communication gap and long hours. The long hours to achieve the deployment date as advertised to the customer. Environment is very lean in that one resource can be assigned to many customers as a production support and/or developing a new environment for new customers on a Global level. Lack of a backup resource to assist with issues.

    Advice to ManagementAdvice

    Expand the staff levels in order that the developers do not burn out

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    development group leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Development Group Leader  in  Champaign, IL
    Current Employee - Development Group Leader in Champaign, IL

    Pros

    learning opportunities in projects is good
    product knowledge is available to employees
    telecom focused company and all products related to telecom

    Cons

    weak middle level management in taking sound decision
    No promotion opportunities and not good roadmap for employees development
    working culture is dependent on project and manager

    Advice to ManagementAdvice

    learn to improve on mistakes

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Don't walk, run away from this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Storage-software Development Expert  in  Champaign, IL
    Former Employee - Storage-software Development Expert in Champaign, IL

    Pros

    The only thing going for this place is the salary. They pay high salary for the area, which traps you if you live accordingly.

    Cons

    Office politics run rampant, even to the detriment of the product they put out. Programming is shoddy, with clients having to be repaid thousands and thousands of dollars due to poor implementation, and then patches are applied that end up breaking other things. More work is piled on, and they do not hire appropriately. They have cycles where they have to let people go, and artificially select candidates to place at the bottom of the bell curve to get rid of, then five months later realize they need to replenish because they THINK they have a new client coming on. BEWARE - they will hire you then the contract will fall through because the account execs are IDIOTS - and they will just tell you to leave with no feelings. Corporate used to send out employee satisfaction surveys, and they were so bad that have meetings were started on how to approve morale, then they decided it was just easier to get rid of the people who complained the loudest. Upper management is incompetent, and tries to micro-manage because they think the problem is the people, when in fact the process structure in Champaign stinks. People are given work with little preparation, and as for training - you better be prepared to learn it yourself somehow, because there is none. I blame corporate centers in Israel and St. Louis for looking with a blind eye toward a group of overall miserable people.

    Advice to ManagementAdvice

    Stop letting people from India take all the leadership positions. They have no idea how to relate to White Americans, and have no management nor people skills. As to the senior management team, they all need to be replaced. Most rose to the level of their incompetence, as the old adage goes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    What doesn't break you will make you stronger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Champaign, IL
    Current Employee - Project Manager in Champaign, IL

    Pros

    It's a company that will not be dull for a single day. It takes a strong person to work and find balance. It's a growing company with a deep well of opportunities to learn and grow.

    Cons

    it is hard for many people to find the balance between work and personal life. many people have not yet learned to work across different continents and find the best way to deal with stress. but once you learn to work in Amdocs and manage stress, nothing is too hard in life.

    Advice to ManagementAdvice

    hire more people

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Learning and talented environment. Good chunk of talent to work with. Stable work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Champaign, IL
    Current Employee - Director in Champaign, IL

    Pros

    Best school for crisis management in a Tier I customer environment.
    Huge customer base with variety of project scope.
    great company site oppotunities

    Cons

    Work life balance, management politics

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good place to work if you can adjust to the culture

    Former Employee - SSME  in  Champaign, IL
    Former Employee - SSME in Champaign, IL

    Pros

    Management who is technical, you get to learn more performance related things on OS/DB side since most of work revolves around volume data

    Cons

    work-life balance and week-end support is an issue - it can be continuous and tiring

    Advice to ManagementAdvice

    Value your technical team, promote people on time.

