AmeriHealth Caritas

  www.amerihealthcaritas.com
  www.amerihealthcaritas.com

AmeriHealth Caritas Reviews

Updated November 19, 2014
Updated November 19, 2014
33 Reviews
3.0
33 Reviews
Rating Trends

Recommend to a friend
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Paul Tufano
4 Ratings

Employee Reviews

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  1.  

    Not for long term career unless you want to retire there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer in Philadelphia, PA
    Former Employee - Programmer in Philadelphia, PA

    I worked at AmeriHealth Caritas full-time (less than an year)

    Pros

    Benefit, and very close the airport

    Cons

    The management is horrible, no one will listen to you anyway.
    Technology is outdated, you will not learn anything.

    Advice to ManagementAdvice

    Don't border to say anything.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Bad Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AmeriHealth Caritas full-time (more than an year)

    Pros

    decent benefits, will pay for some continuing education after one year, health benefits OK, 401K is good.

    Cons

    Terrible inexperienced managers. My manager was promoted to a supervisory opinion without any experience managing people whatsoever. She is learning from an equally incompetent, arrogant manager, with little management experience, who lives in another state!

    Advice to ManagementAdvice

    Get rid of the terrible managers, hire competent people who don't just fall into their opportunities. Have managers on-site, not from states hundreds of miles away.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Not what it was hyped up to be...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Philadelphia, PA
    Former Employee - Call Center Representative in Philadelphia, PA

    I worked at AmeriHealth Caritas as a contractor (less than an year)

    Pros

    Coworkers are friendly and helpful. Call center work environment is pleasant and well spaced. All employees are good hearted, well natured, and care about the job and the person on the other end of the line.

    Cons

    Management is quick to send a nasty email but never responds to your important issues or questions regarding the job/task at hand...also hard to track down if there is an issue/problem.

    Advice to ManagementAdvice

    Be more available to your employees. Invest more into training so the calls go smoothly on both ends.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Do Not Value Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at AmeriHealth Caritas full-time (more than 5 years)

    Pros

    Growing with a lot of opportunities.

    Cons

    High workload with minimal resources to support job responsibilities.

    Advice to ManagementAdvice

    People are the base of the company's success.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Phila, PA
    Former Employee - Intern in Phila, PA

    I worked at AmeriHealth Caritas as an intern (less than an year)

    Pros

    Professional development
    Corporate business atmosphere
    Ability to network
    Many opportunities available to recent grads
    Opportunity to advance in the company
    Several different internship positions available in a variety of departments

    Cons

    Sometimes there was not a lot of work to do. Your experience depends on your manager and their role. Some interns would be swamped with work while others sat at their desk and read all day. The experience is what you make of it.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Poor enior Leadership (especially in HR).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at AmeriHealth Caritas full-time (more than an year)

    Pros

    - Good Compensation and Benefits
    - Some strong and supportive associates
    - Several good resources from the outside who bring strong perspectives
    - Decent Training Opportunities

    Cons

    - Hanging onto approaches and methodologies of the past that simply don't work
    - Several members of mid to upper management who simply aren't management material
    - Decision making around promotions, hiring, etc. are highly political (especially HR)

    Advice to ManagementAdvice

    - Allow resources with deep experience and know-how to be a part of decision making (instead of having those decisions being politically motivated)
    - Get rid of the 'good ole girls' network in HR

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Great! The company makes you feel like a valued asset to the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intraday Analyst in Philadelphia, PA
    Current Employee - Intraday Analyst in Philadelphia, PA

    I have been working at AmeriHealth Caritas full-time (more than an year)

    Pros

    Flexible schedules and great benefits.

    Cons

    Not up to date on WFM technology.

    Advice to ManagementAdvice

    None.

    Recommends
    Approves of CEO
  9.  

    AHC has a lot to offer and it is very challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Leave Specialist in Philadelphia, PA
    Current Employee - Senior Leave Specialist in Philadelphia, PA

    I have been working at AmeriHealth Caritas full-time (more than an year)

    Pros

    The compensation and benefits are very generous.

    Cons

    I have nothing to comment on...

    Advice to ManagementAdvice

    I have nothing to comment on...

    Approves of CEO
  10.  

    It was cool for a temporary position but I couldn't see myself working there long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client and Process Support in Philadelphia, PA
    Former Employee - Client and Process Support in Philadelphia, PA

    I worked at AmeriHealth Caritas as an intern (less than an year)

    Pros

    Everyone's pretty friendly, management had fun opportunities for employees to get together outside of work and congregate.

    Cons

    Monotonous work, miscommunication between trainers and trainees, no standardized and systematic method of doing certain things which caused issues

    Advice to ManagementAdvice

    Better communication between management and employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Great opportunity to help the underprivileged, very disheartening to find out that you really can't.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations- Member Services in Phila, PA
    Former Employee - Operations- Member Services in Phila, PA

    I worked at AmeriHealth Caritas full-time (more than an year)

    Pros

    -Amazing benefits (Dental/Vision/Medical)
    -Humble company mission (though it's just a statement and not really followed)
    -If you have the patience (and thick skin), its a great opportunity to help educate members about their own benefits (help people keep better care of their health).
    -At times, it can be a relaxed atmosphere.
    -Fairly extensive training (decent 5 week class)

    Cons

    -Depending on where you live and schedule, distance can be cumbersome (even for native Philadelphians)
    -Hours are dependent on a "shift bid", which is a 'polite' way of putting preferred associates on better shifts while newer associates or associates that keep to themselves 'happen' to always earn later shifts.
    -Not enough 'do'- if a new strategy is being implemented, you spend 3 months talking about it in meetings, and zero time training or introducing the strategy into every day work. You just get 'thrown in the ring' one day.
    - Poor office culture- it's a great company that is a leader in Medicaid HMOs, but also fosters this "everyone is equal" attitude. Not everyone is equal because everyone is not qualified to do the same thing. For example, there are associates who have a tenuous grasp of proper English at best. But these people are set as leaders and have people with college degrees working under them. It is cringe worthy to hear someone speaking to providers and clients in fluent slang and Ebonics.
    -Any move that is considered promotional is really lateral.
    -Management is not very knowledgeable. Sometimes, basic associates garner reputations for being knowledgeable 'go to' people, but get penalized for it. Management creates guidelines, but don't have an experience or understanding in dealing with members.
    -HR's idea of problem solving is "hug it out" unless you are on a personally friendly with them.
    - Input is basically mandatory, but virtually unread.
    -Always scheduling issues- they are very strict on scheduling issues unless it pertains to a favored associate.
    -Learning about other department's procedures is discouraged and even punishable- except when it suits the management. Example: Call center reps are penalized for attempting to learn about and help billing dept's inquiries and issues....until the billing dept has a hiring shortage and out of the blue one day the call center's queues double because they are forced to work half of the billing dept's issues.
    -Also, call center reps keep getting more and more duties that pertain to other departments, but are still held to a lower call time standard.

    Advice to ManagementAdvice

    If you can hire people who are actually qualified, instead of hiring for quotas, then most problems would fix themselves. As it stands, promotion is based on length of time in the company and not actual achievements and experience.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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