American Airlines Reviews

Pros

Great Vacation. Only work 82 hours a month max.

Cons

Bad management, need new contracts

Advice to Senior Management

We need a new contract now, we are getting the same pay since 1992.

Pros

Great team of people to work with.

Cons

Financial trouble results in bad compensation for AA employees.

Advice to Senior Management

Employees in the ITS organization need to be better taken care of financially; they all work very hard.

Pros

Fun to be to in the travel industry

Cons

Low margin business and not very profitable with fierce competition

Advice to Senior Management

Eliminate the old timer groups sponsored by middle management - they will not change or let others take initiative in helping the business. Don't let this aspect put the company behind competition and focus on the core business.

Pros

Work Schedule flexibility is without a doubt the best aspect of working for this employer.
Up until they filed for Chapter 11 - you were able to earn a defined benefit pension.
American has very pro-GLBT employee policies and is to be applauded for their leadership in this area.

Cons

Management expects the employees to "pay for" their strategic mistakes with reduced pay/benefits.
Declining overall standard of living in terms of puchasing power vis-a-vis other employers.
Claustrophobic and very exhausting work environment - almost every flight is "oversold."
Travel benefits (free travel) are touted as a benefit - but with full airplanes all day, every day -
those "free travel benefits" are NOT what they are cracked up to be !
Extremely hostile Management-Labor relations.
Management at American manages through intimidation, not motivation and incentive.

Advice to Senior Management

Reduce executive bonuses and pay the 'rank and file' customer service employees more !
In a service orientated business like this one is - employee morale is absolutely critical to the success of the airline - this is something American lost long ago. I believe that in the future (post Bankruptcy) American will have a great deal of difficulty retaining quality employees.

Pros

They have good travel benefits and health benefits are satisfatory. Salary is average for the airline insustry. Lots of fun people to work wityh.

Cons

There is absolutely no flexibility with work schedule. You have to work all weekends and holidays. You will be working nights for the first 10 years.

Advice to Senior Management

Stop promoting people based on who you like and who you are friends with. Recognize the talent that you have at middle level management.

Pros

Flight benefits and health benefits. Flexibility for career advancement .

Cons

Very strict on shift protocol and too many shift bids.

Advice to Senior Management

Keep the lines of communication open at all times.

Pros

Flight benefits are based on arrival and not senority.

Cons

Long commute to airport if not near home.

Pros

Flight benefits are fantastic, there is nothing like being able to fly business class to Europe for a few days then fly home in style and comfort. This job has let me see the world and I am so grateful.

Cons

When I took calls from home (I now work in a different part of the company) it was sometimes a hard job to take - passengers get frustrated and take it out on the phone, often there is not much you can do with the restrictions you have as an agent. Do your best and dont let the nasty people get to you.

Advice to Senior Management

We have some fantastic managers and from whart I can tell they treat employees fairly. I do not like to see complainers get their way over others who follow the rules.

Pros

American Airlines is a well known airlines and i am a software developer and my job is very challenging as well as interesting.

Cons

There are some cons of this job also that you have to work whole year , no holidays, nothing at all.

Advice to Senior Management

American Airlines leaders are one of the best leaders. They lead from the front and they set examples for others.

Pros

american is a great place to work so far. looking forward to growing with the company that is if they dont go through layoffs.

Cons

no too many, so are just a lot of old timers but nothning really that bad, can be a lot worse