American Airlines Reviews

Updated May 27, 2015
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3.3
797 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
104 Ratings

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)

Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Pros and Cons

797 Employee Reviews

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  1. I worked in reservation, which was refreshing to help customer make reservations.

    Former Employee - Reservationist in DeSoto, TX
    Former Employee - Reservationist in DeSoto, TX

    I worked at American Airlines full-time (More than 10 years)

    Pros

    American Airline
    Has great benefits and care about theirs employees

    Cons

    You are always working above and beyond your ability to keep the customers happy so it can be exuberant and exhausting.

    Advice to Management

    Continue to recognize those employees that go above and beyond to keep customers coming back .

  2. Good to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Good work and life balance and career advancement.

    Cons

    Salaries not up to the market competition

  3. Good company to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Good company to work for.

    Cons

    Nothing in specific to say bad about this company

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. AMT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Aircraft Maintenance Technician in Fort Worth, TX
    Former Employee - Aircraft Maintenance Technician in Fort Worth, TX

    I worked at American Airlines full-time (More than 10 years)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    used to be a stable company

    Cons

    mismanagement caused the bankruptsy

    Advice to Management

    work with the people more and listen to their conserns

  6. Helpful (1)

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Dallas, TX
    Former Employee - Customer Service Agent in Dallas, TX

    I worked at American Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Enjoy working at the airport and with passengers....

    Cons

    never really found any downsides other than maybe bidding schedules

    Advice to Management

    Being helpful to agents

  7. Helpful (1)

    Good for contractors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer in Dallas, TX
    Current Employee - Web Developer in Dallas, TX

    I have been working at American Airlines (Less than a year)

    Pros

    really good company for contractors

    Cons

    offers less for full time, merging with US airways is not going well

  8. Helpful (1)

    Great while it lasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Overhaul Supervisor in Tulsa, OK
    Former Employee - Overhaul Supervisor in Tulsa, OK

    I worked at American Airlines full-time (More than 10 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Was a great place to work with plenty of interesting and outstanding people to work with. The flying is a great benefit if you travel a lot.

    Cons

    The merger created cutthroat environment for non-union employees. Turns out it became who you are rather than what you contributed. The managers that kept things going in a positive direction were the first to go.

    Advice to Management

    Loyalty is a great management tool when utilized instead of preached. There is no reason to blacklist former employees due to upper management changes.

  9. Helpful (2)

    Is not for everyone, but you can make it the best job ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - American Airlines Flight Attendant in Dallas, TX
    Current Employee - American Airlines Flight Attendant in Dallas, TX

    I have been working at American Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great people, great benefits, good pay, World's biggest airline

    Cons

    Gotta deal with senior FA's that seem to be stuck in their old ways and are not ok with any type of changes. Complain just about anything. Work rules changes, not so good for most of us. Pay can be a little more better. Trips are awful, you hardly have long lay overs.

    Advice to Management

    Happy employees, you'll have happy customers = big time company success!

  10. Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Representative in Chicago, IL
    Former Employee - Senior Representative in Chicago, IL

    I worked at American Airlines (Less than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    AA offers nice flight benefits and allow you to live in one location and work in another. This is unique to the airline industry.

    Cons

    Non-reving can be tricky. You have to find a flight that has plenty of seats and give yourself back up alternatives.

  11. Fly Gal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company! Growing and merging!

    Cons

    No cons. Great personal experience.

    Advice to Management

    Keep up the good work!


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