American Airlines Reviews

Updated March 30, 2015
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3.4
777 Reviews
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Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
94 Ratings

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)

Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Reservations agent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Well coordinated training. Good benefits

    Cons

    Shifts were based on hire date, so no say in what shifts you work

  2. I love working with American Airlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Arlington, VA
    Current Employee - Customer Service Representative in Arlington, VA

    I have been working at American Airlines

    Pros

    Great benefits, awesome employees, awesome managers

    Cons

    I have found no cons.

    Advice to ManagementAdvice

    You guys are awesome

    Recommends
    Positive Outlook
  3. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Dallas, TX
    Current Employee - Flight Attendant in Dallas, TX

    I have been working at American Airlines full-time (more than a year)

    Pros

    I travel literally everywhere for free! Its an amazing opportunity to see the world!

    Cons

    Pay is very low, you only work for about 80 hours a month for normal or you can kill yourself working 130 hours. you only get paid when your in the air

    Advice to ManagementAdvice

    Increase pay

    Recommends
    Positive Outlook
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  5. America Airlines Application

    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at American Airlines

    Pros

    Easy on line application. Answered some easy questions on line and downloaded resume. They have a resume builder choice to help you, if you don't have a current resume. Before filing application, they have a quiz to find out if you have personality type they are looking for - upbeat, helpful, and ethical.

    Cons

    They haven't called for interview yet. No idea of progress, if they have filled positions, etc ... But thie fairly standard op for airlines.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fleet Service Clerk
    Former Employee - Fleet Service Clerk

    I worked at American Airlines full-time (more than 10 years)

    Pros

    The pros were you had the opportunity to meet new people

    Cons

    The cons were getting to learn all the flight but it wasn't difficult

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  7. Great place to work for a very long time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in DFW, TX
    Former Employee - Anonymous Employee in DFW, TX

    I worked at American Airlines full-time (more than 5 years)

    Pros

    Average longevity is over 10 years. Company pays a large part of the benefits payment - if you have a family then it is a huge bonus. Higher level management can make performance and retention bonuses. Company is profitable again after a long time losing money. LGBT friendly work environment.

    Cons

    Compensation is generally average. Benefits are average. Difficult employees tend to be moved around rather than terminated.

    Advice to ManagementAdvice

    Continue on the current path. Reinstate performance reviews and terminate the low contributing members. Keep careful watch on senior management who berate their employees.

    Recommends
    Positive Outlook
  8. American Airlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Network Engineer in Fort Worth, TX
    Current Employee - Data Network Engineer in Fort Worth, TX

    I have been working at American Airlines

    Pros

    Going through merger with US Air and lots of activity taking place. Fast paced atmosphere and each day different. .

    Cons

    As in all mergers the hatchet has to fall sometime.but never know when.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful

    The best company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in New York, NY
    Current Employee - Customer Service Agent in New York, NY

    I have been working at American Airlines full-time (more than a year)

    Pros

    Good salaries and health plans

    Cons

    Minimium vacation extra hours but always a pleausure.

    Advice to ManagementAdvice

    salaries health plans extra hours

    Recommends
    Positive Outlook
    Approves of CEO
  10. Worst experience ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Travel perks one of the best

    Cons

    Management the worst ever on earth

  11. The best 16 years of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    Good people, flexible hours and nice quality of life.

    Cons

    The pay can be better.

    Advice to ManagementAdvice

    Treat your employees like they make a difference and they will.

    Doesn't Recommend
    Negative Outlook

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