American Airlines Reviews

Updated August 22, 2014
Updated August 22, 2014
652 Reviews

3.1
652 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
31 Ratings

Review Highlights

Pros
  • Good flight benefits if you know how to roll the dice with non-reving (in 135 reviews)

  • working with some of the most experienced pilots in the industry, travel benefits (in 68 reviews)


Cons
  • The senior management is making it very difficult to want to stay (in 20 reviews)

  • In order to advance you have to know someone in upper management (in 18 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Fake it to make it or dumb it up. The AA way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at American Airlines full-time for more than 10 years

    Pros

    Most of the workers were nice. Flight benefits were good if you could actually get on a flight. pay was ok.

    Cons

    Management has no vision. They don't know talent when they see it. Hopefully with USAIR coming in they can get rid of the fake it to make folks which is rampant. Management does no grooming of folks so training is nonexistent to move up. Very passive aggressive and serious bully tactics that they say are just being professional. NOT!!! The buddy system is the norm for you to move up or just dumb it up to move up that's if they like you. Forget leaving on time if weather moves in. Management still can't figure it out to lead the operation.

    Advice to ManagementAdvice

    Get your act together and know when people are trying they want to be acknowledged. listen to whats around you but don't put stock in all you hear like one managing director does for his fake it to make it pay check. Know what your employees do to get you the numbers your looking at. Serious sensitivity classes needed for management as well as classes for the bullying tactics that go on in management. no one should feel utterly sick just to come to work. Witnessed daily!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Abusive and Decieving Management at LAX Cargo

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSM  in  Lax (Switzerland)
    Former Employee - CSM in Lax (Switzerland)

    I worked at American Airlines full-time for more than a year

    Pros

    Flight Benefits once you get east of DFW. Agents and Fleet Service and Flight Service personn are for the most part great people. They just need to be given the chance.

    Cons

    False promises. Abusive immature behavior is tolerated by upper management. Promotions are awarded by favoritism. Qualifications are not recognized. Pay is not fair. Favorite employees are paid more. Upper management falsifies seniority dates, training records, and compliance reports. Unsafe shipments are accepted for transport. Stress is high. Morale is low. Employees are not inclined to help each other.

    Advice to ManagementAdvice

    Replace the liars at LAX Cargo. MD and MOD complements. Keep oversight on the group. Don't let them continue to ruin the workplace unchecked. Look at The history of abuses with HR.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Reservations is a great job, not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Agent Reservations  in  Fort Worth, TX
    Former Employee - Senior Sales Agent Reservations in Fort Worth, TX

    I worked at American Airlines full-time for more than 10 years

    Pros

    Benefits to travel are great when flights are available. Opportunities for advancement begin in Reservations.

    Cons

    Micro-management gets old fast. It is impossible to get every call 100% correct and if you're on the bad side of a supervisor, you life can be made miserable.

    Advice to ManagementAdvice

    Clean house in middle-management in Reservations. Made sure there is accountability and no one is allowed to run their personal agenda.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Industry in decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pilot - Captain
    Former Employee - Pilot - Captain

    I worked at American Airlines full-time for more than 10 years

    Pros

    Flying is fun, travel was exciting when we had time to enjoy it.

    Cons

    FAA, TSA, AA etc. - you get the picture. Commercial aviation in the US sucks.

    Advice to ManagementAdvice

    Quit.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    They paint a pretty picture , don't be fooled.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent  in  Dallas, TX
    Current Employee - Reservations Agent in Dallas, TX

    I have been working at American Airlines full-time for more than a year

    Pros

    1. Work From Home
    2. US Airways shines a nice limelight

    Cons

    1. Low start pay compared to our piers at other Airlines.
    2. Lateral promotions assured, with an assurance of no pay increase for the added responsibility and work load.
    3. The biggest problem I disliked. Is that they built tiers to divide the reservation dept into sectors. Last time I checked BMAS was "tier 2" with additional pay.
    4. If you move to Aadvantage Reservations you'll automatically be "BMAS back up"... and yes its exactly what it sounds . Get screamed at by disgruntled passangers with delayed bags and they will not pay you more cause your technically "tier 1" still.
    5. Home Based Position is not as flexible as when you start in domestic sales. After you move laterally to either Domestic Aadvantage or International Sales you will have less priority with shift bids.
    6. The company will not pay for the Internet required for the Home Based Position, however insists that everyone in your household remains off your entire Internet access during work hours.
    7. Flight benefits are useless after you are trained in Aadvantage plus the added "BMAS back up", because those departments are always busy. In addition to the strict policy they have on attendance, the only people that travel are my guests with D3 passes.
    8. Got an emergency? Or need a day off ? forget it, if you call in its an unexcused absence with an occurance, guaranteed discussion with a supervisor.

    Advice to ManagementAdvice

    Please look into improving the work load placed an hourly agents that deal with customers. Be consistent to agents and respect the multiple functions bestowed upon entry level reservations aka Tier 1 so that we are able to use our flight benefits. Or hire more agents to distribute the workload. Consider paying more so that your turnover decreases. More importantly improve costumer experience by improving the reservation technology and outdated bag finder that runs on a browser.

    Neutral Outlook
    No opinion of CEO
  7.  

    Beware of lch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent  in  Lake Charles, LA
    Former Employee - Ramp Agent in Lake Charles, LA

    I worked at American Airlines part-time for more than a year

    Pros

    Cheap standby flights that's about it

    Cons

    Low pay, doing gate agent and ramp at same time. Low pay. A lot of yelling. No way of moving up. Be prepared to work every weekend for at least five years. The shift leads are very rude. They won't hire you if you're going to college. As put by the lead "It is a very good place to work if you have a husband who makes a lot of money because the pay is so low and so are your flights."

    Advice to ManagementAdvice

    Get new management. Treat your staff like they are humans.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Disheartening

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    The caliber of the people I worked with made being there worthwhile.

    Cons

    Management and the TWU, Neither entity has the employee's or the customers best interest in mind.

    Advice to ManagementAdvice

    Appreciate the people who actually are the face and body of the airline.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    The chronicles of a horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    The only thing going on as benefits per say in this company is the flying benefits depending where you are going. Certain positions are part of the union and that can save you of some management abused.

    Cons

    Well, it is a horrible place to work. Do not matter how good of a worker you are, if you don't know someone or you are not part of a click you are going to be screwed for the rest of your career. The fact that the headquarters is down south, this could become a huge disadvantage for minorities to get into senior management (The good old boys club). Health benefits are the worth for such big company.
    .

    Advice to ManagementAdvice

    They should replace the whole management from top to bottom. Management is very incompetent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not an airline you would like to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant  in  Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL

    I worked at American Airlines full-time for more than a year

    Pros

    Traveling benefits, medical and dental.

    Cons

    Not a good company to work for. Supervisors always harass employees, even flight as a flight attendant. There is also too much of a division between employees. It actually feels as if they hate each other.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    American Eagle crew scheduling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Flight benefits, if you can afford to travel. Health/401k

    Cons

    Management is more concerned with the appearance of doing a good job than actually implementing innovative strategies for productivity. As a scheduler you're no more than a body in a seat. You can advance if you're willing to gossip with the department manager about coworkers.

    Advice to ManagementAdvice

    provide managers with training in how to effectively communicate with workers with out screaming and belittling them. Maybe consider education level when hiring for department management.

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