American Airlines Reviews

Updated October 18, 2014
Updated October 18, 2014
671 Reviews
3.2
671 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
46 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 143 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 30 reviews)


Cons
  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

  • The senior management is making it very difficult to want to stay (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Station Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Station Agent in Shreveport, LA
    Former Employee - Station Agent in Shreveport, LA

    I worked at American Airlines part-time (more than an year)

    Pros

    Working with mostly fun caring people

    Cons

    Had an horrible supervisor who was 4 foot 11 with the absolute worst attitude. She made everyone's life while at work absolutely horrifying. But I heard she got finally retired recently so your in the clear of her.

    Advice to ManagementAdvice

    Don't play favorites and do not give "seniority" power of you.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Work with only the best!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Station Agent in Grand Rapids, MI
    Current Employee - Station Agent in Grand Rapids, MI

    I have been working at American Airlines full-time (more than an year)

    Pros

    I know I am helping people travel, whether its to a meeting, take a long awaited vacation or to visit family and friends.

    Plus I get flight benefits myself and deals and discounts on all kinds of things.

    Cons

    The whole company is at the mercy of the weather.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance in Fort Worth, TX
    Current Employee - Quality Assurance in Fort Worth, TX

    I have been working at American Airlines full-time (more than an year)

    Pros

    You'll will be able to travel anywhere you like, and everyone treats you with respect in the workplace even if you are new. Great training instructors as they have years of experience and you will never go in a job not knowing what to do.

    Cons

    Sometimes it might get tough, but that's all part of the job with customer service. If you stick it out there are many opportunities that will open up for you at the end.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It was tough with a merger coming.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    free flight privilegesit was great to travel all around the worldit was something special to be able to go on multiple vacations

    Cons

    the pay and the long hours it wasn't always cracked up what you thought it would be and the time of 1 do not read this really applying

    Advice to ManagementAdvice

    None

  6.  

    Positive and professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Research Triangle Park, NC
    Former Employee - Manager in Research Triangle Park, NC

    I worked at American Airlines full-time (more than 10 years)

    Pros

    Company involvement at all levels, can't beat the travel benefits

    Cons

    Recent vote for uniion leading to false sense of representation

    Advice to ManagementAdvice

    Remain transparent

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Great company to work for, but things went south.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Ontario, CA
    Former Employee - General Manager in Ontario, CA

    I worked at American Airlines full-time (more than 10 years)

    Pros

    Good pay, great flight benefits, excellent insurance and other benefits. I was thirlled to work with them for over 33 years. I was given an unbelievable opportunity to run my own business, within a large corporation.

    Cons

    Kept having to do more with less, every day. Sometimes there was poor communication from the top down, however, with the recent reorganization that may have changed. Once the BK took place, many in HDQ were doing nothing more than trying to justify their existance. Many did not survive and maybe that was a good thing.

    Advice to ManagementAdvice

    II made it a point to take care of my staff, both AA and contract. To my former leaders: Remember those us at the bottom of the pyramid are holding you up. If we can't provide a good foundation, you will fall.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    company outlook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in New York, NY
    Current Employee - Flight Attendant in New York, NY

    I have been working at American Airlines full-time (more than an year)

    Pros

    great employee benefits with excellent family and friends discount great environment and work environment

    Cons

    long hours, time consuming, delays, over nights, distance from family

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX

    I have been working at American Airlines (more than 5 years)

    Pros

    The benefits were great and I heard they are getting better

    Cons

    going through a lot of changes right now

    Advice to ManagementAdvice

    Be a manager not a boss

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    High pressure job, but worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Fort Worth, TX
    Former Employee - Human Resources in Fort Worth, TX

    I worked at American Airlines full-time (more than 5 years)

    Pros

    Interesting work in a highly visible industry; no day is the same as the one before or after; no one works for an airline to get rich, but the benefits are excellent

    Cons

    Integrating two companies is not easy; there have been a lot of changes after the merger that are not easy for everyone to absorb

    Advice to ManagementAdvice

    This is the largest airline in the world now; sometimes, it has to be run like it

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    It used to be a great airline, great industry. Not anymore. No longer a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY

    I worked at American Airlines full-time (more than 10 years)

    Pros

    The co-workers, flexibility once you gain a lot of seniority. Travel perks

    Cons

    Once you retire, you will not get very limited travel perks- the merger with US Airways has harmed all current and future retirees who were promised retirement travel benefits and then were taken away.

    Advice to ManagementAdvice

    Don't pit one work group against another, or when merging, one airline against another!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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