  8. 1 person found this helpful  

    This probably isn't the tech job you're looking for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Subject Matter Expert  in  Champaign, IL
    Current Employee - Senior Subject Matter Expert in Champaign, IL

    Pros

    There is a lot of potential:
    - Amazing, sharp, clever people as far as the eye can see
    - There's a lot of very interesting work which needs to be done
    - Champaign is a great town to live and work in
    - Health benefits are great
    - Pay is on the lower end of competitive for the market overall, though mid-range of competitive for the area
    - There are a handful of groups doing some neat things
    - The customers of Amdocs are some of the best in the world to work with
    - Bonuses are great, or so I'm told

    Cons

    Amdocs is suffering from chronic mismanagement, and abuse of workers is rampant.
    - On-call schedules result in very frequent long (more than 50 hours) work weeks
    - Resistance to change is excessive and arbitrary, and nepotism abounds
    - Ratio of managers to workers is almost 1:2 (and actually is in some areas).
    - Applications in use are ancient and aging, corporate doesn't want to spend the money to fix the problem, so instead they hire people to perform data fixes 24/7 instead of actually fixing the bugs.
    - People in management reserve the right to demand your presence on a "bridge" at any hour of the day, regardless of your plans.
    - Those who are hired as programmers are often only used in a tier-3 support capacity.
    - All of the above problems lead to a stagnation in personal growth and skill-atrophy.
    - Management doesn't want to hear what you think or want, they only want you to do as you're told and pick up the phone when you are called.
    - Management always hearkens back to when things were much, much worse whenever a problem arises, and then uses that as a pretext to avoid solving the problem.
    - The company chases people away in droves and then chooses not to back-fill those positions. This makes fewer people do the same amount of work.
    - The company uses the word "professional" to mean "do what I say without question," and they do so repeatedly at all levels of management.

    Advice to ManagementAdvice

    Your workers do not belong to you, and the more you remind people that they can leave and go work somewhere else if they don't like where they are the more likely they are to actually do so.

    Senior management may also want to stop extolling the virtues of hard work while bragging about the perks of their jobs, too.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Not bad, especially for gaining professional experience

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Anonymous Employee  in  Champaign, IL
    Current Employee - Anonymous Employee in Champaign, IL

    Pros

    Great experience in a fast-paced environment with a complex mix of technologies and processes, working in teams distributed across the globe. Pretty laid back work environment.

    Cons

    I've found the pay a bit on the low side and I while I don't mind longer hours--within reason--I do resent often not knowing when I will be able to leave the office. Also, I really feel like too little attention is paid to training and knowledge management.

    Advice to ManagementAdvice

    Create a culture that values knowledge management

  10. 3 people found this helpful  

    if you are not indian from the right cast is a waste of time for your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Champaign, IL
    Current Employee - Anonymous Employee in Champaign, IL

    Pros

    a company with a respected name in the BSS industry

    Cons

    you are not a human , but a resource. it is best if you are single with no personal life demands
    they do not try even to keep the long time employees with the experience and prefer to replace them with new ones with lower salaries (but who cares that the project quality is crap - they'll bring evrybody and their moms on the last 100m of the project, you will work 24x7 and even all the merit for success is yours, some manager that came to "help" will take all your credit).
    not enough space

    Advice to ManagementAdvice

    remember we are not slaves or figures in the resource plan. Plan the resources accordingly and reduce the resources once the project is stable, do not reduce budget first, bring the project on the brink of colapse, spend more than initial budget to fix on last moment killing everybody around to barely complete a another poorely delivered project.

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    Good company policies, terrible management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Subject Matter Expert  in  Champaign, IL
    Current Employee - Senior Subject Matter Expert in Champaign, IL

    Pros

    Has policies very friendly to employees. Very good exposure large telecom and cable client services and working cultures. Has very talented technical employees.

    Cons

    Amdocs Champaign management are all internal employees promoted to management. BUT, None of them have any management or people skills, not even basic courtesy. Very high prevalence of Nepotism and back-stabbing politics. Their only offer of retaining departing employees - ' Do you have a spouse, we can offer them job here '

    Advice to ManagementAdvice

    Improve working environment by focusing on long-term development of employees. Trust your employees and delegate responsibility. Micromanagement and petty politics should be discouraged. Practice basic management skills - say at least 'Thank you' and 'Please'.

    Doesn't Recommend
    Neutral Outlook

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