American Airlines Reviews in Chicago, IL

Updated September 16, 2014
Updated September 16, 2014
650 Reviews
3.1
650 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
35 Ratings

Review Highlights

Pros
  • Good flight benefits if you know how to roll the dice with non-reving (in 135 reviews)

  • working with some of the most experienced pilots in the industry, travel benefits (in 68 reviews)


Cons
  • The senior management is making it very difficult to want to stay (in 20 reviews)

  • In order to advance you have to know someone in upper management (in 18 reviews)

More Highlights

57 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Probably the worst company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Being underpaid, and overworked, the amount of nonsense that you have to put up with is amazing. This place is full of nothing but window washers trying to make it to the top of the managerial ladder, which they will never make.

    Cons

    The people that run the company are complete morons, the pay sucks, you're treated like an animal rather than a human and the management is terrible bumbling morons.

    Advice to ManagementAdvice

    Quit

    Negative Outlook
    Disapproves of CEO
  2.  

    Line Captain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot - Captain  in  Chicago, IL
    Current Employee - Pilot - Captain in Chicago, IL

    I have been working at American Airlines full-time for more than 10 years

    Pros

    It's a tough career choice, but at Eagle, it's more of a job. Do your time, cover your ass and watch your back, trust no one in management, keep low profile. You will get paid, but make sure youre not shorted by overworked book keepers. I had more fun and enjoyment being a charter pilot back in the day. Steady work is good.

    Cons

    work schedule quaility declining=less quality of life. No real management leadership from such a management heavy organization. Old style top-down management. You are a number, nothing more, nothing less. Your input doesn't matter, suggestions are not headed. Pay stagnant and benefit costs increasing. Paychecks need constant attention...so many contractual language issues that you can get the short end if you don't watch it. Very low overall moral. Many of us were recruited with promises of career progression, flowing into AA, but it hasn't really happened.

    Advice to ManagementAdvice

    Time for all new blood, new way of doing things. When passengers/employees are not happy, you're just a declining decaying dinasour. Give employees the tools (working air-carts/GPU/jet-bridge/de-ice trucks. Enpower front-line personal to make a difference and a decicision instead of being scared to act so nothing gets done or fixed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Management "qualified" to run fast food restaurants..... Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent  in  Chicago, IL
    Current Employee - Agent in Chicago, IL

    I have been working at American Airlines part-time for more than 3 years

    Pros

    Co workers and flying bennies

    Cons

    Uneducated management, majority at ORD only have a HS degree, if that. Company does not care for its employees. Broken, unsafe, archaic equipment. Management changes every season, ex: today you are ramper, 6 months from now running it all at ORD.

    Advice to ManagementAdvice

    Go back to college, get people skills and show employees they matter.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great place to work, really bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fleet Service Clerk  in  Chicago, IL
    Current Employee - Fleet Service Clerk in Chicago, IL

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Flight benefits, great group of people that is the reason I'm still here you are just a number if you don't make mistakes they won't know who you are

    Cons

    They don't care about you at all it's all about them making their money you are just a number poor management . Anybody can be a supervisor that's why they don't last

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Management sucks the higher up you go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aircraft Maintenance Mechanic  in  Chicago, IL
    Current Employee - Aircraft Maintenance Mechanic in Chicago, IL

    I have been working at American Airlines full-time for more than 8 years

    Pros

    Love working with my fellow employees. Very diverse crowd. Great experience.

    Cons

    Very little compensation for your responsibility. Management wants more and more from you and wants to give you less and less. AMR and newely formed AAG keep reporting about all the profits rolling in yet the compensation for employees is atrocious. Specially for the regional flying.

    Advice to ManagementAdvice

    Here is a clue for you. Regional flying is a neccesity to operations. The aircraft go thru more cycles then the larger aircraft. They require more work from both maintenance and flight crews. Current MOD at ORD seems more interested in how he can screw you and ruin moral than fix problems. The common adage there is that Moral Don't Fix Airplanes. Well let me tell ya, Bad Moral fixes them a lot slower.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Very bad people that run that company, union strong & bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Chicago, IL
    Former Employee - Manager in Chicago, IL

    I worked at American Airlines full-time for more than 3 years

    Pros

    Good pay, good benefits, travel

    Cons

    Lazy production workers, very unmotivated union mechanics

    Advice to ManagementAdvice

    Change the work rules for union workers to be more productive

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Pilot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot/Captain  in  Chicago, IL
    Current Employee - Pilot/Captain in Chicago, IL

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Flight benefits, good equipment, good way to get experience.

    Cons

    Big corporation culture, low company morale, uncertain future.

    Advice to ManagementAdvice

    Take notes from Southwest Airlines. Put employees first and you will get better performance from your airline. This is a people business, treat your employees like people - not commodities.

    Stop outsourcing, combine AA with AE and you will save money, improve morale, grow and attract quality employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Bankrupt airlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aircraft Mechanic  in  Chicago, IL
    Current Employee - Aircraft Mechanic in Chicago, IL

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Some of the best people to work with! Thanks to the people I work with on a daily basis have made the work environment enjoyable.

    Cons

    Over staffed with management . Health coverage very expensive. lowest pay in the industry, frozen retirement not guaranteed.

    Advice to ManagementAdvice

    Don't be greedy

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Flight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight  in  Chicago, IL
    Current Employee - In Flight in Chicago, IL

    I have been working at American Airlines full-time for more than 5 years

    Pros

    Good bases, reliable, safety , popular

    Cons

    Time off, growing up, merging? , routes, short flights

    Advice to ManagementAdvice

    Pay

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    19 year career in customer service related areas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Chicago, IL
    Former Employee - Customer Service Agent in Chicago, IL

    I worked at American Airlines full-time for more than 10 years

    Pros

    Travel the world, able to switch work schedule

    Cons

    Pay is low to start, gets better with years worked

    Advice to ManagementAdvice

    Continue to value your employees

    Recommends
    Neutral Outlook
    No opinion of CEO

Worked for American Airlines? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.