American Airlines

  www.aa.com
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American Airlines Reviews

Updated Jul 26, 2014
All Employees Current Employees Only

2.9 625 reviews

58% Approve of the CEO

American Airlines CEO Doug Parker

Doug Parker

(24 ratings)

47% of employees recommend this company to a friend

Review Highlights

Pros
  • Good flight benefits if you know how to roll the dice with non-reving(in 135 reviews)

  • working with some of the most experienced pilots in the industry, travel benefits(in 68 reviews)


Cons
  • The senior management is making it very difficult to want to stay(in 20 reviews)

  • In order to advance you have to know someone in upper management(in 18 reviews)

625 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Fake it to make it or dumb it up. The AA way.

    Anonymous Employee (Former Employee) Dallas, TX

    ProsMost of the workers were nice. Flight benefits were good if you could actually get on a flight. pay was ok.

    ConsManagement has no vision. They don't know talent when they see it. Hopefully with USAIR coming in they can get rid of the fake it to make folks which is rampant. Management does no grooming of folks so training is nonexistent to move up. Very passive aggressive and serious bully tactics that they say are just being professional. NOT!!! The buddy system is the norm for you to move up or just dumb it up to move up that's if they like you. Forget leaving on time if weather moves in. Management still can't figure it out to lead the operation.

    Advice to Senior ManagementGet your act together and know when people are trying they want to be acknowledged. listen to whats around you but don't put stock in all you hear like one managing director does for his fake it to make it pay check. Know what your employees do to get you the numbers your looking at. Serious sensitivity classes needed for management as well as classes for the bullying tactics that go on in management. no one should feel utterly sick just to come to work. Witnessed daily!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Abusive and Decieving Management at LAX Cargo

    CSM (Former Employee) Lax (Switzerland)

    ProsFlight Benefits once you get east of DFW. Agents and Fleet Service and Flight Service personn are for the most part great people. They just need to be given the chance.

    ConsFalse promises. Abusive immature behavior is tolerated by upper management. Promotions are awarded by favoritism. Qualifications are not recognized. Pay is not fair. Favorite employees are paid more. Upper management falsifies seniority dates, training records, and compliance reports. Unsafe shipments are accepted for transport. Stress is high. Morale is low. Employees are not inclined to help each other.

    Advice to Senior ManagementReplace the liars at LAX Cargo. MD and MOD complements. Keep oversight on the group. Don't let them continue to ruin the workplace unchecked. Look at The history of abuses with HR.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Reservations is a great job, not a career.

    Senior Sales Agent Reservations (Former Employee) Fort Worth, TX

    ProsBenefits to travel are great when flights are available. Opportunities for advancement begin in Reservations.

    ConsMicro-management gets old fast. It is impossible to get every call 100% correct and if you're on the bad side of a supervisor, you life can be made miserable.

    Advice to Senior ManagementClean house in middle-management in Reservations. Made sure there is accountability and no one is allowed to run their personal agenda.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Industry in decline

    Pilot - Captain (Former Employee)

    ProsFlying is fun, travel was exciting when we had time to enjoy it.

    ConsFAA, TSA, AA etc. - you get the picture. Commercial aviation in the US sucks.

    Advice to Senior ManagementQuit.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    Beware of lch

    Ramp Agent (Former Employee) Lake Charles, LA

    ProsCheap standby flights that's about it

    ConsLow pay, doing gate agent and ramp at same time. Low pay. A lot of yelling. No way of moving up. Be prepared to work every weekend for at least five years. The shift leads are very rude. They won't hire you if you're going to college. As put by the lead "It is a very good place to work if you have a husband who makes a lot of money because the pay is so low and so are your flights."

    Advice to Senior ManagementGet new management. Treat your staff like they are humans.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • No Opinion of CEO

     

    Disheartening

    Anonymous Employee (Former Employee)

    ProsThe caliber of the people I worked with made being there worthwhile.

    ConsManagement and the TWU, Neither entity has the employee's or the customers best interest in mind.

    Advice to Senior ManagementAppreciate the people who actually are the face and body of the airline.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    The chronicles of a horrible company

    Anonymous Employee (Current Employee)

    ProsThe only thing going on as benefits per say in this company is the flying benefits depending where you are going. Certain positions are part of the union and that can save you of some management abused.

    ConsWell, it is a horrible place to work. Do not matter how good of a worker you are, if you don't know someone or you are not part of a click you are going to be screwed for the rest of your career. The fact that the headquarters is down south, this could become a huge disadvantage for minorities to get into senior management (The good old boys club). Health benefits are the worth for such big company.
    .

    Advice to Senior ManagementThey should replace the whole management from top to bottom. Management is very incompetent.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Not an airline you would like to work for.

    Flight Attendant (Former Employee) Chicago, IL

    ProsTraveling benefits, medical and dental.

    ConsNot a good company to work for. Supervisors always harass employees, even flight as a flight attendant. There is also too much of a division between employees. It actually feels as if they hate each other.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Career Opportunities

     

    American Eagle crew scheduling

    Anonymous Employee (Former Employee)

    ProsFlight benefits, if you can afford to travel. Health/401k

    ConsManagement is more concerned with the appearance of doing a good job than actually implementing innovative strategies for productivity. As a scheduler you're no more than a body in a seat. You can advance if you're willing to gossip with the department manager about coworkers.

    Advice to Senior Managementprovide managers with training in how to effectively communicate with workers with out screaming and belittling them. Maybe consider education level when hiring for department management.

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Great Place to work if you like to work really hard and very long hours

    Aircraft Maintenance Supervisor (Current Employee) Tulsa, OK

    ProsFlight Benefits make sure you travel while working here. You will find some really gifted smart people there who deserve a really much better Management Team than what is in place

    ConsFinding a way to use the flight benefits as they really don't want you traveling or using your benefits. Every Employee seems to be a liability except if you are in Management. Then you are a valued Employee they can't do without even if you bankrupted the last Airline you were President or upper management of.

    Pension and benefits are a thing of the past here.

    Advice to Senior ManagementFire yourselves and find some real Airline People who want to run The Best Airline in the World because that has been missing since Robert Crandall Retired. Quit trying to get rid of Seasoned Employees who have literally worked themselves to death for you. Also quit coddling Employees with Drug and Alcohol Issues and either get them Real Help or fire them.

    Don't ever ask an Employee to do something you aren't willing, able, or licensed for to do a job you wouldn't do.

    Walk a mile in their shoes once a Month.

    Quit taking bonuses and huge salaries and perks because everyone else is doing it. You used to be Industry Leaders. Now you aren't even taken seriously by Stock Holders or your peers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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