American Airlines

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American Airlines Reviews

Updated February 27, 2015
Updated February 27, 2015
757 Reviews
3.3
757 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
87 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)


Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Working here has really enlighten my views on different cultures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - American Airlines Flight Attendant in Lax, GA
    Current Employee - American Airlines Flight Attendant in Lax, GA

    I have been working at American Airlines

    Pros

    I love the fringe benefits,as well as the ability to travel free

    Cons

    Long hours away from home

    Advice to ManagementAdvice

    Hire more transgender

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in DFW, TX
    Current Employee - Anonymous Employee in DFW, TX

    I have been working at American Airlines

    Pros

    Terrific benefits and a true commitment to diversity. After a year you get to fly free and after ten years and retirement you get flight benefits for life!

    Cons

    At this time there is some management confusion because of merger pains. It should work out in the long run though.

    Advice to ManagementAdvice

    Realize that the workforce really wants to do a good job for you. Listen to them and get out of the way!

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at American Airlines

    Pros

    training was tough but i enjoyed

    Cons

    lot of test passing marks were 80%

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    the work environment is very nice, and the flying benefits are great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Development Team Lead in Fort Worth, TX
    Current Employee - Applications Development Team Lead in Fort Worth, TX

    I have been working at American Airlines full-time (more than 5 years)

    Pros

    training, flight benefits, work culture, flexibility

    Cons

    pay raise, politics, leadership, and pay hikes are biased towards management

    Advice to ManagementAdvice

    the amount of politics should be less, company growth should be first amongst agenda.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Handled accounts payable, accounts receivable, and payroll; but laid off due to merger.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Scheduler, Accountant in Fort Worth, TX
    Former Employee - Scheduler, Accountant in Fort Worth, TX

    I worked at American Airlines

    Pros

    Free plane (standby), good people.

    Cons

    Laid off just like Lockheed, Menasco, and Weatherford.

    Advice to ManagementAdvice

    Job stability would be nice.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    Good place to work. Coworkers work as a team. Very safe place to work. Hours were good especially if you are full time.

    Cons

    Lots to learn. Good benefits. Promotions available if you want to move up. Better if you can move. Training is satisfactory.

    Advice to ManagementAdvice

    Ok.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    love the flexibility and benefits

    Cons

    the pay is a little low to start off

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    I love the people and environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Portland, OR
    Current Employee - Manager in Portland, OR

    I have been working at American Airlines

    Pros

    The company is gives you many opportunity to grow

    Cons

    Very busy environment at all times not onle holidays

    Advice to ManagementAdvice

    Go for it

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    There's never a dull moment in my job.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Los Angeles, CA
    Current Employee - Flight Attendant in Los Angeles, CA

    I have been working at American Airlines full-time (more than 10 years)

    Pros

    Very flexible hours & schedules. This is a lifestyle, not a job. I couldn't go back to a normal 9-5 office job. Hotels are paid for you upfront. This isn't a job for personal growth per say, however it will allow you to pursue your dream (college, etc) while making money. Depending on your base, you will not work with the same people all the time. Can be a pro or a con.

    Cons

    Zero holiday pay. We are not paid until the aircraft door closes. Our hourly pay stops as soon as the aircraft door opens. Boarding and deplaning are basically on your dime. Don't forget you are not paid sitting between flights or delays either. This industry rides like a roller coaster. Be prepared to be flexible otherwise look elsewhere.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    AA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Travel, flexibility, great co-workers, instant family

    Cons

    low salary, especially first starting out, very physically demanding

    Recommends
    Positive Outlook
    Approves of CEO

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