American Airlines Reviews

Updated July 28, 2015
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3.4
Rating Trends
Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
136 Ratings

Pros
  • Flight benefits were good if you could actually get on a flight (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)

Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • Finding a way to use the flight benefits as they really don't want you traveling or using your benefits (in 20 reviews)

More Pros and Cons

878 Employee Reviews

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  1. Helpful (1)

    Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Miami, FL
    Former Employee - Flight Attendant in Miami, FL

    I worked at American Airlines (More than 10 years)

    Pros

    Travel, Flexibility, Diversity, and never mundane.

    Cons

    Weather and mechanical issues can result in schedule changes, loss/gain in hours (therefore causing you to lose pay or lose out on scheduled personal plans). Salary is lower now, especially for newly hired flight attendants.


  2. American is a good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations in Cary, NC
    Former Employee - Reservations in Cary, NC

    I worked at American Airlines (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good training, nice people and work environment.

    Cons

    Schedule not flexible as it could be.

    Advice to Management

    Allow more flexibility in scheduling.


  3. Passenger Service Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Co workers were helpful and we all worked as a team

    Cons

    We would have to work weekends

    Advice to Management

    longer breaks for the employees


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  5. Great Benifits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Fort Worth, TX
    Current Employee - Engineer in Fort Worth, TX

    I have been working at American Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flight Benifits are great! Fun group of people!

    Cons

    U.S. Airways management is cheap. Typical corporate problems. New management wants people to take less time off.

    Advice to Management

    Let your employees take more vacation, it will boost morale! Improve health Benifits. Allow employees to fly at least business class when traveling to the other side of the world.


  6. AA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grapevine, TX
    Former Employee - Anonymous Employee in Grapevine, TX

    I worked at American Airlines (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Travel Benefits are great. Smart innovative people work here.

    Cons

    In some departments work/life balance isn't great


  7. Helpful (1)

    America Airlinrs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Supervisor in Tulsa, OK
    Former Employee - Production Supervisor in Tulsa, OK

    I worked at American Airlines (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay and benefits, Great people to work with, Work hours are good to schedule your personal life around.

    Cons

    Merger tends to make you question your longevity, too many good people have been replaced due to the merger

    Advice to Management

    Be honest with the people on the plans and the future, treat your people fair.


  8. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Honolulu, HI
    Current Employee - Customer Service Agent in Honolulu, HI

    I have been working at American Airlines full-time

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    This is a excellent company with good flight benefits

    Cons

    Stay there, you may get frustrated at times, but it's all worth it, with the benefits. I love American Airlines Period.

    Advice to Management

    Learn your city codes


  9. Helpful (1)

    Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Stewardess in Carlsbad, CA
    Current Employee - Airline Stewardess in Carlsbad, CA

    I have been working at American Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great job. The flexibility makes the job so worthwhile. I wouldn't trade this job for any job in the world. It's all about seniority!

    Cons

    All nighters are exhausting. Lots of hotels near the airport as opposed to downtown these days which makes for a far less fun layover.

    Advice to Management

    lots of changes with the merger - management should take into consideration more the happiness of its employees. I do believe this job is worse than it used to be. But far better than the period just prior to bankrupty.


  10. AA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at American Airlines

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours, long term contracts

    Cons

    Technology innovation, technology funding not good. Fulltime pay not good.


  11. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Customer Serv Representative in Fort Worth, TX
    Current Employee - Customer Serv Representative in Fort Worth, TX

    I have been working at American Airlines full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nice people, good hours, good training

    Cons

    not enough pay, when you need off you really have to work for trading shifts with someone.



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