American Airlines Reviews

Updated August 28, 2015
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3.4
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American Airlines CEO Doug Parker
Doug Parker
161 Ratings

Pros
  • Flight benefits were good if you could actually get on a flight (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)

Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • Finding a way to use the flight benefits as they really don't want you traveling or using your benefits (in 20 reviews)

More Pros and Cons

930 Employee Reviews

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  1. Helpful (1)

    American Eagle, "We're not happy till you're not happy."

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airline Captain in Chicago, IL
    Former Employee - Airline Captain in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Well, you do get flight benefits if you an find an empty seat. As a pilot you get to fly some pretty nice equipment and once in a while spend time in a nice hotel and interesting cities.

    Cons

    Management has no regard at all for employees, there is an adversarial relationship between labor and management. You really get the feeling that your bosses hate your guts and would rather you were not there. Employee morale is worse than anyone could imagine.

    Advice to Management

    Leave and foul up someone else's company, I hear Walmart needs assistant managers. I don't know how you sleep at night with the mess you've made of this place.


  2. Helpful (1)

    Don't consider American Airlines as a place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FO 777 LAX in Los Angeles, CA
    Current Employee - FO 777 LAX in Los Angeles, CA
    Doesn't Recommend

    Pros

    There are none at AA.

    Cons

    Management rewards themselves handsomely with bonus/stock programs but the line workers receive nothing

    Advice to Management

    Share the pie - stop the I've got mine attitude


  3. Helpful (1)

    Keep far away

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot/Captain in Miami, FL
    Current Employee - Pilot/Captain in Miami, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people are good to work with.

    Cons

    No growth opportunity because AA pilots are to AArogant to see the writing on the wall!

    Advice to Management

    Quit


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  5. Some do well in a struggling industry

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Fort Worth, TX
    Former Employee - Financial Analyst in Fort Worth, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Little if any overtime, flight privileges are ok (used to be better), pay great if you are an MBA, Dallas has low cost of living compared to other cities

    Cons

    If you are hired as an MBA you are fine; if not, you are not fine. There's a definite 'them and us' mentality which is constantly perpetuated through salary, promotions etc. Prior experience is not valued, but going to the right school is - the better the name the better your prospects. Work not usually complex and expectations are low. Plus, the airline industry doesn't exactly have the best prospects going forward.

    Advice to Management

    Exit interviews may be useful


  6. Helpful (6)

    Gerard, wake up and take a look at what Monte Ford is doing to your company.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager IT in Fort Worth, TX
    Current Employee - Senior Manager IT in Fort Worth, TX
    Approves of CEO

    Pros

    I live in Texas and it's close to where I live. Travel benefits sound good however unless you want to travel to Waco on Tuesday, it's tough to get anywhere. On occasion, you do luck out.

    Cons

    Losing money for years. CIO is a complete ass and therefore in a technology track it's tough to overlook how horrible your leadership is. Kill the messenger mentality, no innovation, fear and intimidation are how IT is run. Directors are not held accountable for gross incompetence. Endless freebies abound for VPs yet employees can't sit in a chair that's not broken. Most directors don't even know the names of their employees much less take an interest in development.

    Advice to Management

    Get rid of Monte Ford and the brotherhood of Associates. The guy running AA.com spends more time on the golf course than delivering anything. Hold management accountable for ensuring that their employees get exposure and opportunities. Not a single senior management person was affected by the recent RIFs. Fear and intimidation are not management techniques.


  7. Helpful (1)

    American Airlines - AMR - a TOXIC workplace!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot in Miami, FL
    Current Employee - Pilot in Miami, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    American Airlines offers travel privilege on its flights. Unfortunately, the flights are so full that a trip can turn out to be a nightmare....stranding the employee at a connecting city....this benefit has become one that employees use with less frequency. My co-workers are great. Management is the problem

    Cons

    Senior management is a band of thieves. They are constantly rewarding themselves for substandard performance. Recently, federal regulators imposed significant fines against the corporation. The responsible senior management personnel were not held accountable.

    Advice to Management

    Listen and respect your employees. Resign and move on. The environment at the corporation has not changed...and that is what it needs....change. A top to bottom purging of senior management. This company will fail if senior management is not replaced. We need leaders...not bean counters.


  8. worst company to work for

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain, Major Airline in Miami, FL
    Current Employee - Captain, Major Airline in Miami, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    there are no longer any good reasons to work for this company if it were not for the senority system the majority would have already quit :(

    Cons

    the management team treats their employees with complete contempt they are failures at running a sucessful airline and they are theives the employees continue to work under contracts which provided for paycuts in order to avoid bankruptcy. the management team takes huge bonuses while the airline fails in every competitve measure known in the industry

    Advice to Management

    quit employees first it is the management philosophy which has made southwest the best carrier in the industry


  9. Another Great American Company on a collision course with disappearance

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production in Jamaica, NY
    Current Employee - Production in Jamaica, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They are few and far between these days, but getting on a flight if its not completely oversold or canceled I guess is a good reason.

    Cons

    Sen. Manangement has very little foresight as far as which employees are valuable to AA as a company, and they abuse these employees until they are forced to look for work elsewhere. They hope that everyone is just so grateful to have a job that they can treat their employees like dirt and they will just stick with it.

    Advice to Management

    Bring back the feel of a whole company one that cares about its people. Get on the floor and start to change the things people say aren't working at AA. Start talking with the employees and get a consensus for how real people do their job not just how execs think it should be done.


  10. Wake up and listen to the real world needs of the employees and it will reward you!!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot, First Officer
    Current Employee - Pilot, First Officer
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Travel benefits can be good but aircraft are now so full that it has become a worthless benefit.

    Cons

    Management micromanages their employees and gives little opportunity to advance asa pilot unless you are a Captain. That leaves current 20 year First Officers not able to do more for the company strictly because of seniority and nothing about job placement is based on credentials and a person ability to really perform. Second, managers are not held accountable for their mistakes while they hold the employee to the highest degree of accountability for anything they do wrong.

    Advice to Management

    Stop micromanaging. Allow the employees to do the job and serve the customer and not the stockholder. This airline is about customers not stockholders. We work in the service industry and if we take care of our customers they will take care of the stockholders. Managements customer is the employee and it all rolls down hill. Treat the employee poorly the employee will treat the customer poorly and the customer will not return when given a choice and it will hurt the bottom line and the stockholder.


  11. Don't get stuck!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Chicago, IL
    Current Employee - Agent in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    some work time flexibility, decent (not great) health benefits

    Cons

    unsupportive management, unfair promotion practices, with low seniority (in my hub 15 years or less) grueling schedule with nights, weekends and holidays at work, very few holidays paid at higher scale. Would not recommend

    Advice to Management

    Take a look at the layers of middle management. Too many "managers" witjh little skills, appropriate education walking around pretending to do something. Consider spending money on bettering work conditions of those that really work. and consider the experience and input of those workers. This may stop capital spending on innovations that don't work.



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