American Airlines Reviews

Updated April 19, 2015
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3.4
791 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
98 Ratings

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)

Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Customer service agent

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    American Airlines is now the biggest airline in the world which is so exciting in itself. You get travel perks and health care being part time which is amazing!

    Cons

    A downside to AA would have to be that it's a union which I personally do not prefer. I wish they were as up to date with all the latest technology like another airline but they are making all positive and new changes! We are going for great :)

  2. Absolutely loved working for American Airlines!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative in Tucson, AZ
    Former Employee - Senior Sales Representative in Tucson, AZ

    I worked at American Airlines full-time (more than 10 years)

    Pros

    Travel benefits, working with a diverse group of dedicated peers, never a dull moment

    Cons

    Flexibility, demanding, high stress, bad weather delayed flights upset passengers

  3. ambitious, goal oriented, excited to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Tempe, AZ
    Former Employee - Customer Service Agent in Tempe, AZ

    I worked at American Airlines full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Love working w/ people, resolution oriented, outstanding at sales + cyst serv

    Cons

    N/A have no cons at all

    Advice to Management

    I am perfect for the position and look forward to working and showing my skills and hope for growth and advancement.

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  5. Flight attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Charlotte, NC
    Current Employee - Flight Attendant in Charlotte, NC

    I have been working at American Airlines full-time (more than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Never having to purchase an airline ticket

    Cons

    Unpredictable schedule for a few years at the beginning

    Advice to Management

    We need better announcements to show more of our personalities

  6. Helpful (3)

    Reservations agent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Well coordinated training. Good benefits

    Cons

    Shifts were based on hire date, so no say in what shifts you work

  7. Flight Attendant

    Former Employee - Great Opportunity to See the World and Experience Different Cultures
    Former Employee - Great Opportunity to See the World and Experience Different Cultures

    I worked at American Airlines full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great perks and benefits. Flexibility in creating how much or little you work. Pay was nice.

    Cons

    Had to commute for work from Chicago to St. Louis leaving many off days in transit.

    Advice to Management

    None

  8. Senior Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Fort Worth, TX
    Former Employee - Senior Analyst in Fort Worth, TX

    I worked at American Airlines

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    last worked at AA in 1990, great benefits at that time

    Cons

    airline industry is highly cyclical

  9. AA is just okAAy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The travel benefits are decent. AA will take care of you in the event of a personal loss.

    Cons

    The travel benefits. Not great, but doable. The compaany is inconsistent and does not demonstrate that they value their employees. And the company aids in the hostile environment.

    Advice to Management

    Go back to the way Crandall ran AA. Fix mechanical issues on planes, even miniscule issues, immediately. This would increase on-time performance, company morale, and save AA money in the long run. Don't oversale the flights as much. You oversale by 7-15 pax, then buy people out of their trip with a hotel room and a $250, $300 or $500 voucher. That's wasting money.

  10. My experience working at AA was challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company moving in a new direction or at least trying to. If you are relatively new at the company you won't mind the change; however if you are seasoned you won't.

    Cons

    I still don't see this company being employee friendly. Management is at war with itself due to merger- US Air team verse AA team.

    Advice to Management

    We all have the same logo (AA) on our pay checks so let's stop all the fighting.

  11. Helpful (1)

    Working here allows you to see the world - merger is making changes, some good, some bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    See the world, decent benefits, starting to care about employees

    Cons

    Very seniority based, not enough vacation time, traveling can be challenging

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