American Airlines Reviews

Updated September 1, 2015
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3.4
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American Airlines CEO Doug Parker
Doug Parker
162 Ratings

Pros
  • Flight benefits were good if you could actually get on a flight (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)

Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • Finding a way to use the flight benefits as they really don't want you traveling or using your benefits (in 20 reviews)

More Pros and Cons

937 Employee Reviews

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  1. Finance Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Airlines full-time

    Pros

    To be able to fly stand by for basically free. They have good choices for benefits and are competive.

    Cons

    Constant restructuring and there is always a fear that the industry will fall on difficult times. There is always the possibility of layoffs.

    Advice to Management

    The management needs to look for ways to enhance their employees career path and not look to bring in outside help.


  2. Temporary Worker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Temporary Worker in Fort Worth, TX
    Former Employee - Temporary Worker in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines part-time (Less than a year)

    Pros

    People generally LOVE working there. It wasn't hard to find people that had been there for 15-30 years. The airline industry is in good shape right now so morale is likely higher. Once you're in the company, you're pretty much "in." You might not be at the job you want initially, but if you stick around long enough, you will likely switch around to various jobs until you find one you like... but it could take a while.

    Cons

    Expect to start low on the totem pole. They have been known to pay a lot lower than other companies for similar positions... and why not? They have the die hards that want to work there so it works... can't blame AA for people wanting to work there and will do so at lower rates. The "free flights" are fine but I wouldn't work there for that perk as seats are harder to come by these days. But if you plan it right and are able to get on flights, the perk is a good plus.


  3. Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - American Airlines Flight Attendant in Miami, FL
    Current Employee - American Airlines Flight Attendant in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    The travel is amazing and the other flight attendants are amazing people. This job will forever change your opinion about travel. Passengers will constantly amaze you in regards to both stupidity and kindness.

    Cons

    Reserve! It takes quite a resilient individual in order to handle being on call every other month. And this isn't your typical on-call, because when that phone rings you never know if you'll be back that night or in three days.

    Advice to Management

    There will always a struggle between management and labor, but once you finish with your six-month probationary period, you can really control how much you see your manager. After all, your supervisor won't be flying everywhere that you do!


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  5. supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of training, good benefits and work with many cultures.

    Cons

    Parking, you must park at the employee parking and take a bus to the termknal where you must go thru security in order to clock in.

    Advice to Management

    Should consider the retirement and flying benefits.


  6. Sr. Database Architect

    Current Employee - Senior Oracle Database Administrator/Architect in Fort Worth, TX
    Current Employee - Senior Oracle Database Administrator/Architect in Fort Worth, TX

    I have been working at American Airlines (More than 3 years)

    Pros

    Hi End Technologies. Domain Knowledge for Airlines.

    Cons

    No Shore Office Operations for IT.


  7. Employment at American Airlines

    Current Employee - Airline Pilot in Chicago, IL
    Current Employee - Airline Pilot in Chicago, IL

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    Good company to work for with good benefits and a good retirement plan

    Cons

    The company will not allow employees to participate in profit sharing

    Advice to Management

    Spend more money on quality of life issues to keep the good employees


  8. Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, I met great people.

    Cons

    Nothing really, I had a great time.


  9. Helpful (1)

    Reservations Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Domestic Sales in Durham, NC
    Former Employee - Domestic Sales in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    The ability to work from home

    Cons

    Customers can be super angry

    Advice to Management

    I loved the senior management. They genuinely seemed to care about your progress, and growth. I would actually advise to keep growing your people.


  10. Inventory Analyst Material Planning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Service Representative in Tulsa, OK
    Former Employee - Inventory Service Representative in Tulsa, OK
    Recommends
    Approves of CEO

    I worked at American Airlines full-time (More than 5 years)

    Pros

    Great co-workers best in the industry! Loved the flight benefits for me and my family.

    Cons

    Heavy work load.


  11. ASR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tulsa, OK
    Current Employee - Anonymous Employee in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines (More than a year)

    Pros

    Great company and excellent benefits

    Cons

    none that I can think of



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