American Airlines

  www.aa.com
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American Airlines Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

2.9 623 reviews

58% Approve of the CEO

American Airlines CEO Doug Parker

Doug Parker

(24 ratings)

47% of employees recommend this company to a friend

Review Highlights

Pros
  • Good flight benefits if you know how to roll the dice with non-reving(in 133 reviews)

  • working with some of the most experienced pilots in the industry, travel benefits(in 68 reviews)


Cons
  • The senior management is making it very difficult to want to stay(in 20 reviews)

  • Finding a way to use the flight benefits as they really don't want you traveling or using your benefits(in 17 reviews)

623 Employee Reviews
Relevance Date Rating
in

     

    great

    Anonymous Employee (Current Employee)

    Prosgood salary and good atmosphere

    Consgood training you can study more

    • Culture & Values
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great learning and challenging work

    Buyer (Former Employee) Fort Worth, TX

    ProsOpportunity to gain experience in various departments
    Responsibility for critical processes
    High visibility
    Great insurance coverage
    Great travel benefits

    ConsLong time to reach decisions
    Lots of iterations on presentations
    Pay lower than market

    Advice to Senior ManagementNew management now - making difficult culture adjustments

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • No Opinion of CEO

     

    Kind employees but managers have a bottom-line mentality.

    Domestic Reservations Agent (Former Employee) Tucson, AZ

    ProsTraining was fun and exciting. The benefits were wonderful. The trainers are incredibly supportive.

    ConsGetting the shifts you want/need was impossible because of seniority. Once out of training, my manager was less than nurturing, thinking of her bottom line rather than care and compassion of customers and employees.

    Advice to Senior ManagementLook at the success of other companies that put customers and employees first. Nordstrom. Geico. These companies flourish, while yours is not doing well at all.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    An overall great experience

    Anonymous Employee (Former Employee)

    Prosfun and friendly office culture.

    ConsCompensation may not be equivalent to the work being performed.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Director

    Director of Sales Support (Current Employee) Dallas, TX

    ProsFast pace and no 2 days are the same

    ConsSr mgmt and poor service delivery

    Advice to Senior Managementimprove the culture

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    It was a great company, filled with great people.

    Anonymous Employee (Former Employee)

    ProsGlobal company, very diverse, lots of opportunity if you are willing to move to where the opportunities are.

    ConsWorking for an airline is a 24/7/365 job. Very difficult to disconnect.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Beware of lch

    Ramp Agent (Former Employee) Lake Charles, LA

    ProsCheap standby flights that's about it

    ConsLow pay, doing gate agent and ramp at same time. Low pay. A lot of yelling. No way of moving up. Be prepared to work every weekend for at least five years. The shift leads are very rude. They won't hire you if you're going to college. As put by the lead "It is a very good place to work if you have a husband who makes a lot of money because the pay is so low and so are your flights."

    Advice to Senior ManagementGet new management. Treat your staff like they are humans.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • No Opinion of CEO

     

    Disheartening

    Anonymous Employee (Former Employee)

    ProsThe caliber of the people I worked with made being there worthwhile.

    ConsManagement and the TWU, Neither entity has the employee's or the customers best interest in mind.

    Advice to Senior ManagementAppreciate the people who actually are the face and body of the airline.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    some good people in a pool of cheats of epic porportions and full of deceptionists.

    Ramp Agent (Former Employee) Chicago, IL

    Prosdiscounted flights and good discounts

    Consbad punch clocks, bad and vague rules, favortistic leads, bad attendance system and a weak union at ord

    Advice to Senior Managementlearn to hire with experience watch your crooked crew chiefs to promote unworthy people to crew chiefs cuz its their friends and a serious violation to rules

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Good job flexible hours shift work typical airline you get what you negotiate as a group and not a penny more

    Anonymous Employee (Current Employee)

    ProsIF you can get on a flight 1st come 1st serve, NOT seniority...."free flight".

    ConsTreated as Just a necessary cog. Currently below industry avg pay.

    Advice to Senior ManagementChoke on your greed, go somewhere else and bring in someone that doesn' t have to be told to share the benefits of the EMPLOYEES making the airline: a company investors want to invest in and customers want to fly safely and comfortably.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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