American Airlines

  www.aa.com
  www.aa.com

American Airlines Reviews

Updated December 15, 2014
Updated December 15, 2014
705 Reviews
3.2
705 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
62 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)


Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    OK company..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Check In in London, England (UK)
    Current Employee - Airline Check In in London, England (UK)

    I have been working at American Airlines part-time (more than 3 years)

    Pros

    Great team. Get to meet lovely people and the travel benefits are good.

    Cons

    Woeful training. Morale not high due to how treated by management. A feeling of being under valued....pay very low.

    Advice to ManagementAdvice

    Increase the pay to a living wage...value your employees.

    Doesn't Recommend
    Neutral Outlook
  2.  

    It was a great experience to travel and see the world.

    Former Employee - Flight Attendant
    Former Employee - Flight Attendant

    I worked at American Airlines

    Pros

    Great travel benefits, company training and 401k

    Cons

    Travel constantly, no real "pats on the back" for doing a good job.

    Advice to ManagementAdvice

    Listen more to employees and show you are truly interested in their concerns.

    Recommends
  3.  

    My experience has been outstanding American Airlines for me has been so understanding too my needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - American Airlines Flight Attendant in Los Angeles, CA
    Current Employee - American Airlines Flight Attendant in Los Angeles, CA

    I have been working at American Airlines

    Pros

    American Airlines was the first employer who abided by the equal opportunity employership

    Cons

    The only challenge I wish management would be more employee involved

    Advice to ManagementAdvice

    Have a little more compassion with employee's more than keeping up with the joneses

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Stodgy company with stagnant prospects for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX

    I worked at American Airlines full-time (more than 10 years)

    Pros

    Flight privileges (even though flights are increasingly likely go out full of revenue passengers); Looks good on your resume; Managers do not put in long hours, comparatively speaking.

    Cons

    Whatever is the most cutting-edge company in the U.S., AA is at the opposite end of the spectrum; Pay for most middle management positions is below market; The only source of company growth is M&A, meaning opportunities for advancement will be few.

    Advice to ManagementAdvice

    Diversify out of commercial air travel into other, more profitable lines of business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Work culture was great, many events and company clubs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advantage Customer Service in DFW, TX
    Former Employee - Advantage Customer Service in DFW, TX

    I worked at American Airlines full-time (more than an year)

    Pros

    The only pro I could think of was non-revenue travel benefits.

    Cons

    If you were hired in the AAdvantage department, it is near impossible to get out of the department, This lead to supervisors not promoting growth to the employees but rather trying to chain them down to no advancement. The AAdvantage department worked with American Airlines loyalty program which none of the databases from reservations, Citi, or AAdvantage were synced.

    Advice to ManagementAdvice

    There needs to be more time given inbetween phone calls in an inbound call center, so employees do not get "burned out."

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Ramp agrnt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Miami, FL
    Current Employee - Ramp Agent in Miami, FL

    I have been working at American Airlines

    Pros

    22.43 hrly
    benefits
    travel no charge more than 180 countries
    after being more than. 5 years with the company

    Cons

    Really easy to get fire

    Advice to ManagementAdvice

    Work more and respect hourly employees more

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Great company anywhere but Miami!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operation in Miami, FL
    Former Employee - Operation in Miami, FL

    I worked at American Airlines

    Pros

    Is a great company to work for great benefits good people

    Cons

    Lot of corruption in upper management

    Advice to ManagementAdvice

    Clean house !!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Developer in Tempe, AZ
    Current Employee - Senior Developer in Tempe, AZ

    I have been working at American Airlines full-time (more than 3 years)

    Pros

    - culture is changing from old command-and-conquer style to more collaborative and all-inclusive approach
    - great work-life balance. Nobody is watching your hours as long as the job gets done

    Cons

    - the company is going cheap on employee benefits although making record profits
    - travel benefits are nearly impossible to use due to high load factors
    - compensation is below market. Management justifies it with Travel Benefits being worth $15,000, but realistically there are some people that use those benefits and some how don't

    Advice to ManagementAdvice

    - profit sharing

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    over worked and under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Pittsburgh, PA
    Current Employee - Customer Service Agent in Pittsburgh, PA

    I have been working at American Airlines

    Pros

    Pros are flight benefits for you and your family

    Cons

    As a part time employee you work 5 days a week and up to 38 scheduled hours.... which you never leave on time because they a grossly under staffed.

    Advice to ManagementAdvice

    Replace your management team.... They have no idea how to do schedules nor do they understand the concept of PART TIME!!!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Company in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in DFW, TX
    Current Employee - Analyst in DFW, TX

    I have been working at American Airlines full-time (less than an year)

    Pros

    -Fun place to work
    -Laid back environment
    -Casual dress
    -Flight benefits

    Cons

    -Pay is below market
    -Advancement opportunities are limited
    -Culture is in transition due to US Airways merger
    -

    Advice to ManagementAdvice

    Leveraging employees as a valuable resource to the company. Set reasonable expectations and be transparent. Allow employees to share in the company's success with profit sharing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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