American Airlines Reviews

Updated July 31, 2015
152 reviews filtered by
  • Fort Worth, TX
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3.2
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Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
21 Ratings

Pros
  • Flight benefits were good if you could actually get on a flight (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)

Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • Finding a way to use the flight benefits as they really don't want you traveling or using your benefits (in 20 reviews)

More Pros and Cons

152 Employee Reviews

Sort: Popular Rating Date
  1. Great Benifits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Fort Worth, TX
    Current Employee - Engineer in Fort Worth, TX

    I have been working at American Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flight Benifits are great! Fun group of people!

    Cons

    U.S. Airways management is cheap. Typical corporate problems. New management wants people to take less time off.

    Advice to Management

    Let your employees take more vacation, it will boost morale! Improve health Benifits. Allow employees to fly at least business class when traveling to the other side of the world.


  2. Dynamic and fast paced environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Commodity Manager in Fort Worth, TX
    Current Employee - Senior Commodity Manager in Fort Worth, TX

    I have been working at American Airlines full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The department is made of like-minded individuals and you work on very interesting, fun projects that make a huge impact on the Airline.

    Cons

    Pay is not based on performance and you don't feel appreciated for the work you do. There isn't any transparency between middle management and the working level management employees. You are not empowered to make decisions and the bureaucracy is overwhelming. Turnover is huge in the Tech Ops Procurement department as a result of this and the more experienced people are expected to pick up the slack with no additional compensation or even acknowledgment. Promotions are not based on performance either, but convenience or length of service, which also leads to additional turnover as high-talented employees are overlooked. Promotions also are made to those who won't "out-shine" the hiring manager, adding to the politics within this department.

    Advice to Management

    Pay for performance. Blanket raises doesn't empower employees to work harder or do a better job.


  3. AA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facilities Worker in Fort Worth, TX
    Former Employee - Facilities Worker in Fort Worth, TX

    I worked at American Airlines part-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the pros are the benefit's are real good

    Cons

    the cons are the schedule's are too hard to keep with

    Advice to Management

    They are changing management too much


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  5. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Customer Serv Representative in Fort Worth, TX
    Current Employee - Customer Serv Representative in Fort Worth, TX

    I have been working at American Airlines full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nice people, good hours, good training

    Cons

    not enough pay, when you need off you really have to work for trading shifts with someone.


  6. Helpful (1)

    Great Employer, if you accept lower wages, unique benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Programmer/Database Administrator in Fort Worth, TX
    Former Employee - Computer Programmer/Database Administrator in Fort Worth, TX

    I worked at American Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent hours, good normal benefits like 401K, sick leave, pension, etc.. Great unique benefits that extend beyond employer provided. Air Travel at pennies on the dollar, travel industry discounts around the world.

    Cons

    The pay is very average. In the IT industry, pay is about 40% of what the non-airline industry pays.

    Advice to Management

    upgrade the pay system as well as getting the pre merger benefits back to where they were.


  7. Age Discrinination

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Husband in Fort Worth, TX
    Current Employee - Husband in Fort Worth, TX

    I have been working at American Airlines

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Long term stable work environment with good benefits.

    Cons

    American Airlines has been my wife's employer for 31 years. Until recently she has enjoyed apposition in which she has felt satisfied applying her talents an abilities. However with the take over of US Airways she has been demoted into position she had promoted from many year ago. He replacements have less education and skills an abilities but are half her age with much less working experience with the company. Though not forced into a cut in wages she had been made the grunt of the department, as she describes it. Every junk job is forced on her including a cramped out of the way work location. She has tried interviewing for other positions but surveying the field of candidates she always the senior and very qualified applicant.

    Advice to Management

    The law forbids age discrimination; your conscience should tell you it's morally wrong also.


  8. ACS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX

    I worked at American Airlines

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    American offers a really great benefits package including unlimited flight benefits.

    Cons

    The company treats ACS employees as the bottom of the barrel. They frequently implement mandatory overtime and will disallow regulated company holidays to meet operational needs, in lieu of hiring more reps to managing massive organizational change. The corporate environment is non-impressive as management is very cold and callus and appears to distance themselves from the department.

    Advice to Management

    Be more caring and inclusive of all your employees, not just certain departments. Ensure that rules are extended to all and not just a privileged few.


  9. Helpful (1)

    O.K. Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Fort Worth, TX
    Current Employee - Financial Analyst in Fort Worth, TX

    I have been working at American Airlines

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The flying benefits are great. You get to say you work at American Airlines which always amazes people.

    Cons

    Poor training and tons of change due to merger. It seems we're reinventing the wheel every month.


  10. Excellent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Fort Worth, TX
    Former Employee - Consultant in Fort Worth, TX

    I worked at American Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent processes and great learning experience

    Cons

    Not many Cons to explain

    Advice to Management

    Great going


  11. IT-- Long hours, lower Pay compared to industry standard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BA in Fort Worth, TX
    Former Employee - BA in Fort Worth, TX

    I worked at American Airlines (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Friendly and small team environment

    Cons

    Long hrs; too many contractors

    Advice to Management

    Many contractual developers have their own companies on the side. This lack of dedication slows projects down as they don't always show up during team working hours.



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